Cons: Refund for our cancelled flight
Pros: Crew was friendly and helpful
Cons: Nothing to complain about, and I am one who tends to complain when the opportunity truly presents itself. I have moved over to Avianca as my primary airline in Brazil, which amounts to 8 or 10 flights per year.
Pros: They are, so far, great in terms of friendliness, efficiency, and looking to my needs, whatever that tends to be. I fly a lot in many countries. Avianca has become my 'go to' airline in Brazil, even though I have many choices there.
Cons: Nothing that I can think of needs to be improved.
Pros: Big and new airplane. Not usual to inside Flight. Got before time
Cons: They could offer for 2 hours flight more then just water
Cons: Find another company. Don't go Avianca!!!
Pros: O espaço entre cadeiras, mesmo nos assentos comuns, não atrapalhava sentar, mesmo para esta estrutura de 2,06m de altura.
Cons: A comida e bebida podem melhorar. Não houve cobrança, mas o que foi entregue (bolinho e água) deixou bem a desejar em relação a outras companias.
Cons: I had the worst reception in check-in I ever had in all my life. I Will never travel with Avianca anymore.
Pros: Seat space was generous, food was very good and served multiple times, good beverages, friendly crew, no delays
Cons: Boarding could be a bit faster, the plane was a bit dirty with papers and old cups they didnt clean. Baggage drop slowwww as usual.
Pros: Crew was very kind and helpfull, airplane was new
Pros: Ok seat space, standard plane, nothing major despite some turbulence.
Cons: Departed 2 hours late, changed boarding gates multiple times, didnt provide accurate rescehduling. Terrible experience at GRU. On flight they didnt provide any food or beverages.
Pros: Crew was amazing
Cons: Movie selection was pretty good. Some more recent movies would be good.
Pros: Flight didn’t happen. Stuck in São Paulo
Pros: Good service for the price
Pros: Very friendly and good overal for a great price.
Cons: The food (I had beef with rice and vegetables) was just not good and I’m not a pick person in general.
Cons: How can you serve breakfast on a 10 hr flight and not offer coffee or tea??
Effective boarding but not on time
Pros: Warm sandwich served with juice or soft drink
Cons: The late arrival at destination
Pros: On time; friendly crew, update plan (spacious) , good catering.
Pros: Crew is nice, food is good, comfort and travelling kits.
Cons: Chaotic boarding in Bogota, with no priority whether business class or not. Broken luggage upon arrival after a long delivery time.
Cons: Poor food swllection
Cons: Should able to provide extra food upon request. Crew should speak English well as it is a tourist destination.
Flight didn’t exist
Pros: Kayak sold me a 10am ticket (GRU - JPA) on Oct 21st 2018 that didn’t exist. Avianca Airlines flight was 9am. I got shocked when I tried to check in at the airport, and they said the check I was closed and the flight was about to take off. Later checking directly to Avianca website.
Cons: I might still search through Kayak for general search (like Skyscanner) But I will never purchase through kayak again. I will only purchase directly through the airline website.
Pros: On time, efficient boarding, entertainment console.
Pros: Snack was good, smooth landing
Pros: Avianca served lunch!! And flight left on time
No respect for Avianca Diamond members
Cons: The fact that Avianca Brasil and Avianca Are to different companies and they do not respect the status of Avianca flyers. Thumbs down
Cons: Breakfast was not good
Pros: Very quick and on time.
Cons: Everything was Fine
Great experience all together.
Pros: Airplane was clean and New.
Cons: Only 4 bathrooms 2 in each isle and one of them in the middle of the flight stop working causing long lines.
Pros: That the food was served hot. The entertainment options were amazing.
Cons: The closeness of the seat. Boarded late with no announcement or notification. Although, the boarding process was pretty swift.
Pros: I liked that the food was served hot. The entertainment options were amazing.
Cons: The closeness of the seats.
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