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Avianca’s customer service is the worst I have ever encountered. It should be easy for another airline, even with bad customer service, to take over their share of the market.

Is the decime time i don’t receive any help from you

Pros: The crew is very polite and organized. They are really making an effort to be on time

Pros: Puntualidad

Cons: Quise comprar un equipaje 3 dias antes, la app es malisima, trate mil vecss Imposible siempre fallaba Lleve al aerop los comorobantes e igual mw cobraron el Doble, la gerete una maleducada me trato super mal, me pidio comprobantes, le mostre y no hizo nada Horrible atencion!!!!?? Desastre

Pros: Flight cancelled at last minute still awaiting refund to my credit card. 4270 xxxx xxxx 9954

Cons: We understand the problems with cancellations but refund online after phone agent said that was the only way is still missing.

Cons: My wife lost the fly for delay in the first fly from Cúcuta to bogota

Cons: We were not allowed to check my bag in line 2 hours early. Time listed on e boarding pass was at gate but we were in line 2 hours early and not alerted to get put ahead in lines. Misleading us and 3 others we knew of to not allowed to check bags or go to gate. Had to rebook next available 1 1/2 days later.

Pros: Crew was ok.

Cons: Four people at the desk in the check in as area, totally insufficient for the whole operation in a busy day.

Pros: But this time everything was organized

Cons: Put the same way that’s its right now each get out by groups

Pros: Flight was on time

Cons: Food was horrible and no drink options. I hate diet soda yuck

Pros: The plane was on time

Cons: Food was horrible. No drink options.

Pros: The puntuality

Cons: Possibility of entertainment in the plane

Cons: I purchased a fully refundable ticket. When the flight was canceled I got squat. Eventually got a voucher from Avianca. I paid for a ticket to get money back, not a voucher. Kayak where is my money!