Pros: I liked the car, liked the price, liked the location.
Cons: When I picked up my car, no one explained to me the deposit. It wasn't clear on my receipt, and I wasn't aware of it at all until I checked my bank account. I tried calling the number listed on the receipt to understand and no one answered so I called the 800 billing number. He wasn't clear at explaining why I was charged over $100 more than what was given on my receipt, and was a little rude. I ended up calling the airport and ended up speaking to a really nice guy and he explained it to me better and wasn't sure why I wasn't given a detailed explanation at the time of pickup
28 Aug 2016
Pros: Really appreciated the value for money aspect...great to have a car you can rent for a day that way and still afford it!!!
Cons: the Car smelled badly....like someone with bad B-O...yuck.
21 Sep 2016
Easy for the most part, and straightforward
Pros: Car was clean, ready to go, and the pick up and drop off was easy
Cons: Car had a dent on it that I noticed after I picked it up, and there wasn't anybody to check for damage when I picked up the car nor was this ever mentioned. Granted, I should have looked when I picked up the car, but I'm hoping that this dent isn't pinned on me.
30 Nov 2016
Pros: Car was clean and well-equipped.
Cons: The driver seat in the car was very uncomfortable -- too low for short people. It would have been a bigger problem on a longer drive.
Cons: Even though we had a confirmed reservation they had no car for us. They said a "glitch" in their reservation system caused overbooking. They said they would call us when a car came in from another location but they never called. The same thing happened to my niece this summer at another VA location. Never again will we use Enterprise
1 Nov 2015
Pros: The staff at the Charlottesville airport were efficient, courteous, and nice. The car was ready, clean, and comfortable. (Be aware that if you rent an Enterprise car there you need to go to the National Counter. There is only a small sign to indicate that. I had to ask.)
Cons: I didn't care for the car's handling and performance. I didn't expect a super car but the steering on the Dodge I received was very loose to the point it felt a bit unsafe. Otherwise the car was roomy and comfortable for my six foot, 200 pounds and got decent mileage.
15 Nov 2015
Pros: Staff are efficient, clear, friendly.. Thanks for the upgrade.
Cons: Couldn't figure out how to,use all the bells and whistles without reading the manual. Needed to find the security guard to help 3 adults figure out where the drop box was. It was underneath a bunch of envelopes