Pros: Boarding process could use some work but overall it was good
Pros: Airline was fantastic, most of the crew were super attentive.
Cons: Once in Rome there was very little guidance from ground staff
Pros: Flight was smooth, I told the Captain that. Staff was helpful. They attended our needs, like that they served us food twice and snacks and drinks. Liked that they had blankets & pillow for us. The 12 hour flight was great and did not seem like it was 12 hrs. I will definitely fight this airline again
Cons: Staff at airport (Rome-FCO) was not too friendly but this had nothing to do w/ the flight. Flight was awesome. I would just recommend having a few more move selections but overall, I give this particular flight, from Millan to San Francisco an A+! ONE NOTE: Check in your luggage online OR else they will charge you double at Airport.
Cons: Air Italy charges to choose your seat assignment ahead of time, which is disappointing. I luckily for an aisle seat, but the seats are very cramped. Typical of these flights, but still. You can't use your tray table if the person in front leans the chair back.
Pros: The seats are not comfortable. the crew was fine.
Cons: Other then putting in more leg room, to make it more comfortable, everything else was pretty standard.
Pros: Very narrow seat, leg room limited however passengers still can recline their seats. So if your front passenger recline their seats, basically you got locked into your seat and hard to get in and out.
Pros: Crew was super responsive and helpful
Pros: Crew was great and super responsive
Pros: hard seats.went too f
Cons: hard seats.went too far back so that the person in front of you if they went back all the way no room to eat or use laptop
Cons: Flight departure delayed; no effective queuing for business class; no vodka on plane; food mediocre for business class
Pros: I didn’t like anyrhinf
Cons: Don’t fly Air Italy
Cons: No announcements about the hour delay in boarding/takeoff until we were actually on board the plane.
Pros: Clean aircraft. Staff were friendly.
Cons: More variety of movies.
Pros: A flight of about six hours with no entertainment. It delayed for more than 4 hours and no one said anything.
Cons: Better fleet with entertainment
Pros: Amazingly good
Cons: The baggage fee if you dont pre pay online is 100.00 per bag, the online system doesn't work all the time, we spent over an hour at the Airport to go thru the process of paying for the check in bags which is handled by a third party...
Cons: Had to bus to plane and walk up steps into plane ... but may be more issue with airport.
Pros: Flight attendants were curt, and rude.
Cons: Staff were rude and inattentive. Child vomited all over herself during landing. When we tried to get her off offered no special assistance. Blocked nastily by the flight attendant trying to exit. No stroller for child even though gate checked pick up with luggage.
Cons: Food could have been better. While we checked our baby stroller at the boarding gate, we did not get the stroller back at the gate. Had to carry the children one of whom had gotten air sick out to pick up the stroller at the baggage claim.
Pros: Cleanliness Timely
Cons: better selection of movies
Pros: Crew was great and food was good. Also, the movie selection was a good mix
Cons: Little crowded on the way home
Pros: On time. Very good flight
Cons: The plane felt like it was going to fall apart and my baggage was never put on the plane.
Pros: Friendly crew onboard
Cons: I tried to check in online several times during starting one week prior to my trip and tried to add a bag to be checked in and the system did not let me do that. When I when to check in at the airport thei charged me 50 Euros instead of 20 euros by online. I would have liked to do checkin online
Pros: After 2hrs into the flight, we turned back to JFK because a drunk person was out of control! They should not have turned back!!!! The trip took 14 hours
Pros: only non stop flight from Milan to San Francisco
Cons: Flight was cancelled without notification. No refund provided yet. Has been three weeks. Not at all a reliable or responsible airlines.
Pros: I liked the direct flight from Los Angles to Milan. Convenient not to have a layover. Staff was courteous. Planes are clean. Fair price reasonable if you only have carryon.
Cons: Airline website not user friendly. After having paid for seats in advance still was not able to get boarding pass online. Also had a bicycle to check in. Was not able to pay for it in advance. Had to pay extra at the airport with hassle of having to go back and forth ticket counters .
Cons: People not answering phones when you call the company. I was not able to check in or buy my suitcase online. Couldn’t do anything with the app. Very frustrating.
Pros: Not much was good
Cons: Horrible check in experience. Obviously not a company used to valuing hospitality.
On board Air Italy flights, cabin baggage should not exceed 55x40x20cm. If your hand luggage is bigger, the Air Italy assistance team will most likely ask you to pay extra for checked luggage.
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Based in Milan, Air Italy operates a number of domestic flights across Italy as well as internationally. Flights reach as far as North America and Africa, with a centralized focus on Southern Europe. Commencing scheduled flights in 2018, the airline developed quickly to begin offering transatlantic routes. It also runs a second hub in Olbia, which is a focus city and attracts a large number of vacation travelers throughout the year.
A mix of both Boeing and Airbus aircraft are used by Air Italy, with a preference for medium range jets, such as the Boeing 737 and Airbus A330. Business Class is offered on some of the more modern models in the fleet, with Italian designer slippers and pajamas provided. Another feature of the Business section is personalized hospitality, with flight attendants greeting customers by name. Business passengers also receive 60MB of complimentary Wi-Fi data.
Previously known as Meridiana, it is a subsidiary of the AQA Holding group and is partly owned by the global giant Qatar Airways. The airlines work closely together to share route connections and facilities. Codeshare agreements are also in place with British Airways, S7 Airlines, Bulgaria Air and Air Moldova. Prorate agreements are maintained with carriers such as Alaska Airlines and Aegean Airlines to ensure smooth passenger transport.
The aircraft and branding of the carrier feature maroon and light green colors, which are similar to that of Qatar Airways. The stylized "Y" of the Air Italy logo is emblazoned on the tail of the planes and resembles a flying bird.