Friendly staff couldn't make up for extra costs added to overall bill
Pros: Prepaying for gas.
Cons: Cost for what was received. The peace of mind insurance charged is too much for one day use ($33.00)! No GPS in unit, had to pay an additional $6.99 per day. Extra cost for winter tires (you would expect that they would put these tires onto their vehicles as a rule in Canada to save their customers from being in accidents). I arrived in Saskatoon during a snowstorm freezing rain in February, what choice did I have!
Overall the bill was more than expected. Read fine print before renting or better yet call to get specifics as you don't need to be surprised at pick up counter when charges are explained.
8 May 2017
22 May 2017
Pros: Nice friendly staff
25 Jun 2017
Pros: they let me pickup a bit early and were super friendly.
car was clean and full of fuel.
4 Aug 2017
8 Aug 2017
Pros: The car itself was clean and the price is reasonable. Insurance of $33 per day is a bit high though.
Cons: The girl who assisted me during the pick up of the vehicle insured me that $200 authorization on my credit card (security deposit) will be released on the day of drop off. I was surprised because I know that usually it takes 3-5 business days that's why I specifically reasked her, however, she repeated the same thing.
It's been 2 days now and nothing is back. I've called the central credit card authorization department of Hertz where they were not able to help, saying that I need to wait for up to a week, when my bank said that Hertz can contact them on my behalf to release the hold.
After all, I've called the office itself in Saskatoon Airport and left a voice mail for the manager on duty asking to call me back, guess what? I didn't hear back.
Very poor service overall, my first and last time using Hertz. I also work at customer service industry where people often ask me for recommendations about which rental place to go with, so now I know which one not to use for sure.
21 Aug 2017
27 Sep 2017
Pros: Was very quick and easy to get the keys. Young lady give me all necessary information.
Pros: We upgrade our booking in order to have built in GPS as we were travelling to many different places. Whilst this incurred a higher cost, we were given a bit of a discount and it was worthwhile in the end.
Cons: It is a big expense to hire a car for a whole month and we spent a lot of time looking before we found a reasonable deal.
5 Jul 2016
Pros: Very attentive and personal staff!
8 Jan 2018
Cons: The price that we got quoted on the website was not honored by Avis. Which then cost us book price at the counter. Very upset
Pros: Budget didn't have the compact car we reserved available so they gave us an intermediate. Car was very nice and worked well for us. Their location in Sutherland was very convenient for us. Happy with this rental.
Cons: Well... I usually have something to complain about but I really don't here. Budget did their job well.
30 Dec 2016
fast and friendly
Pros: Fast checkout. Rate was exactly what was reserved.
Cons: Van wasn't available but the AWD option they have was better for Canadian driving anyways.
Cons: ACE is a third party car rental company that ultimately rents for discount. The discount car rental company WAS NOT on airport property. It was a distance away from the facility and required a shuttle. However the shuttle was not available Sunday which was the day of our departure. Discount was NOT willing to assist in ANY way.
Terrible, Terrible customer service!!! Illegal representation of their company location and duties.