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Worst service

Pros: Regret choosing it Ended up missing a business deal. as no one showed up at the ticket counter. Airline agents were on Strike due to no payment of wages. Called the customer service line and it seemed like the call went through and I got hangedup on multiple time and had to find an ulternative route to my final destinations, which was the next day. Will never recommend the airline and it made me doubt book an international trip through kayak. Or its affiliates as there weren't very helpful with options for rebooking.

Cons: No one showed up at the ticket counter. Worst service.

Terrible experience and I will never fly this airl

Pros: Nothing at all and please do not represent this airline again. Please if I request this airline by mistake, do not book it for me.

Cons: The flight was delayed for at least 5 hours, No Information about the delay was provided. My luggage was lost between Lagos and Port Harcourt during my flight to Nigeria and has not been found even as I returned to NY. I had one clothe on my back and nothing else. Then on my arrival at JFK, my 3 pieces of luggage did not arrive. They promised to contact me on Monday January 1st, but I have not heard from them. In summary: 1) lost one luggage between Lagos and PH and has not been found 2) Arrived JFK and my 3 pieces of baggage did not arrive with me.

everything is horrible. to worsen matters my lugga

Pros: nothing. never fly arik

Cons: everything wrong. molue or danfo in the air

Didn't inform us about 3-hour delay

Cons: The flight from Douala to Lagos delayed for three hours - which can happen on any airline - but the staff didn't bother telling us at check in. It's only when I arrived at the boarding gate and found that there were no staff there that I checked my boarding pass and realized the 3-hour delay. No updates as we were waiting, either. Delays happen, but at least keep the passengers informed!

I will NEVER do this again

Pros: I liked nothing

Cons: The flight was due to take off at 11:30pm. We were gathered at 9:30pm to a waiting area with no a/c or sitting space for all the passengers. I stood until 1am for the plane to be towed to the departure gate. Once on the plane my selected seat 23A did not recline. I was told by the stewardess it was an emergency seat. I insisted that was no the reason. She took more than 30 minutes to conclude the matter. If it had not have been for the other passenger seated who swapped seats with me it would have been a horrible 10.45hrs. The 1st meal provided on the flight was of poor quality. The rice had a burnt taste & chicken was soggy. I requested an extra soda the times from the same stewardess who stated the seat couldn't recline. on the third time she took 10 more to provide me with a soda can, which had a extended part. Indicating that the can had taken a hard fall. Instead of saying anything else. I accepted the soda. I will NEVER fly with this airline again. And right will I recommend it to anyone I know.

Pros: Direct flight

Cons: Very old looking, poorly managed plane, dirty rest room, no entertainment