Would you like to save as your currency permanently or for this visit only?
The location was great, good value for the room however parking was an additional $54/night. Try out Art and Soul restaurant, delicious! Parking. But in DC I guess it's standard...
Either the hotel or this booking service gave misleading info. Internet was listed along with TV, sofa, etc., as included. But then the hotel said internet was $14.95/day. They eventually agreed to not charge me for it.
We enjoyed our stay at the Washington court hotel after the liaison did not have a room for us. We arrived at the liaison at 12 am hoping to get into our room quickly and get some rest. We waited in line for at least 30 minutes to check in, as other guests appeared to be having issues with check in. After finally reaching the check in desk, we were told that the room we had reserved was not available. The only available room had no bed, just a pull out couch that could only sleep one person. This situation was the same for another 5-6 parties attempting to check in after us. We were given the option of staying at another hotel down the street and switching back to the liaison for the second night of our stay. We decided to cancel our liaison reservation and stay at the other hotel for both nights. The entire situation was handled in a very unprofessional manor, adding stress and confusion to what we hoped to be a relaxing weekend.
The rooftop pool cannot be beat. It is a beautiful space with cabana and plenty of seating. The room was on the 10th floor making the pool and fitness center easily accessible. Within walking distance to the capital and the mall. Hidden fees, and outrageous parking price, poor attitudes of front desk staff, "free coffee" pretty pathetic, coffee maker in the room not ideal. We couldn't take personal food up to pool despite no signs saying so. I felt like a teenager being reprimanded for sneaking candy into a movie theater. Bar at pool does have food, but be prepared to pay high dollar for pretty average food, without a lot of options. Poor communication regarding hotel activities, woke up for yoga class early only to find it must have been canceled without anyone letting us know. Pool was closed at 5 pm, we weren't even allowed to put our feet in because there wasn't a lifeguard. Website clearly says pool open until 10. It overall was fine, nothing miserable, but some of these details led to a less then impressive stay.
The location was good. The decor was nice and what you would expect from a 4star hotel. They tried to charge us for umbrellas that were returned to the front desk. When I returned the umbrellas to the front desk, the lady was very rude for no reason. Two of the elevators were out of service and the other two seemed as if they would break soon. It was scary everytime getting into the elevator because it would shake and make a noise. Twice the door didn't close all the way completely, leaving a small crack, and the elevator would not move. I highly doubt I would stay here again because of the lady I dealt with that was rude and tried to charge me for umbrellas that were returned.
The room was a little bit too much in regards to modern art deco. There was no two lamp that was the same. Parking cost $48 overnight,
the room was perfect had to pay for parking internet and food I i didn't like the customer service the elevator was not working my room was floor 8 even though i tried to connect the internet and pay it did not work when i talked to to the reception did not help they asked me to bring my laptop and phone down stairs
Everything was nice. Great location. Fantastically comfortable bed. Slept like a baby Parking $48. My only complaint :(
- Great location. - Friendly staff. - Gym doesn't seem to be well maintained. - Noisy.
They didn't let us into our hotel room until very late in the day we arrived due to slow housekeeping service. Upon checkout, we realized we had forgotten a few items in the closet. I called the front desk to tell them of the issue and they said they would take care of it, but when I showed up a few hours later to grab my bags from the coat room and go to the airport, they had no record of me having called and couldn't locate our items left in the closet. One bellman went out of his way to help out and was able to find some but not all of our clothes.
lovely place...great location. close to everything..congenial staff they even came to our door and asked if we needed more towels! No Pay Per View movies..and dish has them!
I liked the decor and unique style of the hotel. I checked in at night so when we arrived we were able to appreciate the dim lighting and music. There was a lot of activity going on over at the bar/restaurant. People seemed to be enjoying them selves. The room was nice and clean. I liked the products in the bathroom. The bed was comfy and the lighting was modern and unique. It took 20 minutes of standing in a very short line before I was checked in. There was a jug with fruit infused water for guests to enjoy. But there was also an overflowing trash can of plastic cups right next to it. There was only one person assisting customers. When I gave my name and info, the representative had a hard time. I showed her my reservation on my phone. She looked at it for at least 3 minutes and then told me that I need to call Kayak to get my confirmation#. I was confused and asked shouldn't she call them (since I stood in line for so long). Luckily I found what she missed on my reservation and she was able to check me in. Later that evening, we were given the number to a local restaurant that delivers. We ordered food. The next morning there is a receipt for a long distance call on the floor near the door. When I called the front desk about it, the rep said they would talk to their manager. When I checked out that day, I mentioned it and the representative at the desk dismissively said that her boss took care of it. No apology or friendly demeanor to spare I suppose. The carpet in the lobby needed vacuuming. It looked like the day after a party in the lobby.
Most convenient location. A short walk from Union Station where our bus dropped us. A short walk to the memorials and the mall. The lobby was huge and welcoming, though some of the couches were a bit worn and needs to be replaced. The rooms were clean, beds comfortable, and there was a Keurig coffee maker in our room! The bathroom was very spacious and the showers were awesome. A safe would have been helpful to store passports, money and small electronics instead of lugging everything around while touring. A small refrigerator would have been a good enity to have. My 5 yr old grandson had milk and snacks that needed c
Broken towel rack in the bathroom
Friendly staff, accommodating, awesome location No pool
Valet and door staff were terrific, as was check-out staff. Rooms were clean, comfortable and well-appointed. The location was perfect for our activities in the city, close to the Metro and the Capitol. Price was very reasonable, Overall it was an excellent value. Registration person never bothered to look up during the transaction, even when we first approached the desk - she just sensed we were there and launched into her questions. Repeated the mistake when we returned with the valet ticket to stamp.
Central location and near Union Station.
I RESERVED 5 ROOMS BUT WHEN I CALLED TO ASSIGN NAMES TO THE ROOMS, I WAS SUBJECTED TO A PISSING CONTEST BETWEEN THE FRONT DESK AND RESERVATION DEPARTMENT. iT WAS SUPPOSED TO BE RESOLVED, BUT ON ARRIVASL IT WAS NOT. iT CONTINUED DOWN HILL AT THE FRONT DESK. NEVER AGAIN...
very close to visit places. very neat and customer service was very good. I would recommend this hotel to my friends
Bell staff and front desk staff at check in were very helpful. Also housekeeping staff was quite nice. Check out staff not very friendly
Location is good and central. Price was o.k.-ish. Doormen friendly. front desk staff was either not friendly (one person) or not very competent (second person). Bathroom was not cleaned well on arrival and cleaning person wasn't friendly, either. Won't stay here again.
Quiet room. Shower worked. First room not clean (pubic hair in tub, stuck to used soap). Changed room. Got a sarcastic apology. Next day, coffee maker in room didn't work. Asked for a new one. Instead, they sent a repair guy ("did you put water in it?" -really!?). Took 45 mins to finally get coffee & hit the gym brfore AM meeting. And what a dump of a gym. One of two treadmills broken, eqipment from 1980. Oh. And $10 for in-room wifi? Why would a business traveler stay at this place? I won't do so again.
Baggage holding after checkout. Plenty of towels. Limited to 30min free wifi in lobby. Hours of bar.
Location. Pleasant, friendly.
Fun hotel, great staff. Enjoyed the visit Some issue with Bis at breakfast. Had to ask for many missing utensils, jam on table had been opened and used. Hard to get coffee refills. Lunch was excellent on all counts.
Great staff, very accommodating. Perfect location, close to all.
Staff all friendly and welcoming. This is our third stay and it is still our favorite in DC. Breakfast is expensive but pretty good.
Hotel was nice and clean for the most part. Staff was wonderful and helped us valet park six hours before our check-in time. Location was close to Capitol Hill, yet in a shady part of town. Bed linens had some yellow stains, but we just folded that part to the end of the bed.
Very friendly and helpful staff. Beautiful rooms, close to the Capitol. Excellent pick.
Nice room, liked the yoga mat in the room, great location literally minutes from Union Station, and very close to Capitol Hill, museums etc. When I checked in, the staff was very unfriendly. Seriously unfriendly. There was also a problem with the kimpton rewards. I signed up several days before the visit, and got an email that I was accepted, but the hotel had no record of this. I was able to login to the wifi with the email address I used with the kimpton rewards, but the hotel could not find it. It seems that they didn't want to accept it, even though they advertise it on their website and in the room.
Close to Union station. Close to bus stops NO Microwave; No small fridge
The location, the historic building and furnishings, and the connected Irish Pub in the building. Fantastic location! The amenities were bare bones. No frig in room, no comp breakfast or wine hour. Only one set of small bathroom toiletries. Room was dusty. Only one elevator working (under construction). Could offer coffee or iced tea or lemonade in lobby.
I liked the location and apparence about buiding, is a Tresaure of tourism in America. Bravo!
The hotel itself was pleasant despite being under repair such as an out-of-service elevator. The convenient location was key for us as we arrived and departed through Union Station, just a couple of blocks away. It's also reasonable walking distance to the capital building, China Town, Verizon Center, Pennsylvania Avenue, etc. The room was small but the bed and room were clean and comfortable. The desk staff were friendly and accommodating. The amenities were bare bones. No frig in room, no comp breakfast or wine hour. The fitness center was a little lacking as well: small space and there were free-weights, but no benches on which to use them. The water pressure in the shower was very weak. It was like trying to shower with a toy squirt gun. Check-in could have been a bit smoother: we arrived around noon, so we had previously requested an early check-in (normal check-in is 3:00 PM and this is not explicitly stated until you complete your booking). We were told over the phone early check-in would not be possible. Once we arrived, we went to the hotel anyway to see if we could store our bags. It turned out we were able to check in early, so I'm not sure why were initially told that early check-in was not possible. Service at the restaurant was poor. We went for lunch after checking in. I ordered a drink after we were seated and I did not receive it until after we were finished eating and had received the check. There was some kind of problem with their taps. They were apologetic and did provide the drink for free since it took so long, which was nice.
Comfortable rooms, helpful staff. Private setting with an interesting bar. The night we were there the bar was very busy and noisy yet the noise was completely isolated from the lobby. Irish themed, the bar had an excellent selection of beers and whiskeys. We didn't try the restaurant, so I can't give an opinion. The Phoenix Park is an excellent choice, especially for business travelers. Nothing - good place to stay.
The hotel itself was pleasant despite being under repair such as an out-of-service elevator and an out-of-service ice machine. When I checked out, they tried to charge me for six nights when I had stayed five. When I pointed this out, there was no apology. Mistakes can be made, but overcharging by hundreds of dollars is a very big mistake and deserves some serious groveling. I waited about five minutes for them to correct this, but they couldn't even get logged into the computer. I told them I'd be in the breakfast room and to bring me the corrected receipt. After half an hour, there was still no corrected bill. I went back to the desk to ask about it. This time I got a mumbled "I'm sorry," but I wasn't sure if it was for overcharging or for taking so long. It seems they overcharged everyone in the hotel, and I was just the first to notice. They were sorting out the mess. Besides a serious apology, you'd think they'd be thankful to me for alerting them to a massive problem before they had a lobby full of irate guests. You might think they would at least offer to pay for my breakfast while had to wait so long, if not offering a free night. I got nothing but a long wait. I eventually got my corrected receipt and ran and caught my train to the airport by just one minute.
The room was small but the bed and room were clean and comfortable. The desk staff were friendly and accommodating. Restaurant staff were poor. I sat for 10 minutes at the restaurant outside on the patio. Several waiters came by. No one would wait on me and it wasnt busy. I left.
Location, the staff is friendly Draft from windows (they are not sealed),the bathroom is cold (no heating lamp there), the heating blows air straight to bed (not comfortable at all especially after taking a bath) no coffee maker in the room, and no hot drinking water in the lobby after 11 am.
The proximity to downtown D.C. and the monuments was perfect! We loved that there were a few coffee shops and restaurants nearby, especially the Dubliner, an Irish restaurant and bar, that was situated right under the hotel itself. Staff was incredibly nice and the hotel was very clean - we plan to stay here whenever we come back to visit! The only downfall is that walking around the area at night can be a little questionable, especially going to or coming from downtown D.C. It's eerily quiet.
Staff were very accommodating. Room was rather small, but very comfortable and immaculate. Restaurant and pub attached to hotel and cafe just down the corner. 5 minute walk to Union Station. Only thing missing was coffee maker in the room.
The room was beautiful and clean. The location was excellent. All the hotel staff were Grundy and courteous. Other room's room service trays sitting in the hallway for more than 24 hrs. Unbelievable that they charged $4 for the water bottles in the room. Tried to go for a drink in the pub, staff were not attentive; sat for over 15 mins without getting asked what we wanted or asked about drinks; simply left and no one noticed.
My room was apparently newly remodeled, and was very modern, exceptionally clean, and very comfortable. The location - just two blocks from the parks surrounding the Capitol on the senate side, are hard to beat. It's a short block walk to Union Station if arriving via train or Metro. There is very little to the hotel other than the rooms - I didn't use the fitness center or the Dubliner restaurant next door, but if you are just looking for a convenient, impeccable room this is a great choice. I'll definitely return. Via the phone and their web site, they required a 3-day minimum stay. Fortunately booking via Kayak let me book a single night, or I would have had to stay somewhere else.