Pros: The reservation wasn't honored when we got to SDQ and after about 1 hour, we were finally able to get a car...with another company. They (Sixt) did however honor the original price from our Kayak booking.
19 Jul 2016
2.5 hours to get a car
Pros: the car itself was nice, clean and new
Cons: It took 2.5 hours to get my car through Alamo. The first counter there was one person in front of me and one person to wait on everyone. With only one person in front of me it took 30 minutes to become next in line. The adjacent counter employee felt so bad he brought me out a chair to sit on. Once at the counter it took another 30 minutes and I was told my car was not ready and that it would take 20 minutes. I thought that was fine because I realized I would be at the counter I was at for at least that amount of time. But once I finished at that counter and went to the parking garage counter to get my car I waited yet another hour for the car to arrive. I later learned that the cars were not kept there at the airport and that they are housed in Santo Domingo which is a 20 minute drive away. Once my car arrived they loaded my luggage and then told me I had to wait yet again because they didn't have the correct paperwork for the car. I was the first person off my flight and with no checked bags I was the first person to the car rental counters at 12:15. I did not get my car and leave the airport until 2:30. Unacceptable.
30 Jul 2016
Never use Alamo
Pros: Worst experience ever renting a car.
Cons: They quote you one price online with insurance you get to the airport and they have all these hidden fees .
30 Jul 2016
Pros: The personnel was very professional and friendly.
30 Jul 2016
Insurance too expensive.
Pros: When I arrived to pick up the car I was surprised with the obligation insurance cost in Dominican Republic but the guy work with me in the way that i got the better possible deal.
Cons: The cost of the insurance is not clear in the site when you do the reservation.
9 Aug 2016
Cons: The rental agency wanted $56 for cleaning the sand in the car; would the local would do it for $20 cash. We bought the deluxe o dollar deductible insurance which was as expensive as the car rental, and had a new scratch on the rear and then the agency wanted us to go to the police station and file a police report!!!! when we returned the car.
24 Aug 2016
Pros: The best
Cons: No think all was excellent
15 Sep 2016
They didnt have my car!
Cons: The guy at the counter first said he couldnt find my reservation then they had no more available cars for the price range I asked for. He was of no help whatsoever! Well he did help a little by sending me to interrent where they charged me more for a less valued car. Never again Alamo Santo Domingo and I hope no one ever uses them!
22 Sep 2016
Cons: Customer service was bad and they went up on price. So we did not rent the car. Will not use again
23 Nov 2016
Pros: good quality vehicle
Cons: When i arrived at the airport counter i was told that my reservation was not in the computer system,,leaving the changes to increase the rate that i had during my reservation, i was charged for a fair amount similar to my original reservation but not exactly, it seems customary of some car rentals in the Dominican Republic to find the way to eliminate your original agreement and increase the price rate in the moment that your desperate upon arrival
Don't buy the insurance offered at the time of boo
Cons: They do not except the insurance you buy at booking so it is a waste of money. By the time all the fees kicked in our rental car ended up being over $1300USD at the actual rental desk.
31 Oct 2016
Got a totally beat up car and had trouble communic
Pros: Got an upgrade SUV (reservation was for medium sized car)
Cons: The original car (medium size) was tremendiously beaten up (lot of damage which made me not accept that) but the upgrade (SUV) also had a lot of damage.
Personel spoke mainly Spanish and could not not speak much English and I could not speak Spanish at all: hard to communicate.
One would expect that personel speaks multiple languages (i.p. common languages like English) in such jobs.
8 Nov 2016
Cons: Rental was not what the car we had reserved but one that was an additional $12 per day.
3 Oct 2016
I did not take a car
Cons: First of all is not "Economy Rent a Car" but "Amer Rent A Car" so you can not found them. When I booked the vehicle was KIA Picanto,14 days was 190 USD but when I came price was 700 USD with full insurance or 350 half insurance...ok...but nobody told me that....same old story...190 USD is bite then you do not have a choice...:(
26 Jul 2016
Pros: Nothing I can think of.
Cons: More than one hour wait at the pick-up counter.
Almost missed my flight because upon return they argued I had damaged the car even though all damages were clearly marked before I accepted the car. My advice: Don't accept a car with damages; and if you do, take pictures of entire vehicle and have witnesses if available.
10 Aug 2016
Pros: The new car I was given on the following day
Cons: At my arrival the car that was reserved was not available until the next day,so I had to go back to the airport and make the exchange from the car that I was given when I arrived which was too small and very worn-out
3 Sep 2016
Pros: Convenient location for picking and dropping off plus good selection of new cars.
12 Sep 2016
Cons: It's disgusting! They charge you 65% more after setting up a reservation online. "Economy Rent a Car" Av. Independencia No. 1065 Zona Universitaria Dn Santo Domingo, Dominican Republic is screwing up people. I DO NOT RECOMMEND THIS INSTITUTION TO TO ANYBODY..
28 Oct 2016
Cons: I didn't Like it because of the hidden Charges i Paid , i end up Paying twice thw amount at the end, with this happening really took alot of Pleasure out my Vacation, Only wish i can get a exact amount before i Pay is how i would like this to be handle, un foretunately, for me it did not happen" in the Future i PLAN To shop around More to avoid the hidden Cost" Yes i'm Pissed" LF Frm Florida
Cons: Did not like the fact that they didn't have a car for me at the time that I had reserve and didn't offer me an upgrade to compensate for it so I had to wait a couple of hours until somebody returned a car.
4 Oct 2016
Watch out for insurance fees and class of car rese
Pros: The car was in good running condition. They just got a new fleet of 2016 cars so I was fortunate to grab one of the newer cars.
Cons: The rental agent insisted on me getting collision and 3rd party insurance after I told him that I did not needed the additional coverage due to my credit card protection and additional insurance I bought through Kayak. After about an hour discussion, he then tells me that it is a new law that just went into effect last month and that I had no choice but to buy the insurance from them. When that didn't work, he then tried the scare tactics to try to convince me to buy the insurance that was twice as much as the actual rental cost.
Then came the class of car that I was paying for. I reserved a full size car, but I ended up with a compact car instead. When I complained about the size of the car, I was told that I had to pay more because the larger cars were considered premium class. Nowhere else would someone consider a Hyundai Accent to be a premium car. After another 45mins argument, he agreed to give me an Accent instead of the sub compact car he originally was trying to give me for the price of the larger car. After spending 10 hours flying and an additional 2 hours at the rental desk, I still ended up paying an extra $20 from the reservation price. Not exactly sure why, but I was not willing to spend another hour arguing over the extra $20.