Pros: The Toyota was great, rear-view camera, good on gas, clean, etc. It had plenty of space for 5. And I would rent again.
Cons: The location of pick-up was not by the airport or State Ferry Terminal. Rather it is 10 miles away downtown Juneau.
The issue I had, after returning the vehicle one day early, was my credit card was charged the FULL amount, even though 25 days later the refunded amount did not appear on my statement. I had to call the Anchorage Avis number and they agreed to correct the OVERCHARGED amount and credit my card.
27 Apr 2016
Pros: Onsite pick up and drop off a plus
Cons: Your site booked me at the downtown location not the Airport
14 Jun 2016
Pros: The team went out of their way!!! I had made two mistakes on the reservation and Vites fixed them!!!
3 Jul 2016
Pros: The car was great and the staff at Avis was excellent.
Cons: It is Alaska so you will pay a lot for a rental car.
9 Jul 2016
Pros: New car
Full tank of gas
Cons: I had a long walk from the pier to the office.
Only one person there for drop off-never saw them inspect the car after I dropped it off.
20 Aug 2016
Pros: convenience of location in downtown Juneau
7 Jun 2017
Pros: Fast service. Nice vehicles. Highly recommend this place.
11 Jun 2017
Pros: PEOPLE AT AVIS ACTUALLY WERE VERY PLEASANT AND HELPFUL. THEY PICKED ME UP AT THE CRUISE SHOP.
Cons: My experience at the Juneau AK airport was excellent. The company's computer system created a lengthy hassle when I returned the car a little early and the clerk couldn't credit me easily because it was a prepay situation. The company needs to update its computer system.
31 Mar 2017
Easy, no nonsense
Pros: Incredibly easy pickup with no up-sell. I was in the car almost as fast as I could have stepped in a taxi.
Cons: There are no negatives on the Alamo side. However, for some reason Kayak lists this vendor as being reached by a shuttle. It's not--you get your key by baggage claim and go a few steps to your car in the adjacent parking lot.
15 Jul 2017
Pros: The pickup/dropoff was so easy, partly because I was the only customer at any of the counters. The agents were pleasant and helpful. The car (Ford Focus) was adequate for the class of car we chose.
Cons: The price seemed high compared to other rentals we've had over the years in other places. Could be because everything in Juneau is expensive. It was the least expensive of the options in Juneau, and was adequate for our needs. There's not a lot of distance to cover around there, so fitting 5 adults into a Ford Focus worked for us this time.