|Top route||Bangkok Suvarnabhumi to Ko Samui|
|Top airport||Bangkok Suvarnabhumi|
Alaska was fine. The Kayak booking was unacceptable and a nightmare. We had literally 25-30 minutes from getting off our prior flight, picking up our checked luggage, going through US customs, rechecking our bags, going through TSA, then racing across a massive airport via train and running to make our flight in time. We almost missed it! Super disappointed with Kayak.
The main problem is that it is almost impossible to reach customer service for anything. I was trying to select vegetarian meal option and the website gives error. I tried reaching customer service through chat, email and phone to no success. They put you on hold and don’t get any response from email.
I had an amazing flight with Bangkok airways. I wasn’t even expecting any!! service on a one hour flight! I got a warm meal, water, I was offered, orange juice, tea and coffee on this short flight. I was more than happy because I had a very long day of flying from Seoul to Bangkok and then to samui. Amazing friendly staff, I had a whole row to myself because it wasn’t fully booked. Can truly recommend.
I fly Bangkok Air regularly. Could say I am loyal to their airlines and program. The only two comments of critique I could offer is (1) using the credits from accumulated miles is not as streamlines as some of the other airlines programs I am or have been a member of... and have lost opportunity to use them before expiration. (2) Sometimes, the plane is boarded / un-boarded with a service bus that has to navigate the airport and adds unwelcomed overhead time (especially during de-boarding). If have checked luggage this is transparent; if only have carry-on will slow your departure from Suvarnabhumi by ~20 minutes or more. Otherwise, a fine airline.
Nice comfortable flight with snacks included 👍👍👍
Should be better if they provide more decent snacks. Also my flight took off was delayed by 15 minutes. I'd like them to improve to more punctual timing.
Good for short flights
Everything was great
Plane a bit old, no entertainment service.
Bangkok Air has been hit with the challenge of flying during COVID like everyone else. Still, they are early to get started again and offer normal services when possible. It is nice to have a lounge for all passengers vs. going to gate and sitting to stare out at planes.
Pros: Overall, the staff managed well the extra challenge of shutdowns and restrictions introduced by COVID. No complaints from me!
Cons: Honestly, Bangkok Air is one of my preferred regional carriers. "Normally" the food served is tasty, the plane is comfortable and the staff quite efficient. I have travelled a lot in my life and if there was a shortfall, would say so. Then again, I don't nitpick what professionals need to do to accomplish their jobs.
Cons: Very good food and launch in gate but in check in they took my powerbank.
Cons: Couldn’t have gone better. Great lounge at kbv. Everything on time. Even food for a 1hr flight!
Pros: in time, good service, well informed.
Pros: we had 5 domestic flights with Bangkok Airways, all in time and good boarding.SUPER!!
Pros: Quick and easy flight. Empty seat in my row was great!
Cons: Plane was noisy and clearly old, could use updating
Cons: One of the best experiences in short haul flights in years! Flew twice with them and the service was great. US based airlines could learn a lot from them.
Pros: The staff and service were friendly and excellent. Flight was fast and efficient.
Cons: I can’t think of anything.
Pros: It’s nice that they offer food on such a short flight, but it would be nicer if they offered an option without meat.
Pros: The seat that I picked had lots of leg room.
Cons: Better selection of movies.
Cons: Trat a great little airport .
Cons: Being told to not use phones (in airplane mode) for quite some time before takeoff and touch down. Never been a concern in the past
Pros: Nothing much to like about the flight. The only good thing probably would be the boarding process.
Cons: A lot of things could have been better. Crew: The crew failed to maintain a enjoyable flight experience. Crew failed to instruct the passengers playing videos/movies at loud volumes. Flight: The biggest blunder was they unloaded 21 check-in bags for some fuel logistics. 12 hours out and there's still no tracing available for the bags. Food: Food was decent for the price. Nothing much to complain there.
Pros: Nothing much to like about the flight. The only good thing was the boarding process probably. The Airport Staff was helping people to get to the connecting flight.
Cons: A lot of things could have been better. Crew: The crew failed to maintain a peaceful experience for a few people. There were people playing movies/videos on speakers and the crew didn't ask the passengers to stop it. They ignored it. Flight: The biggest blunder the flight created was unloading 21 check-in bags in order to save on some fuel logistics. More than 12 hours passed since landing, and there's still no tracing available for the bag. No in-flight entertainment. Food: Food was decent. Good for a cheap flight.
Pros: Crew was fantastic. Short flight yet they offered food, beer, wine, etc.
Pros: Real food not only pastry meal.
Pros: The airport was adorable and quaint
Pros: They send you email to checkin online. You go through the entire process, enter all your details (although you already gave it when you made reservation and your frequent flyer account has it too) and at the very end you get greeted with the "no online checkin at this airport" message. Complete and utter failure!
Pros: everything was perfect
Cons: would never go back to other low cost airline
On board Bangkok Airways flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the Bangkok Airways assistance team will most likely ask you to pay extra for checked luggage.
Bangkok Airways offers direct flights to 18 cities in 8 different countries. Koh Samui, Bangkok, and Phuket City are the most popular cities covered by Bangkok Airways.
Bangkok Airways concentrates most of its flight operations in Bangkok.
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