Pros: The customer service was great, professional and the process was quick. You have earn a new customer!
Cons: Much expensive compared to different airport locations.
27 Dec 2017
Pros: People were all friendly and trying their best.
Cons: Not sure if the location was short-handed because of the holidays but it took well over an hour to pick up a car. Only one person appeared to be doing pretty much everything. Return fortunately was much better.
I knew insurance and other fees would significantly increase the cost of rental but wasn't expecting it to be almost 4x the original quote.
15 Jan 2018
Cons: Forced to take insurance even after I verified with my insurance company it was not needed. When we stated cancel rental and redo without expensive daily insurance charges he stated "I'm giving you a deal so if I cancel you will have to make new reservation and pick up the next day instead"
HORRIBLE - don't rent from Hertz!!!
Cons: The airport we landed at did not have a National booth. They brought the car to us. The car was a car way bigger than the one I requested and he didn't bring it around until after we signed everything. The car was dirty. When it came to drop off they were not waiting for us at the airport the way they said they would. Instead they told us to park the car in the airport parking lot and to leave the keys under the mat. They said they would go get it shortly. Like wth. They weren't even going to honor the reservation until I said no this the price I reserved the car for and then they changed it.
4 Jan 2018
Horrible service, good car
Pros: The car
Cons: The agent lied that we needed insurance and the credit card insurance doesn't work in Mexico. This was a waste of money.
Upon return, no agent available. He was out for a walk and someone else had to call him back to the airport. This wasted a half hour