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BAD SERVICE ONBOARD

Pros: I was in Business Class It was confortable.

Cons: Food was mediocre. Didn't offer anything except for dinner upon boarding and breakfast before landing. It was a fourteen hour flight.

Aeromexico was fine. I would fly with them again.

Pros: I'm 6'3" and they put me in a row with more legroom without charge. Very friendly and courteous crew.

Cons: no food on this 4 hr flight but i did fly economy. This isnt only flight or airline where in flight internet doesnt work.

Overbooked, Bad carry-on policy

Pros: Staff was friendly, both at the airport and in the air. It was nice to have meals served, even on the very short flight.

Cons: We arrived at the airport to find that they had overbooked the plane and our family's 4 seats were in jeopardy. We had to wait until they had processed everyone else in line, even though we had gotten there first, because either they were in the "sky priority" line or because maybe they had pre-bought their seat assignments. After a tense 20 minutes of waiting, they closed the flight and let us have our seats. Then, at the gate, they confiscated two of our most important carry on bags and checked them because they said that children are not allowed a carry on item -- despite paying full freight for their seats! It was very nerve-wracking at our arrival destinations as these two items were not padlocked and were the very last to come on the conveyor belt.