Guests consistently praise the hotel's beachfront location and beautiful surroundings, with many highlighting the easy beach access and pleasant outdoor areas. However, there are widespread complaints about poor service, including unhelpful or unfriendly staff, issues with restaurant reservations, and lack of responsiveness to guest needs. Cleanliness is also a recurring concern, with reports of dirty rooms, insects, and insufficient housekeeping. Many guests are dissatisfied with the food quality and variety, and several mention that the hotel does not offer good value for the price paid, citing high costs and underwhelming experiences. Overall, while the setting is appreciated, significant improvements are needed in service, cleanliness, and food quality.
AI-generated from customer reviews
Location9 out of 10
Breakfast3 out of 10
Cleanliness1.5 out of 10
Value for Price1 out of 10
Service0.5 out of 10
All reviews
7.0
Good
Artur, Jan 2026
Pros (+) food was not good
Cons (-) food
5.0
Fair
Martins, Oct 2025
Pros (+) Good location, many restaurante options and stores.
Cons (-) Customer experience is not the priority - staff is not trainee to be polite or to solve problems, many facilities are old and not decent for example gym. Food was not good. Price and star rating is very high compared to the experience offered.
9.0
Wonderful
Olga, Jun 2025
Pros (+) The location is wonderful, the beach is amazing with a lot of natural shades due to many palm-trees, which are not too tall, therefore provide enough shade throughout the whole beach. The staff is constantly cleaning the beach and sand, and if people would care to clean after themselves, just to put their cups in the proper designated area, that would help a lot and make the beach even cleaner. Th...
Cons (-) The only negative things are .... cockroaches here and there; and loud music, especially in the evening. You really can't sleep until midnight, especially if you live in ocean-fron bungalows. It's understandable that some people come here to relax and have fun, including dancing and being loud. But there is another category of visitors, who want peace and feeling quiet, to be near the sea, enjoyin...
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7.0
Good
Alessia, Jun 2025
Pros (+) The Entertainment Team is on FIREEEEE!!!! Had so much fun in this Resort, danced all day long and the Viva Vibe is just fabulous. The sea is turquiose and very nice as well. The waiter „Bienvenido“ at the Main Restaurants in very kind and takes care of the guests very well. He always asks if you want something, and often also sees what you need, like a spoon, Glass or something and brings it to yo...
Cons (-) Unfurtunately the Price-Performance is very Bad. It‘s the third time we have been to this Resort, and every time the Price goes up, and the Performance goes down. Herr some things that NEED to be chanced, in order to offer a more comfortable stay and a Performance that matches the Price: - way less sunbeds on the Beach, the sunbeds wäre so close to each other, that you could barely pass by, to go ...
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10
Wonderful
Isabel, May 2025
Pros (+) I m a repeater 8 times love this hotel, the food is mutch better now
1.0
Poor
Laura, Jan 2025
Pros (+) The beach
Cons (-) Online Review: Worst Hotel Experience Ever Our stay at this hotel was truly the worst we have ever experienced. It was an overpriced disaster filled with terrible rooms, poor food, rude service, and even food poisoning. The Room While advertised as a quiet room, music blared until midnight and started again at 10 a.m. Reception staff accused us of lying when we reported issues. The room was poorly...
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4.0
Mediocre
Suttle, Nov 2024
Pros (+) location
Cons (-) SO during the day and at night. Couldn’t sleep because of the noise. lots Bees in the room each day. food is mostly bad, except the specials. hard to get a reservation .
10
Wonderful
Osvaldo, Oct 2024
Pros (+) It was good
Cons (-) Yes
1.0
Poor
Belkis, Oct 2024
Pros (+) The beach
Cons (-) We paid for rooms facing the sea and but they placed us in others, no cash refund and terrible service!
