Cons: I didn't get the car I originally wanted and the front right tire was 10psi under and I got a warning signal from the vehicle system. That suggests that the car was poorly inspected.
11 Jan 2016
Pros: Friendly, efficient service, I choose enterprise because I consistently get a quality product and service.
2 Feb 2016
Pros: Great service
Cons: Gross car
10 Mar 2016
Cons: Nobody present to assist with returning vehicle
10 May 2016
Great service and rental
Pros: They were very helpful, we got in late and they were out of the economy car I had booked and they gave us a complimentary upgrade!
4 Aug 2016
Pros: Everything worked out fine. In airport desk. Covered parking just a short walk from bag claim.
1 Sep 2016
Pros: It was our first car rental. We planned ahead an got a good deal. I was nervous but everything went smooth at pick up an drop off. The car was awesome.
5 Sep 2016
Pros: Great rate for business trip purposes
Cons: Waiting in a long line to pick up the rental car; only one service rep at the time.
14 Nov 2016
Pros: I had to pick up my rental car early and they were very helpful and willing to help change my reservations and even upgraded me because of the fact that I was early and they didn't have the right car available so overall it was a great experience!
Pros: Attendant was very professional and helpful especially on Christmas day. Car was practically new and very clean.
Cons: The experience was perfect and therefore there is nothing I didn't like.
5 Feb 2016
Radio didn't work
13 Apr 2016
Pros: The pick up and drop off was quick and easy!
The car was fantastic to drive and in very good condition!'
11 Jul 2016
Pros: Good customer service in Des Moines.
7 Oct 2016
Pros: The attendant at return was quite pleasant.
Cons: Car had no wiper fluid.
1 Jan 2017
Pros: I drove fromkansas city to Des Moines same night.. And dropped off car at airport. It was easy to do a one way rental and drop off. The fee seemed reasonable as well.
5 Jan 2017
Pre pay gas was sold as a per gallon coat not a fu
Pros: The pick up and drop off were quick and easy but...
Cons: They sold me prepay gas fill up as 2.09,/g but failed to mention this was for a full tank, not per gallon for what was needed to top off the tank.. I dropped the SUV off with a half tank and was still charged for the full tank
5 Jan 2017
Pros: Ease of picking up and returning vehicle; courteous and professional staff, especially - Patricia (Pat) Klosterman at the Des Moines Airport location.
25 Jan 2017
Excellent customer service at DSM airport
Pros: Their friendly staff was greatly appreciated as well as their ability for a speedy check-in.
Pros: The rental process was efficiently handled, staff were friendly and helpful, and the car was perfectly adequate for my needs.
21 Nov 2015
diuble charged me on credit card after car returne
Pros: Not much
Cons: Attitude of customer service rep. Trying to upsell even after being told no. Trying to sell insurance when told insurance was there. Lying to customer in car availability
29 Nov 2015
Who runs this company?
Pros: The employees were nice
Cons: The seats of the car were absolutely filthy and when I brought it up with the guy at the rental office he said "yeah, we know." And then later talking to the manager, she told me that all the Kias with light upholstery have stained seats, like that was going to make it OK. I don't really understand why the CEO of the company thinks she should make her employees rent out disgusting cars just so she can earn her bonus for the year. It's crazy.
17 Jan 2016
Pros: Fine car, very clean. Service at the counter at pickup and dropoff was great.
Cons: Only difficulty is that windshield wipers were terrible. Made for horrible visibility, especially at night, in the snowy/slushy conditions.
31 Jan 2016
Problem and hassle free
Pros: Easy drop off and pick up
10 Feb 2016
Pros: The car didn't break down.
Cons: Besides having no modern amenities (usb outlet/bluetooth), the car smelled terrible. At one point I even searched the car to see if anything had been left behind... like a bag of poop. I bought two car air fresheners, but the stank overpowered them. Nasty 3 days.
Pros: Due to the weather conditions and a lack of a pilot out original flight was cancelled, our make up flight was delayed enough that we would have missed out connection, and our third flight was late (but it got us to our destination)! Thrifty gladly accepted all of these changes with no fees, etc. the car we got was great, although much smaller than we had anticipated.
28 Mar 2016
Pros: Pick up in two minutes, $8/day, super easy.
16 Apr 2016
Thrifty charged more than my Kayak reservation!
Cons: When Thrifty sent the email receipt, they had charged more than my Kayak reservation by more than $25. There were no add ons. It appears then charged more in fees and taxes than Kayak stated.
Pros: We loved the fully loaded van. My daughter was able to watch DVD's the whole trip. This helped for our long road trip.
Cons: Van was not clean we had to take it straight to car wash and windex the windows that were wiped with a dirty rags that left smears all over them.
30 Nov 2015
Car was reasonable, service was atrocious !!!!!!!!
Cons: No attendant at the Budget booth.
Sign said go to Avis.
Avis attendant said all they had left were SUV'S. Three times she made this statement and the cost would increase by $75 per day in addition to the $39 for the full size car I contracted for online days before and had a certification thereof.
After some discussion she said ok lets get you a full size car...and she did. She actually had several full size cars.
Why was she lying, stating she did not have any full size, only SUV's? increase sales maybe???