Avis employees in Kazan, Russia solved huge proble
Pros: My rental car was taken from my hotel parking space by the impound truck and it was a huge complicated problem to visit the police station, visit the impound lot, and visit the bank to pay the government. As a foreigner I had no idea what to do and it was very complicated for the Avis employees too. They helped me with the whole thing. You really need to understand how much work they put into fixing the situation.