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The location and the bars outside of the hotel! I was informed that Breakfast was not included in the Standard room rate - unbeleiveable for the money!
Great location, panoramic city view from the room, good breakfast, great for city transport room feels a bit small, so as bathroom, breakfast could be warmer, but still that was not a problem for us
Very neat and well arranged! Friendly staff and centrally located, much. Much better location than other the other big hotels nearby.
the decoration of the hotel and the rooms!!! they couldnt find the reservation, and they ask me to pay a normal price. after some arguement they accepted the internet price (i had to show them the reservation from my email) and for breakfast instead of 2 persons, they included only 1. i had to argue 2nd time to accept. although there was a hotel parking for free, they told me to put the car in the parking opposite the hotel that is secured and they cooperate with them, and during check out, the hotel ask me extra 24 euros for 1 night parking!!!!!!!!!
centre of Warsaw Room minibar defect. No option to cook coffe or tea in the room as usual in Novotel or other Accor hotels worldwide.
The room was clean and quiet.
free internet blocked phone preventing me to call from my room using my calling card
I did not like the TV channels at all. There was not single channel with English. All channels had a Polish translation in the background and the user did not have any control over it. That was terrible. An international hotel must definitely have only English channels accessible.
I always stay at Novotel Centrum when I am in Warsaw, it's comfortable central with a great view over the City!
I was particularly impressed by the courtesy and efficiency of the front-of -house staff, who were able to arrange trips for me on the spot even though I had little time. The lifts did not always respond to the card, even though I followed the instructions
very flexible service for late checkout, friendly staff, convenient stay,
Great location and service from all staff. Long queue when checking out, but almost expected as it was 9am.
very clean rooms, very comfort bed, location -near train station and shopping centrum
comfortable, conveniently located, nice restaurant facilities, fitness center is well-equipped no wireless network in the room (available only in common areas)
Very centrally located Too expensive services cost such as internet use and hotel taxi drive to airport
Location, Hearth of the Warsaw , Breakfast , Prices ( 70 Euro / room ) I dont know why didnt Wifi in Room free of charge ?
All requets made were always carried out effectively The pool area could do with some upgrade.
The view from the window! the hotel doesn't have pravite parking for their guests! We payed for 2 days in the parking under hotel for 100$!
Good service, perfect breakfast and hotel taxi service from/ to the airport for a very good rate
Good location near the Central Train station and main business district. The room was clean and they had free apples in the lobby. The staff was not too helpful when we asked about train times to and from the airport. The wifi is only free in the lobby and is charged in the rooms (about $8 US per day).
Good location, good staff in general, nice and confortable room. nothing special.
services and facilities were up to 5 star standard Staff tried hard to help the price of the inroom internet was excessive and meant that i would not use it
The spa/healthclub and pool area on the 43rd floor with a panoramic view of the city is great! The concierge at the hotel is the best to ask for recomendations. And the comfort of the room and the roomservice menu get top points as well! You definitely get value for money here. The service from the hotel staff was polite, but not overly warm and friendly.
The quality of the rooms - great bed, view, bathroom, cleaniness, breakfast delivered to the room. The staff was not so nice, once I felt even offended when I went with my husband to the pool and the man from the help desk handed a form for adults only to my husband and when I asked if it is only one per room or what, he asked loudly and with surprise: "And you already had your 18th birthday?!".
Friendly, efficient staff. Great pool and gym on the 43 rd floor with views of warsaw. I have no complaints.
+ the rooftop pool and jacuzzi, very nice birds-eye perspective views on the city (altough personel seemed very unhappy a little bit everywhere in the hotel ...) & pool was - maybe as expected - a little overcrowded. - - most incompetent hotel staff i ever had in Warszawa ( better go to the Marriot, the Westin, Hotel Diana, and many others for a correct client service ) They charge our credit card for the double (!) amount even one week after checking out (we paid everything correctly @ check-out) & after checking-in with my wife, the morning after they only had breakfast for one, taxi we ordered the night before to catch an airplane was not in time, husband checking out earlier than his wife was apparently a problem, pool service was quite unfriendly, & a lot of other mistakes were made. Finally, after expensive calls from Brussels to Poland, they told us that all mistakes are to blame on booking.com and ourselves. We never go back there.
View from the swimming pool No breakfast , late brunch time on sunday, no nice waiting area in the lobby.
The breakfast was superb.Everything was so fresh and tasty. It is also ideally located withineasy reach of public transport I was very happy with everything
The very center of Warsaw, good service ,very nice rooms
Location If you do not have a laptop they should at least let you have free internet in the lobby
The location is very good near to city centre however in a quite street. Rooms are spacious and nicely furnished. All facilities are available including free internet connection. Great breakfast.
Great location Poor air conditioning in room and lobby
The room was good equiped and employees very nice and helpful. Close from city center
The hotel is a great deal. For a very reasonable price you get nice facilities, access to pool and spa, and the breakfast buffet. Staff were friendly. The location isn't terribly convenient. It's a bit of a walk to get anywhere--even to a tram stop. Rooms seems to have showers but no baths.
Very clean, quiet and courteous staff. Breakfast was wonderful. Nothing comes to mind.
uncomfortable beds location not very good breakfast was not good
Excellent Breakfast Buffet, Rooms were very nice, quiet. Location is far from Old Town and major sites. Metro is not really helpful in getting to the main attractions.
Excellent quiet rooms. Friendly, helpful staff. The only breakfast option is a large buffet. I do not $30 worth of food to start my. A couple of eggs, toast and coffee will do it Not available at the hotel or anywhere nearby. I stayed in two rooms there. Both had broken scales. I suggest fix them or remove them. They are just a toe stub hazard.
The room, especially the bathroom was large and comfortable. The parking garage was also very convenient. The queue at check-out in the morning; the breakfast was not included in the room rate of EUR 110,-
Luxury room, great staff! Great breakfast spread in the morning!
The location is very central, and is good for seeing sights such as the Palace of Science and Culture and the Old Town by foot. It is also 10 minutes walk to the train station and to the Zlote Tarasy shopping centre. We did not plan to have breakfast there, but were offered it for 86zl per person. 172zl could probably have bought breakfast for 10 people outside the hotel, so that was not worth considering.
i like to stay again in this hotel . because it is quite convinion for me .
Location is perfect
Opening time of the swimming pool: 9.00 am till 8.00 pm!!!!! Impossible to use.......
The staff it's polite, and the service is good
staff and welcome specially at the reception bar staff very friendly,, swimming poll is perfect taxi driver and concierge cooperation is not to help the guest i think just to do business between them
The location and open space around the hotel was very pleasent and the view onto the square was an added bonus. Other features we enjoyed being able to open the window in the room for ventilation the separate room room was also an excellent feature.
clean ,location front desk woman
Excellent position. Part of the room lightning and the cabled Internet connection was not working upon my late arrival. Air conditioning terribly noisy. Some staff was strangely snoopy and quizzical - In a five-stars hotel you should be able to relax and let down your guard.
A lovely variety for breakfast. The most amazing comfy bed. I didn't use the pool but was in beautiful surroundings. Hotel in walking distance to the old town. A pleasure to stay there. Didn't supply milk with the tea making facilities so we had to ask for some everyday.
Great location, great swimming pool! Spacious and confortable rooms. I was given a room with 2 single beds. Quite small and narrow bed, even for 1 person.
Location is excellent for both sighseeing and business while in a quiet street. The pool is fantastic. Staff was very helpful with restaurant recommendations and museum bookings, etc. everything was very good.
Bar staff were very friendly and helpful. paying was a problem as I had to pay twice on my VISA as they wouldn't accept my switch card. Swimming pool and facilities were dated and due for a refurbishment. 2 single beds instead of a double as requested.
Very central location, good breakfast. We stayed there in winter and the water in the shower wasn't hot enough.
Everything was excellent! Comfortable bed, clean room like everything was brand new, great breakfast. I would definitely recommend this hotel and I'll stay at this hotel again. It would be nice if a receptionist could tell new guests that they have to use their room card to make elevators work.
The standard of the room, the restaurant and bar, the view from the executive lounge
Nice room, good breakfast The area where the hotel is located can be quite dangerous at night (specially for women walking alone). Even if they say that it is safe, do not take money with you and do not accept to help people asking for information (it is a trap). I have to say that because I had problems with thief and I think that I must warn people.
Really good service, room was clean, issues were fixed after only one call. not applicable
Courtesy and helpfulness of staff Pre breakfast coffee only from 6:00 a.m. t 6:30 a.m. Also, other than an upgrade given, because it was booked with your website, not other Starwood Credit was given, even though the money was taken off at the time of booking.
Everything perfect. Fabulous sea food restaurant
The beds really ARE "Heavenly Beds," as they say. With only one exception, all staff were on their toes, sharp, well spoken, helpful, cordial and enthusiastic. The weekend rate was superb! The lounge had lots of light, comfortable chairs, and excellent "bar food," including fine delicate soups from the restaurant – and some evenings, instruction in making vodka drinks; I returned there to eat one evening, even after checking out. Insufficient lobby seating. Breakfast overpriced when not included.
High class hotel, good location with pleasant staff and service The Internet service from the room is on charge!
The environment, location, cleaness
the fact that the used my name when answering the phone that they permitted late check out i.e.2pm
Staff(reception), please wake up! Peoples check in and check out. Where is the line and how is the first in the line?
We arrived late on the Friday evening and we didn't want to leave the hotel room, the staff were welcoming and extremely helpful. The room was amazing and the bed was very comfortable. The value for money with this hotel is there for everyone to see, I brought my girlfriend here for the weekend to celebrate her birthday and we were gutted when we had to check out at the end of the weekend!
Hotel is big, beautiful, very well-located (in the middle of the city near Warsaw Centralnaia station). Staff is very friendly, english-speaking. Breakfast is excellent. The room is clean and big enough.
-The location, it was easy to reach the city.... -The breakfast, it was really good...
good connection to public transport; centrally loacted as it is located at a very big street it is rather loud
Excellent Breakfasts.Very helpfull staff. No coffee facilities in rooms. Small cupboards.
Super! The excellent personnel! Purely and comfortably! An excellent breakfast :) It is noisy in rooms when windows look at the central street. You will not have a sleep in the morning.
Very nice and cheap hotel with a great breakfast buffet. Very central just 5 min from the culture palace. Clean and nice rooms. Not much to complain about. The staff were not so helpful
Good location, reasonable price Hotel is located very close to a roundabout and since the rooms are not very well isolated, it's quite noisy.
nothing very unfriendly staff. not prepared to help when there was no record of booking
Hotel has a perfect location in Warsaw. Very close to tram, bus and metro station. (1minute walk) Very close to center and lots of shopping centers. Hotel staf is really positive and try to help whenever you need something. Great breakfast service and very clean rooms. We stayed two times in a short period in different kinds of rooms. In one room there were slippers in the room, next time in the room there were no slipper. When we asked the reception, they said there is no slipper service at the hotel. No minibar in room.
friendly staff, very good breakfast, clean rooms the loudness of the street is a bit annoying, but one gets used to it
Good room service and food No double beds in the suites. Tiny rooms with a double bed
Very comfortable room with many amenities; courteous stuff goes out of the way to make sure that the clients are happy. No problems
Service the staff provided Gym was old and outdated
Breakfast were very nice Wi-Fi is not free of charges. Brrrrr...
This hotel is really 1st class. I have read the 1-2 years old comments, most of the "problems" (furneture, noise, smoke -smell in the room) sorted already. Very nice and clean, friendly staff... The offer of meat could be more at the breakfast. The service prices are high.
services, staff amability, cleanliness of the room
Easy to find, good service, no problem with late check in.
Nothing in particular There was at least 60 people waiting to book in when I arrived. The biggest que i have ever seen in any hotel
Staff was helpful and kind. Parking was owful. Spaces for cars are not enough wide to park and get out from the cart without "polishing" wall or car side.
Excellent location, very attractive price for such a high standard No
I liked the room, it was very comfortable and clean. The staff was very nice and helpful. There is unfortunately no swimming pool.
Excellent service, very comfy room and great location.
The luxurious room! The restaurant prices (including the breakfast buffet) seemed steep for Poland!
It is the best hotel in Warsaw More italian Channels on TV
Good location, friendly staff, great breakfast. Perfect for everybody who does not suffer dust mites allergy. It is not a place for you if you have dust mites allergy, all rooms are with carpet and quite old beds
I stay often at this Sheraton. They always make an error with the reservation - this time it was two beds instead of reserved one. But - still great value for the price.
flawless functioning, meets every expectation, good food, quick room service it is quite large - long corridors, many rooms per floor
restuarants espically the thai one best thai food out of thailand nope
Excellent location and good price quality ratio
location not far from station and old town , helpful staff internet connection expensive
The rooms were large and spacious,clean and comfortable.food excellent.could not find any fault with this hotel
Location to railway station and transport links. A little difficult to find.
5 stars ! 5 stars!
Although a flexible room booking was made, the hotel took payment from my credit card a week before I arrived. Acceptable if you have booked a cheaper advance room, but unacceptable for a flexible full price stay.
Location The room was too cold
Close to the railway station. A very comfortable hotel. No free Internet in the rooms.
location and service no ventilation in the bathroom, also bath tab slow to drain
the bed is excellent the service like hotel with only 3 stars or less
Decent location to be able to get out at night. The hotel is tired and tatty in places, and the rooms smell musty. Wifi access is really difficult.
This is a well -placed Hotel, with large comfortable rooms. Very slow on the Front Desk.
Pleasant English speaking reception staff. I could also listen to music in bathroom. No complaints
Excellent value for money, great location, excellent breakfast. Would recommend to anyone.
Great staff,good food,lovely rooms and reception area.Definate 5 star
Comfortable beds, airy rooms with high ceilings. Room was quiet. Located near shops and not too far from old town. Impressive reception and seating area. The single room was booked for a friend and we stayed in rooms booked separately with booking.com at same hotel after a family wedding. Everything was good and nothing not to like!
The lovely breakfast buffe and the perfect situation in the citycenter, a nice hotel newly restored makes this hotel be a perfect place to stay.
the bar was very relaxing
The bed was very comfortable. Very spacious room. The breakfast was not included. For this price it's a standard I think.
The best value for money hotel I've stayed in (including stays in 5 star hotels and also luxury category hotels worldwide over a number of years). All functions worked like clockwork, everything gleamed, Reception staff super efficient and the breakfast buffet superb. A very well oiled machine is the Polonia Palace! Not one thing I can think of
Staff, ambience, quality of structure/ decor-but vv helpful Nice staff No
Beautiful building, excellent comfort level, excellent downtown location
Location, helpful staff, superb breakfast
The Hotel staff is very friendly and hospitable. The room is spacious. Unfortunately the windows of my room faced the Hotel hall. It was a bit noisy.
the location is perfect. Rooms are clean, nice design, with good views of warsaw nothing. when I ran into problems with the internet, staff was very helpful, sent somebody to help and then double checked that all was going well. no complaints.
I cannot rate the Polonia Palace highly enough, immaculate spacious rooms, very central, great staff. All good!
Hotel staff courteous, thoughtful, and very helpful when attention was needed. Hotel very convenient to visiting tourist sites, restaurants and shopping. Consierge services were super. Double room was lovely but only one comfortable chair provided for two in room. We needed to remain in room for two days because of a sustained injury. Television only source of entertainment, but limited in English. Only news/sports programming available.
Excellent location, near the most beautiful areas of Warsaw. Friendly staff providing first class service. Perfect for those looking for "old British style". The prices for the breakfast as well as for the bar are clearly excessive. The window of our room was quite small and located in a quite low position. As I said, it is perfect for those looking for "old British style", not so good for those looking for a modern-looking business hotel.
Large room with a beautiful bathroom.
location, staff, service, breakfast room
Great Central location with good staff and excellent service
room was comfortable and location is perfect poor service, rip-off pprice of a very poor quality (value for money) breakfeast
The hotel provides free bottled water for guests. The housekeepers replenish this when they turn down the sheets. In a world where the top hotels seem to charge for everything, this was refreshing. A 35 Euro breakfast seemed absurd given the low prevailing price levels in Poland. Frankly, that would have been excessive for Paris.
The location of the hotel is excellent. Only 5 minutes walk from the Old Town, in a safe area, next to many interesting touristic sites. The emploees of the hotel were very gentle and the most important was that they could speak English!! Also, the room was large and the very comfortable. I could stay there in the future! The bathroom. I think it needs renovation.
professionalism, nice staff, everything...! no
We were made to feel like '5 star' visitors. The staff were all extremely warm and courteous. The facilities were above reproach.
- There was no free Wi-Fi in my room - The shower was cold (I complained but it was never fixed) - There were no hot drinks facilities in my room.
Excellent the only thing that was really annoying was not having Wifi for free into room. Small thing, not sure how much it adds to profitability but it just takes the edge off of ones view of the place. (£45 for three days of wifi!!!)
The comfort and design of the room and of the bathroom (underfloor heating, towel warmer, ...) The network connection never worked (cable or wifi) despite many trials by the staff itself
The decor was impeccable. Done in the Art Deco style, we noted nothing that was out of place. The restaurant was great, we only wish we had been more hungry when we went. The staff were always very helpful. We loved it all. We wonder if we went again would we get such a good deal....
Excellent rooms, friendly staff (in the bar and restaurant), good food, real value for money - I would recommend whole-heartedly
Furniture Worst breakfast ever! Lack of privacy in the bathroom - open window looking to the opposite living house - had to use towel to cover it. Could not utilise breakfast after first night - hotel refused to compensate. No free wi-fi.
art deco interior design, small intimate, personal service bad mattress
Facility is almost good. But I cant accept that using Internet is charged.
Personnel was very kind, the bar very comfortable. small rooms, too many doors, difficulties with the hot water regulation, small working table.
The staff was very efficient and friendly. One of the best locations in Warsaw, you're close to the center but escape the crowd.
The room was in sort of art deco style up to the tiniest detail, very nice.
very good restaurant
The room was comfortable, well appointed with excellent bathroom. Hotel gave easy access to 'Old Town' and to the venue I was in Warsaw to attend. Breakfast in hotel too expensive.
The hotel itself and the room. Nice location and large well appointed room.
Great location for touring around the old city. Close to shops, restaurants. Also near the river and lovely park.
Beautiful, comfortable rooms-bathrooms were amazing (heated towels racks, marble, etc); Rooms were extremely quite and the staff were exceptional! I will definitely look for this brand of hotel as I travel throughout Europe all the time. The best hotel by far out of all 5 stars on this trip between Warsaw, Krakow, and Prague. Perfect!-Only regret was not looking into this brand of hotel for Prague. The hotel reception had helped us with our train ticket and printed off itinerary info. with the train that you make a reservation for a seat and to pay at the station. It ended up it was the wrong train and we (me and my mom)had to stand for 3- 1/2 hours plus on our train to Krakow. I don't know what happened, and it may have been a website error, but it ended up being an experience to talk about and we had some great local flavor and met some great Polish people-it was up close and personal!
The staff and the location were perfect. I loved the bathroom and the modern feel and cleanliness of the hotel. It was a little too quiet. The seating set up on the front patio didn't see to say"come and sit awhile".
Very nice hotel with high level of quality. Good location within old town. Not too big. Facilities were close to 5 star but small things were not at that level. Cleaning staff walked into my room early in the morning (8.15) when I was still sleeping. Toilet & shower room was cold. Water was not running well away from the bath-tab. Breakfast was ok but not 5 stars level.
Central location for the old town, excellent rooms and efficient staff. lovely open air breakfast area. Minor observation that the upper rooms have rather small windows because of the old nature of the building. This makes the rooms somewhat dark during the daylight hours
The location and ratings helped me choose this hotel. It is just inside the old city with ancient walls and fun venues. Not a thing.
The comfort of the bed as well as the bathroom. Also, the complimentary water was appreciated. Lack of air flow.
Very quiet and relaxed. The staff were very friendly and helpful. Really nice visit.
Great service and staff
Location Staff should be '' dyskretny ''.
close to the airport and transport
Having an airport shuttle is such a huge help. Staff is friendly. Room, bathroom good size. Will stay again if flying out of Warsaw. A little far fr old town, but doable with bus.
Hotel and room very clean and comfortable, Staff not friendly and didn't seem to be customer oriented.
only one thing- approchable to airport in 15min Bedding was so poor even though bathroom was well renovated.Also I don't think staff was nice. Also it was quite far from city center than I thought. took about 20euro per each one way trip to centrum
Great Hotel, unfortunately a short overnight stay, Airport tranfer was perfect.
Very clean and modern hotel. Great location if you want to be near the airport and not have any airport noise. The free hotel shuttle leaves the hotel every 30 minutes beginning at 4AM and is on time. It also runs late at night. You can walk to the airport in about 20 minutes. There is a grocery store about a 15 minute walk in the direction away from the airport.
Everything was perfect: the room, atmosphere, hospitality, cleanliness, and service. I definitely recommend this hotel to anyone traveling in the Warszawa area. N/A
The hotel was convenient for an early morning flight. They were very accommodating about letting us store our luggage before we even checked in. The staff spoke English well.
The food in the restaurant was very good quality. Staff were very helpful: organise taxi, find bus stops etc The wash basin was cracked. This is not a true complaint though, but something that should be looked at.
At check-in they offered to upgrade me at no cost to one of their newer rooms, and it was very nice. A substantial and tasty breakfast buffet in their on-premise restaurant came with the room price. They offered me a free shuttle ride (starting at 4 AM) to airport but I elected to walk to and from the airport, which worked well: about 20 minutes walk. Arranging a shuttle from airport to hotel seemed difficult if one has no facility with Polish.
cable based connection to internet, missing WiFi
Location. If the room could have been bigger since two males were staying in the room. Perfect place for couples I would think.
very kind personal it is too modern for me. I do not like this kind of light. It looked like I was the only guest. That was a little bit strange
Staff clear and precise - no 'waffle' Just one thing - could not figure out for a while that lights in room operated on the door key card. Could do with a clear notice to this effect on the table, this being first thing noticed on entering
Very appropriately located close to the city center. Comfortable rooms. Qualified staff.Renovated recently. Deposit for the room is too high. Breakfast is overpriced.
the hotel is good and honestly the hotel rescued me when i found an available double room with extra bed after what the hotel "apartmenty zgoda" did to us, as it is the worst hotel ever with the worst customer service, anyway grand mercure was a good hotel, good location, staff is friendy it is a little bit expensive
The hotel is located successfully in relation to station: 2 stops by tram or by bus, it is possible to reach for 15 minutes on foot. Very attentive personnel on a reception. The comfortable, pure number, convenient bed. Very much it was pleasant, I will recommend to friends. There's no Wi-Fi in the room.
A one-night stay is hardly enough to judge a hotel, but I found the dinner excellent
great rooms, great shower and very quiet rooms they told me that I could pay with Diners Club, but by checking out I couldn´t...minor issue, but for me of big importance
Internet, clean room, good breakfast Invoicing process - 0,5 h !!! (thanks God it finally worked out); I was asked to sign a bill during my breakfast (in the middle of my breakfast), as if signing upon my leaving the breakfast room was too dangerous...
We stayed at the Regent, and usually do when we travel to Warsaw. You cannot beat the service. The staff are so accommodating, the rooms are extremely clean, and the amenities are amazing. The indoor pool, and gym facility are both amazing. The breakfast is so delicious as they offer so much! Definitely worth it to stay here! We will be back! Loved everything!
The prices of breakfast and mini bar are extremly high
Reaxation area Oasis, breakfasts Cleaning service
The breakfast buffet and comfortable beds! had originally booked a room with two beds, first moved to one with only one but was moved. There was a party that was scheduled to go until 2am that had music that was disturbing even on the third floor.
Large room Everything where old and not clean. Important is, that bed must be soft... it was not
recentlt l stayed thıs hotel. hotel's taxı drıver ıs chıttıng all the guest because normally the taxı cost 30 zlotı but drıver charged 70 zlotı. ıncredıble case. yesterday l paıd 30 zlotı 1 day later 70 zlotı. can you ımagıne. my strongly recommendatıon every one never use hotel's taxı and hotel's person. never belıeve them.
Nice hotel, big rooms, separate shower and bathtub. Good food in the hotel. The breakfast was rather expensive ( 25 euro I think). So I did not take it. Menu to select your evening meal did not offer a lot of variation.
Overall the room and the food in the restaurant and during breakfast. Expensive wifi, it should be free in a five-star hotel!!!
Nice comfortable for meeting, excellent breakfast with a lot of space to discuss during the meal, very good that nobody is pushing you out of breakfast premisies even if the time for meal is allready over
location: close to airport; comfort; good restaurant too expensive breakfast
decent and clean rooms, big bathroom, high quality and friendly service, clean, good sport facilities, fine food.
service at reception, room service...big, clean, comfortable rooms (deluxe rooms.). of course the low price via booking.com very closely undergroundgarage, near to unpossible to park without damages, untypical for 5 star hotels...