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(Return)
Airports
Origin
Kuala Lumpur
RM 397
only
RM 397
Destination
Kalibo
RM 397
only
RM 397
Tue, 14 Nov
KUL
KLO
3h 45m
Mon, 20 Nov
KLO
KUL
3h 35m
RM 397
Trip: 7 days
2.0MediocreShow reviews
Overall 2.0 Mediocre
Based on 1 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.8
HKT
KUL
Good 6.6

Nice clean plane and efficient staff

We Pre ordered (and paid for) meals when we booked our tickets, having flown Air Asia before we knew what was good and what wasn't. Somehow our orders were lost and we got the 'default' meal on all flights which was sweet and sour chicken meatballs which was almost as awful as it sounds. We heard the same thing happen to the lady in the seat behind us. Staff pretty much ignored our complaint. There's also a weird process with check in where you get processed into a small lounge Pre flight with no food or shops, there doesn't appear to be a reason for this other than making you sit somewhere cramped and uncomfortable for an hour before your 9 hour flight.

KUL
CNX
Excellent 9.5

fast and easy

seat comfort and leg room plus they charge for everything extra

SIN
PEN
OK 5.6

constant flight delays

KUL
KLO
Mediocre 2.0

We finally made it to destination

The flight was turned around halfway to destination due to technical problem. Understandable and acceptable. However very little assistance was given to us once back in KUL while waiting for new flight. Zero compensation given, not even a free soda on the new flight! Hey Air Asia, its called a voucher! Never did get the meals we had paid for in advance when booking. Will avoid this cheap skate airline in the future.

PNH
KUL
Excellent 10.0

There was a fee to change the automatically assigned middle seat to a window seat, but it was low: either $6 for a seat close to the front of the plane or $3 elsewhere. It was nice to have those options. First time flyer on Air Asia; I would choose them again.

No beverage service unless you had booked it in advance.

Sun, 21 Jan
KUL
KLO
26h 50m
Sun, 28 Jan
KLO
KUL
7h 40m
RM 760
Trip: 8 days
6.5GoodShow reviews
Overall 6.5 Good
Based on 113 reviews
Boarding
7.2
Comfort
6.4
Crew
7.3
Entertainment
5.1
Food
5.6
HKG
SIN
Good 7.5

All in all a pretty good flight. Nothing much to write home about but nothing really went wrong. Pretty Good and what you'd expect.

Wasn't thrilled that I had to pay SGD48 both ways for up to 15kg check in. That extra SGD96 would have made a difference when comparing flights on Kayak. Delays leaving HK and SG but all of it was on the tarmac so not really Scoots fault.

HKG
SIN
OK 4.3

N/A

The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!

SIN
OOL
Good 6.0

The flight was cheap and the plane itself (B787) is a new plane and the lower pressurised altitude is very nice.

I didn't like being told off by one of the flght attendants for eating my own food on the flight. If Scoot's food was more reasonably priced I would buy it, but it is overpriced and therefore I need to bring my own. The seats are uncomfortable for sleeping in. The cabin temperature was a bit cold and with no blanket supplied this made it hard to sleep. Even though you are flying between two tropical destinations, I would recommend bringing a jumper.

SIN
SYD
Good 6.3

Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though.

SYD
SIN
OK 4.3

Early alert that flight was going to be 5 hours late.

No online check- in. Very slow check in at airport. Vouchers provided for food at airport - only problem was we couldn’t find a place that would take them. Boarding was painfully late and slow. As we arrived in the early hours of the morning the cost of taxis were double the normal price. Still no compensation as promised by the airline when they initially advised us of the late flight. Could do a lot better.

Tue, 20 Mar
KUL
KLO
3h 45m
Tue, 3 Apr
KLO
KUL
3h 40m
RM 477
Trip: 15 days
2.0MediocreShow reviews
Overall 2.0 Mediocre
Based on 1 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.8
KUL
MYY
OK 4.0

Politeness of the crew. Welcoming you with a smile

Delay. So many delay

MYY
BKI
Good 7.0

All except boarding

Flyers cutting que prior to boarding without intervention from air crew staffs.

PNH
KUL
Excellent 10.0

There was a fee to change the automatically assigned middle seat to a window seat, but it was low: either $6 for a seat close to the front of the plane or $3 elsewhere. It was nice to have those options. First time flyer on Air Asia; I would choose them again.

No beverage service unless you had booked it in advance.

HKT
KUL
Good 6.6

Nice clean plane and efficient staff

We Pre ordered (and paid for) meals when we booked our tickets, having flown Air Asia before we knew what was good and what wasn't. Somehow our orders were lost and we got the 'default' meal on all flights which was sweet and sour chicken meatballs which was almost as awful as it sounds. We heard the same thing happen to the lady in the seat behind us. Staff pretty much ignored our complaint. There's also a weird process with check in where you get processed into a small lounge Pre flight with no food or shops, there doesn't appear to be a reason for this other than making you sit somewhere cramped and uncomfortable for an hour before your 9 hour flight.

SIN
PEN
OK 5.6

constant flight delays

Tue, 3 Apr
KUL
KLO
3h 55m
Sat, 7 Apr
KLO
KUL
3h 40m
RM 519
Trip: 5 days
2.0MediocreShow reviews
Overall 2.0 Mediocre
Based on 1 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.8
KUL
MYY
OK 4.0

Politeness of the crew. Welcoming you with a smile

Delay. So many delay

KUL
JHB
Mediocre 2.0

Delay for 1 hour

MYY
BKI
Good 7.0

All except boarding

Flyers cutting que prior to boarding without intervention from air crew staffs.

KUL
SIN
Excellent 10.0

Efficient service & great crew

KUL
CNX
Excellent 9.5

fast and easy

seat comfort and leg room plus they charge for everything extra

Tue, 19 Dec
KUL
KLO
3h 45m
Sat, 23 Dec
KLO
KUL
3h 35m
RM 713
Trip: 5 days
2.0MediocreShow reviews
Overall 2.0 Mediocre
Based on 1 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.8
KUL
KLO
Mediocre 2.0

We finally made it to destination

The flight was turned around halfway to destination due to technical problem. Understandable and acceptable. However very little assistance was given to us once back in KUL while waiting for new flight. Zero compensation given, not even a free soda on the new flight! Hey Air Asia, its called a voucher! Never did get the meals we had paid for in advance when booking. Will avoid this cheap skate airline in the future.

PNH
KUL
Excellent 10.0

There was a fee to change the automatically assigned middle seat to a window seat, but it was low: either $6 for a seat close to the front of the plane or $3 elsewhere. It was nice to have those options. First time flyer on Air Asia; I would choose them again.

No beverage service unless you had booked it in advance.

MYY
BKI
Good 7.0

All except boarding

Flyers cutting que prior to boarding without intervention from air crew staffs.

HKT
KUL
Good 6.6

Nice clean plane and efficient staff

We Pre ordered (and paid for) meals when we booked our tickets, having flown Air Asia before we knew what was good and what wasn't. Somehow our orders were lost and we got the 'default' meal on all flights which was sweet and sour chicken meatballs which was almost as awful as it sounds. We heard the same thing happen to the lady in the seat behind us. Staff pretty much ignored our complaint. There's also a weird process with check in where you get processed into a small lounge Pre flight with no food or shops, there doesn't appear to be a reason for this other than making you sit somewhere cramped and uncomfortable for an hour before your 9 hour flight.

SIN
PEN
OK 5.6

constant flight delays

Sat, 28 Apr
KUL
KLO
3h 55m
Tue, 1 May
KLO
KUL
3h 40m
RM 937
Trip: 4 days
2.0MediocreShow reviews
Overall 2.0 Mediocre
Based on 1 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.8
KUL
SIN
Excellent 10.0

Efficient service & great crew

KUL
MYY
OK 4.0

Politeness of the crew. Welcoming you with a smile

Delay. So many delay

HKT
KUL
Good 6.6

Nice clean plane and efficient staff

We Pre ordered (and paid for) meals when we booked our tickets, having flown Air Asia before we knew what was good and what wasn't. Somehow our orders were lost and we got the 'default' meal on all flights which was sweet and sour chicken meatballs which was almost as awful as it sounds. We heard the same thing happen to the lady in the seat behind us. Staff pretty much ignored our complaint. There's also a weird process with check in where you get processed into a small lounge Pre flight with no food or shops, there doesn't appear to be a reason for this other than making you sit somewhere cramped and uncomfortable for an hour before your 9 hour flight.

KUL
CNX
Excellent 9.5

fast and easy

seat comfort and leg room plus they charge for everything extra

KUL
KLO
Mediocre 2.0

We finally made it to destination

The flight was turned around halfway to destination due to technical problem. Understandable and acceptable. However very little assistance was given to us once back in KUL while waiting for new flight. Zero compensation given, not even a free soda on the new flight! Hey Air Asia, its called a voucher! Never did get the meals we had paid for in advance when booking. Will avoid this cheap skate airline in the future.

*
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