I lucked out, I was in a row alone, so got to stretch out and sleep for 3 of the 6.5 hours of the trip.
The entertainment might have been good, but the touch screen system was extremely cumbersome andf it was hard to get a good overview about what was available and then when one thought one had chosen something, something else started to play. I tried to listen to classical music, but the cabin music was louder,
Customer service people were nice.
American Airlines broke my carry on luggage handle and was told that I couldn’t claim it even though I was told that I had to check it in. Airplane was cramped, felt really uncomfortable
Plane was not full so more space. Original seat whilst legroom was plentiful the aircraft hull made the seating experience cramped. Poor interior space design. Entertainment excellent helped me concentrate on work. Left late but made up time in the air given arrival time this was good.
Food especially snack was absolutely dreadful. Cabin staff were polite but have done one too many transatlantic flights and the process whilst polite is a transaction. The customer is not special.
Employees seemed like they didn’t like working for American. Flight was delayed and nobody informed us about it until it was past the past the boarding time. Missed connecting flight and booked on flight 5 hours past original departure time. Sat in an aisle seat and stewardess kept bumping my arms.
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