Cons: The return process was a bit slow. When you reach the counter the service was good, but to reach the counter when there is a crowd and the process itself took some time and could be very stressful especially when you have a flight to catch.
I reached 2 & some hours before my flight but had to board as I finished, luckily I had only carry-on.
3 Sep 2016
Simply a pain
Cons: Slow service at both pick up. Car old and dirty. Car wouldn't start the first morning in town. Luckily Budget had an office in our hotel which was able to switch it out fairly quickly. Second car was significantly better. Drop-off took forever. Cost ended up being $60 more than cost booked through Kayak.
17 Sep 2016
Pros: Drop off teller was very friendly and understanding.
Cons: Upon arriving at the budget counter the wrong charge was stated. After that was rectified the fees stated on your website of 180 was then increased to 280 US with a further $100 US being held on a cc. None of these were indicated on your website and was a major inconvenience with regards to the budget I allocated.
19 Oct 2016
Pros: Car was very clean and worked well. Fast checkout and checkin.
Cons: Car made a lot of noise on sharp turns.
1 Nov 2016
Pros: Pleasant and competent staff.
Cons: Interior of the windows were dirty. Especially the windshield was dirty and caused significant glare under direct sun. I stopped soon after leaving the airport and cleaned it myself.
11 Feb 2017
Pick up and drop off
Pros: Pick up was fine.
Cons: We had a 8:00 AM flight, with boarding at 7:20. Budget was supposed to open at 6:30, already late for us, but only the cleaning personnel were there. Finally, at 6:45 one woman appeared who had to close out the accounts of several parties, all of us getting early flights. The car lot was far from the desk and so inspection of vehicles was slow... especially with only one person doing everything. I made my slight, but had to leave without my receipt. I asked it to be emailed to me, but so far, nothing.
6 Dec 2016
Cons: Quick pick up and drop off. Counter lady was friendly; good customer service
23 Nov 2016
Complete unclear billing
Pros: Not much...I'm furious about being misleaded about the real price of the rental....
Cons: When signing on Internet the agreement an insurance was offered. I paid that and thought that's it. But picking up the car the people told me I had to buy there insurance. The one I bought was not for on Curaçao. Ok...later I found out that the insurance on Internet was an extra, a kind of all risk insurance. I paid 72 USD fir that. Double insurance, waist of money. Second was that nowhere you get the real billing info. On the and I had to pay extra local tax. So car rent was finally 292 USD for one week a Kuala Picanto, cheapest one. Without the price for the first insurance I bought via Kayak website. Inclusive it is 367,- USD.... It's not fair to keep insurance and tax info away for the customer. I call that mislead....
Cons: Had to work hard to change the vehicle for a working AC model
5 Feb 2017
Cons: We did not pick up the car at any time. Before we left the U.S., I could not get any info from Kayak as to where the pick up would be. I called Avis & they told me a shuttle van would take me to the parking lot after checking in @ the Avis counter. The Avis counter @ the Curacao airport had no record of the rental & told me my rental location was @ least 20 minutes away by taxi. I had no way to contact Kayak & rented a car from Budget. This does not mean I will not rent from Kayak in the future, but due to wrong information I feel due a full refund if my account has been charged.