Traveller reviews
Overall rating
6.8
Good
Based on 1,593 reviews
Boarding
6.9
Comfort
6.6
Crew
7.7
Entertainment
6.2
Food
6.5
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Air France information
| IATA code | AF |
|---|---|
| Routes | 439 |
| Top route | Paris Orly to Toulouse Blagnac |
| Airports served | 181 |
| Top airport | Paris Charles de Gaulle |
Air France traveller reviews
Pros
"The entertainment options were great"
(in 10 reviews)
"Service and food was good"
(in 6 reviews)
"Seats are comfortable on Business Class."
(in 7 reviews)
Cons
"Seats not comfortable in premier economy."
(in 8 reviews)
"Flight was delayed for 4+ hours"
(in 130 reviews)
"Train your ground crew."
(in 8 reviews)
Recent reviews
Traveller rating
426
270
197
143
4
Find reviews that mention:
crew was great
flight attendants
flight was delayed
connecting flight
great flight
food was good
entertainment system
seats are very uncomfortable
premium economy
leg room
ground crew
business class
movie selection
seats were comfortable
exit row
service and food
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6.0
Wrong advice was given by AF counter for the boarding by asking me to exit airport and then enter again , otherwise was ok .
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8.0
Boarding and online chkin was very good, food was not to the expectations.
review from
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10.0
It was great
review from
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8.0
Nice,o time,and great foods and services.
review from
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8.0
Nice,elegant,smooth,team had a pride with their work. My Favorite Airline.
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8.0
The de-planing process could have been better in Buenos Aires - it took a long time before the aero bridge was connected - not the fault of Air France..
review from
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7.9
They just let people fly without properly using the required mask
review from
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5.9
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
review from
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1.9
Flight to Florence delayed. All passengers took a bus to Pisa (1.5 hours away) to fly Pisa to Paris. We missed our connection and flew next day. All information regarding the delay online was incorrect ("system not yet updated") . So calling Air France was useless as they could not assist. Not all flight delays can be avoided but many improvements are needed throughout this process.
review from
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1.9
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
review from
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1.9
Could not hear announcements from staff. Luggage in hold was delayed on both legs of trip.
review from
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10.0
Air France service was superb. The airline did their best to expedite the boarding process even with the constant changes of Covid19 guidelines
review from
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3.9
4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore
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10.0
It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.
review from
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10.0
Always exceptional service
review from
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3.9
Not the best crew. Extremely annoying with mask wearing. Even when I was eating and drinking they would come up to you to tell you to wear your mask. Extremely annoying.
review from
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10.0
Pros: Take off and landing
Cons: Layover timereview from
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10.0
Cons: Not to have 2 distressed cats on board meowing non stop for 10 hours.
review from
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4.0
Pros: The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services
Cons: The premium economy should be eliminated and should be labeled for what it is: couch class with some perksreview from
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2.0
Pros: The crew is nice
Cons: No respect of distancing the seats ; all the seats were occupied. No wifireview from
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4.0
Pros: Feel like reacist Company
Cons: I didnt like the treatment of the crew.review from
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10.0
Pros: La ponctualité.
Cons: Variété des boissons proposées.review from
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2.0
Pros: Poor
Cons: Poorreview from
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7.6
Cons: The food was not as usual.
review from
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8.5
Pros: Seats ok. Crew is super. Drinks offered
Cons: Nothing, AF rocksreview from
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5.0
Pros: El entretenimiento
Cons: Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotasreview from
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6.6
Pros: Clean plane , good crew ,
Cons: they didn't load my baggage from flight 1 to 2review from
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10.0
Pros: Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!
review from
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5.0
Pros: Easy boarding, entertainment
Cons: Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future.review from
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4.6
Pros: Nice crew
Cons: Not loose my luggage:)review from
Air France FAQs
What is Air France's carry-on size allowance?
Where does Air France fly to?
What is Air France’s primary hub?
How does KAYAK find such low prices on Air France flights?
Flight status
Air France route map
Top airports served by Air France
- Paris Charles de Gaulle Airport (CDG)
- Paris Orly Airport (ORY)
- Toulouse Blagnac Airport (TLS)
- Nice Côte d'Azur Airport (NCE)
- Marseille Airport (MRS)
- Geneva Geneve-Cointrin Airport (GVA)
- Lyon Lyon-Saint Exupéry Airport (LYS)
- Bordeaux Airport (BOD)
- New York John F Kennedy Intl Airport (JFK)
- Algiers Houari Boumediene Airport (ALG)
- Rome Fiumicino Airport (FCO)
- London Heathrow Airport (LHR)
- Madrid Barajas Airport (MAD)
- Amsterdam Schiphol Airport (AMS)
- Florence Peretola Airport (FLR)
Air France contact information
- AF IATA code
- +60 37 724 81 81 Call
- airfrance.my Visit
Overview of Air France
Air France flies to more than 75 countries across the world. It has a hub in Paris, which serves as its primary departure location for international routes, with a secondary hub in Orly that focuses on domestic flights within France. It is the national flag carrier of France and proudly features red, white and blue stripes on the tail of its aircraft.
Air France Hop and Transavia France are subsidiaries that sit under the Air France brand, respectively targeted on regional services and low-cost alternatives. It was a founding member of the SkyTeam alliance in 2000 alongside Delta Air Lines, Aeromexico and Korean Air. Customers can benefit from connected flights and round-the-world tickets as a result of the SkyTeam alliance, which now also includes China Airlines, KLM and Middle East Airlines, among others.
A combination of both Airbus and Boeing aircraft are flown by Air France. It was the launch carrier for the Boeing 777-300ER model, one of the most commonly used in its fleet for long-distance transcontinental trips. Several of the fleet are painted in gray SkyTeam decorations.
Both Economy and Business Class seats are available. Practical accessories, such as USB plugs, are available to all passengers, while the Business section has a desk space that is perfect for getting some work done. The upgraded cabin also features cocooned seats that offer privacy and the ability to recline to a flat bed. Business Class seats on shorter distance flights, such as within Europe, do not fully recline but are more spacious and do receive luxurious dining, including a wide variety of pastries.
Air France Cancellation Policy
As the situation changes with coronavirus (COVID-19), Air France will continually update its policies accordingly. Please contact Air France directly for the latest information about cancellation fees. You can find the most up-to-date information on Air France policies here: Air France Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.