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Los nuevos asientos no tiene la oportunidad de reclinarse, no hay entretenido a bordo y el espacio en pasillo es muy limitado

One of the worst business class flights in the Americas. Broken seat, only water, coke or juice available on an 8 hour flight and no meal service. Again - we paid for a long haul business class experience and received less than a short Southwest Airlines flight

Huge delay

It was 40min delayed but overall the flight was ok.

When you pay over 3k for business class and they give you a cold sandwich in a box, no pillow or blanket and definitely not a amenity kit insight it’s safe yo say it’s not worth it. Fly American they know how to treat their customers in business class.

Traveling Avianca was the worst experience especially on my return flight from bogato Colombia where I missed my flight because there was no gate number on the ticket and by the time we found out where to go which was through check in again where we were stuck on a huge line. First time I ever had to go thru check in on a connecting flight. Ended up having to by 6 tickets back to NY which is not right.

Traveling Avianca was the worst experience especially on my return flight from bogato Colombia where I missed my flight because there was no gate number on the ticket and by the time we found out where to go which was through check in again where we were stuck on a huge line. First time I ever had to go thru check in on a connecting flight. Ended up having to by 6 tickets back to NY which is not right.

No food - No entertainment! Service really sucks!

Better snacks or food variety.

The worst since they changed the business class. No priority for the fare purchased

Not losing my bags

Not losing my bags

Lost my bagd

It was a direct flight which was good. Avianca confiscated bottled drinks purchased in the terminal near the gate. They did not warn passengers that all carry-OMS would be searched prior to boarding where this would occur. This is illogical, causes anger and frustration plus resentment towards the airline. Bogota airport needs to seriously work on it efficiency at security/passport control. It was slow beyond belief and it being a hub with many domestic and international connections being made, this process needs to be improved upon significantly.

The flight was late departing Bogota by almost 1 hour. They blamed it on cargo loading but what all the passengers could see was that they were very slow to process the people boarding the plane, then the Avianca staff searched ALL carry on bags for ALL passengers right before boarding and confiscated bottled drinks purchased in the airport near the gate! This made no sense at all. There was no announcement not to bring liquids from the terminal. This costs passengers money and causes them frustration, and resentment towards the airline. It was quite clear the passengers had purchased beverages because it was going to be a long flight with very minimal food/beverage service. Either inform passengers of this practice prior or stop it altogether. Passengers have choices about which airlines they want to fly with.

Kayak. You have got to be kidding !!! Get on top of things. !!!1

The flight never happened. Kayak you should know that as we asked you to get us a refund. I was told personally by Thew Avianca office in Cuenca that we are going to have to wait at least 4 months for the refund. This is not good enough. We are going to the credit card company, as obviously Kayak is not helping us with this issue. So HOW was my flight TERRIBLE !!!!!!!

Boarding process is really bad, delayed flight no announces, really poor information.