Traveller reviews
Overall rating
6.8
Good
Based on 185 reviews
Boarding
6.8
Comfort
7.0
Crew
7.9
Entertainment
6.7
Food
6.6
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Air France information
| IATA code | AF |
|---|---|
| Routes | 422 |
| Top route | Paris Orly to Toulouse Blagnac |
| Airports served | 179 |
| Top airport | Paris Charles de Gaulle |
Air France traveller reviews
Pros
"The entertainment options were great"
(in 10 reviews)
"Service and food was good"
(in 6 reviews)
"Seats are comfortable on Business Class."
(in 7 reviews)
Cons
"Seats not comfortable in premier economy."
(in 8 reviews)
"Flight was delayed for 4+ hours"
(in 130 reviews)
"Train your ground crew."
(in 8 reviews)
Recent reviews
Traveller rating
453
281
200
151
4
Find reviews that mention:
crew was great
flight attendants
flight was delayed
connecting flight
great flight
food was good
entertainment system
seats are very uncomfortable
premium economy
leg room
ground crew
business class
movie selection
seats were comfortable
exit row
service and food
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10.0
The entertainment was nonexistent, no food, not very comfortable
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8.0
The bathrooms were not very clean and the water would accumulate in the sink
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10.0
Very friendly staff in particular at checkin counter, kids-friendly, family-friendly, parents happy
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8.0
Everything good except comfort of seat.
review from
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6.0
Pd for biz class, close to front, ran out of better options, didn't make sense. Cod is not on my list of something I would eat. Had problems with crew not requiring people on both sides of us at windows to close them so harder to sleep. Contacted CS, they wouldn't help in any way. Won't use them again, other choices.
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6.0
We’ve been border but waited 3 hours before pushback due to technical issues. Good can be improved, especially the hot meal.
review from
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4.0
The space for economy was reasonable. The flight was delayed 2 hours, changed gates 3 times, the food was mediocre, the entertainment was outdated, the worst part of the flight was the service by the crew , total lack of hospitality, bad manners, lack of care.
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10.0
Boarding was slow. Zones 3,4and 5 are grouped together. If you are used to boarding by group number, it feels like a free for all.
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10.0
Was not able to pay for checked luggage online. Even 24 hours before flying. More expensive at the airport.
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6.0
Customs at CDG airport was soooo slow we nearly missed our connection with maybe 3 minutes to spare.
review from
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6.0
Customs at CDG airport was sooooo slow that we nearly missed our connection with maybe 3 minutes to spare.
review from
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6.0
For long flights, 2 full meals should be served.
review from
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10.0
a
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10.0
Stefan stewart was excellent, helping with my food & drink needs,thank you.
review from
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10.0
Folks never want to sit readily when others are boarding.
review from
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6.0
Due to terminal renovations, there was inadequate seating. Couldn’t understand the gate agents announcements with her mask on. Could use more legroom in seats
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10.0
Good food and snacks available. Could use more leg room Could use newer movies for entertainment
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2.0
NO BAGAGE AT THE ARRIVAL
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8.0
Boarding was two-step, checkin then wait then enter the aircraft. Aircraft was very old, seats worn and even ripped. No entertainment. Feed was very basic - a warm sandwich in a plastic wrap… crew was ok, a bit cold and stern but otherwise polite
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10.0
Food and crew were amazing. Seat confer as well. I wish the plane was newer, looked a bit dated plus the entertainment screens were malfunctioning pretty often
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2.0
Waited 45 minutes for the pale to get cleaned up. Almost missed my next flight. My bags didn’t make it to my final destination.
review from
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10.0
The check in operator
review from
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10.0
The flight was wonderful. The crew was polite and professional. The aircraft was clean and new.
review from
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2.0
The gate crew in Paris was HORRIBLE. I purchased a Premium Economy seat and was "involuntarily downgraded" to regular economy, splitting up my family. There was no apology and they were very rude. And then they subjected me to an additional security check. When I asked about a refund for the difference, they simply said, "check with the ticket agent in LA when you get there." But due to flight delays, we didn't get to the ticket counter until 11 p.m. and they couldn't help me. The flight crew was astonished this had happened, and they tried to be helpful. But the whole experience was pretty lousy.
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2.0
Plane delayed at 22PM
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6.0
Seating was run down.. needs lots of improvements..
review from
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10.0
The bathroom wasn’t super clean
review from
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6.0
beware of tight connections at CDG... big airport , bussing from the plane is time consuming...
review from
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10.0
Boarding was cumbersome
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10.0
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Air France FAQs
What is Air France's carry-on size allowance?
Where does Air France fly to?
What is Air France’s primary hub?
How does KAYAK find such low prices on Air France flights?
Flight status
Air France route map
Top airports served by Air France
- Paris Charles de Gaulle Airport (CDG)
- Paris Orly Airport (ORY)
- Nice Côte d'Azur Airport (NCE)
- Toulouse Blagnac Airport (TLS)
- Marseille Airport (MRS)
- Lyon-Saint Exupéry Airport (LYS)
- New York John F Kennedy Intl Airport (JFK)
- Geneva Geneve-Cointrin Airport (GVA)
- Bordeaux Airport (BOD)
- Fort-de-France Lamentin Airport (FDF)
- London Heathrow Airport (LHR)
- Nantes Atlantique Airport (NTE)
- Pointe-à-Pitre Le Raizet Airport (PTP)
- Florence Peretola Airport (FLR)
- Los Angeles Airport (LAX)
Air France contact information
- AF IATA code
- +60 37 724 81 81 Call
- airfrance.my Visit
Overview of Air France
Air France flies to more than 75 countries across the world. It has a hub in Paris, which serves as its primary departure location for international routes, with a secondary hub in Orly that focuses on domestic flights within France. It is the national flag carrier of France and proudly features red, white and blue stripes on the tail of its aircraft.
Air France Hop and Transavia France are subsidiaries that sit under the Air France brand, respectively targeted on regional services and low-cost alternatives. It was a founding member of the SkyTeam alliance in 2000 alongside Delta Air Lines, Aeromexico and Korean Air. Customers can benefit from connected flights and round-the-world tickets as a result of the SkyTeam alliance, which now also includes China Airlines, KLM and Middle East Airlines, among others.
A combination of both Airbus and Boeing aircraft are flown by Air France. It was the launch carrier for the Boeing 777-300ER model, one of the most commonly used in its fleet for long-distance transcontinental trips. Several of the fleet are painted in gray SkyTeam decorations.
Both Economy and Business Class seats are available. Practical accessories, such as USB plugs, are available to all passengers, while the Business section has a desk space that is perfect for getting some work done. The upgraded cabin also features cocooned seats that offer privacy and the ability to recline to a flat bed. Business Class seats on shorter distance flights, such as within Europe, do not fully recline but are more spacious and do receive luxurious dining, including a wide variety of pastries.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.