Cons: Promised 4 WD. Instead offered 2 WD.
Promised on demand airport transfer. Waited 20 minutes.
20 Oct 2015
Pros: I liked the convenient pickup and dropoff times.
Cons: Long drive between airport and pickup location.
27 Feb 2016
Pros: Got a brand new suburban which was perfect for our family
Cons: The office is 20 minutes away from the airport. I knew it was a shuttle but I didn't know it was that far away so not the most convenient
19 Jun 2016
No Drop off Fee With Alamo
Pros: We picked the car up in Jackson Hole, WY and dropped it off at Glacier NP in Montana, with no drop off fees! New car that rode very well!
25 Jun 2016
Pros: Brand new clean luxury rental
25 Jun 2016
Cons: Prefer airport drop-off instead of having to rely on a shuttle because then a few more things can go wrong and delay your trip to the airport.
1 Jul 2016
Great car at great price
Pros: Asked for small SUV and was given a Subaru with AWD. Perfect!
Cons: At drop off airport, no attendants or instructions in return lot. Had to guess what to do to complete return.
21 Jul 2016
Pros: The local service was amazing and the car was too.
Cons: We had a flight delay that got us into the Alamo line just under 24 hours late for pick up. We were stressed that our rental fee would go up. We were horrified to learn that had we been five minutes longer our charge would have doubled. I would reconsider that policy. Especially when travelling depends so much on weather, flights, etc.
24 Jul 2016
Close to main roads!
Pros: Shuttle arrived quickly for a short 5:30 a.m. Ride to airport!
Pros: Car (Toyota Rav4) was clean and performed reasonably. This is an offsite location, pickup/dropoff service was good.
Cons: Offsite lot could use some improvements...mostly gravel with lots of potholes and quite cramped, especially when customers are picking up vehicles at the same time as dropp-offs are occurring.
31 Jul 2016
Pros: Car conditional is excellent. Service is perfect.
7 Sep 2016
Expected a convertible...
Pros: Your photo shows a convertible , alas no convertibles so they gave me a 4 runner . You need to change your photo !!!!
Cons: That they charged me almost $100 to fill up 1/2 tank of gas!!!
16 Sep 2016
Good vehicle, inconvenient location
Pros: Needed a vehicle that would fit five adults and ended up with a Toyota mini-van. Good choice, plenty of room for everyone and very comfortable. Made a very good trip through Yellowstone National Park. Staff were very friendly and accommodating.
Cons: The price was ridiculously high! Had to get a larger vehicle than was shown on Kayak because that model wasn't available and that drive the price up tremendously. The options were extremely limited at this very small office. More than double the price quoted to me on Kayak. Just because Jackson Hole, WY is a popular destination is no reason to price-gouge customers.
The pick-up location is downtown in a very small area. The airport would have been much more convenient.
19 Oct 2016
Pros: I never had problems with Dollar before. I believe the problem is with the Jackson, WY. manager.
Cons: I had my brother drive over an hour to drop me off to get the rental car from Dollar and was told I did not have unlimited miles unless I had a plane ticket even though the reservation was made with unlimited miles. I felt that was deceptive and very unprofessional.
29 Oct 2016
Pros: Pricing was the biggest selling point, as well as the quick airport shuttle.
Cons: Car did not have windshield wiper fluid.
20 Nov 2016
NO DEBIT CARDS!
Cons: They don't accept Debit Cards. Both my cards are VISA/MASTERCARD and include $30,000.00 of rental car insurance but they still wouldn't accept them (and one was from my Boeing Credit Union!) Credit cards are a thing of the past, this is 2016.
20 Dec 2016
Cons: Not a car for winter
30 Jan 2017
Pros: Convenient of location, generally good quality cars, affordability- staff friendly
Cons: Not pleased with the policy that Local's aren't eligible for unlimited miles- seems counter productive to discriminate against locals when normally local businesses want and appreciate it.
1 Mar 2017
Pros: Nice service, friendly shuttle from airport to town
Cons: No problems--seemed like huge jump up in price from regular car (Toyota corolla, which was fine) to AWD or SUV, which we might have needed in bad weather.
Cons: I booked a car to pick up at Jackson WY and drop it off at Salt Lake City. That's 300 miles. They provide only 200 miles and charge 30 cents per extra mile. I found out this information when I was at the front desk. It's a scam. They should provide enough miles for the trip.
12 Jun 2016
Cons: Apparently a full-size car is a Subaru Impreza hatchback. Barely held the luggage for four of us. Off site location in Jackson, Wyoming is 20 minutes from airport.
5 Aug 2016
Good on Balance
Pros: The staff handled the rental expeditiously and competently.
Cons: The rental office/pick-up/drop off point was very far from the airport and required too much time. It would be much better to have the facility at the airport. The Nissan Sentra we were given is a bit small
to be called "standard".
14 Aug 2016
Pros: service from site manager who called a taxi for me to return to Spring Creek Ranch where I was staying.
25 Sep 2016
Pros: Easy pick up and drop off. Staff was very easy to work with.
29 Sep 2016
Nice car, but very dirty.
Pros: The rogue was comfortable and useful on dirt roads.
Cons: The car was very dirty on the inside. Large grease smears on the center console and driver door. Looked like someone was eating fried chicken. Crumbs on the drivers seat. Had to personally clean it before I could sit in the drivers seat.
Pros: The agent at Hertz was very nice and helpful. Terrific experience with Hertz!
26 Sep 2016
Pros: Ease of pickup/drop-off.
7 Jun 2017
Brand New Rental
Pros: Got a brand new vehicle with 5 miles for my rental. Pickup and drop off were easy.
18 Jun 2017
Wrong sized vehicle. Felt like bait and switch.
Pros: Check in and Check out were excellent. Nice, fast and easy. The Jeep Cherokee we got was brand new.
Cons: We ordered a Toyota 4 Runner (or similar) and got a Jeep Cherokee. A Jeep Cherokee is not even close to a 4 Runner. A 4 Runner has a third row plus it is longer with more storage space in total. This vacation was a lot of driving around the Teton's and Yellowstone, about 1000 miles total. We had 5 people, my wife and I along with our 3 teenage daughters (15,15 & 17). The kids were jammed in the 2nd row for long periods of driving and the luggage barley fit when we needed it too. The Hertz desk personnel offered a Chevrolet Traverse but at an additional $30/day. This actually is an equivalently sized vehicle and I don't believe we should have been charged more for it....thus the bait and switch.
Pros: No hassle and very Quick pick up and drop-off. Would do it again.
9 Jun 2017
Everything fine until return
Pros: Opens late, shuttle pick up and drop off to airport and back
Cons: After the drop off and while seated at airport, get a call about a tow hook on the car. She states it wasn't there before but i tell her i drove the car every day with no mechanical issues or anything that would require a tow. Since im at the airport im upset that i can't see what she's taking about and I was told that they would take it to the auto shop and decide if there was damage to the car?! Im telling her i drove it everyday with no issue. I live in PA and don't feel like having to stick around another day to settle this issue and i most certainly will not allow to be charged for something i didn't do. I'm upset because how am i supposed to check for marks and dings before i take the rental AND now i have to check under the car too?! Its ridiculous. This better not be their way of scamming people.