2.0
We booked online with kayak, but when we got to the Avis ticket counter, they said they didn’t honor same day booking site reservations, and refused to provide a car for us. We ended up having to go with budget, which ended up being cheaper anyway.Reviewed 15 Aug 2026
review from![kayak]()
2.0
Terrible. Avid totaqlly abiused the "or similar" clause for the car I reserved. I would not take the swubstitute. And the staff of the local franchise was VERY unhelpful.Reviewed 2 Jul 2026
review from![kayak]()
2.0
Andy Halcro can kiss my gritsReviewed 21 Mar 2026
review from![kayak]()
2.0
Terrible. You guys didn’t send the correct car over. I ordered a suv and you guys send over a different code to Avis so I was stuck with a sSedan. You are horrible. I will never use this website again ever. You guys suck. I can’t express enough how terrible you areReviewed 12 Nov 2025
review from![kayak]()
2.0
I bought the extra insurance for 50k damage to the vehicle and it didn't matter cause they won't rent a car to someone who doesn't have thier insurance card on them. I'm with a small time insurance company who doesn't have 24 hour access to a digital card and I don't travel with my insurance card... it stays in my car! They already have fleet insurance on all thier vehicles anyway so regardless the car is covered for liability right?So I bought full coverage and had the policy in front of the agent and it didn't matter because of policy?.. stupid. More like profiling! I've never had a problem like this with nextcar or budget or dollar and I work for door dash which has avis perks they tell me. I've always been able to rent a car with my platinum Mastercard anywhere and bought the extra insurance anyways cause it has helped, and I suggest anyone out there to do the same. Just don't rent from a is anchorage. F themReviewed 7 Nov 2025
review from![kayak]()
2.0
They added a $41.00 charge after I dropped it off. Did not justify charge.Reviewed 19 Aug 2025
review from![kayak]()
8.0
Big hassle when I picked up car about rate which I did not appreciateReviewed 18 Aug 2025
review from![kayak]()
4.0
The pickup location was moved from downtown to near the airport, but we were not notified, causing us additional time and expense. They did allow us to not fill the gas tank, a savings of perhaps $30… The vehicle was unexpectedly a small pickup truck with a very uncomfortable rear seat. The windshield came with a quarter size starburst shaped crack, which was noticed by us, but not by Avis. Staff was friendly and professional.Reviewed 29 Jun 2025
review from![kayak]()
2.0
Poor serviceReviewed 22 Jun 2025
review from![kayak]()
10.0
I liked the customer service, job well doneReviewed 18 Jun 2025
review from![kayak]()
10.0
Nice clean car. Nice helpful staff. I made an error- booked for pickup off airport- had to taxi 5 minutes to get the carReviewed 16 Jun 2025
review from![kayak]()
8.0
Pick up and drop off were simple, quick and easy. It snowed while having the rental, which clearly didn’t have winter tires so I was sliding all over the road. Be careful when driving if your rental does not have the correct tires!Reviewed 10 Nov 2024
review from![kayak]()