Cons: They tried to scam into buying extra insurance even though I showed them that I had more than enough coverage, I was told since I booked on line nothing applies to them that their company was a franchise and no American rules apply to them.
I did not like the way they tried to convince into paying more.
The car that I reserved was not given to me neither, they screwed on that too.
24 Sep 2016
Pros: The car fit the description and it was clean.
Cons: I had trouble with Thrifty customer service. After I made the reservation I called Thrifty customer service line to receive more information about my rental. When I got to Quito to pick up my car I found out I was told wrong information (I was told I had 900 kilometers per day for my car rental over the phone. Then I was told I had 900 kilometers for the whole trip when I got there). This took me completely by surprise and the person at the counter was unable to help me. I would have found a different rental If it only included 900 kilometers. But I was already in Quito, I needed a car that day and I didn't speak the language well. It was upsetting and embarrassing when I was caught off guard.
4 Dec 2016
Late night Staff doesnt know what they are doing??
Pros: Good suzuki grand vitar, clean, minimal dents and scratches. No problems w vehicle.
Cons: Only one renting a car at midnight, but took clerk 40 minutes to fill out the paper work?! I carry my own insurance, so declined coverage and paid bill in full w credit card. Then when I returned car, they charged me for insurance despite all the original paperwork saying none. Argued for 10 minutes, eventually gave up. They said it was mandatory to take it. Then why do they ask if you want it? Why is it not in the price? Why did I get the original paperwork w out insurance on it. Want to bet if I had an accident I would have had no insurance coverage on their end?
31 Dec 2016
No car available for us!!
Cons: this was a total scam. There was no car available when we got in and we were screwed. No other cars at any of the airport car rental agencies either since it was the holidays. had to spend hundreds of dollars more to take taxi into city center and rent a car from Avis the next day at a charge higher rate since it was so last minute. 8 would never use this service again and am appalled
16 Jan 2017
Trouble in Quito
Pros: Nothing. Didn't have a car wben we arrived at the airport. Waited a day and a half and took a taxi to another office in the city to pick up a car the next day. Though I was covered for insurance through my credit card, would not rent me the car unless I paid for insurance.