Cons: The car I was given had dents and scratches all over it. I pointed this out to the attendant who was helpful and he helped me mark the damage on my paperwork. After 30 minutes I was ready to leave. I got into the car and someone had been smoking in it. Alamo was competitive price wise but they need to pay attention to detail.
10 Nov 2015
Pros: Thought I was renting a Toyota Corrolla like vehicle and was pleasantly surprised to have a VW Passat instead. Can not beat the deal from Kayak.
10 Nov 2015
Pros: Customer service was excellent, car was very clean and new, easy pick up and drop off
Cons: Actual car was very cramped and uncomfortable. Much smaller than the car I anticipated. Beside the fact it was new, I didn't care for it at all.
15 Nov 2015
Pros: The car was almost brand new and the mileage was very good.
Cons: I had no instructions on how the newer automobiles work. I had to try and figure out what things were and how to use and find things. Also, I had no idea how to get from Greensboro airport to Asheville, NC. Our daughter-in-law hand wrote instructions from her phone so that we could find our way.
12 Jul 2016
Make sure you have a credit card
Cons: When I went to pick the car up, they told me that I needed to provide them with a credit card in order to be able to rent the car. Other car rental companies don't require this and while this requirement was stated in the fine print (which many people don't read), I feel that Alamo owes it to their customers to clarify this requirement in large print when you are about to make the reservation. I offered to provide a credit card number, exp. date and security code, but was told that the actual credit card needed to be presented. I had to rent last minute with Avis, who do not require credit cards. it ended up costing about twice as much.
17 Aug 2016
Alamo claimed Kayak provided the wrong reservation
Pros: For some reason, my Alamo reservation was handled by the Enterprise office. They fixed the incorrect charge quickly, bringing it down to my originally-stated reservation fee. They were efficient and professional (but as I said, they were not Alamo customer service agents).
Cons: When I dropped off my car, the charge was nearly twice too high. For some reason, my Alamo reservation was handled by the Enterprise office. They said my car was supposed to be returned in San Antonio, not Austin. Fortunately I had my original booking with me, which showed otherwise. They fixed the price for me, and they said the problem was Kayak had given them the incorrect reservation information.
28 Aug 2016
Pros: Easy acquisition of car at airport pick up. Very good drop off procedures as well.
Cons: I tried to change my reservation online after I had picked up the car. It did not work well. So I had to call the airport location - which amended my reservation to my liking. Also the drop off fee for about 400 miles in the same state was enormous. This also was not broken out in the overall fee. In short, execution of the contract over the life of the contract was lacking.
2 Sep 2016
Pros: Car upgrade for free, super new and clean car, easiest return I've ever had
5 Sep 2016
Pros: Great location, but a nice walk to the car lot.
Pros: The staff was excellent. They went out of their way to help the customer.
Cons: There were many customers waiting for service during both pick up and drop off. This may have been the rush hour (closing time Satursday and then weekday rush hour).
23 Feb 2017
Pros: Customer service
Cons: Car interior was dirty
Gas tank was only 3/4 full
13 Mar 2017
Cons: Was told I had to have full coverage in order to rent
6 Jan 2018
Pros: the folks at Enterprise were helpful and professional!
16 Feb 2018
I got shystered.
Pros: I liked the car itself and I also like the service rep at the counter I also liked the unlimited mileage.
Cons: I didn’t like how the price kayak gave me as a final rental price that was supposedly due at time of pick up was nowhere near the price I paid st the time of drop off. I didn’t like how the amount was due at drop off instead off pick up like advertised. The amount difference between what kayak said I was going to pay and I actually paid was 50% more which was s huge amount of money since I rented the car for 12 days.
30 Oct 2016
Cons: Some hidden costs convention charge etc.
21 Jan 2017
Pros: Easy drop-off and closeout.
4 Apr 2017
Pros: Wonderful to deal with and was easy to drop off.
4 Jun 2017
Pros: No hassle return.
19 Jun 2017
Pros: Easy reservations, relatively short line at terminal in Manchester, friendly staff to direct me to car and get me going, very little paperwork.
Cons: Signage in terminal was a bit confusing; the car I rented was quite serviceable but still had manufacturer's seals on door edges -- looked a bit ratty.
Pros: The speediness of the transaction and the friendliness of the staff
Cons: There was nothing I did not like
28 Nov 2015
Dollar - special was not as too small
Pros: Priced a full size, special was an economy, so had to pay 50% extra. Everything else fine
12 Dec 2015
Good but can be better
Pros: Car was clean and did not smell of smoke or anything else.
Cons: Car was located at the very end of the parking lot. Also, would have been nice to give instructions on how to return the car, i.e. park the car, take down odometer readings, then walk up to their counter vs an attendant in the parking lot.
11 Sep 2016
Misleading advertising - Beware of the Bait and Sw
Cons: I recently rented a car on Kayak through Dollar. The photo and placement of the listing was in the "standard" section of the listing page. The car shown in the photo was a Chrysler 200. I booked the car and showed up at the counter to retrieve my car. Upon arriving and meeting the agent, I was informed that I rented a "Generic" car, which meant "compact". The agent didn't make any offer to make things "right". I canceled the reservation, walked down to the Budget counter, and paid more to get the car advertised on the listing from Dollar. The experience costed me time and money. This will be my last experience with Dollar (along with everyone in my company). No wonder their on-line reviews are what they are.
26 Sep 2016
Cons: It sucks.
3 Oct 2016
Pros: The cost.
Cons: Excessively long wait to receive car after arrival. At least 30min. About 7-8 other reservations also waiting for their car.
Car was damaged which required going back to the counter to document after pick up. Bumper scraped badly and car keyed on passenger side. Also every door appeared to have been taped closed for some reason which left the glue residue in the paint body.
17 Oct 2016
Pros: Everything! Ease in rental, ease in driving off, ease in return!
13 Nov 2016
Pros: It was very convenient and the process was smooth
5 Dec 2016
Attendant at counter
Pros: The attendant at the counter ran my credit card as a debit. A 350 hold was attempted to be put on the credit card. I had to sit there with my daughter and wait for a car then was told my credit card declined. We say there for over 45 mins. And had to call someone else to come pick us up. She was late for school and I was out of money.
Cons: The attendant at the counter didn't listen or care that HE made the mistake.
19 Dec 2016
Will not rent from dollar
Pros: Dollar car categories seem smaller than comparable companies. Cost to upgrade size was absurd. Counter staff did not acknowledge us at counter for several minutes, and appeared unfriendly when asked questions about the size of vehicle and was curt in replies. Went to next door booth who was less expensive and very nice
Pros: Great service, clean vehicle, quick counter transaction
22 Mar 2017
Great Car, Great Value, Great Experience
Pros: Low mileage vehicle, smooth ride, GREAT gas mileage. Sunday pickup hours.
Cons: Having to drive to GSO because no lots in Winston had Sunday hours.
19 Sep 2017
Pros: How clean it was and the quality of vehicle
Cons: For a 7 passenger it had no space for luggage. We had to have o e seat down to fit 2 checked bags. Good tho g we only had 6 people.
23 Dec 2017
Cons: Unable to spend my own money, forced to use credit... felt treated like a criminal even though I'm a return customer...
14 Aug 2017
Easy, but for damage
Pros: Relatively easy experience, with smooth check in and return. Only issue was the damage on the car (see below.)
Cons: Car had some significant damage (bumper was loose and flapped when you drove) - we had to return to the terminal to report it, as it wasn't noted anywhere and no one was outside to assist. As a result of that report, we had an easy return (which was at a differrnt location.)
28 Oct 2016
Pros: Problem from Kayak, Hertz 800 number helpful, still cost me about 10 more than quoted but customer service agent on phone worked with me to find discounts that would keep almost same price as quoted.
Cons: When I plugged in to rent car from GSO, Kayak did not let me know that they had changed from airport to a location about 15 minutes away. Hertz clerk at GSO airport did nothing to help with this-said it was Kayak's and my problem.
18 Oct 2016
Wrong pickup location booked by kayak
Cons: Very expensive
4 Jan 2017
Cons: The pick up was horrible as the printer was down and the electronic signature pad was not working either. After waiting for over 45 minutes just to sign for the car, the car was pulled to the front. The car reeked of smoke when I picked it up and was dirty and sticky inside. The door panels and cup holders had sticky residue that was not cleaned.
15 Jan 2017
Hertz ripped me off
Pros: - The car was clean and included a snowbrush and icescraper
Cons: - I originally reserved a rental car from Hertz at a non-airport location but because my flight was cancelled and I was placed on a later flight, the non-airport Hertz location would be closed. So I had to make a new reservation at the airport Hertz location since it was the only location that would be open. They charged $50 per day for a compact car
- check in and check out took much too long and staff was unhelpful
- car was located in a lot much too far from the check out counter
10 Oct 2017
Cons: When I arrived I was not greeting verbally or with any kind of acknowledgement I walked into the waiting area. Common courtesy would indicate, not to mention a paying customer, some type of "Welcome" would be in order.
Drop off was well done!
Cons: it took entirely too long at the counter in the airport, about 15 minutes from when I first talked with an agent, until I walked away with the keys
12 Oct 2016
Far too expensive
Pros: The car itself was clean and efficient.
Cons: The representative was deceitful in the explanation of charges at pickup. The way he attempted to offer additional services was as if he was confirming something I had already agreed to. For example, "So you will be using our Premium Protection Package, and prepaid gas?" rather than, "Would you like to purchase our Premium Protection Package and prepaid gas?" He also did not at all explain that the charges were daily rather than one time fees. I ended up paying twice as much as I had anticipated. It was absolutely NOT worth the cost and I will not ever do business with this company again. I should not have to read the fine print to avoid being jipped by a car rental company. I should be able to trust that business.
12 Jun 2017
Pros: Agent was friendly
Cons: So many added fees
26 Sep 2017
Cons: On the phone I was told by a representative at that branch that I wouldn't be charged an extra fee for renting under 25 as long as I had a credit card in my name, which led to my decision to get the rental car. However, when I got to the location I was charged an under 25 fee, which doubled my entire car rental cost. It seems to me like there needs to be better communication within the branch.
3 Jul 2017
Pros: The car was clean and in good working condition. I appreciate the rate.
Cons: The office opened late which altered my itinerary. Once I was allowed into the office, the employee was very efficient, so that helped.
8 Jun 2017
Cons: The car was filthy, I had to stop four times bc the transmission kept overheating
30 Dec 2015
Reservation false, replacement big and smokey
Pros: This was terrible. First, I made my reservation at a local budget. When I got there the lady told me they didn't have any SUVs which is what I had reserved. So she said they had one for me at the airport. At the airport, which I intentionally had not made my initial reservation in order to avoid crowds, I had to wait an hour in line. And then they tell me THEY don't have any SUVs. I ended up with a gas guzzling huge pickup which teamed of cigarette smoke. So a very crappy expensive rental.. I also lost 27 dollars becaus I had insured the initial reservation but that didn't transfer to the truck.
21 Sep 2016
Very good value for the money!
Pros: Very quick check in. Vehicle was clean and in great condition
Cons: No one was really there to do a once over of the vehicle and check for any outstanding damage. Damage waiver was just overall dents and scratches circled.
Cons: Car had scratches, gouges on hood and fender. Extra walking back and forth to have to report it and document it so I wouldn't get charged.
They didn't have their own counter and didn't ever have anyone at the pickup/dropoff location
28 Aug 2017
The car was fine
Pros: Price was cheap. Staff was nice
Cons: The car was small. It was a 2016 model with 40,000 + miles on it. It ran fine, just wasn't very comfortable. I got what I paid for.
16 Nov 2017
Cons: The car had over 20,000 miles on it which is more than we’re used to with other companies. It could have been cleaner.
10 Dec 2017
Friendly, courteous, easy in - easy out...
Pros: Casey and the others were friendly and professional. The only mistake was made by myself - I assumed there was a gas station right by the airport, so did not fill up before I took the last exit to the terminal...big mistake! Oh well, live and learn, right!
10 Dec 2017
Car a little run down
Pros: Easy pick up and drop off.
Cons: Nobody working at the Thrifty counter, so had to go to Dollar counter. Had to wait 20-25 minutes in line. The car was a little old. Was expecting a newer car, had over 12,000 miles on it already. Nobody was working outside either for pick up or drop off.
Cons: Tried to give me a Tahoe first then when pressed that I rented a Suburban for its larger cargo they had me wait. Car was not ready at scheduled time and had to wait for an oil change for an hour and a half.
12 Apr 2016
Pros: Was very pleased with quickness of service and AARP discount
6 Feb 2018
Pros: The service was quick, efficient, and friendly.