Business class makes all the difference. Service excellent.
Gate area. Flight delay due to air traffic issues. Use of remote gate stand at Colombo.
No headphones were given.. No entertainment
Free entertainment (nice selection of movies), free food and drinks (food is a bit spicy, but within reason), more leg room than expected.
At first they refused to let me in on the plane, because they misread the instructions from Dubai and thought I couldn't even be at the airport. I can't go into Dubai, but I can be at the terminal. To their credit, they realized their mistake just in time and I was able to make the flight, albeit barely, so no harm done.
This was my first time flying in and out of Colombo and on Sri Lankan Air. I was impressed by the staff, the service, and the in flight amenities, considering it was a short 1 hour flight from Colombo to Maldives.
I had no dislikes in this trip in particular.
They have great direct service, and moderately priced. And fantastic flight times.
The flight always leaves late from Dubai and from Colombo. Not to any fault of the airline, but screaming babies the entire flight on the way to Colombo was stressful.
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