Grand Rapids car rentals

Cons: What's to dislike?

Cons: My flight into Grand Rapids (MI) airport was delayed. The Alamo rental desk was abandoned. Thankfully, both Avis and Enterprise stayed to accommodate us late arrivals. The Alamo folks knew we were coming - albeit late - and chose to go home. Won't rent from Alamo again,

Cons: I did not like there was Mapping Program. When I plugged in my into the USB port, for charging or using my GPS on the phone, I had a HUGE problem using anything on the main display. It said USB Error, and the screen kept flashing from one to the other. Once I unplugged it, the radio and other functions would work. I think either it is a design flaw, or something wrong with the wiring. It was not very easy to use. I probably will make sure I never get that vehicle again, or at the very least, try out the USB Port, before I leave the Rental Agency.

Cons: The car had a residual smell of a smoker and the windows had a film over them due to the rainex not being buffed out.

Cons: I signed up for a car rental. The 2 options were a F 150 or a mini van. No Good. $11 dollars a day to get a premium car, a cadillac.

Cons: I did not like that I had ordered and economy car online and was given a truck, not a car, that was in no way in the economy class, and drank gas. I am not used to driving a truck, and it was somewhat dangerous for me being in a city I am not used to driving in.

Cons: Alamo does not rent in Lansing. Had to switch car rentals.

Cons: We rent a lot of cars. Never from Alamo previously. We are accustomed to our rentals being clean. This was not the case in this vehicle. We had clients that had to ride on seats that had what appeared to be dog hair (short white hairs) I tried my best to pick off what I could. When you open the doors there was a layer of dirt in all the door wells. Also dust on the console. We have never experienced that with any other car rental company.

Cons: They tried to double charge me at pick up even when I told them I had pre paid. The car was in pretty rough shape and had strongly smelled of smoke.

Cons: The ALAMO sign was too hard to read. It was small and shared with NATIONAL. I actually missed the location the first time around since I couldn't see a large sign, like at the other rentals.

Cons: my experiance with the grand rapids office was satisfactory they had a pleasant helpfull counter personal. clean office and fast service.

Cons: The rental place was close, had to go to GRR which was still open and had to bay $50 more.

Cons: This was the worst car rental experience I have ever had. It started Sunday morning when I was picking up my car. I was greeted at the desk by a gentleman "in training". He was wearing a dirty pair of jeans, an old Detroit Lions Tee Shirt, and a baseball cap. Very unprofessional. After fumbling with my information for a while, a lady finally came around to help out. After some more training and a lot of waiting (35 minutes!), I was shown my car. After I checked out the vehicle I went back in to finalize the rental. I was informed at that time that I was not able to park my personal car on site. What?! I'm renting a car from you, but yet I have to find somewhere else to park? This was a huge inconvenience to my and my family. The lady said I could go park at McDonalds down the road because "the manager there is cool with it". I have two problems with this: 1) There is no proof that McDonalds or any other private property where I choose to park would not tow my vehicle if left unattended for 4 straight days and 2) There is absolutely no notice that this is the case when booking the vehicle. So not only do I have to have my wife drop everything to come get my car, but she also has to inconvenience a friend to come down and get my car so it does not get towed. THEN, they have to drive my car back to McDonalds before I get home so its ready for me. Not very easy to do when she works full time and we have two young children. To top it all off, it was pouring rain, so I had quite a ways to walk after moving my car from the Budget lot to the McDonalds lot. The car was clean, and ran well, but that is about the only highlight of my experience. Your customer service continued to disappoint me when I came to return my vehicle. I filled up the gas tank to the top less than a half mile away. When asked if it was full, I said yes. The same lady asked if I was sure because they will charge me $9.89 if they take it there and ANY gas fits in. I explained to her that I filled it to the top, but it might be possible to fit a tenth of a gallon in there or so. She said it was up to me, but I will most likely get charged. So I am basically forced to go put more gas in (which ended up being 0.24 gallons) and bring it back. I made sure it was overflowing from the nozzle so I did not get charged any further. Hopefully you can tell that I am less than impressed with my experience this week. I want to let you know that this type of customer service (and overall policy of not being able to park on site) is ridiculous. My wife and I have rented from Budget/Avis quite a few times in the past, but will now be reconsidering our options. Even if you happen to be the most inexpensive, we will most likely choose another company so that when we travel for work or vacation we feel valued and appreciated. Please feel free to contact me should you have any questions or concerns about my experience.

Cons: Nothing I received or viewed said anything about a mileage charge being added to the price quoted yet I was charged an additional $40 when I returned the car. Budget says this is a Kayak issue. VERY DISAPPOINTED!

Cons: Nothing

Cons: This was the WORST customer service experience I have ever had--that is not hyperbole. I arrived early to pick up my rental vehicle and no one was at the counter. I said, "Hello, good morning!" so that anyone in the rear would be able to hear me. Tina came up from the back and asked if she could help me. I said that I was there to pick up my rental. She looked over both the Avis and Budget paperwork and told me she didn't have a car for me. I said that I had booked online and that I had a confirmation number. She said it didn't matter and she didn't have any cars available for me. I asked her how this could happen, and if she didn't in fact have a car for me, that she needed to assist me in locating one because I was CONFIRMED to have a vehicle. She said she wouldn't help me find a car. I protested and she said she would reach out to the airport to see if they had a car available and that she would get back to me later in the day if one came available. I said that was unacceptable and that she should make the phone call immediately--as I had been driven two hours south from Traverse City and was stranded without a vehicle. She made a phone call, left a message and said she'd have to see what they had to say. She made or took another call and at the conclusion of that call she said she would rent me a car--but it would have to be dirty because she didn't have time to clean it. Just wanting to get out of there and without any alternative I accepted. I completed the paperwork and went to the car which was VERY dirty. There was dog food all over the rear area, hair everywhere, fast food wrappers throughout and the vehicle REEKED of marijuana. Having no other option--I accepted the car. Shortly after getting underway I noticed also that the check tire pressure light was on. We pulled into a gas station and discovered that the pressure in the rear driver tire of our newly-rented vehicle was at 17PSI--it was supposed to be at 44PSI. What a SAFETY HAZARD! I do not understand how an owner/operator could send a vehicle out without being cleaned or safety checked. Based on the service I received I would never recommend Budget--especially this location to anyone.

Cons: Higher quality vehicle. the Mitsubishi Outlander had a rough ride, mediocre gas efficiency and after some reading found it to be sub par in safety. It would be better if you acquired more highly rated vehicles.

Cons: It would have been nice, as a first time customer, to be offered the rewards program and to be given better instructions to find the assigned vehicle.

Cons: The headlights did not automatically come on at night and I never thought about that since most cars do that, I should have checked that out before taking off during the day, was in downtown Chicago at the time...yikes!

Cons: Confusing to go over to Avis desk and car pick up area when your are focus on finding Budget

Cons: Given a car that had been driven up from Florida without service. Total monopoly at GRR, two companies split ownership of six agencies. No good luck at this airport. Reserved a full size, but got the basic model Nissan Altima. It had to pair bluetooth with a third party app on the phone, big no-no, didn't have heated seats, and the driving quality was terrible. Car was sluggish to respond to steering, and accelerating felt clear the car had been burned-in it's use down in Florida and up to Michigan where I rented it. Again tho, duopoly controls the rental cars so you can't complain. Avoid this small down airport if you can. Disgraceful.

Cons: Cost of car rentals in general and debiting my account for full rate on pick up.close to 80 bucks a day?

Cons: While they couldn't know this, I find Chrysler product to be horrible cars. Every year the various worst 10 car lists that come out have at least 4 of them on their lists. If they;s stop carrying them r at least assign them only to people who request one that would be great.

Cons: The back seat was dirty. It even came off on my pants. Not sure if it was grease or what.

Cons: Absolutely nothing

Cons: Not enough pickup/power for passing on two lane highways. Had to get used to the low energy idle. It sounded like the car stopped running!

Cons: More than quoted price by way of a bunch of un-published’service charges’ The pressure selling of the pre-filled gas tank is an underhanded sales tactic that nets the company a lot of free money and leaves the customer feeling screwed.

Cons: I booked through Kayak - rerouted to carrentals.com. I checked the date of rental multiple times before paying for the car, because I was traveling to my father's funeral and it was important to get the date correct. Despite checking multiple times, when I got rerouted, the date changed electronically without me changing it. At the point of booking, there was no chance of resolution. Kayak won't resolve because it was rerouted through carrentals.com. Carrentals.com won't resolve because I had a Hertz confirmation, they just told me to go through Hertz. Hertz would not resolve because we prepaid through carrentals.com. So I have had to contest the charge on my credit card because there is no path to resolution. VERY DISAPPOINTING.

Cons: Asked for a GM product, was forced to take a Ford that was much less than the GM product reserved and paid for. There were several GM products in the lot but the counter help and manager were more interested in their small talk and food rather than serving the client. You know the person that pays the bills so they can have a job. I will not likely use Hertz again because it hurts. Hurts the wallet, the quality of vehicles available, gas milage, slooooooow pick up process, and the "client does all the work" return process. For a moment I thought they were going to ask that we vacuum, wash, change the oil, and clean the windows as well.

Cons: Why do you even OFFER vehicles in this day and age that do not have CRUISE CONTROL???

Cons: The Price: I originally paid for the rental online and was unaware that I had not paid for the insurance, and was charged more than I expected.

Cons: I arrived later than my pickup time because of flight delays and they didn't have a car for me. So rather than upgrading me they had me wait. I was already late to the funeral I was going to because of my flight delays. They said it was my fault because I didn't arrive at the pickup time I had stated in my reserrvation.

Cons: Booster seat rental way over priced

Cons: A little hard to figure out how to work the touch screen for regulating heat, etc.

Cons: Car was not very clean, windows streaked and back exterior filthy. The car was clean inside at least.

Cons: I ordered a small SUV which wasn't available. National agent gave me a large NEW SUV and LYING said will all the updates it was great on gas mileage. After an hour was already down 1/4 tank. Played with the buttons and found instead of 30mpg the other would have gotten, I was getting 17mpg. I had 700 miles to drive. Called National and was told to go to nearest airport to exchange. Filled up gas outside of airport (1/2 hour out of way) and called to ask where to park to transfer items to new car. National desk rep said they would not exchange. Would end rental and rent me a new car. I would have to pay for BOTH! After a full on rant by me, the rep finally agreed to give me a tank of gas. Never National again!!

Cons: Cost but who does?

Cons: Limited pick up and drop off staffing. Counter opened late while we waited. Also felt the add on charges brought the price up quite a bit.

Cons: The car stunk of cigarettes, windshield wipers were horrible in the rain and the shuttle staff upon dropoff were rude. The streaking impaired visibility to the point of me pulling over to wait out the storm. Not everyone is from the surrounding area, patient shuttle staff would help.

Cons: Pick up took 45 minutes because understaffed at the counter

Cons: Reserved the car from Dollar through Kayak. Nowhere did it say that Dollar did NOT have a counter at the terminal. Took me an hour to learn that the Hertz counter was handling the Dollar rentals. When I suggested to the Hertz people that a simple hand-written sign would have saved my whole family an hour, they seemed confused and began to make excuses. I also observed several other customers get frustrated with their poor service and excuses at the Grand Rapids Hertz counter.

Cons: nothing!

Cons: There was no sign at the Hertz counter indicating it was also serving Dollar. I called the Dollar Rental help number and they gave me the wrong location. After consulting with the airport help desk, I found out that Dollar was operating out of the Hertz counter, however, there was absolutely no signage indicating this. No mention of it on Kayak, either. When I mentioned it to the desk attendant, she said she thought there was a sign somewhere. Had to stand in line for close to 30 minutes before being served. Car was substandard; windshield was dirty and the wipers didn't work well. Steering seemed loose.

Cons: It snowed in Michigan and there was no Snowbrush in the car nor were there any car mats in the car. This is extremely frustrating to try to clean the car off with my bare hands

Cons: I reserved a standard SUV which was described as a Jeep Grand Cherokee. I just need up with a Chevy Equinox. I understand one cannot get a specific vehicle but a Equinox is not the same size or even comparable to a Grand Cherokee. It’s more comparable to a Jeep Cherokee or Compass or Ford Escape. The agent was not helpful whatsoever, saying I should have reserved a suburban. No, don’t give out small suvs and call them “standard”!

Cons: Staff was very slow for a previous reservation

Cons: I needed to extend and there was confusion. I called the 1 800 phone number and was told that I had to return to the place that I rented the car from. When I got there, the clerk told me that I could have just called the 1- 800 phone number and was shocked to find out what they told me.

Cons: I had a good experience.

Cons: How is it that the lady at the counter said I had no reservation, but when I threatened to leave she all of a sudden found it?

Cons: The cost could have been a little lower, but the customer service helped make up for it.

Cons: No N E W S directions on car

Cons: Not that dirty but still hadn't been cleaned with dirt from last person's luggage in back. Also last customer only filled the gas until it appeared full but wasn't really full.

Cons: Price was high. Turning in car at Dubuque, Iowa airport was difficult. Drop off lot was recently relocated and not enough information given on where the new location was. No signs in parking lot. No one answered any phone calls. Good thing the airport is small - we just went inside and asked Avis clerk. She was a nice person - said lots of people are having trouble finding the new return location. Is it too complicated to put a sign in the parking lot??

Cons: No complaints

Cons: I was told that I had to purchase the fuel coverage, which was news to me. I've always declined the fuel, bc I fill it up myself all the time. After telling the Agent in Grand Rapids many times I didn't want it, he said I had no choice and when I filled it up to bring my receipt up in returning the CAR, which didn't make sense. When I returned the car in Battle Creek, I told the Agent and she was dumbfounded and said they should have done that in the first place. This was a terrible experience.

Cons: They had no cars ready when we arrived .Even though we reserved a car for an earlier pick-up time.There were 8 other customers with the same problem waiting ahead of us.