West Palm Beach Car Hire

Cons: I searched for Palm Beach international airport. My booking said so. But the location was wrong. I had to wait 20 min in line at the counter just to be told the location on my booking had just closed and I had no car. I had to hold a n phone for another 20 mins to Hertz to make a new booking at a much higher price. So I paid for 2 bookings. I won't use Kayak again.

Cons: Didn't realize the pickup location was not the airport location. Paid $20 for a cab

Cons: Reservation was made for wrong Palm Beach location. Unable to add Hertz Gold number to identify the issue.

Cons: When I made the reservation, I selected a different location for drop off. I picked PBI for the airport location but the reservation system picked a location near the airport when I complaint about the pick, the agency was able to change it but at a higher price. So inconvenient.

Cons: Made my reservation online, first time using Hertz in West Palm. Took the shuttle to the Hertz car center, but they told me that I did not have a reservation. They looked at my paperwork and told me that my car was reserved at the "other" West Palm location, about 5 miles away. I asked "How do I get there?". They said I needed to take a taxi. $20 later, I found the small Hertz location on Dixie Ave. The Nissan Sentra they gave me had a bad squeal during acceleration. I had to take it back the next day and get a different car. This time I got a Hyundai that ran OK but was dirty inside. They would not let me drop the car off at the airport location, so I had to ask a friend who lived down there to give me a ride to the airport at 5AM. LESSON - Do not use the Dixie Hwy Hertz if you are flying in and out of PBI.

Cons: Usingn= a gps and the address given at the counter, I could not return the vehical, and ended up waiting foi a shuttle to wee wheren to go,

Cons: Windows were dirty and message on dashboard said car was overdue for service.

Cons: I was told I had to provide a receipt for gas from a gas station near the airport. I'd never been told that before.

Cons: Overwhelming smell of smoke in the car as well as obnoxious counter employee

Cons: they messed up my reservation. customer service was poor, not helpfull

Cons: Filled up gas 5 miles from airport but needle gauge didn't move. They charged $23 for gas and I only put 77 miles on the car even though I filled up tank

Cons: Had 1/4 tank. Charged for 2 gals and upgrade when drop off at WPI. Elizabeth Mattos Mgr said no upgrade would be charged. Not open when drrop off attempted at local office. No response to calls.Charged $345. Never use again.

Cons: Waiting for another car to show up for an hour then ultimately having to go to a secondary location for a car.

Cons: They did not have my name of any reservation when I went to get the csr.

Cons: Kayak mixed non airport rental sites with onsite. Created a huge problem for me. At airport, off site place closed - STRESSED!!!

Cons: Tried to get $65/day for a sub compact car. I realize that I may have hit the wrong location a few miles away, but why try to rape me? Went next door to Budget, and got the same car for $25/day!

Cons: we didn't like the bus driver returning us back to airport. he never left his seat and was on the phone. I had trouble getting my bag on board and he did not even help my traveling companion with her bag on or off. he should be removed as a driver.

Cons: Didn't realize we had to pick up at an off-airport location. Multiple staff at the airport had us looking for a 'courtesy' shuttle, only to find out there wasn't one! $25 cab ride which was re-imbursed by Alamo. Nearly an hour of wasted time!

Cons: Kayak said this was an airport pick up. Unfortunately it was not. We needed to take a cab 20 minutes away. Luckily Alamo reimbursed us the cab fee; however, kayak should have.

Cons: The cost from Ocala to west palm . Ocala was a rip off . Didn't honor reservation

Cons: Having to wait in a long line to just exit the parking lot. You had to show your info to a person and they raised a gate to let you out. So many people just trying to get on the road at once.

Cons: N/a

Cons: Took too long to get car a pick up point

Cons: They gave me the wrong car three times after I decided to upgrade. Car stunk of cat urine.

Cons: As we pulled in no one greeted us. We had to wait for service.

Cons: Customer service at budget could be better.

Cons: You will see everyother rental companies bus pass before the Budget bus comes! The customer service is rude and terrible and they probably won't have the car you reserved and will give you a car yoy dont want and tell you if you dont like it go somewhere else! Even the manager Alex is extremely rude! Stay away!!!

Cons: Stood out in front of the airport for 35 minutes waiting on the shuttle. Gate guard after getting the car was extremely rude. Had to upgrade my vehicle in order to get one that was big enough since I was guaranteed a mid size suv but only had compact and full size when I showed up.

Cons: Agent was too pushy trying to get me to upgrade. When asked about quality of the car I had ordered he said "well, it has 4 wheels." The shuttle dropped us off in the middle of a parking lot and were told the car would arrive momentarily. After 15 minutes I went to get a supervisor who then ordered the car.

Cons: Vehicle was not available at the site as shown on the web page. Had to drive to another rental facility. Vehicle Was not the full size pickup we reserved.

Cons: Only concern was I signed up for Corolla or a similar car. I got a Nissan versa. I did not complain, as it was an almost new car. Not sure if it is in the same category.

Cons: The Kayak website is not very accurate. It allowed me to book the rental without knowledge of the inventory. Very uncomfortable about using this website in the future.

Cons: We thought we were renting from airport location. Had to cancel Off airport car and pay more for Airport location. Our other option was to taxi to off airport location.

Cons: Car was not ready. We had to wait over 45 minutes, with three other customers for a car. I made the reservation for 12 noon and we didn't leave with a car that the seats had stains on it, until 1:45. We had a meeting in Palm City that we had to rush to. The staff very accommodating.

Cons: Reserved car was not available when I arrived.

Cons: Enterprise didn't honor my kayak reservation. I had to book another car and paid almost $100 more than I was expecting.

Cons: I wasnt able to pickup the car at the airport location and was forced to spend 30% more then the online price. Also the pre-paid ins.was not applicable to the rental. Both locations are of the same corporate entity. It was therefore a scam and a ripoff. One I will post online to make other consumers aware.

Cons: There's no shuttle nor pick-up from/to the Airport; very busy office, they're shortstaffed

Cons: This is the first time I ran into a situation like this with a car rental company. I booked this rental online. Chose the pickup time at 3:00 pm. Came at 4:00 pm to pick up the car, and I was told that the rate I got online no longer applied because I was late. The "system" would automatically upsell to the next car size up, and I had to pay more for it. Nothing close to the rate that was advertised online.

Cons: A bit of a challenge to find.

Cons: Staff at west palm beach claimed the prepay fuel option was not optional, that "all their contracts have this" and only if you return the car with a gas receipt can you get this charge taken off. I heard the same story told to other customers. This was obviously a scam. When I returned the car to Fort Lauderdale as planned, they confirmed this was not proper policy and they had seen this before from west palm beach. The staff at Fort Lauderdale were very helpful and friendly, thankfully, but does not make up for the dishonesty.

Cons: waiting for transportation to the airport almost 30 minutes

Cons: See above. They said that Kayak is only a vendor and that their prices and quotes cannot be relied upon. I am upset with Kayak as well. I cannot be the first person this happened to

Cons: They had hidden fees, terrible service, and required extra paperw or at pickup that was never mentioned when reserving the car.

Cons: Waited over an hour to pick up the car at PBI. There were only 3 people ahead of us in line, but only one employee at the counter who was very slow. When I got to the counter and made a comment about how slow the service was, the employee said "it's Payless, you gotta wait." Car had numerous dings and broken center console.

Cons: Very nice personable and priofessional staff.

Cons: tried to overcharge us for upgrade.

Cons: They seemed friendly at pickup, then when I dropped off my vehicle there were extra charges on my bill for things I never even asked for. Calling customer service is a joke and corporate never answers. THIS IS A HORRIBLE COMPANY!!!!!

Cons: The cars are not cleaned properly, had to switch the first car they gave me because is was smelling like a mixture of vomit and intense smoking. The early morning service was poor to drop the car off and get a shuttle ride to the airport. I had to wait on the disorganized staff to get going in the morning which caused me to just make my check in time.

Cons: There are no specific directions where to drop the car off. The receipt had an address but it didn't say to drop off the car there. Also, I was charged a $200 security deposit that I didn't expect. I usually book with Thrifty who charges only $80. An unexpected cost when starting vacation.

Cons: Took 35 minutes for pick up at airport!

Cons: The hard sell at the counter for additional features.

Cons: Service required light went on. Passenger window did not work properly.

Cons: Car interior wasn't cleaned; pick-up/drop off is separate from all the big rental companies and somewhat hard to find; the car's tire inflation low warning light came on the first day.

Cons: The gas station near the airport was crazy overpriced.

Cons: smell of cigarette was overpowering I thought we will be given an upgrade from the compact car. I dont know if the 10.% was applied for completing the previous survey..

Cons: Nothing

Cons: Car was a little small for me. Next trip I'll get the next size larger

Cons: cannot think of anything Thrifty could have done better.

Cons: Scare tactics to upsell on the insurance, which I wound up totally declining but was very pressured to pay an obscene amount for. I also didn't like being railroaded into paying $11/day for them to take care of tolls. They should take care of it and just charge me whatever tolls incur. Charging $11/day resulted in them essentially pocketing about $50 for the duration of my rental, and I didn't really have another option. They also railroad you into paying for them to fill up the gas in advance.

Cons: KAYAK messing up the rental pickup location, see above

Cons: no gas station located during the entry to the drop off location

Cons: Charged for a service i did not use. They had NO CARS but took the reservation. wasted my time driving to airport Kayak added a pop for insurance that mad me feel it was from Avis when in fact it was from another service. This mad me feel safe when in truth it could not have been farther from the truth. i will not use kayak ever again

Cons: Car smelled of smoke and air freshener -never a good combo

Cons: The upselling of the web booking that I made. got a booking for 90 and ended up paying 177. Bummer!

Cons: The human interaction could have been better. A little explanation of how the push button works would have been nice. The car was parked in a different spot than indicated which made it slightly confusing whether or not it was the right car to leave with.

Cons: I reserved a 15 passenger van. Then I was told I did not and would have to pay an additional $50 for the 15 passenger.

Cons: Waiting for pick up after having to call for ride

Cons: Had no idea that I was supposed to call for airport pickup - as opposed to waiting on drive by shuttles. I don't recall seeing this info when I made the reservation. Also, just telling someone that the car holds 5 passengers and two bags does not really give much of a feel for the type of car you will get. I fault Kayak for this as although it was technically accurate ( 5 people and two bags in a Hyundai Accent - really ) I consider it misleading.

Cons: We didn't know we had to call for our ride to the rental agent.

Cons: There were no instruction on the rental agreement from Kayak that the customer should CALL the agency for pickup upon arrival. The other companies vans came and left several times before we finally called the agency and figured out that a call was required to initiate a pickup at the airport. This should not reflect on ACE - it should reflect on KAYAK - if I had known to make that call I would have saved a lot of time.

Cons: I did not like that the rental office was not open when we wanted to return the car which resulted in an extra cost for me. I returned the car to the long term parking area at the airport which was fine. But I got charged $11 for the parking fee which is a cost that I was not expecting when I made the reservation. The car also did not have cruise control or a digital speedometer. I didn't rent the cheapest class available so I was surprised to not have what I consider very basic equipment on the vehicles of today.

Cons: Not a thing.