Cons: They called and cancelled my rental, making me stranded
26 Sep 2016
Hertz is great
Pros: Staff and car
20 Oct 2016
Car should have been taken out of service long ago
Pros: Service at the airport counter was professional and friendly.
Cons: Car had a loud rattle noise from the front suspension over every bump. Brakes would suddenly grab -- very non-linear. Cabin airflow was dismal -- even with the ventilation fan on max.
15 Nov 2016
Pros: The staff were very helpful in securing a vehicle for me to rent, after I accidentally booked from another location besides the airport.
16 Jun 2016
Pros: Pick up and drop off was easy. Car worked great for us.
1 Mar 2016
Pros: Loved it all!
Cons: Nothing :)
30 Sep 2016
Pros: The helpfulness of the rental agent
8 Oct 2016
Pros: Cheap rental, clean, fast check out.
Cons: Ricky, the guy who checked me out was very rude. At 3530 Hartsel Drive 80918. Very condescending, tried to hurry and get me checked out as quick as possible, didn't seem to want to answer questions. Didn't do my car check or explain everything in detail.
Pros: The lady who checked the car and was very polite.
Cons: Excrutiatingly overpriced!
19 Jul 2016
Pros: easy pick and drop off
Cons: car could have been a little cleaner
10 Aug 2016
Pros: It was quick to pick up and easy to drop off.
12 Oct 2016
Cons: See previous comments.
4 Nov 2016
Pros: The car was amazing in great condition and clean. Picking the car up was simple and quick, the woman who assisted was delightful. Will use Budget again!
16 Nov 2016
Great desk female employee.
Pros: Her helpfulness.
26 Oct 2016
Pros: It was a beautiful vehicle that handle so well. We were running late and asked if we could turn it in at midnight and they said there would be no problem.
Cons: I lost my phone in the car and called. I spoke to a woman the next morning. She said she would look in to it and call me by the afternoon? Why couldn't she just look in lost and found/have someone check the car right away?
She never called me back.
I called again and left a message about the phone and never got a call back.
I kept calling my phone and the person-Ken-that was now renting it heard it ring and called me back. Ken and I arranged for me to come to the hotel where he was staying. He left it at the desk .
17 Feb 2016
Pros: Great customer service and able to get a car last minute.
Pros: The agent introduced himself with a handshake and positive attitude.
Offer us bottled water and went the extra mile. For weary travelers-it was welcoming.
Our car was in excellent condition and ready when we arrived.
17 Sep 2016
Van was awesome
Pros: The mini van I got was awesome.
19 Sep 2016
Pros: Super smooth no problems friendly staff
Cons: Underage fees suck. But they aren't that much different with other rental companies it's just the way it is.
15 Oct 2016
Pros: Right rear tire alarmed for low PSI every 4 days. Other then that all was well, great gas millage.
7 Nov 2016
Colorado springs staff were very nice.
Pros: Colorado springs customer service was amazing. They were super nice, and helpful.
Cons: Turned car in a day and a half eurly, and was not happy with the bill
28 Mar 2016
Reservations within 24 hours will not be honored
Cons: I arrived at the airport with my reservation. There was a sign on the desk stating that any reservation made within the last 24 hours would not be honored secondary to a shortage of cars. I finally managed to talk my way into a car two sizes smaller than the one reserved and insufficiently large for the trip at hand. Their initial plan was not to give me a car at all, reservation notwithstanding. When I walked by having returned my car 5 days later, the same sign was in place indicating they once again planned not to honor reservations. This therefore seems to be a habit of theirs. I would not trust any reservation made with them in the future.
9 Jul 2016
Cons: The ride was in this car was hard, this might have been caused by over inflated tires which had a 41/42 PSI per the TMS. However, this might have contributed to a very good gas mileage.
10 Jul 2016
It was a car
Pros: It went from point a to b
Cons: The car sounded like it was going to fall apart. Thrifty shifted me from to Dollar at the last minute. I wanted to add a driver at DIA and could not even though I had their license.
Cons: Car windows were dusty from recent rain then dirt being blown on them
20 Jul 2016
Renting from here made my weekend trip an actual v
Pros: Amazing customer service!! The employees are knowledgeable, friendly and attentive. I was impressed with the high level of professionalism and genuine hospitality from the staff. I never write reviews, but I promised myself that I would make the time to give a shining recommendation for THE 8th Street Crew! I will be back to this location.Thank YOU so much!
Cons: Honestly, nothing.
29 Jul 2016
Pros: Great location in Colorado Springs, excellent service and vehicle. No problems or complications. Price was exactly as quoted. Matthew Merchant runs an efficient agency. Thanks!
27 Sep 2016
Pros: Cars readily available
Cons: Customer service was awful when trying to pick up the car. Smarmy and rude employees.