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Aeromexico information
IATA code | AM |
---|---|
Routes | 104 |
Top route | Mexico City Benito Juarez to Monterrey Gen Mariano Escobedo |
Airports served | 45 |
Top airport | Mexico City Benito Juarez |
Aeromexico traveller reviews
Pros
Cons
Recent reviews
Traveller rating
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6.0
Pros: Seats are comfortable. Compared to other flights there is more leg room. Flight attendants where friendly.
Cons: The flight was late on arrival, so there was more time spent in the airport. Due to this, we were right behind another flight that landed before us. Customs will only allow one plane to disembark, so we waited to get off the plan for over 30 minutes. This was the only bad experience with the trip.
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6.3
Pros: The crew was attentive.
Cons: Check in process was super slow. It took an hour and a half. Check in process needs to be made more efficient. Also, plane took off an hour and 20 minutes later than originally planned. Therefore, we landed an hour later than expected.
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6.0
Cons: Flight was delayed 2hrs.
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2.0
Pros: Never using this airline again
Cons: Horrible organization
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7.3
Cons: Podrían mejorar su espacio para equipaje de mano, arriba y debajo de los asientos
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6.6
Pros: Due to covid I understand the strict attitude but sometimes they are rude.
Cons: Better attitudes
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7.6
Pros: Movies and shows. Blankets. Prompt staff on plane. Snack options.
Cons: Ticket counter was stubborn to release our boarding passes despite having already checked in online. Saying we were “too late”. The kiosk would not release our boarding passes either. Yet, we breezed right through security to the gate and we’re first to board the plane having had to actually wait awhile before boarding. The ticket counter person unnecessarily made us wait even longer when we were already running late due to having spent 11 hours in the hospital day prior from E. coli. The boarding process was also sloppy. Three different attendants asked to see our passports. Why did everyone need to verify us? We were asked very silly and seemingly unnecessary questions before boarding further slowing the process. We were asked before boarding if we had checked a bag, not sure what difference that made.
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8.0
Pros: The flight was delay about an hour, on board. The crew was great. No entertainment on board. Good complimentary bar.
Cons: Being on time
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10.0
Cons: Nothing it was great Aeromexico is the best
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10.0
Pros: Very communicative about things like bathrooms being closed for sanitation, turbulence etc.
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10.0
Pros: Yes
Cons: Yes
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10.0
Pros: The crew was good. The seats fine.
Cons: The sana distancia was not respected in the airline.
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7.6
Pros: The flight was on time and the crew was great
Cons: The organization to keep safety measures and social distance. The crew did not make sure that people were keeping their distance while boarding, and the flight was completely booked
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2.0
Cons: gate boarding schedule was horrible, and checking in your luggage was a nightmare, missed my flite, and the second day it almost happened again it is totally a mess at this airport unbelievable!!
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10.0
Pros: everyone professional and polite very nice.
Cons: I cant think of anything
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8.8
Pros: Crew was amazing and seats were very comfortable
Cons: Could be better not paying $180 for my bag!! I asked in Chicago for the price on my way back and they told me $ per bag! I trusted them and when I was at the airport they charged me 265 dollars for 3 small bags! They liked to me
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6.0
Cons: The boarding process after getting off the bus to get on the plane.
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9.0
Pros: Everything it was so fast and excellent
Cons: The food in the airplane
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10.0
Pros: This was my first time flying with this airline and it went above expectations!!
Cons: It was fantastic!
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8.0
Pros: Seat OK, but full row. Social distancing OK.
Cons: Passengers use face masks for the most part, but encouragement (not enforcement) by crew might be considered.
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9.2
Pros: gooe friendly service. Flights were on time. Embraer 1900 performed well.
Cons: More English tranlation
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8.0
Pros: La experiencia en general fue buena
Cons: El sistema de facturación. Me dijo la aerolínea que Kayak pago con moneda rusa, entonces no podrían entregar un comprobante fiscal (CFDI)
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2.0
Pros: Nothing. There were no Covid-19 measures in place and no social distancing. Unsafe. Crew without masks.
Cons: Is it that hard to follow Covid-19 measures? The flight was full and people sitting shoulder to shoulder.
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2.0
Pros: Nothing. There were no Covid-19 measures in place and no social distancing. Unsafe. Crew without masks.
Cons: FOLLOW COVID-19 TRAVEL GUIDELINES!!!
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10.0
Pros: Time and service were excellent.
Cons: Food. I don’t mía be to pay
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4.0
Cons: the crew verifying that the passengers will use mouth covers during the flight
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8.0
Pros: I was very comfortable.
Cons: Not the fault of Aeromexico but making the connection in Me4xico City was difficult. Airport employees kept sending me in different incorrect directions.
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10.0
Pros: Yes
Cons: Nothing everybody treated us with respect
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8.0
Pros: The crew was great
Cons: The disappointing issues were with the airport process.
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8.0
Pros: The crew was great
Cons: Check in on line was diffucult and did not include opportunity to precheck a check in bag. Acwaste of time fir everyine in line
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0.0
Pros: Aeromexico they need money and they charging fees for bags and I miss my flight and they don’t help me to reimburse any money. Never again in my life Aeromexico sucks
Cons: Better costumer service
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8.0
Pros: Boarding & disembarking
Cons: Covid protocol
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10.0
Pros: Exelent airline
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9.0
Pros: Crew as amazing Abaut seat to really comfortable but i understand that because i paid for tourist class
Cons: Food to poor Probably because off COVID-19
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10.0
Pros: Everything
Cons: No
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2.0
Pros: They did not allow us to either change it or get credit for the flight and lost the money, we could not fly this day
Cons: Allow a change or give credit
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10.0
Pros: Everything
Cons: Everything was perfect
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9.6
Pros: All in time
Cons: Size of sits
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8.0
Pros: Intertainment
Cons: Buying a ticket with connecting flight and having 2 diferent airlines combined can get wrong information to customers. I thought I had bought my ticket thru delta and turns out is was with aeromexico, delta has no weight limit on carry on luggage and aeromexico does, i received an email from delta airlines for me to check in so i look at their luggage policy on carry on and when i arrived at the airport i had to go to aeromexico counter to check in one luggage and turns out i also had to pay for my carry on luggage becouse it exceded aeromexico carry on weight policy which i didn’t fully agree but ended up paying anyways
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7.6
Cons: Connecting drop off luggage was closed so I had to take my luggage with for about a mile
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10.0
Pros: The flight was on time. Excellent in-flight device. I would definitely recommend Aero Mexico to any potential patrons.
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10.0
Pros: Comfortable seats; very pleasant flight crew and they even served snacks.
Cons: Nothing comes to mind right now.
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8.6
Pros: Crew. Amazing seat not confortable
Cons: Very nice crew clean plane
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4.3
Pros: The crew was really nice.
Cons: It's shocking and disappointing that the plane was completely full. Also, the boarding process was really complicated and confusing.
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4.6
Cons: They kept taking my carry-on luggage, and checking it in, even though it met the standards of being a carry-on luggage, including the weight, size, and the plane was not full. I felt discriminated against, and did not appreciate having to take risk and time to have to wait and pick up my carry-on at a baggage claim in both round trip flights.
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10.0
Cons: Excellent customer service
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8.0
Pros: It was clean and easy
Cons: Nothing really
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4.0
Cons: The flight crew did little to enforce biosecurity measures among passengers who were not wearing their masks properly
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2.0
Pros: Arrived & check in @ 6 am waited on the gate they put on my ticket we were told that the plane was delayed, ok fine no problem it happens all the time. the plane departed from another gate. We were to far way from the gate to hear They never page me over head They Only page by the gate with was impossible to hear due to the Airport over paging all other depar flights. Went the time was to long and No Calls I went and ask a personnel at that time I got a phone call from the Airport personnel also telling me that my suitcase was down in the band. To find out the I have lost the plane. I went and talk to management after a few minutes of conversation nothing happen I have lost my plane my money . I am very frustrated sad because it was not a plesiosaur trip My mother was sick and I needed to see her take her to the Doctor. Had to borrow money from a family member to continue my trip. On my way back I try to check And I was Unable to do so. I arrived to the Airport to find OUT that they cancel my way back too!!!!!! I had to borrow money Again!!!! And stay in the Airport for 8 hrs! This was my experience my lost money time family worried about me and my sister.I had No signal in my phone due to the poor Cituation of this country went I'm able to check my fly with you KAYAK notice the right gate number and time went the plane was living. The attitude of management from Aeromexico was so rude And disrespectful. I will never use them again.
Cons: For them to accommodate me and my sister in another fly And write the correct gate on my ticket And look for me if I'm not there, Page Over head my name on the Airport NOT just on the cubic area where is so difficult to hear due to all the noises and pages going on from all over Not mentioned that went they page the sound of the Voices is terrible!!!! I have fly with Interjet and Never had this problem They never live no one behind. Very unpleasant trip finding my mother sick and ended living her again and had to spent another 8 hrs to take a 11:55 pm flight home . Because they cancel my trip because they left me behind.
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10.0
Pros: Fast boarding and very nice crew. The airports in Mexico City and Merida are super sparkling clean!!!!!!
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10.0
Pros: To fligh with Aeromexico is always a wonderful experience. The crew super helpful and friendly. Seats very comfortable and entertainment excellent.
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6.8
Pros: The seats were comfortable; however, I have always had great luck with the Aeromexico crew.
Cons: The boarding process was not well executed; I know this also involves the airport. They called the various groups to board and then we stood in the ramp, closely packed, for about 20 minutes before they started loading the plane. Also, for the flight, most every seat was filled. Given the concerns regarding the Covid-19 pandemic, the close placement of passengers was concerning.
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10.0
Cons: Great service from Aeromexico. We flew from Tijuana to Guadalajara and carry on is free. Beverages are free. If you check in luggage, it's the least expensive from the 3. Great airline...
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10.0
Pros: The conform and easiness from flight to flight.
Cons: More food options.
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9.3
Pros: The boarding was made very comfortably. The staff was nice.
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8.6
Cons: Just 1 person doing the check inn
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10.0
Cons: All good, thanks
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9.3
Pros: Attentive
Cons: blankets
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8.3
Pros: Orderly Boarding and departure on time. Business cabin very comfortable
Cons: No food menus were given (understandable for sanitary reasons) but Flight attendants could not tell what was in the main courses, eep for saying one had pasta, one had chicken... besides the complete vagueness, it can be a problem for people with certain food allergies and intolerance. Also, I never received a breakfast (it was an 11 hour flight). I might have been asleep, not sure but then again once I was awake, no flight attendant came to ask if I wanted breakfast. In other words, while flight personnel was polite, they did not provide a very attentive service (and there were only 11 of us in the AM Premier business sections).
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7.6
Pros: Pues con la nueva pandemia esto se me hace muy regular
Cons: Be on time el vuelo fue retrasado 2 horas
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Flight status
Aeromexico route map
Top airports served by Aeromexico
- Mexico City Benito Juarez Airport (MEX)
- Guadalajara Miguel Hidal Airport (GDL)
- Monterrey Gen Mariano Escobedo Airport (MTY)
- Cancún Airport (CUN)
- Tijuana Rodriguez Airport (TIJ)
- Los Angeles Airport (LAX)
- Hermosillo Gen Pesqueira Garcia Airport (HMO)
- Mérida Rejon Airport (MID)
- New York John F Kennedy Intl Airport (JFK)
- Bogotá El Dorado Airport (BOG)
- Lima J Chavez Intl Airport (LIM)
- Villahermosa Capitan Carlos Perez Airport (VSA)
- Mexicali Airport (MXL)
- San Francisco Airport (SFO)
- Madrid Barajas Airport (MAD)
Aeromexico contact information
- AM IATA code
- +52 (55) 5133 4000 Call
- aeromexico.com Visit
Overview of Aeromexico
To keep customers busy during their trips, Aeroméxico has an app that you can download onto your phone or tablet prior to take off in order to watch recently released movies and television shows. Travelers are also welcome to use messaging and texting apps on their phones to keep in touch with their loved ones without having to pay for the plane’s Wi-Fi.
With this airline, it is possible to travel all across the world, including to the continents of Europe, Asia, and South America. While France, Spain, and the Netherlands are great destinations for anyone hoping to have a vacation in Europe, Peru, El Salvador, and the Dominican Republic are convenient options for those going to South or Central America.
For those that are interested in having a particularly comfortable and luxurious trip, choose to fly in the Clase Premier class. In addition to giving you access to an airport lounge while waiting for your flight to start boarding, this class will provide you with a reclining seat that transforms into a flatbed, priority check-in and boarding, a free hot meal, the option of checking a bag for free, and unlimited beverages.
Aeroméxico codeshares with several different airlines, including Air France, Copa Airlines, and Korean Air. Additionally, the company has had a joint venture agreement with Delta Air Lines since 2011 that allows them to codeshare certain flights, as well as determine the prices for certain trips together and share the profits and costs for flights that go directly between the United States and Mexico.