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One location in Ludovisi
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10.0 Wonderful
Dec 2022
8.0 Very Good
Oct 2021
One location in Ludovisi
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7.2 Good
Oct 2019
Pros:
Paulette was really helpful when we picked up. The drop off was not as easy in Milan, because it wasn’t clear where to go, so we went into the store to ask but there was only one person working and a lot of people waiting. I waited 30 minutes to talk to someone and was told that I just needed to drive up to the 5th floor of garage to return.2.0 Poor
Oct 2018
Pros:
They messed up the pickup and drop off and now we have no where to leave the car. Total failureCons:
They were not prepared when we picked up the car and despite arranging an after hours drop off before traveling and again in Rome when picking up the car we discovered there was no place to leave it in Sanremo. So, we had to cancel plans to travel to France yesterday and stay in Sanremo, now Hertz is closed and we still have nowhere to leave the car!5.6 Fair
Jul 2018
Cons:
Long line of people ahead of us to pick up the car, so it took over an hour to get it. The cruise control didn't work.2.4 Poor
Jul 2018
Cons:
I waited for an hour to get my car. I showed up at 8:40 and didn't leave with the car until 9:40. The office was so inefficient. It looked like they were doing everything manually. when you have online reservations, why aren't you managing this in advance? Then, when I got the car, it was a mess. It had scratches and dents all over it. Warning lights kept coming on for no wiper fluid and for low tire pressure. After waiting an hour already I was not about to wait longer to get a different one.10.0 Wonderful
Jun 2018
Pros:
The car was a new Fiat 500, with great Tom-Tom GPS. The lady who helped check us in was multi-lingual and very nice. Helped with the addition of the mobile hot-spot and she made sure I was comfortable with everything before we left.Cons:
Just my own lack of knowledge on operating the GPS at first but I eventually figured it out. Very simple and straight forward.6.8 Okay
May 2018
Pros:
Pick up counter staff helpful. Garage attendant adequate.Cons:
Car was not very comfortable. Windshield cracked while parked - eg. not due to anything happening while car was in motion.One location in Ludovisi
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4.0 Mediocre
May 2018
Pros:
Nothing comes to mindCons:
One guy there. He was absolutely struggling. Only three customers, and I was customer #2. It literally took over an hour to get checked out because the system was down.4.4 Mediocre
May 2017
Pros:
Rental was satisfactory in terms of carCons:
The Kayak rate was not honored. The returning team at airport agreed that I was not charged correctly but said the pickup location had to fix it. I've complained but heard no response.2.0 Poor
Jun 2022
One location in Ludovisi
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7.2 Good
Aug 2017
Pros:
Car dive nicely - no issues atballCons:
It look over 1.5 hours to get the car which mostly killed that day for us.3.6 Poor
May 2017
Pros:
All the customer service representatives were very friendly!Cons:
We spent nearly an hour with the agent trying to sell us insurance we kept saying we didn't want. Then I asked about switching to an automatic. When it was apparent that the automatic transmission car was going to cost about 400 euro more, we said no forget it, that we'd go with what we had reserved. But he kept making tweaks and changes to the deal to try to get us to go with the bigger car (seriously, after a translatlantic flight and NO sleep, who wants to spend an hour with someone trying to upsell you?). Finally I said, I just want the car I reserved. And he said, ok, we'll give you the bigger car for the same price. What??? I suspect the car I reserved wasn't even available so the whole thing had been a charade to get us to get the bigger vehicle. And only it wasn't exactly the same price I had reserved it at. We had a heck of a time with a 9-passenger vehicle trying to get through some of the narrow streets and ended up scratching a bumper. All in all, I would avoid Budget/Avis at all costs!3 locations in Ludovisi
2 locations in Ludovisi
One location in Ludovisi
One location in Ludovisi
One location in Ludovisi
One location in Ludovisi
One location in Ludovisi
One location in Ludovisi
One location in Ludovisi
Locations in Ludovisi (Rome)
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One location in Ludovisi
from RM 189/dayLocations in Ludovisi (Rome)
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Via Sicilia 36
+39 06 4274 2395
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