Traveller reviews
Overall rating
6.8
Good
Based on 114 reviews
Boarding
6.6
Comfort
6.9
Crew
7.6
Entertainment
6.6
Food
6.4
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Air France information
| IATA code | AF |
|---|---|
| Routes | 477 |
| Top route | Nice Côte d'Azur to Paris Orly |
| Airports served | 185 |
| Top airport | Paris Charles de Gaulle |
Recent reviews
Traveller rating
439
275
199
147
4
Find reviews that mention:
crew was great
flight attendants
flight was delayed
connecting flight
great flight
food was good
entertainment system
seats are very uncomfortable
premium economy
leg room
ground crew
business class
movie selection
seats were comfortable
exit row
service and food
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6.0
Seating was run down.. needs lots of improvements..
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10.0
The bathroom wasn’t super clean
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6.0
beware of tight connections at CDG... big airport , bussing from the plane is time consuming...
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10.0
Boarding was cumbersome
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10.0
X
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8.0
Air France lost my luggage again Its the second time in a week
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6.0
Luggage handling. Arrived in Johannesburg without my luggage. Communication regarding lost luggage is basically non-existent.
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2.0
Luggage handling was disgraceful and lots of luggage was left behind after being delayed for more than an hour.
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4.0
Le repas est casiment vide
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10.0
A really excellent and comfortable experience. No wifi in my section of business class though - would have made it perfect.
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2.0
Made me check a bag that I have carried onto hundreds of flights . Caused me to miss my connection in Paris because I was flying a different airline and my bags didn’t transfer . The agent was rude and refused to listen. My mother who was three people in front of me in another line Carried the same bag on with no issues . Be consistent
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10.0
Excellent flight
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10.0
Last minute gate change at Charles de Gaulle, required me to walk further to alternate gate for my flight to Punta Cana.
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8.0
More meals in flight - one meal is not enough for an 8hr flight
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6.0
The food is a joke
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10.0
The staff were excellent, very helpful and efficient
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2.0
Upon purchasing the ticket, it stated that, checked bags would be $30 each, so I expected to pay only $30 for my second bag, being as my first checked bag came with the price of the ticket….instead, I was charged $75 for my second bag and not $30, like the price I saw… :-( very disappointing.. I was tricked.,.
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6.0
Service on board
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8.0
Very tight leg space in the cabin
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8.0
Check-in was TERRIBLE !!! The AF staff was mostly clueless and not helpful, and the procedures in place were outdated.
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10.0
Good cabin crew, Wi-Fi availability al through my trip.
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2.0
Got passed over during the first drink service. Second service was more agreeable. Passengers are allowed to prop their feet up on the backs of the seats in front of them and to play their devices without headphones so everyone has to listen to it?For 4 hours. Why does this go unchecked? Is the comfort of a single passenger more important than all the others? I normally have nothing but good things to say about Air France but they missed the mark today by a wide margin.
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4.0
We got there
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8.0
No online check-in, so not ideal for business travellers having to queue to check-in at Zurich airport
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6.0
Wrong advice was given by AF counter for the boarding by asking me to exit airport and then enter again , otherwise was ok .
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8.0
Boarding and online chkin was very good, food was not to the expectations.
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10.0
It was great
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8.0
Nice,o time,and great foods and services.
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8.0
Nice,elegant,smooth,team had a pride with their work. My Favorite Airline.
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8.0
The de-planing process could have been better in Buenos Aires - it took a long time before the aero bridge was connected - not the fault of Air France..
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Air France FAQs
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Flight status
Air France route map
Top airports served by Air France
- Paris Charles de Gaulle Airport (CDG)
- Paris Orly Airport (ORY)
- Toulouse Blagnac Airport (TLS)
- Nice Côte d'Azur Airport (NCE)
- Marseille Airport (MRS)
- Lyon-Saint Exupéry Airport (LYS)
- Geneva Geneve-Cointrin Airport (GVA)
- Bordeaux Airport (BOD)
- New York John F Kennedy Intl Airport (JFK)
- London Heathrow Airport (LHR)
- Rome Fiumicino Airport (FCO)
- Barcelona-El Prat Airport (BCN)
- Amsterdam Schiphol Airport (AMS)
- Madrid Barajas Airport (MAD)
- Florence Peretola Airport (FLR)
Air France contact information
- AF IATA code
- +60 37 724 81 81 Call
- airfrance.my Visit
Overview of Air France
Air France flies to more than 75 countries across the world. It has a hub in Paris, which serves as its primary departure location for international routes, with a secondary hub in Orly that focuses on domestic flights within France. It is the national flag carrier of France and proudly features red, white and blue stripes on the tail of its aircraft.
Air France Hop and Transavia France are subsidiaries that sit under the Air France brand, respectively targeted on regional services and low-cost alternatives. It was a founding member of the SkyTeam alliance in 2000 alongside Delta Air Lines, Aeromexico and Korean Air. Customers can benefit from connected flights and round-the-world tickets as a result of the SkyTeam alliance, which now also includes China Airlines, KLM and Middle East Airlines, among others.
A combination of both Airbus and Boeing aircraft are flown by Air France. It was the launch carrier for the Boeing 777-300ER model, one of the most commonly used in its fleet for long-distance transcontinental trips. Several of the fleet are painted in gray SkyTeam decorations.
Both Economy and Business Class seats are available. Practical accessories, such as USB plugs, are available to all passengers, while the Business section has a desk space that is perfect for getting some work done. The upgraded cabin also features cocooned seats that offer privacy and the ability to recline to a flat bed. Business Class seats on shorter distance flights, such as within Europe, do not fully recline but are more spacious and do receive luxurious dining, including a wide variety of pastries.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.