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(Return)
Airports
Origin
Kuala Lumpur
RM 732
only
RM 732
Destination
Shanghai
RM 732
only
RM 732
Sat, 10 Mar
KUL
SHA
5h 20m
Tue, 13 Mar
SHA
KUL
5h 35m
RM 732
Trip: 3 days
Overall 5.7 OK
Based on 243 reviews
Boarding
6.3
Comfort
5.7
Crew
6.7
Entertainment
3.9
Food
5.0
HNL
KIX
Good 6.6

Cost can't be beat, friendly service, reminded me of flights back in the 80's - 90's with no frills. A solid air service that most would find not up to par to their own personal standards. Travelers have been accustomed to getting things as standard over the decades of flying services offered in the past, so not getting them with this airline for free can be frustrating. However, for travelers that are very flexible and don't require much comforts, this airline provides exactly what you need..a cheap flight to your destination.

The scheduled times for departure aren't very flexible, the check-in counter on return flight was extremely long even 3 hours in advance of flight departure, plan accordingly. Passengers can be grumpy because they expect more from the airline, not an airline for most who expect comfort and freebies.

KUL
SYD
Good 6.6

On time Friendly crew

Food portion size, taste & quality Seat is little too tight

DPS
KUL
OK 4.0

Our family had 3 seats together

RUDE AND NASTY FLIGHT ATENDANTS. THEY SHOULD FIND NEW EMPLOYMENT WITHOUT CUSTOMER CONTACT! !!

KUL
HND
Mediocre 2.0

Nothing!

$165usd for two 20kg (50lbs) bags on a 7hr flight for two passengers is ridiculous! Not being able to get free water on a 7hr flight is crazy! I can under short local flights having all these extra charges but long haul flights like most other carriers shld come With at least 1 free checked bag and at least free water or soft drinks on a flight.

HND
KUL
Mediocre 2.0

I paid extra to sit at the quiet zone only to be disturbed all night by a crying baby. The stewardess are also not friendly and used fierce tone to ask us to turn off our phones. We ordered food for it to be our breakfast before arrival but the food was served at 1am. When asked if I could eat it later since I am really tired and wanted to rest, the stewardess just hush me to eat it now since later light will be off. It would be better if the food is served as breakfast before arrival.

Mon, 5 Mar
KUL
SHA
18h 45m
Thu, 15 Mar
SHA
KUL
27h 05m
RM 981
Trip: 10 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 843 reviews
Overall
7.9
Boarding
7.9
Comfort
7.7
Crew
8.2
Entertainment
6.6
Food
7.2
SGN
BKK
Excellent 8.0

Good customer service. No baggage charge.

SGN
RGN
Excellent 10.0

Great service and very caring

SGN
HKG
Good 6.0

Old plane. Mediocre food

CDG
HAN
Excellent 8.6

Crew and airplane were great!

Food was not as good as I'd remembered on previous trips.

SGN
CDG
Good 7.0

Reliable, no nonsense, good price-quality ratio

This flight is almost always late. Connections in Paris tend to be difficult.

Thu, 26 Apr
KUL
SHA
8h 05m
Sat, 5 May
SHA
KUL
8h 25m
RM 1,035
Trip: 10 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 318 reviews
Overall
7.1
Boarding
7.2
Comfort
7.2
Crew
7.5
Entertainment
6.7
Food
6.8
XMN
YVR
Excellent 10.0

We left 13 mins late but landed 45 mins earlyearly

YVR
XMN
Excellent 10.0

Price and flight were great. Communicating was small problem. 5 am arrival nothing open so couldn't change money for food, taxi etc. Finally found an ATM that worked. People used their cell phones to try and communicate.

Some obstacles with early morning arrival and communications

TAO
LAX
OK 5.0

I liked the plane. 787’s are the smoothest rides.

Xiamen Airlines should be applauded for having a direct flight from LA to Qingdao. But they have a lot to learn about the proper service and materials in business class. Not surprisingly, they have gone for the cheapest way to service the customer. Lot to learn.

XMN
LAX
Excellent 8.0

The flight crew was kind..really hard working..

I was not informed before hand I needed a visa to enter China..Xiamen international airport does not have transit lounge...so leaving on the 6 December from Lax to Xiamen ..I was denied to fly Xiamen so they scrambled last minute an put me on China southern airlines...upon return from Singapore I had to pay for Chinese visa since I was to return through Xiamen...it was a nightmare

XMN
CGK
Good 7.3

Friendly and eager to serve crew

Lack of variety on food choices

Sat, 10 Mar
KUL
SHA
11h 25m
Sun, 18 Mar
SHA
KUL
26h 25m
RM 1,082
Trip: 8 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 47 reviews
Boarding
7.2
Comfort
6.9
Crew
7.6
Entertainment
6.2
Food
6.7
PEK
SZX
Mediocre 3.3

Crew served perfectly.

This flight was 13 hours delay. No any info and undated news from airport and Shenzhen airline. I was sitting in the airport for over 13 hours. NO food was supplied. All customers were desperate and annoyed.

SZX
SIN
Excellent 10.0

The service has improved and nice to travel with them especially when I'm star alliance gold member.

Nothing for this trip

CAN
CTU
Good 6.3

staff quite friendly and helpful

the seat can not be adjusted, worst one I've seen all these years.

JJN
CAN
Mediocre 2.0

NOTHING!

A HORRIBLE EXPERIENCE WITH FLIGHT NETWORK. I WILL NEVER EVER AGAIN BOOK MY TICKETS ON KAYAK.COM DESPITE MAKING AN ONLINE BOOKING THE PREVIOUS DAY AND RECEIVING BY EMAIL A FLIGHT CONFIRMATION BOOKING REFERENCE NUMBER, 6 HOURS INTO THE DEPARTURE, FLIGHT NETWORK TELLS ME THAT THE BOOKING IS CANCELLED AS THE AIRLINE COULD NOT CONFIRM THE BOOKING ! BEWARE, AS OUTSOURCING TRAVEL AGENTS ARE PLAYING GAMES !! VERY UNRELIABLE !

PEK
KIX
OK 4.6

Forty minute delay boarding with no announcement of reason why

Sat, 3 Mar
KUL
SHA
5h 10m
Sun, 29 Apr
SHA
KUL
5h 25m
RM 1,463
Trip: 57 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 948 reviews
Overall
7.1
Boarding
7.1
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.5
KUL
HKG
Excellent 8.0

Overall all was good, except the flight been late.

The flight was 40 mins late and because of that, I missed my connection from Hong Kong to San Francisco. Your company then offered me and my friend a hotel stay and transportation to and from the hotel., which was good. I appreciated your company taking care of us. However, it is really bothersome to miss an international connection to go home after a long trip.

LHR
KUL
Good 7.6

Efficient

Food was lousy

KUL
MNL
Excellent 10.0

Service and integtity

None

MYY
BKI
OK 4.0

Staff onboard were good

Many hours delay at Miri, MAS staff abandoned posts so they didn't have to deal with passengers. Apalling service

SYD
KUL
OK 5.0

The crew at the check in counter were generally helpful and courteous, however the staff on the flight we're often short or generally rude; thus continuing the airlines reputation for poor service. The food wasn't great either, but we knew to expect this and brought food purchased from Sydney airport (which was a saving grace)!

Fri, 9 Mar
KUL
SHA
5h 20m
Thu, 15 Mar
SHA
KUL
5h 35m
RM 774
Trip: 6 days
Overall 5.7 OK
Based on 243 reviews
Boarding
6.3
Comfort
5.7
Crew
6.7
Entertainment
3.9
Food
5.0
HNL
KIX
Mediocre 3.3

No online check in . Seats were so small , you have to pay for water . We had to wait in line for an hour just to get boarding passes and we did not have any checked luggage

KIX
HNL
Good 7.6

Flight boarded a few minutes early and arrived in Honolulu 40 minutes ahead of schedule. I upgraded to the "quiet zone" area which was perfect, very minimal disturbance from the flight crew.

The food was pretty bad. Especially when paying $15 for a meal. The portions were small and the rice was kind of dry. Maybe add a dessert to the meal might be worth the $15 price tag.

KUL
HND
Mediocre 2.0

Nothing!

$165usd for two 20kg (50lbs) bags on a 7hr flight for two passengers is ridiculous! Not being able to get free water on a 7hr flight is crazy! I can under short local flights having all these extra charges but long haul flights like most other carriers shld come With at least 1 free checked bag and at least free water or soft drinks on a flight.

HND
KUL
Mediocre 2.0

I paid extra to sit at the quiet zone only to be disturbed all night by a crying baby. The stewardess are also not friendly and used fierce tone to ask us to turn off our phones. We ordered food for it to be our breakfast before arrival but the food was served at 1am. When asked if I could eat it later since I am really tired and wanted to rest, the stewardess just hush me to eat it now since later light will be off. It would be better if the food is served as breakfast before arrival.

KIX
HNL
Mediocre 3.3

The terms and conditions say that you are not permitted outside food or drinks, but none are provided. Phones are not permitted and there is no entertainment system in lieu of this.

Mon, 11 Jun
KUL
SHA
5h 30m
Tue, 26 Jun
SHA
KUL
5h 30m
RM 782
Trip: 16 days
Overall 5.7 OK
Based on 243 reviews
Boarding
6.3
Comfort
5.7
Crew
6.7
Entertainment
3.9
Food
5.0
KIX
HNL
Mediocre 2.0

Nothing.

We paid for our checked baggage ahead of time but when we checked in they said our payment wasn’t in their system. We ended up having to pay again at the counter and the price was more than double for each bag! 7.5 hr flight and you have to pay for drinks (even water) and meals.

HNL
KIX
Mediocre 3.3

No online check in . Seats were so small , you have to pay for water . We had to wait in line for an hour just to get boarding passes and we did not have any checked luggage

KTM
KUL
Mediocre 2.0

Nothing.

They accused me of stealing water.

DPS
KUL
OK 4.0

Our family had 3 seats together

RUDE AND NASTY FLIGHT ATENDANTS. THEY SHOULD FIND NEW EMPLOYMENT WITHOUT CUSTOMER CONTACT! !!

HND
KUL
Mediocre 2.0

I paid extra to sit at the quiet zone only to be disturbed all night by a crying baby. The stewardess are also not friendly and used fierce tone to ask us to turn off our phones. We ordered food for it to be our breakfast before arrival but the food was served at 1am. When asked if I could eat it later since I am really tired and wanted to rest, the stewardess just hush me to eat it now since later light will be off. It would be better if the food is served as breakfast before arrival.

Sun, 18 Mar
KUL
SHA
15h 55m
Thu, 22 Mar
SHA
KUL
9h 35m
RM 1,724
Trip: 5 days
Overall 0.0 Poor
Based on 0 reviews
Thu, 26 Apr
KUL
SHA
5h 30m
Fri, 4 May
SHA
KUL
5h 30m
RM 852
Trip: 9 days
Overall 5.7 OK
Based on 243 reviews
Boarding
6.3
Comfort
5.7
Crew
6.7
Entertainment
3.9
Food
5.0
DPS
KUL
OK 4.0

Our family had 3 seats together

RUDE AND NASTY FLIGHT ATENDANTS. THEY SHOULD FIND NEW EMPLOYMENT WITHOUT CUSTOMER CONTACT! !!

KUL
SYD
Good 6.6

On time Friendly crew

Food portion size, taste & quality Seat is little too tight

KIX
HNL
Mediocre 2.0

Nothing.

We paid for our checked baggage ahead of time but when we checked in they said our payment wasn’t in their system. We ended up having to pay again at the counter and the price was more than double for each bag! 7.5 hr flight and you have to pay for drinks (even water) and meals.

KTM
KUL
Mediocre 2.0

Nothing.

They accused me of stealing water.

HNL
KIX
Mediocre 3.3

No online check in . Seats were so small , you have to pay for water . We had to wait in line for an hour just to get boarding passes and we did not have any checked luggage

Fri, 23 Mar
KUL
SHA
8h 00m
Sun, 1 Apr
SHA
KUL
12h 40m
RM 1,039
Trip: 10 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 318 reviews
Overall
7.1
Boarding
7.2
Comfort
7.2
Crew
7.5
Entertainment
6.7
Food
6.8
XMN
HKG
Excellent 10.0

I liked the price of the trip and free hotel for long transit time.

Early arrival in Xiamen (5am) nothing open and no way to exchange money for taxi or food. Eventually found ATM that solved that problem. Wasn't dressed for or expecting the cold weather. Communications were a problem.

LAX
XMN
OK 4.6

Complimentary wifi and excellent crew service

The econ seat is too low, when front seater tilted the seat backward, the screen is right in front of my face. Entertainment video screen doesn’t adjust; in other words, it cannot be adjust in angle, causing neck pain over time. Meals are average, definitely different from the quality compared to regional or domestic equivalent. Very sad, considering that Xiamen Air has a good reputation inside China. The restroom is also poorly stocked — no toilet roll constantly

XMN
CGK
Good 7.3

Friendly and eager to serve crew

Lack of variety on food choices

SIN
XMN
Mediocre 2.0

Nil

My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!

TAO
LAX
OK 5.0

I liked the plane. 787’s are the smoothest rides.

Xiamen Airlines should be applauded for having a direct flight from LA to Qingdao. But they have a lot to learn about the proper service and materials in business class. Not surprisingly, they have gone for the cheapest way to service the customer. Lot to learn.

Fri, 16 Mar
KUL
SHA
10h 10m
Sun, 25 Mar
SHA
KUL
24h 10m
RM 1,090
Trip: 10 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 47 reviews
Boarding
7.2
Comfort
6.9
Crew
7.6
Entertainment
6.2
Food
6.7
HKG
JJN
Good 6.6

It got me there.

Vintage plane.

CAN
CTU
Good 6.3

staff quite friendly and helpful

the seat can not be adjusted, worst one I've seen all these years.

KUL
SZX
Mediocre 2.0

Firstly, the ticket I bought had a hidden stop that wasn't disclosed to me. I called and the representative said it is fine.

SZX
PEK
Excellent 8.0

The departure from Shenzhen instead a typical Hong Kong departure is good, also the cost was good

Airliner should offer something to cover the seat at busisnes class instead just the blanket as other airliner do. The policy of no eletronics during the flight is not ok

WUX
PEK
Mediocre 2.0

I saw a price on Kayak app on my Iphone. I chose the Kayak price, no other 3rd party. Kayak re-directed me to Flight Network. Purchase the tickets, filled out credit card and all. Got a ticket purchase confirmation. Went to bed to wake up early in the morning to get early flight. Get to the airport, I learned from the airline the tickets were never issued. Called flight network and they tell me the tickets have been canceled because they were not able to secure the advertised price. This is misrepresentation and screwed up my whole trip. If a booking is done, the 3rd party should honor what they sale, even if they mess up. Moreover so that I choose the purchase on kayak option. Will never do it again, lesson learned. Will purchase elsewhere.

Wed, 4 Apr
KUL
SHA
16h 40m
Mon, 9 Apr
SHA
KUL
27h 10m
RM 1,097
Trip: 6 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 843 reviews
Overall
7.9
Boarding
7.9
Comfort
7.7
Crew
8.2
Entertainment
6.6
Food
7.2
SGN
CDG
Good 7.0

Reliable, no nonsense, good price-quality ratio

This flight is almost always late. Connections in Paris tend to be difficult.

REP
SGN
OK 5.3

Extraordinarily uncomfortable seats

HAN
FRA
OK 4.0

In-flight meals for the Asian routes were nice.

Flights got a bit delayed, but they mostly arrived on time anyway. Really horrible control over nasty passengers.

BKK
HAN
Excellent 8.0

Good boarding process, punctual,great cabin service

Baggage arrival

ICN
HAN
Excellent 9.0

The UA rep gave poor directions for transferring in Seoul; we ended up nearly missing the flight (and other UA passengers did miss it despite VN holding the plane for 40-plus minutes). The crew was helpful and friendly, defusing a truly stressful situation.

Sat, 28 Apr
KUL
SHA
5h 30m
Tue, 8 May
SHA
KUL
5h 30m
RM 876
Trip: 11 days
Overall 5.7 OK
Based on 243 reviews
Boarding
6.3
Comfort
5.7
Crew
6.7
Entertainment
3.9
Food
5.0
HND
KUL
Mediocre 2.0

I paid extra to sit at the quiet zone only to be disturbed all night by a crying baby. The stewardess are also not friendly and used fierce tone to ask us to turn off our phones. We ordered food for it to be our breakfast before arrival but the food was served at 1am. When asked if I could eat it later since I am really tired and wanted to rest, the stewardess just hush me to eat it now since later light will be off. It would be better if the food is served as breakfast before arrival.

HNL
KIX
Good 6.6

Cost can't be beat, friendly service, reminded me of flights back in the 80's - 90's with no frills. A solid air service that most would find not up to par to their own personal standards. Travelers have been accustomed to getting things as standard over the decades of flying services offered in the past, so not getting them with this airline for free can be frustrating. However, for travelers that are very flexible and don't require much comforts, this airline provides exactly what you need..a cheap flight to your destination.

The scheduled times for departure aren't very flexible, the check-in counter on return flight was extremely long even 3 hours in advance of flight departure, plan accordingly. Passengers can be grumpy because they expect more from the airline, not an airline for most who expect comfort and freebies.

KUL
SYD
Good 6.6

On time Friendly crew

Food portion size, taste & quality Seat is little too tight

KIX
HNL
Good 7.6

Flight boarded a few minutes early and arrived in Honolulu 40 minutes ahead of schedule. I upgraded to the "quiet zone" area which was perfect, very minimal disturbance from the flight crew.

The food was pretty bad. Especially when paying $15 for a meal. The portions were small and the rice was kind of dry. Maybe add a dessert to the meal might be worth the $15 price tag.

KIX
HNL
Mediocre 2.0

Nothing.

We paid for our checked baggage ahead of time but when we checked in they said our payment wasn’t in their system. We ended up having to pay again at the counter and the price was more than double for each bag! 7.5 hr flight and you have to pay for drinks (even water) and meals.

Fri, 6 Apr
KUL
SHA
9h 55m
Mon, 16 Apr
SHA
KUL
15h 55m
RM 1,082
Trip: 11 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 318 reviews
Overall
7.1
Boarding
7.2
Comfort
7.2
Crew
7.5
Entertainment
6.7
Food
6.8
YVR
XMN
Excellent 10.0

Price and flight were great. Communicating was small problem. 5 am arrival nothing open so couldn't change money for food, taxi etc. Finally found an ATM that worked. People used their cell phones to try and communicate.

Some obstacles with early morning arrival and communications

XMN
YVR
Excellent 10.0

We left 13 mins late but landed 45 mins earlyearly

SEA
SZX
Excellent 9.6

The cabin crew were very nice and courteous!

Couldn't be helped, it was just a long flight!

XMN
LAX
Excellent 8.0

The flight crew was kind..really hard working..

I was not informed before hand I needed a visa to enter China..Xiamen international airport does not have transit lounge...so leaving on the 6 December from Lax to Xiamen ..I was denied to fly Xiamen so they scrambled last minute an put me on China southern airlines...upon return from Singapore I had to pay for Chinese visa since I was to return through Xiamen...it was a nightmare

LAX
XMN
OK 4.6

Complimentary wifi and excellent crew service

The econ seat is too low, when front seater tilted the seat backward, the screen is right in front of my face. Entertainment video screen doesn’t adjust; in other words, it cannot be adjust in angle, causing neck pain over time. Meals are average, definitely different from the quality compared to regional or domestic equivalent. Very sad, considering that Xiamen Air has a good reputation inside China. The restroom is also poorly stocked — no toilet roll constantly

Thu, 26 Apr
KUL
SHA
19h 15m
Sat, 28 Apr
SHA
KUL
26h 55m
RM 1,113
Trip: 3 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 843 reviews
Overall
7.9
Boarding
7.9
Comfort
7.7
Crew
8.2
Entertainment
6.6
Food
7.2
BKK
HAN
Excellent 8.0

Good boarding process, punctual,great cabin service

Baggage arrival

SGN
CDG
Good 7.0

Reliable, no nonsense, good price-quality ratio

This flight is almost always late. Connections in Paris tend to be difficult.

SGN
BKK
Excellent 8.0

Good customer service. No baggage charge.

HAN
PVG
Excellent 8.3

Loved the pod seating in business class. Very confirtable

SIN
SGN
Good 6.0

Was good - everything you would expect except the boarding times etc were odd. It asked you to be there at the gate an hour before departure but it only started boarding maybe 10 mins before and didn't give updates about departure delays.

No space in the Kayak booking to make meal requests like vegetarian, so ended up starving and without dinner until I got to the city 4 hours after boarding a late flight because VN Airlines didn't have any vegetarian meals on board. I couldn't even eat the salad as they put salmon on it. Cold bread roll and fruit... Kayak need to have at least the most common fields in the booking like vegetarian meal request.

Fri, 9 Mar
KUL
SHA
5h 20m
Tue, 13 Mar
SHA
KUL
5h 35m
RM 891
Trip: 4 days
Overall 5.7 OK
Based on 243 reviews
Boarding
6.3
Comfort
5.7
Crew
6.7
Entertainment
3.9
Food
5.0
HNL
KIX
Good 6.6

Cost can't be beat, friendly service, reminded me of flights back in the 80's - 90's with no frills. A solid air service that most would find not up to par to their own personal standards. Travelers have been accustomed to getting things as standard over the decades of flying services offered in the past, so not getting them with this airline for free can be frustrating. However, for travelers that are very flexible and don't require much comforts, this airline provides exactly what you need..a cheap flight to your destination.

The scheduled times for departure aren't very flexible, the check-in counter on return flight was extremely long even 3 hours in advance of flight departure, plan accordingly. Passengers can be grumpy because they expect more from the airline, not an airline for most who expect comfort and freebies.

KUL
SYD
Good 6.6

On time Friendly crew

Food portion size, taste & quality Seat is little too tight

PER
KUL
OK 4.6

Delayed for over 3 hours!

KIX
HNL
Mediocre 2.0

Nothing.

We paid for our checked baggage ahead of time but when we checked in they said our payment wasn’t in their system. We ended up having to pay again at the counter and the price was more than double for each bag! 7.5 hr flight and you have to pay for drinks (even water) and meals.

HNL
KIX
Mediocre 3.3

No online check in . Seats were so small , you have to pay for water . We had to wait in line for an hour just to get boarding passes and we did not have any checked luggage

Fri, 9 Mar
KUL
SHA
25h 25m
Fri, 16 Mar
SHA
KUL
26h 05m
RM 1,117
Trip: 7 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 318 reviews
Overall
7.1
Boarding
7.2
Comfort
7.2
Crew
7.5
Entertainment
6.7
Food
6.8
LAX
XMN
OK 4.6

Complimentary wifi and excellent crew service

The econ seat is too low, when front seater tilted the seat backward, the screen is right in front of my face. Entertainment video screen doesn’t adjust; in other words, it cannot be adjust in angle, causing neck pain over time. Meals are average, definitely different from the quality compared to regional or domestic equivalent. Very sad, considering that Xiamen Air has a good reputation inside China. The restroom is also poorly stocked — no toilet roll constantly

TAO
LAX
OK 5.0

I liked the plane. 787’s are the smoothest rides.

Xiamen Airlines should be applauded for having a direct flight from LA to Qingdao. But they have a lot to learn about the proper service and materials in business class. Not surprisingly, they have gone for the cheapest way to service the customer. Lot to learn.

XMN
HKG
Excellent 10.0

I liked the price of the trip and free hotel for long transit time.

Early arrival in Xiamen (5am) nothing open and no way to exchange money for taxi or food. Eventually found ATM that solved that problem. Wasn't dressed for or expecting the cold weather. Communications were a problem.

XMN
YVR
Excellent 10.0

We left 13 mins late but landed 45 mins earlyearly

BKK
XMN
Excellent 8.6

Nice wide seats, well run flight. Lots of food served, though very mixed quality. The unfortunate experiences described in the negatives of this review, do not repeat on the return flight.

In the fine print is the fact that the flight includes a stop in Shenzen. On the outbound flight this was a nightmare experience with Chinese immigration. Exhausted from a 14 hour flight, passengers had their passports taken away; were put through a bizarre 45 minute finger printing process using machines that did not work; and then left to wait for an hour or more with no information. The continuation flight was in another part of the airport - a very long walk; and it turned out not to be at the departing gate that was displayed on the monitors. We arrived at the indicated (wrong) gate with no guidance. Very nearly missed the continuation flight. Once in Xiamen, our arrival was late enough that the second floor of the airport was closed. There were no ATMs on the first floor; no way to get the Chinese cash needed to take a taxi to the airport. Fortunately a kind citizen agreed to exchange some cash, using mental calculations and sign language about the exchange rate.

Sun, 18 Mar
KUL
SHA
5h 20m
Tue, 20 Mar
SHA
KUL
5h 35m
RM 903
Trip: 3 days
Overall 5.7 OK
Based on 243 reviews
Boarding
6.3
Comfort
5.7
Crew
6.7
Entertainment
3.9
Food
5.0
KTM
KUL
Mediocre 2.0

Nothing.

They accused me of stealing water.

HNL
KIX
Mediocre 3.3

No online check in . Seats were so small , you have to pay for water . We had to wait in line for an hour just to get boarding passes and we did not have any checked luggage

DPS
KUL
OK 4.0

Our family had 3 seats together

RUDE AND NASTY FLIGHT ATENDANTS. THEY SHOULD FIND NEW EMPLOYMENT WITHOUT CUSTOMER CONTACT! !!

KIX
HNL
Good 7.6

Flight boarded a few minutes early and arrived in Honolulu 40 minutes ahead of schedule. I upgraded to the "quiet zone" area which was perfect, very minimal disturbance from the flight crew.

The food was pretty bad. Especially when paying $15 for a meal. The portions were small and the rice was kind of dry. Maybe add a dessert to the meal might be worth the $15 price tag.

HNL
KIX
Good 6.6

Cost can't be beat, friendly service, reminded me of flights back in the 80's - 90's with no frills. A solid air service that most would find not up to par to their own personal standards. Travelers have been accustomed to getting things as standard over the decades of flying services offered in the past, so not getting them with this airline for free can be frustrating. However, for travelers that are very flexible and don't require much comforts, this airline provides exactly what you need..a cheap flight to your destination.

The scheduled times for departure aren't very flexible, the check-in counter on return flight was extremely long even 3 hours in advance of flight departure, plan accordingly. Passengers can be grumpy because they expect more from the airline, not an airline for most who expect comfort and freebies.

Fri, 16 Mar
KUL
SHA
5h 20m
Sat, 24 Mar
SHA
KUL
5h 30m
RM 911
Trip: 9 days
Overall 5.7 OK
Based on 243 reviews
Boarding
6.3
Comfort
5.7
Crew
6.7
Entertainment
3.9
Food
5.0
HNL
KIX
Mediocre 3.3

No online check in . Seats were so small , you have to pay for water . We had to wait in line for an hour just to get boarding passes and we did not have any checked luggage

KTM
KUL
Mediocre 2.0

Nothing.

They accused me of stealing water.

SYD
KUL
OK 4.3

After boarding flight they took so long to provide food. Kids were literally crying of hunger.

KIX
HNL
Mediocre 3.3

The terms and conditions say that you are not permitted outside food or drinks, but none are provided. Phones are not permitted and there is no entertainment system in lieu of this.

KUL
HND
Mediocre 2.0

Nothing!

$165usd for two 20kg (50lbs) bags on a 7hr flight for two passengers is ridiculous! Not being able to get free water on a 7hr flight is crazy! I can under short local flights having all these extra charges but long haul flights like most other carriers shld come With at least 1 free checked bag and at least free water or soft drinks on a flight.

Tue, 10 Apr
KUL
SHA
5h 30m
Tue, 17 Apr
SHA
KUL
5h 30m
RM 922
Trip: 8 days
Overall 5.7 OK
Based on 243 reviews
Boarding
6.3
Comfort
5.7
Crew
6.7
Entertainment
3.9
Food
5.0
KIX
HNL
Good 7.6

Flight boarded a few minutes early and arrived in Honolulu 40 minutes ahead of schedule. I upgraded to the "quiet zone" area which was perfect, very minimal disturbance from the flight crew.

The food was pretty bad. Especially when paying $15 for a meal. The portions were small and the rice was kind of dry. Maybe add a dessert to the meal might be worth the $15 price tag.

HND
KUL
Mediocre 2.0

I paid extra to sit at the quiet zone only to be disturbed all night by a crying baby. The stewardess are also not friendly and used fierce tone to ask us to turn off our phones. We ordered food for it to be our breakfast before arrival but the food was served at 1am. When asked if I could eat it later since I am really tired and wanted to rest, the stewardess just hush me to eat it now since later light will be off. It would be better if the food is served as breakfast before arrival.

KIX
HNL
Mediocre 2.0

Nothing.

We paid for our checked baggage ahead of time but when we checked in they said our payment wasn’t in their system. We ended up having to pay again at the counter and the price was more than double for each bag! 7.5 hr flight and you have to pay for drinks (even water) and meals.

KTM
KUL
Mediocre 2.0

Nothing.

They accused me of stealing water.

SYD
KUL
OK 4.3

After boarding flight they took so long to provide food. Kids were literally crying of hunger.

Malaysia to Shanghai Hongqiao & other airports flight information

Flights arrive in Shanghai Hongqiao & other airports
Flights depart from Malaysia
Flight price RM 732
Airlines AirAsia X, Vietnam Airlines, XiamenAir, Shenzhen Airlines, Malaysia Airlines
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