Book Alamo hire cars in Santo Domingo

Reviews for Alamo in Santo Domingo

Recent reviews

Traveller rating

Wonderful

7

Very Good

4

Good

1

Okay

1

Fair

0

Mediocre

0

Poor

9

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car availablecustomer service

get the carstaff was friendly

car was cleangreat experience

great service

8.0

Pickup very very very slow because only one person handling too many clients. Service was great but one person can only do so much. The one person provided an excellent customer service experience but we waited over 1 hour for our turnReviewed 4 Aug 2024

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2.0

Bad experience with my car and the agent lack of communication and knowledge. Was informed that the car was full and did not notice it was half of a tank. I will never again pay so much money and rent with Alamo car rental.Reviewed 5 Oct 2023

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8.0

Pros:The drop off was extremely easy and the staff very professional. I was very happy with the taxi offer.Cons:I was a bit surprised by the additional $500 deposit at the pickup location. The deposit was almost 250% more than the cost of the rental car itself - which only totaled $201. It would have been a little more comforting to know that this extra amount was required prior to arriving at the location. Knowing at booking allows for precise budgeting for the trip.Reviewed 8 Apr 2021

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10.0

Pros:Alexander service was amazing, very good customer service skills.Cons:New cars, should have digital screens.Reviewed 21 Dec 2020

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2.0

Pros:I didn’t like anything.., When I got there, they told me that they didn’t recognize the insurance that I paid before I got there. Then, they increased the car prices and wanted to get the insurance from them for a lot of money, then another $500 down in case something happened... My question was how they can make people pay all that money for a liability insuranceReviewed 25 Mar 2020

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2.0

Pros:Nothing, the customer service sucked! My reservations were canceled due to time difference that I was not made aware of when booking plus they did not problem solve were very dismissive and said they had No cars at all.Cons:Customer service could have advised about the time difference plus the hold of vehicles. I should have been guided to other rental companies that would have given me a better deal. I had to figure it all out by myself. They guys there suck big time.Reviewed 15 Feb 2020

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2.0

Cons:We have paid but didn’t get a car! They rented out from under us. We were a day late due to a reschedule implemented by American Airlines. When we called to tell them when we would be picking it up, the lady hung up on us twice, we couldn’t get thru several times and finally we got a hold of someone who told us they rented it and had no more cars available. We need this rental credited back to us. ThanksReviewed 10 Feb 2020

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2.0

Pros:Nothing!!!!!! They have no cars available, in any class or shape. No notification was made to me about this prior to arrival. We had no vehicle and they offer no alternative. Had to use another company on my own and ended up paying almost double for a rental. Horrible service! On the Dominican Republic all they care is about money! The level of satisfactory customer service is zero!!!!!!Reviewed 6 Feb 2020

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2.0

Pros:NothingCons:The car could have been availableReviewed 27 Jan 2020

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4.0

Cons:When I arrive they only have two cars the one I rent and a biger suv mine DID NOT HAVE LIGHTS YES HEAD LIGHTS BURN ON ONE SIDE insted of gave me the upgrade they release the car like that it cost me more than 150 us dollars as i was stop twice by police not counting how dangerous was driving like thatReviewed 22 Jan 2020

review from

2.0

Pros:Nothing. Staff were incredibly unuseful. Never hire from this company. We didn’t even end up getting a car both times. They just want your money.Reviewed 16 Dec 2019

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10.0

Pros:Randy was super fast and super friendly. Picking up the car was literally 10 minutes.Cons:This time everything was great.Reviewed 13 Dec 2019

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More

• What is the most popular car hire from Alamo in Santo Domingo?

  Intermediate (Kia Sportage or similar) is the most frequently booked car hire type from Alamo in Santo Domingo.

• How many car hire locations does Alamo have in Santo Domingo?

  Alamo has 6 hire locations in Santo Domingo. Take a look at our Alamo hire location map to find the best car hire near you.

• Does Alamo have a car hire location at the airport: Las Americas airport (SDQ)?

  Yes

• Does Alamo offer shuttle or airport pick-up services from Las Americas airport (SDQ)?

  Yes