Pros: Aloha is alive and well at enterprise. They were so quick and helpful.
Cons: It was way more expensive than expected
12 Nov 2016
Pros: I was able to pick up the car an hour earlier than the set time free of charge. The whole process was very fast. When I dropped off the car, a staff personally gave me a ride to the airport.
29 Dec 2016
Good value, excellent service off airport in Hilo
Pros: Very friendly and efficient staff, very near airport but saved 40% off airport rates for an extended rental
1 Jan 2017
Good value off the airport
Pros: Almost new vehicle, great size SUV for party of five, good level of equipment and options
Good communication from the location (agent called us about no shuttle on Saturday)
Cons: No shuttle on Saturdays, closed on Sundays
Poor built-in GPS (GMC)
12 Apr 2017
Pros: fast convenient service and friendly staff
Cons: Having to find a ride from the airport. Walking would have been too far since the walk out of the airport to the street is quite far. The 3 blocks from the airport are not regular blocks,
24 Jun 2017
Pros: The seervice was gtreat. The car was a little small and I wouild bang my head getting in and out but that wasn't your fault. DRop off was easy.
28 Nov 2015
Pros: Staff were friendly and efficient. Didn't try to oversell us. Everything worked out as planned.
14 Nov 2016
A little confusing
Pros: Proximity to the gate. Very close.
Cons: There was only one sign that indicated we needed to park in a spot, remember the # and then report the gas mileage to the agent. Enterprise was hard to find. Would be great if there was some map at the entrance to the lot or things were better color-coded or lit. Also, even though we gave the agent the requested information from the parking lot instructions, she still had to go and check out the car for mileage. It's annoying and inefficient. What...you don't believe us?
7 Dec 2016
Pros: My transmission out in my car and I started looking on a way to get to my dentist on the other side of the island. I contacted Kayak and they hooked me up with Enterprise. Very cost effected and I was able to make my dentist appointment. Yeah!
9 Dec 2016
A good rental experience
Pros: I rent cars for work all the time, This car was relatively clean and ran well. For a rental it was well kept. It smelled normal and drove normal. Service reps were efficient and polite.
Cons: Somebody left a big sunscreen blob on the steering wheel and driver's seat that looked like it dried in the sun. Seems like something you would want to clean up before you hand the car out again.
Cons: We were told we had a four wheel drive (even verified it before coming) and then when We got here we were told that SUVs in Hawaii are not four-wheel-drive's.
12 Jul 2016
Great Service. Great Car
Pros: Spacious car, very comfortable and a joy to drive. Great fuel economy.
8 Nov 2016
Pros: New Jeep was good.
Cons: Drop off was confusing as to were to go. It was dark and might have been easier in daytime.
21 Nov 2016
Pros: Ease of pickup and drop-off
Cons: I had reserved a intermediate size car but was given a Hynadai Veloster.
23 Dec 2016
Pros: Fast. Check in and return
28 Dec 2016
Almost brand new
Pros: The car had about 350 miles on it when I picked it up, so it was great to have a new car for a week to try out.
27 Mar 2017
Pros: I didn't check the price when I paid for the car because I was tired and just wanted to get to my hotel. I get to the hotel and realized that the receipt charged me $11 more than what I was quoted for. I went back the next day and they fixed it.
Cons: I had to drive the next day to go to the pick up location to solve the issue instead of being able to call them and fix it over the phone.
8 May 2017
Pros: Pickup was great. Very helpful folks at Hilo.
Cons: Was going to charge me $400 extra to change my return from Hilo to Kona Hawaii. Unbelievable. I'd like to know why that would be the case.
17 May 2017
Pros: Very quick check in and check put
Cons: Car had funky smell and had to keep windows open and spray air freshener.
Pros: Easy, fast, best price. The same woman helped us pick up and drop off. Super friendly. Great way to start our vacation. Same on the way back. Warm, sincere, and very helpful.
14 Feb 2017
Great price, good rental, not completely clean
Pros: Rented a 4x4
Price was good
Hilo airport rental people were friendly
Cons: Car wasn't completely clean, I'm used to rental cars being spotless.
26 Feb 2017
Pros: Friendly staff
Cons: Hardtop extended Jeep. I wanted the short one with the soft top. It feels more like a convertible and it's much quicker to put the top down.
22 Mar 2017
Cons: I returned the vehicle before office was open. When I called to check on the return attendant could not tell me th e status. She said I would be notified within 48 hours. One week later and I still haven't been notified.
25 May 2017
Pros: Ashley at the hilo airport was awesome!
9 Aug 2017
Great customer service!
Pros: Great customer service, great people, great price
Cons: I didn't like that it would have cost me $1600 more to change the drop off location to Kona. That seemed a bit excessive and inconvenient, but guess I understand they want to keep their Jeeps on their side.
Pros: The person who helped us was really nice, gave us directions for where we were heading and some passes to get into a botanical garden that was on our way.
Cons: Definitely did not match the quoted price on kayak... Lots of add ons once you get to the counter to pick up your car.
27 Sep 2017
Pros: The car was roomy.
Cons: The car was infested with ants the whole time. I did not call because i didn't want to deal with someone hundreds of miles away. Also, I was too far from the airport to return the car and did not want to waste my valuable vacation time.
Cons: Only accept Credit cards in spite of the reservation was made with a debit card!
27 Oct 2016
Pros: Free upgrade, very friendly and helpful staff.
12 Nov 2016
Hilo Payless "High Five!"
Pros: Easiest rental experience ever...so easy that I am horrified at all my previous airport rental experiences that are thought were "okay."
Friendly service, fast paperwork, upgrade (very exciting) and we were off on our Hawaiian adventure in just a few minutes.
Payless is curbside at the airport in Hilo, and after you walk right up to the attendant, we walked across the access road and there was our car waiting in the second row. Couldn't have been easier. I didn't get any "up sell" on insurance or coverage after firmly saying I wasn't interested.
Easy drop off as well. In and out of the Payless booth in less than 5 minutes. Again, pleasant attendants and I will definitely use this company again!
27 Jul 2017
Pros: Quick and easy
24 Oct 2017
Pros: Nice people
Cons: I booked an Audi convertible but was left with a Mustang. sobI switched to a hard top sedan because Mustangs are so uncomfortable.
Pros: The car was nice and fairly new but I also paid a pretty penny for it. The rental agent was giving me his best high pressure sales pitch and basically hounded me until I upgraded.
Cons: The car came complete with 3 baby cockroaches living inside it!! I ended up killing 2 of them but never saw the 3rd one again. I’m just glad one didn’t run across my hand while I was driving down the highway!
6 Jan 2018
Pros: Very accessible for 4 people and gave us tons of room to pack out for each daily adventures on the big island.
Cons: There was a terrible odor that we believe might have been soy sauce. It was really bad after the vehicle sat locked up in the heat. It wasn't as strong by day 4.
Cons: Agent asked me to read and write down the mileage. This appears to be their standard expectation which I am not accustomed to. To make matters worse, I had a hard time figuring out how to find that info on this car. For a rental that comes with unlimited mileage, this seems totally unnecessary.