Traveller reviews
Overall rating
6.8
Good
Based on 1,633 reviews
Boarding
6.9
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.3
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Aeromexico information
| IATA code | AM |
|---|---|
| Routes | 144 |
| Top route | Monterrey Gen Mariano Escobedo to Mexico City Benito Juarez |
| Airports served | 66 |
| Top airport | Mexico City Benito Juarez |
Aeromexico traveller reviews
Pros
"AeroMexico offered a great service!"
(in 113 reviews)
"Crew was friendly and professional"
(in 235 reviews)
"Crew pleasant & food good."
(in 99 reviews)
Cons
"Had a 2 hour delay"
(in 28 reviews)
"Horrible food for a business class"
(in 29 reviews)
"Customer service in GDL airport"
(in 43 reviews)
Recent reviews
Traveller rating
146
36
30
78
6
Find reviews that mention:
crew was great
connecting flight
flight attendants
flight was delayed
great flight
food was good
first class
great service
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8.0
Ok
Reviewed Sep 2023review from
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10.0
Aeromexico is good
Reviewed Jun 2023review from
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10.0
Very well
Reviewed Jun 2023review from
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10.0
Very good
Reviewed Jun 2023review from
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2.0
I like the plane , but i was 50 mts before my fly and they didn’t let me document my luggage, so they told my that I have to leave my luggage or buy an others tickets , because they didn’t want me to give me credit for the tickets I have so that is abuse from the company , and on the line it was 5 families with the same situation equal lime mine , I think they doing business with the tickets w people ,; Mexico has a bad working people, the rip money from turists, and is bad because give bad impression of the company that is aereomexico
Reviewed Jun 2023review from
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10.0
No everybody brings the proper equipment to enjoy the plane entertainment. Then I was not able to enjoy it.
Reviewed Jun 2023review from
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2.0
retrasos excesiviz
Reviewed Mar 2023review from
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6.0
We were sitting on the plane for half an hour before we arrived at the gate after landing. We had to wait half an hour to collect our luggage.
Reviewed Mar 2023review from
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5.9
Made payment for extra baggage online. When I got to check-in, they made me pay again. Lesson learned - Dont buy extra luggage allowence online, only pay at check-in.
Reviewed Jun 2021review from
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10.0
Pros: I like the service ,the food in thos fliggt back. Excelent
Cons: Better rules for people who put the seat back while we eating ,some crewmembee could say somethingReviewed May 2021review from
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4.0
Cons: Plane delayed on tarmac on arrival. Immigration line was chaos with no staff helping to provide order. Missed my connection and changed to another flight the next morning - aeromexico would not pay for hotel or taxi. Supervisors were rude and dismissive, didn’t care about effect on my plans.
Reviewed May 2021review from
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8.0
Cons: Nice flt, competent and diligent cabin crew. But at ck in they assessed a $20.25 carryon bag fee even though my reservation via Kayak said one carryon was included. (It was within their weight and size limits) Even with empty seats they assigned me the non reclining row that abuts the restrooms (noise, smells, etc.)
Reviewed May 2021review from
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2.0
Cons: boarding, we were told the flight was overbooked and we would have to wait for another flight
Reviewed May 2021review from
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6.0
Cons: Terminal remota
Reviewed May 2021review from
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2.0
Cons: left Houston more than 2 hours later, arrive in Mexico over 2 am
Reviewed May 2021review from
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8.0
Pros: Crew needs to smile more! :)
Cons: warm food!Reviewed May 2021review from
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2.0
Pros: Online prompts for a flight I couldn't cancel.
Cons: Online prompts for a flight I couldn't cancel.Reviewed Apr 2021review from
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10.0
Pros: Fee alcohol on flight! Crew was also very nice and welcoming.
Cons: Everything seemed fine.Reviewed Apr 2021review from
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4.0
Cons: El problema es que nunca pude cambiar mi vuelo y con ustedes fue imposible comunicarse para que me auxiliaran. Muy mal por ustedes no por la línea.
Reviewed Apr 2021review from
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2.0
Pros: Ticketing agent very unhelpful blamed Kayak for misinformation and cancellation of flight refused refund very rude ..told me to never book from private business
Cons: Never use aermexico again or kayakReviewed Apr 2021review from
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4.0
Cons: We had frequent changes on our date flight, we also for paid 3 bags and on Aeroméxico’s site it appeared that we only paid for one of them, and lastly on the flight from Colombia to Mexico, one of our bags was opened without our supervision and there were several things stolen from it, the agent that we talked to about the inconvenience, her response was that the authorities could open and revise our bags without our supervision.
Reviewed Apr 2021review from
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10.0
Pros: In business class- great food and staff
Cons: All goodReviewed Apr 2021review from
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2.0
Pros: HORRIBLE EXPERIENCE DO NOT FLY WITH AREOMEXICO
Reviewed Apr 2021review from
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2.0
Pros: No bueno
Cons: La comidaReviewed Apr 2021review from
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10.0
Pros: Boarding and deplaning was done three rows at a time. It worked great.
Reviewed Apr 2021review from
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2.0
Cons: I still haven’t gotten my refund when this flight was cancelled over 2 weeks ago! Terrible 3rd party service.
Reviewed Apr 2021review from
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8.0
Cons: The baggage fee was excessive probably because Kayak had a discounted rate. Next time I will just book with Aero Mexico, it´s the same cost anyway.
Reviewed Apr 2021review from
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10.0
Pros: Crew was very friendly!
Cons: all was excellent!Reviewed Mar 2021review from
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10.0
Pros: The crew was amazing, very respectful and very timely.
Cons: My experience with Aeromexico was excellent. The snack and drink sets them apart from the other competitors. No delays, and friendly staff.Reviewed Mar 2021review from
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8.0
Pros: The crew was amazing , the site is ok
Cons: I love Aeroméxico , thanks for de service and the food.Reviewed Mar 2021review from
Aeromexico FAQs
What is Aeromexico's carry-on size allowance?
On board Aeromexico flights, cabin baggage should not exceed 55x40x25cm. If your hand luggage is bigger, the Aeromexico assistance team will most likely ask you to pay extra for checked luggage.
Where does Aeromexico fly to?
Aeromexico offers direct flights to 65 cities in 20 different countries. Mexico City, Guadalajara, and Monterrey are the most popular cities covered by Aeromexico.
What is Aeromexico’s primary hub?
Aeromexico concentrates most of its flight operations in Mexico City.
How does KAYAK find such low prices on Aeromexico flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Aeromexico.
Flight status
Aeromexico route map
Top airports served by Aeromexico
- Mexico City Benito Juarez Airport (MEX)
- Guadalajara Miguel Hidal Airport (GDL)
- Cancun Airport (CUN)
- Monterrey Gen Mariano Escobedo Airport (MTY)
- Tijuana Rodriguez Airport (TIJ)
- Mérida Rejon Airport (MID)
- Los Angeles Airport (LAX)
- Ciudad Juárez Abraham Gonzalez Airport (CJS)
- Madrid Barajas Airport (MAD)
- Hermosillo Gen Pesqueira Garcia Airport (HMO)
- Villahermosa Capitan Carlos Perez Airport (VSA)
- Puerto Vallarta Ordaz Airport (PVR)
- Chicago O'Hare Intl Airport (ORD)
- San Francisco Airport (SFO)
- Chihuahua Fierro Villalobos Airport (CUU)
Aeromexico contact information
- AM IATA code
- +52 (55) 5133 4000 Call
- aeromexico.com Visit
Overview of Aeromexico
To keep customers busy during their trips, Aeroméxico has an app that you can download onto your phone or tablet prior to take off in order to watch recently released movies and television shows. Travelers are also welcome to use messaging and texting apps on their phones to keep in touch with their loved ones without having to pay for the plane’s Wi-Fi.
With this airline, it is possible to travel all across the world, including to the continents of Europe, Asia, and South America. While France, Spain, and the Netherlands are great destinations for anyone hoping to have a vacation in Europe, Peru, El Salvador, and the Dominican Republic are convenient options for those going to South or Central America.
For those that are interested in having a particularly comfortable and luxurious trip, choose to fly in the Clase Premier class. In addition to giving you access to an airport lounge while waiting for your flight to start boarding, this class will provide you with a reclining seat that transforms into a flatbed, priority check-in and boarding, a free hot meal, the option of checking a bag for free, and unlimited beverages.
Aeroméxico codeshares with several different airlines, including Air France, Copa Airlines, and Korean Air. Additionally, the company has had a joint venture agreement with Delta Air Lines since 2011 that allows them to codeshare certain flights, as well as determine the prices for certain trips together and share the profits and costs for flights that go directly between the United States and Mexico.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.