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Quiet, easy access to the city, very helpful staff who could speak English as well as German, clean comfortable room. The artwork on the walls of the room were nice, as well. Internet access too slow. Connection was plenty fast, but service provider (outside hotel) very slow.
close to my conference site and train station; clean; good breakfast; staff helpful when approached, spoke good English; basic necessities were well met (hangers, shelves for clothes, TV) very small rooms, stripped down--not even a scatter rug on the wooden floor; no iron/ironing board in room
the location is very strategic. very near to old town and main station
We arrived from USA 10am, They allowed us to check into our room about 11:30 (once it was cleaned). So far we have stayed in 3 hotels in Switzerland. The Britol was the only hotel that we had to pay for internet services. The reason I am doing this survey is because the hotel we are currently staying in has free wireless otherwise I would not take the time if it was on my dime and when I get back home I would be too busy to complete the survey. Based on having to pay for wireless I will look for another hotel that has free wireless.
Close to central train station small room
The staff at reception were really fantastic. They were very helpful, and resolved any problems we had right away. Also, the breakfast was terrific.
Location Noisy bed
Location is great.
ComfortaBLE beds Would like tea and coffee available for guests free. Especially if waking earlier
I like the convenience to the station and shopping. the hotel is very well run with most helpful staff The internet connection is far too expensive. Other Hotels, both in Switzerland and the rest of Europe, have WiFi connections for just a few euros or, often, free.
We loved our dinner at the hotel seafood restaurant.
Friendly and proffessional staff, hotel location and excellent service no
The location of this hotel is excellent for my business purpose. There are many little restaurants to choose from and the tram is right next to the hotel.
Very good location. Very easy to move around to important places in Zurich. Good for shopping also. I requested for the taxi to International Airport. I am expecting a meter taxi. When the taxi arrived there is no meter and the hotel didn't inform me ahead about this. Taxi charged me CHF 60 and I think this is not acceptable. Hotel should inform me an estimated cost of the taxi before they call.
The staff could not find the Booking .com reservation but handled the situation well and I was given an excellent room as I had requested. None
Large, fully appointed rooms near the train station. Also, near close to major shopping. Attention to detail was lacking for a quality hotel. Two or three small problems but major problem was heat was on and couldn't turn it off while air conditioning was off and couldn't turn it on. If possible book a room away from the main street.
Location. Location Location...... I would recommend this hotel just for its location. they were overbooked and offered us to choose smoking room or smaller room just above tram station. Unprofessional!!!!!!! We had to wait for 20 minutes at the reception desk before we were taken to see the room.
location, restaurant and cafe The hotel a lot of maintenance works, they should have mentioned that when comfirming reservation. Housekeeping was poor for a 4 star hotel
centrally located no
Very comfortable and quiet. Excellent quality and variety of the products offered in the bathroom (shampoo, conditioner, body lotion, etc). Location was excellent for those who prefer a quiet place but at a walking distance of the lively old town in Zurich. Everyone of the staff was extremely helpful and amiable. Comfortable garage. I would definitely recommend this hotel.
We have been traveling for 5 weeks and this was the nicest hotel we stayed in (better than the luxury Hilton in Rome by far). The rooms were comfortable and luxurious without being "fru fru" (excessively fancy with too much decoration, too many pillows, etc.). The rooms had everything we needed, presented in a useful, thoughtful way.
the hotel very good located and nice also only 5 minutes walk to the main station , everything was good . the bed mattress was soft and we could not sleep at the first night , we asked the housekeeping to change it to us and they manage to but a wooden board underneath it to support the matters than it is OK . so all in all we did enjoy our stay .
Hotel Continental Zurich was a superb experience for us. It was within walking distance of the station and an excellent tram service and also the old town and virtually everything one would want to see and do in Zurich. We had a lovely, quiet, well appointed room, immaculately presented. There is an excellent bar, elegantly appointed, the whole hotel is a very pleasant place to stay. We enjoyed a very pleasant room service dinner one evening. There was one small glitch in checking out, the room rates didn't coincide with the confirmation we had received from Bookings.com and the hotel. It was politely explained (and immediately corrected) as a computer error because there were room rate changes over the two nights we stayed.
Temperature of shower water doesn't stay the same.
Easy to find the location, near the central station, near Centrum The hotel didn't release deposit on my credit card
Brilliant location, very good service, welcoming staff, comfortable rooms, free internet, close to the main railwaystation, wi-fi connection
Great central location. Staff very friendly and helpful with directions. Our room is fairly small but very comfortable. Super comfortable bed, bedding and pillows. Quiet, no noise at all. Breakfast was included in our stay and was very tasty and high quality. The breakfast staff were sincere as well. Parking was an extra charge but that is the case with all the hotels. It was underground so you could park and have complete peace of mind. The main station is very close and is open Sundays also if you need anything or want a place to eat. Needs a greater mini bar selection.
The room was spacious and very clean and the hotel's location close to the main city center is great. Friendly staff and inhouse car parking. Breakfast was not included in room price and was far too expensive.
Very small bathroom, strange smell in the room
Every thing OK
A very pleasant stay,highly recommended. None
cozy style of room with a balcony Poor breakfast
Excellent location near the Central Train Station (5 min. by foot) and city center. Tram to airport just at hotel's front door. Big room, friendly staff, reasonable price (for Zurich). I'll recommend this hotel to my friends.
Location Beds were absolutely terrible. Pillows were terrible. Rooms were incredibly small. Location was average. Security was questionable with their room key system..... despite all this it was still almost $200/night.
Close to transport and facilities Breakfast was inadequate and very expensive
Easy access to trams, helpful staff, rooms all had pleasant verandas
Leoneck is a very well located hotel. Very easy to get to from Central Station. I will definitely stay again. Rooms smells bad.
central location, reasonable price noise from the street, noise in the morning from the bells of the nearby church
Noisy group in next room kept me awake, and required badgering of reception to get this
The restorant crazy Cow The location even it is close to the train station is up hill. The noise from the tram you can not sleep with the window slightly open
Excellent location for a meeting at the railway station for me. Excellent situation for shopping for my wife. Windows (Room 310) are poorly insulated.
location to bahnhof inexperienced front office staff
The hotel was conveniently located near the train station. The bar had a great pianist/vocalist. It was easy to walk anywhere in the city from the hotel. Breakfast was a bit expensive.
location, location, location!!! The staff was very helpulf and accomodating, but not necessarily effective in solving request. The restaurant (King's Cave) was excellent, and the service top notch. the A/C did not work well, and the solution I got when I asked for somebody to get it fixed was to open the window. The parking although available, was not necessarily very user friendly as you need to get somebody from the staff to go down with you to get your car in and out of the garage.
Location and staff. both terrific.
Location is perfect. Close to the station, the shops and business centers.
Location. Next to main train station and river. None
location, good restaurant downstairs
Air conditioning very bad , also It is at a very noisey corner so the windows must always be closed !!
it is conveniently located, but rather old, albeit well maintained no decent parking facility
very nice location
Restaurant and Bar, Knowledgeable and helpful staff, central location of the hotel for restaurants, shopping, sightseeing and transportation around the city. small rooms, weak air conditioning (more like climate control, only).
access to public transportation
Staff very pleasant and helpful. Decor and artwork in room and lobby excellent. Appreciated having fridge. Breakfast the best for our needs of all the hotels we used. Room a little tight and knocked our head on sloping ceiling in top floor room, but room bright and comfortable with view of city. We were on 6th floor but lift went only to 5th floor and we had to drag suitcases up after tiring train ride. Once settled in we were OK. An electric jug to make tea in room would have been good, but we later discovered there was a courtesy water heater downstairs.
Breakfast Aircon not very efficient
Quite, comfortable, with friendly staff and convenient city location. small breakfast selection
friendliness of the staff not really
I like the fact that the tram stops exaclty outside the hotel, so it is very easy to go either to the center of Zurich or to the airport.
Clean rooms, good service expensive
The room is perfect, quiet and clean. The staff at the desk and in the breakfast room (Frau Vesna) are excellent. Food is very good, hotel is perfect location, close to the Hauptbahnhof and shopping, we could jump on the tram and go everywhere. loved it, Sandy Keays
the breakfast is good. the location is very good gives you the opportunity to go around easily. there was only one thing that i could think about : no kettle,coffee or tea in the room. these days where almost everywere one can have it in the room we missed it.
Hotel staff No
Its luxury hotel, very nice river view,very good staff, quick chick in and chick out. Daily breakfast are the same no changes!!no multy choices
the service was very good and very good location and the room size is very good also
Very friendly service unreasonable prices for food items ,Wine
Executive lounge was great. Breakfast was great along with availability of wine and other drinks. Light food served in late afternoon was disappointing and was not what I expected. Food was more like snack sand very little choice.
the Upgrade to a beautiful suite overlooking Zurich with a panoramic view. The bed was the most comfortable bed I've ever slept in.
smoking area house keeping is too early
Clendiness, efficentcey etc was good. The room given was a in a corner with a proper view.
Very clean, quiet to sleep, nice bathroom, good restaurant & bar Staff started cleaning from 9 o´clock... we were still sleeping - disturbing
i think i enjoyed living at marriot and the its location is very approachable and its a luxurious place to live .... i had booking btu when i came to hotel the room was not ready so i waited for somtime so this shouldnt be happened and a lack of management so try to look at this next time ....
Location to Central Zurich Somewhat pricey
I loved the room ! It was simple but very comfortable the breakfast times could be prolonged until 11 on the weekends and the check out should be until noon
Friendly, efficient and helpful staff. Good breakfast in pleasant, clean environment. Room was well furnished and everything in good working order.. Coffee machine a nice extra. Situation somewhat noisy, but solid windows kept out the noise.
Excellent location, friendly staff, basic but nice breakfast.
good location and simple
Most of the staff was very friendly, they lent me an umbrella everytime I needed it and they gave me instructions to visit some places in Zürich. The day I left there was a man attending in the counter and he said he could not give me the receipt of the hotel payment because that was a matter I had to solve with Kayak.com. Now I need that receipt to justify my expenses and I don't know how to obtain it.
I was on the top floor. It was extremely hot and humid even though there was a fan in my room.
Extremely helpful and friendly reception staff
I like the structures, the forniture, the charme, the rooms and the position. It' s near the Central Station and the old town. My favourite hotel in Zurich.
Excellent location, very helpful staff, variety in breakfast and extremely clean bedrooms None
The clean rooms and the minimalistic decoration.
I was first given a modern room with graffiti, but disliked it and asked to change to a classically set room, without anything written on the walls. My request was immediately answered and very friendly receptionist changed my room to a better one. People always smiled and were helpful and always willing to assist in any matter.I have stayed in this hotel quite a few times and it will certainly be my hotel of choice next time i visit Zurich. Everything was lovely!
right in the center of old town. very good location to see old and new city. nice resto's around. no hotel parking, private (paid) parking around though. room is indeed qulaity. well i honestly didn't need that much in my room and i thought i could have stayed in less expensive place without much of those comfort. staff was ok, but not cheerful (!).
Very helpful staff. We were able to get into our rooms early after overnight flight. The weather was quite warm for late May and the room was too hot. It should be air-conditioned.
I loved that our room had a closet so I could hang nicer clothes. Also, there were 3 hooks right by my bed. I loved that it had free wi-fi and a mini bar in case you were too tired to leave for drinks or snacks.
ten minutes from the railway station 10 mins from shopping & museums and 3 minutes from restaurants It was quite noisy outside our room (307) on Saturday night, but it was quiet on Sunday night.
Very small room, but clean.
quite fresh, renovated room and bathroom it is situated nearby a very noisy street with heavy traffic
Location is beauteful. Breakfast was poor.
The friendleness of the staff.
Centrally located and close to the central station.
Very convenient location. Good value for money. Pleasant. N/A
The friendliness & help given by the staff No
The room was very clean and well decorated. I had a double bed even if I was a sole client. Bathroom was also clean and has a normal size. The breakfast room is impressive with his wonderfull view on the street. Check in and check out is done quickly. Hotel located at 5 minutes of the main train station and closed to the old town where you have many restaurants. There was no plug in the (my) bathroom, so no possibility to use an electric razor.
the interior design for the same price one can stay 3 or 4 nights in a similar hotel in any other european country
Spacious room. Very quiet. Nice breakfast. Five minute walk to train station, 10 minutes to historic area. Staff very friendly. Lighting was a bit dim in the room. Work desk in a rather dark corner. Heat was on (Sept) but not quiet warm enough in the room.
Great location and value for money. No complaints.
Location was very good. Food served was very good with friendly service. I was very happt to stay there.
room was ready only at 15 30
Friendly, efficient staff. Ultra modern room, spotlessly clean. Great breakfast with extensive selection of food.
Convenient location to Bahnhoff. Cleanliness. Friendly and helpful hotel staff. When asked, restaurant servers stated service was not included. This is not correct in Switzerland. The menu should reflect a statement concerning included services.
building is quite nice, it feels well preserved without looking too outdated or without character. breakfast was a good variety of spread. they will accommodate guests for ice and other things if needed. would stay there again. some spare toiletries would've been nice, but not completely necessary.
The breakfast is too simple.
Great location. Staff very helpful. Value for money.
not much very expensive for what we received, and the staff were not helpful at all
The location is great: a five minute walk from the train station with no hills to climb. Central to Zurich: shopping is minutes away, great restaurants are everywhere (Cicino for absolutely the best pizza and Italian food in Zurich). Staff very friendly and multi-lingual.
the location is great, staff and service near to perfect especially the reception area. ambience is cosy and hotel lives up to its reputation like a 5-star hotel. I am highly impressed and happy with everyone at the hotel and its professionalism and friendliness. will definitely come back to this hotel again if i visit zurich next year. its a very fantastic hotel and the little minor issue is only a little noise from the trams as our room's window faces the tram lines but this tiny issue is overwhelmed and overcome by all the excellent points of the hotel so nothing i can complain about. absolutely worth every cent i paid for.
I especially appreciated the attention to detail exhibited by every member of the hotel staff; the welcome glass of champaigne was also a nice touch. A standout was the very nice baked goodie sent up to our room which acknowledged and thanked us as returning guests.
We like the fact that our room was comfortable,clean and well appointed. The staff was very helpful and courteous. The hotel was close to all kinds of transportation and shopping. Can not think of any.
An absolutely classy hotel, with superb service. You can't beat the location - right at the heart of the city.
i liked it's location and I liked the chocolates in the room. i disliked the construction that was going on during my stay. It disturbed my rest and blocked any view from the hotel. I disliked how smalll the rooms were. Except for Andy, no employee made me feel like they cared about making my hotel experience
Pleasent, quiet, Sympa, location, have been before
convenient and very near to central station
Superb attention to detail by the staff - little touches here and there such as fruit in the room, lots of accessories, beds turned down in the evening with chocolate on the pillow, excellent buffet breakfast with champagne. The location opposite the main station is excellent, especially for airport access - it couldn't be easier. We did not sleep well. We had an inside room which had little air movement, and the air conditioning did not seem to control humidity. The room was comparatively small compared with some we have stayed in. The hotel is being refurbished externally and the view from all outside rooms is obscured by plastic sheeting. The hotel information should mention this sort of thing at time of booking.
A great find! Excellent location a short walk to main station, tram stop just outside and a pleasant walk to the bars, restaurants etc.
Location was perfect, breakfast excellent, free DVD to rent, comfortable room,
Room was very clean. Limited hotel staff. Breakfast is poor. Small iron room behind reception.
Its strategic location
Great location and friendly staff
Very practical if you are traveling by Train or Bus near city centre
Very friendly Personell, all of four I have met....makes the stay a joy ! Good breakfast in Restaurant nextdoor, but a bit of strange staff there.. Big rooms, so near to station you'd almost overlook the Hotel (=positive!) Will absolutely keep the adress for next time !
easy access to the hotel from zurich main train station but the area is not great. and the room is not too pleasant to stay
This hotel was directly beside the train station and the location was helpful to us. The receptionist was helpful open to our needs with children and we were grateful to her. The room itself was not enjoyable to be in, stuffy and hot. It was extremely difficult to get to (5th floor and over many stairs - not easy with kids) and the the photos of the room on the website are more impressive than what I received. It may be a reflection of zurich hotels in general, BUT I felt the cost was excessive compared to what I got in other countries and would not return based on this. It was also the only hotel (of many) we stayed in that wanted to charge a fair bit for a cot in our room.
very helpful staff good location, no noise in bedrooms, wireless connection clean bathroom, clean bedsheets, comfortable bed, etc Poor condition of rooms/corridors Stuffy rooms & corridors Breakfast facilities could be better
Simple but very clean and comfortably a few minutes walk from the rail station. The breakfast is maybe a bit to simple for someone with a good appetite in the morning.
Very good location. Breakfast was poor. Room was very small but OK for price.
The room was small but clean. Missing wardrobes, just a few hangers for the clothes.Newly renovaited hotel. Personal was friendly, breakfirst was ok. Sharp edges on bedframe
friendly staff, comfortable room. Superb shower! By British standards it was a bit pricey.
clean and well located most rooms tiny, double beds with access only to one side of the bed, too basic even for this price, poor and mean breakfast. Better room at the same price, which was available(!), was achieved only after bitter complaints. We are not used to jumping on top of each other in order to exit the bed... totally unacceptable!!!
Nice and clean room. Friendley staf and a goog breafast. 3 minutes from the central station and de old city.
close to central train station and attractions. easy to reach.
Single room was rather spacious and much better than I expected. Hotel is near to train station which is another big plus. Kinda confusing when it came to breakfast time. You basically sit down and they serve the breakfast (ie bread & coffee only) to you. Not ideal when you are rushing for time and the whole place is full of guests.
Walking distance from railway station
Very good position, friendly staff, good value for money Noisy and hot in summer. Rooms need air condition.
They have a luggage depot for after you check out. The internet connection in the lounge was fast. I enjoyed the breakfast (simple but quick). No internet access in the rooms.
Basic, clean and central No internet access in room, only in the common launch.
well situated at the border of old city very close to the main railway station, neat, clean and quiet though a bit minimalist What's negative is all about service, from the young fellow at reception desk for check-in who takes a lot of time to unpack his own bag when client's waiting for him to finish, to the chamber maids who have unpacked a gift box clearly wrapped as such, forgotten 10 mns in the room after check out. Back to my room for taking this forgotten parcel, I've found the said room service with the items present into the gift-box physically in maids' hands and pockets.
Good access to train/bus stations and Coop Too basic in particular for women
The personnel is very friendly. It's possible to leave your baggage in a special locked room in case you have a late train/plane and want to walk around the city. The location is very good (apprx. 7 min to the railway station and to the main shopping avenue). Free wi-fi.
Clean, efficient, comfortable & quiet. Ideal location for our purpose - 5 mins. from railway station. No up-front charges. No bad points as such - just seemed a bit overpriced for basic room facilities and simple breakfast.