|Top route||Mexico City Benito Juarez to Cancún|
|Top airport||Mexico City Benito Juarez|
Terrible ground service. Denied boarding and no refund or reprogramming. Robbed by Aeromexico
Don’t respond to bad service or complaints. Steal money
I paid for my seat next 2 seats were opened and they moved 2 other guest into the premium seats without charging them.. I asked if these seats were premium and the said no seat 15 D E F so why do I pay when others didn’t pay for the premium seats
Areomexico siempre te trata como una maleta más
Very nice crew and free entertainment movies
Good choices were not great the salmon lox was not of great quality. The flight attendant assigned to my section literally disappeared, was not very helpful or generous, while his counterpart the female attendant picked up his slack. She was thoughtful and accommodating to the passengers with whom she interacted.
Our connecting flight in Mexico City was a horrible experience. There was not a gate assigned. We literally had to walk endlessly until we reached An airline representative and asked if we were even going in the right direction. After an endless walk we finally came to the ground level where a bus was waiting for us to take us to the remote area where we weee to board.
I like that the flights were on time. However the transfer in Mexico airport was rather confusing Due to the fact the Aircrafts were remote.. once we reached the departure gate, we were bused to the aircraft. The hard part was getting to the departure gate. There was just no signs we just kept walking and walking and walking with no Teleprompter in sight. The crew using the PA system on the plane when notifying passengers needs to speak clearly and slowly! Their feeble attempt to speak in English is mumbled & unclear.
EVERYTHING WAS VERY GOOD
Flight was delayed and staff at information counter was very rude. Overall I loved flying with Aeromexico!
The Aeromexico ground crew is not very helpful and not very informative at all. I know the México airport is very crowded but they should explain better to the their customers.
In Mexico City they need more workers to help you get to your gate.Lost my connection due to bad communication on screen changing departure gate in Mexico City .They admitted there was a change but said it was my responsibility of asking ,I could not get information there was not enough employees to ask. I end up going with a different airline early morning next day..or I would of been there till Tuesday night!
The plane never took off.
Check in and security were a disaster and resulted in a 1 hr delay
We are moving to Mexico from the U.S. and everyone was so helpful and wonderful! Thanks to all!
Check in was a nightmare. Waited in line fir two hours. Check in earlier did not made any difference. Had to stand in line and go though the the process.
I’m having trouble recovering a backpack that was left behind.
I lost a luggage on the plane and auromexico has not been helpful
Thifty, Budget .. and all rental car companies are unethical in Mexico. They make the booking through american companies like Kayak, Priceline, Orbitz.. Upon arrival to Mexico and other latin American destinations there is a standard plot "we do not to have what you have booked "customer have not returned the car" like BS ...and always sells to much more expensive product and services and taking advantage. The American CEOs for the rental companies need to crack down on this malpractices.
tv did not work. earphones broken. too much kids. crying
Pros: Good movies
Cons: I was told that I can make a change with no extra cost to me. Yea right what a rip off. I paid double for a the tickets.
Pros: Newer plane
Cons: Staff didn’t say much. Was warm on board. And quite late
Cons: Arrived late.
Cons: Was late. Misses connecting flight
Made payment for extra baggage online. When I got to check-in, they made me pay again. Lesson learned - Dont buy extra luggage allowence online, only pay at check-in.
Pros: The seat was comfortable.
Cons: There was utter chaos at pre-boarding. The snack was tiny. A flight attendant was rude. My seat assignment was changed without my consent.
Pros: Easy boarding-good selection of entertainment
Cons: Absolutely deplorable meal in business class- a pathetic sandwich and small bag of nuts- shows Aeromexico is still not committed to improving their image
To keep customers busy during their trips, Aeroméxico has an app that you can download onto your phone or tablet prior to take off in order to watch recently released movies and television shows. Travelers are also welcome to use messaging and texting apps on their phones to keep in touch with their loved ones without having to pay for the plane’s Wi-Fi.
With this airline, it is possible to travel all across the world, including to the continents of Europe, Asia, and South America. While France, Spain, and the Netherlands are great destinations for anyone hoping to have a vacation in Europe, Peru, El Salvador, and the Dominican Republic are convenient options for those going to South or Central America.
For those that are interested in having a particularly comfortable and luxurious trip, choose to fly in the Clase Premier class. In addition to giving you access to an airport lounge while waiting for your flight to start boarding, this class will provide you with a reclining seat that transforms into a flatbed, priority check-in and boarding, a free hot meal, the option of checking a bag for free, and unlimited beverages.
Aeroméxico codeshares with several different airlines, including Air France, Copa Airlines, and Korean Air. Additionally, the company has had a joint venture agreement with Delta Air Lines since 2011 that allows them to codeshare certain flights, as well as determine the prices for certain trips together and share the profits and costs for flights that go directly between the United States and Mexico.