Flight was cancelled and no one communicated to me. I got up at 2 am and went To the airport at 3 am and then found out that the flight was cancelled. Had to talk to many people to put me on a different flight. Lot of confusion and chaos
Flight attendant made my glass of water and starter fall down. She gave me a dessert extra (!) as a replacement and promised to come and clean it up and to bring a new cover. She never came. Eventually, I asked another attendant who put me in another chair and cleaned up. During the flight, NO water was distributed at all. Normally, this is done every 1-2 hours.
Good plane and friendly service on board.
Waiting 30 minutes in the morning for check-in and staff doesn't speak proper English is a no go. Expected more from the Hello Kitty plane.
Good seating..Good boarding. Entertainment was so-so system doesnt work very well
Skip the food
I love the price, all staff was kind and helpful and the seats are comfortable.
I didn't like the food. Most of it made my stomach upset so I didn't finish and landed very hungry. The entertainment was limited as well. For a 13+ hour flight I was disappointed with the amount of TV shows and movies I had access to. I would still recommend EVA to friends and family with a warning to bring approved food and entertainment.
Good customer service and on time flights
Maybe more food options
the flight staff and comfort was excellent.
You are not allowed to use the phone during the flight even with flight mode so it is quite disappointing.
Horrific customer service
When I came to the airport in Shenzhen I was told that my ticket was booked but not issued, called the number to US support and got the answer that they would issue the ticket immediately, it was in que?? 5 minutes later the lady at China eastern support told me you guys cancelled the ticket? This is 45 min before my flight was supposed to leave and you cancel my ticket without informing me? I bought a new ticket from China Eastern. What is wrong with you? How can a company fail this flat? //Mattias
Excellent - Arrived half hour ahead.
* We were not able to check-in and change the seat on line in advance.
just enough time in Doha between flights. Not too long not too short!
Asian vegetarian food can be of better quality.
Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!
Over all great
I liked everything from A to Z! the aircraft was spacious and new. The staff were very friendly and cooperative and attentive. the seat was comfortable and entertainment system was great!
Again amazing wonderful flight attendants!!! Excellent service!!! I'm sooo impressed!!! Great food!
We’re not the seller
At KAYAK we don’t set prices, so it’s not possible for us to guarantee what other companies are selling.
We aggregate tons of data for you
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we don't guarantee prices we find.
Why aren’t prices accurate 100% of the time?
Prices on airline seats, hotel rooms and car hires can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find on occasion that certain prices are no longer available.
More questions or if you have a bad price to report to us
Please send us an email and someone from our team will get back to you promptly.