Most guests highly appreciated the friendly and attentive staff, often highlighting their helpfulness and positive attitude. The beachfront location and views were frequently mentioned as a major plus, with many enjoying the proximity to the ocean and the relaxing atmosphere. Cleanliness was generally rated positively, though a few noted some areas needing updates or more attention. Breakfast and food options were well-received, especially the variety and quality at certain restaurants, though some guests found the buffet less diverse. Spacious rooms and comfortable beds were also appreciated, contributing to a relaxing stay overall. Some negative feedback focused on maintenance issues, outdated facilities, and occasional service inconsistencies, but these were outweighed by the positive experiences reported by most guests.
AI-generated from customer reviews
Service10 out of 10
Location9.5 out of 10
Cleanliness8.5 out of 10
Breakfast8.5 out of 10
Room Size8 out of 10
All reviews
10
Wonderful
Kordas, Feb 2026
Pros (+) Private Club , not crowded, good food
Cons (-) Bathroom in room was very small and needs updating.
7.0
Good
Douglas, Jan 2026
Pros (+) check in/out fine. Good selection of food at buffet. Staff was very friendly. Good drinks at pool bar. Italian cuisine was pretty good, as was wine selection. Pool was clean and orderly.
Cons (-) found seafood restaurant lacking (e.g. only ONE fish on the menu!). Had hard time fitting into bathroom. Bathtub was a SAFETY HAZARD!! (slippery) which should have been corrected. Water was shut off multiple times without notice!!
9.0
Wonderful
Alexey, Dec 2025
Pros (+) The staff were friendly, and our spacious room was clean with comfortable beds. We stayed at the VIK Cayena Beach, which felt wonderfully uncrowded. My wife absolutely loved the hotel’s spa, especially the talented manicurist-pedicurist Nadia.
Cons (-) Access to the beach was far from convenient—we had to navigate steep, awkward paths down and back up. With just a little effort, it could have been made much more user-friendly.
10
Wonderful
Stanislaw, Dec 2025
Pros (+) Before we came here we stayed for 6 days at Dream Flora resort in Punta Cana 5 star hotel, then we moved here for 4 days since the place looked great on pictures they had at Booking.com , plus the price was a lot more affordable.. The food is not as good as at 5 star resort we stayed in before we moved here, and some facilities are little bit more worn down, but other than that this place is aweso...
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8.0
Very good
Jann, Apr 2025
Pros (+) Terrific staff: All were friendly, responsive, helpful, and polite. The front desk team had accommodated our request for adjacent rooms before we arrived. When an AC problem occurred in my room, they quickly arranged an alternate set of accommodations that kept us together and moved all our stuff, then followed up to make sure we were comfortable. Rooms are spacious, with two balconies that are pe...
Cons (-) The food options tended to high carbs and deep-fried preparations. The salad bar at La Trattoria was limited and not very interesting. After a week of eating within the resort complex only, we got a little tired of the food. The disco/night club goes strong every night, so it can be a little noisy for rooms at that end of the hotel.
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8.0
Very good
Reynald, Jul 2024
Pros (+) Excellent
Cons (-) Wifi everywhere
9.0
Wonderful
Kim, Jun 2024
Pros (+) Quiet relaxing.
Cons (-) Poor WiFi service. Room phone broke and bath tube leaks water onto the floor.
8.0
Very good
Renata, Jun 2024
Pros (+) Perfect location.
9.0
Wonderful
Adam, May 2024
Pros (+) Attentive and friendly staff Just steps away from the ocean Laid back, relaxing vibe. It’s quiet here.
Cons (-) A hot tub at the pool would have been nice but I’m not complaining. We really enjoyed our stay here, it was just what I was looking for.
