Book Payless hire cars in Alajuela

Reviews for Payless in Alajuela

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21

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2.0

We had cut our trip shorter by four days and the price quoted changed very little. When I questioned this I was told because I HAD to purchase additional insurance on the car we were driving. Also, our flight left before the dealer opened so I was told I had to leave the car at the airport, but not where at the airport. There are no signs or public parking lots around the airport so I drove around asking people where to leave it at 4:00 am in the morning, but no one knew. I finally took it to Payless and parked it in the front and took an Uber back to the airport. It was a real hassle.Reviewed 12 Apr 2024

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8.0

Very friendly people, good car. The drop-off location took some time to open (~20 mins), so that may affect some travel plansReviewed 3 Jan 2024

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2.0

terrible. they have you buy additional insurance for hundreds of dollars and enormous deposit amount.Reviewed 17 Jun 2023

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6.0

Pros:The staff was friendlier than most car rentals I have experienced at SJO. However, the car was pretty beaten up, though it ran okay. And, they told me the car had 3/8 of a tank of gas when it was closer to 1/4, but the contract said it had 3/4. I brought it back with 5/8 and they honored what they had said about 3/8, but it still cost me extra in gas, just to be sure.Cons:This car was pretty beaten up and probably shouldn't be rented. Also, be more careful about gas levels.Reviewed 8 Apr 2021

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4.0

Pros:Staff was very friendlyCons:It’s a scam. The price of the rental literally ended up costing 11x the reservation price due to the “mandatory insurance”. Everyone picking up a car felt they had been ripped off. This is probably the case with all Costa Rica car rental agencies but doesn’t make it right.Reviewed 15 Feb 2021

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2.0

Cons:Transparency about the actual price when we arrived to the counterReviewed 12 Feb 2021

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4.0

Pros:Nice staff at check-in and drop off.Cons:Charged me a full extra day for being 4 hours late (picked up car as almost noon - dropped up at 4). Told him, okay, I will just take the car and come back tomorrow - but the rate would be higher, even though they charged me $50 dollars for 'another day' for being 4 hours late. The car, USB nor AUX worked, guy just said 'sorry about that'. Also, I was shocked, when I waived the insurance, due my credit card covering, the deposit was $3,000. Never, have I had such a high deposit taken for a rental car. If I took their insurance, it would have only been $300. I went for the more 'economical' route, cheaper ends up being more expensive, always will be more expensive. First and last time I use Payless.... I will stick to Hertz/National/Enterprise, the big boys... Payless felt like the Sprint Airlines of Rental Cars.Reviewed 23 Dec 2020

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• What is the most popular car hire from Payless in Alajuela?

  Full-size (Hyundai H-1 or similar) is the most frequently booked car hire type from Payless in Alajuela.

• How many car hire locations does Payless have in Alajuela?

  Payless has 1 hire location in Alajuela. Take a look at our Payless hire location map to find the best car hire near you.

• Does Payless have a car hire location at the airport: Juan Santamaria Intl airport (SJO)?

  No (according to our data)

• Does Payless offer shuttle or airport pick-up services from Juan Santamaria Intl airport (SJO)?

  Yes