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Our room was very comfortable and spacious overlooking the Grand Canal. The divan for our third adult was not as big as a regular single bed size.
Loved everything. Wasnt expecting how "posh" it would be. Worth the money. Good breakfast, powerful shower, clean and the view at breakfast. The terrace at evening is only for booked sit down meals and we went at just gone 10pm for a drink as only a couple of tables were being used and even though the drinks would have cost use €20 they turned us away as meals only. Also I know its petty but the coffee at breakfast was cheap quality not nice at all for saying its Italy.
The breakfast buffet was good. This hotel was the worst experience in our entire trip to Europe. The staff made us book an extra room because they said there was no way they could bring in an extra bed for my son because it was against "Italian law" to have 5 people in a room. We stayed in other hotels in Italy and never had these problems.
The room are very comfort. I got the free upgrade to the canal view room that make me so surprise and enjoy. Breakfast are good too. Location are find. Just the reception can be better, because the way they talk is not so friendly.
Hotel is situated near the railway station, comfortable, good breakfast.
We were fortunate to have our window 'overlook the canal(had requested it). Great view, great breakfast
As they sit on a good location, they do not bother looking afer guests . They should at least be friendly
Excellent hotel in a good location. Very good breakfast.
the comfort and the stuff are very nice and good breakfast...
great location, good service hotel look great until you get to the room. bathroom needs to update.
Location was excellent - close to train, bus depot and vaporetta station. Room was comfortable and very clean. Good value for money. Some staff were excellent, others acceptable.
staff were helpful and efficent, the location was excellant to train station etc. breakfast room could be cleaner,bedroom needed to be dusted more attention to detail required
Friendly staff, we stayed there to be near the bus / train station for an early start. Clean comfortable rooms.
Staff at front desk very helpful and friendly the breakfasts! Hard-boiled eggs were soft-boiled and surprised many guests when they cracked them open. Croissants were burnt, coffee was put out in glass pitcher, not heated and tables were cleaned very slowly, a real disappointment.
Friendly and helpful staff, somewhere to leave your bags before and after your stay, small courtyard garden, excellent location close to the station, sound of the nearby monastery bells, reasonably priced drinks in the very comfortable bar No
The hotel is perfectly located (close to the train station and to the bus station, making it convenient for a city-trip) and on walking distance from the city-centre. Staff is quite helpful and very nice.
Hotel Abbazia is just two minutes away from Santa Lucia train station, and the Ferrovia vaporetto (water bus) station is even closer. You can catch a ride on the vaporetto from there any time day or night to San Marco or anywhere you want, or you can just cross the "Ponte dei Scalzi" on Canal Grande and walk your way from there. The hotel entrance is tucked away inside a small alley, and you might have to ask for directions if it is your first time in Venice, but it should be easy for you to find. As for the hotel itself, it is really a charming hotel, and the staff, lead by the manager Alvise Vianello, are the friendliest and most charming staff you would ever counter. The are welcoming and accommodating that you'd feel right at home when you are there. The room itself was very nice and well maintained, it is of a good size, and has all the needed amenities. The bathroom was also clean and of a good size. The hotel also has Wi-Fi and it's free of charge for the guests. The breakfast was basic, and actually was of the widest varieties that we've experienced in our 6 cities Italian adventure, but again, breakfast is not exactly Italy's biggest export. We loved our stay in the hotel Abbazia, and we loved the kindness of its staff, and if we ever went back to Venice, I'd make sure to stay there again. The shower handler was broken, but it was not really an issue for me.
The reception staff were fantastic.
We were promised that the bathroom door would be fixed and this never happened which was dissappointing.
The hotel staff were wonderful-extremely friendly-they treated us like we were at a five star hotel-they took our bags to our rooms and any time we needed anything they brought it to our room immediately, I Love this hotel.The Breakfast was super! The location is just a quick 2 minute walk from the train station. they even told us a back way to get there so that we didn't have to use the stairs in front of the train station. I was travelling with my freinds and my mother and we had a blast. Mirko at the front desk was so great-we all want to go back to just to see him-well and to shop too! You must stay at this hotel! The newer the rooms-the supperior ones-are beautiful-wood beams on the celing and a jucuzzi tub . super hotel They do not have elevators-I was travelling with my mother who could not go up and down stairs , But they made wonderful accommodation for us and gave us a bigger room on the bottom floor.
The building archetecture suggested it had been a part of a monastery joined to a large church nextdoor with lots of bells. The bells do ring. The hotel has a beautiful courtyard that our room looked onto. The room was clean and nicely furnished. Your information should note the hotel does not have an elevator. Hotel staff carries luggage to your room, however.
Staff were accommodating and more then helpful, this hotel has so much charm and is so inviting on arrival. The rooms are spacious and the location is great! Right near the major bus terminal and so easy to access from the airport. We really enjoyed our stay and recommend it to anyone looking for affordable accommodation in Venice! We would definitely stay here on return. They do not have wireless internet throughout the hotel, you have to pay for it, and use it in the lobby and its not value for money.
The staffs are friendly. The location is excellent - just next to Piazzale Roma, and a bridge away from the rail station.
Close to train station and water bus transport. Good restaurants in close proximity. Overall a good locaton to enjoy Venice. A minor inconvenience was the policy relating to continental breakfast room service. There was a different menu for room service which was not suitable and the staff (or policy) does not allow the guests to choose their own breakfast and take it to their room.
Breakfast good. Room very comfortable. Position excellent for accessing all areas of Venice. On arrival , member of reception staff very brusque but subsequent staff very helpful and courteous.
Great location, very nice room, bit complicated corridor system (but I guess its just Venice thing:), great breakfast. Bit stinky corridor outside our room but not a big deal really...
great location lovely atmosphere
Closness to places we wanted to go and near the Rome Termini for Train service
It's central location was terrific for access to the city itself plus the bus and train services. The staff are very friendly and helpful.
Staff were very helpful, room very clean, breakfast very good. It was about a 30 minutes walk from st marks square.
We loved the friendliness and hospitality of the staff, especially Roberto. We also thought this location is perfect for those who are going on a cruise from Port of Venice since it is adjacent to the plaza where the shuttle bus picks up Breakfast also was fantastic!
Great location, 600 feet from train station . Old building ( this is a very old city ) but makes you feel as though you have gone back in time . Great food , service excellent. Front desk guys can be a little stuffy , but they upgraded us at no charge . Beds could be queen or king , the 2 single beds are a joke . Pushing them together is pointless. A romantic hotel in one of the best cities on earth , should have bigger beds .
The location was excellent and easy to find, as was the view and breakfast.
The location and dinning staff. The front desk staff was arrogant and unresponsive, bad attitude......
Location Room was extremely small and had ants shower stall was about one foot by one foot no tub
The location, close to train station and to ferry service. The good breakfast. The spacious room (a standard room) and the bathroom with a window. With reservation of "Booking.com" is not possible to dinner with price of € 25,00 as is written in the Confirmation. Please cancel it from your Booking.com confirmation because the menu of the hotel restaurant is more expensive!
The location is near the train and bus stations and also near the vaporetto. It's a busy area, but convenient. The hotel offers free appetizers in the afternoon and great free breakfast in the morning. The single room was tiny, but it had all I needed. If you don't plan to stay in your room much, it's ideal.
View from big windows to Canale Grande
The location. The staff, room quality and cleanliness.
Super busy location. Very handy for our early train departure on our last day. Handy to all of the water taxis too Nice breakfast in a pleasant dining room. Our double room was very large, with a high-ceiling and large bathroom with tub/shower.
When a staff brought my luggage up, I gave 1 euro, it may not be much, but I researched that you do not tip in Europe in general. Staff made sarcastic comments which was very rude. I will not go back here for this one guy, I was ripped off quite a bit in europe, so research and be firm to say "NO" when they ask for more money or tip.
Only location was good. except location, everything was pretty bad.
Clean hotel with good location on the canal. Small room with small bath. Could not turn around in the shower.
location, staff (very helpful and friendly), cleanliness bathroom was small and awkward, some street noise at night
It was very close to the train station and accessible to major attractions The room was very dirty and old
The staff were *excellent*. Friendly, helpful, courteous. Also, the breakfasts were wonderful - a real continental breakfast with excellent coffee, capuchino, pastry, fruit... Location is very convenient - a 2 minute walk from the train station, a 5 minute walk from where the airport buses arrive, and a minute from the nearest Vaporetti (water bus) stop. Be aware that the nearby church bells ring at 7:15 AM and 8:15 AM every weekday morning; great if you want to wake up early, but hard to sleep through...
Very friendly staff, gracious owner, excellent breakfast No elevator, no lobby
near train station, beautiful room and bathroom, friendly staff
Everything surpassed my expectations. The staff was incredibly nice and helpful. I would definitely come back!! I highly recommend it!!! Bathroom /shower a little bit small.
Familiar staff. Warm croissants served at breakfast. Very convenience, a few steps from the railway station. Not exchanged used towels on the 2nd day.
The staff was very friendly and helpful. We loved the location. Also very quiet area at night. The hair dryer should be updated - it didn't work properly. The bed was too firm.
Great people. Very helpful & friendly. Once we found it, it was very convenient for transport sights etc.Room was decorated well and everything worked. It would have been nice to be able make a coffee on wakling up. In common with many hotels in Europe, there is no tea or coffee facilities in the room.
Close to train station, easy walk to shops,canal, able to walk or catch water taxi to St Marco's Sq.Breakfast pleasant & fsmell of freshly brewed coffee inviting first thing in the morning. Staff couln't have been kinder or more helpful..with maps, directions, timetables, advise. Rooms small/cosy but decorated with rich Venician style & colours
Closeness to train- and bus stations, quiet room, good breakfast, friendly staff Very small room, poor view from the window (a wall a couple of meters away)
Wonderful atttention to detail and the staff were extremely, friendly and helpful. It was really easy to get too and the view s of the Grand Canal were great. The bread rolls at breakfast were rather dry.
Staff was excellent, very solicitous. Rooms were Italian small, but nevertheless comfortable and efficient. Location was excellent, right on the Grand Canal, simply a 5-8 minute from the main bus terminal from the airport at Piazzele Roma. A great location to begin exploring the wonderful city. Could not have been happier.
The hotel was perfect. We chose to be near The Piazale Roma for convenience of catching an early bus to the airport. Although we only stayed one night, we would thoroughly recommend this hotel. The staff were so friendly and helpful. The room was small but perfectly formed in venetian style! The bathroom had every convenience and was floor to ceiling marble. We ate our breakfast outside overlooking the Grand Canal - not many hotels for the price where you can enjoy that experience. As it is the other end of the canal to San Marco, wander there and take the vaporetto all the way back - magical!
Location is great, it is just opposite the train station across the canal. Breakfast is more than adequate. Staff are very friendly and helpful. The room we were given is a residence and not within the hotel. (The other option we were given was to pay EUR30/night extra to have a canal view room within the hotel.) The room is on the ground floor and is dark. There is no view to speak of.
it is unbelieavable but all of the personel in hotel Antiche Figure are kindness and helpful.The room is clean and well designed.Hotel location is very suıtable for arriving and departure to Venice.Also it is only 20 minutes to San Marco square by walking.
The location on the Grand Canal and proximity to the vaporettas. The concierge was very informative and helpful. The rain!!
Free internet connection, extremely friendly greeting from hosts, bedroom organised exactly to suit our requests (3 adults = 3 single beds). Excellent location, good quality:price. Italian hotel pillows in general.... not this hotel specifically!!
Hotel staff are very kind and suggested many activities for shopping, viewing and dining. Air conditioner is not working? Mosqito came from windows.The room was facing local houses and are noisy. Canal view was impossible.
It had a very convenient location to the station and other transport in the city also very easy to walk to most of the sights in the area. none
the service was incredible. Patient, thoughtful and extended their help in every way. they go out of their way to serve you. No need to pre-plan events to attend, ( I went for carrnival), they will make suggestions and book events for you. I only tried this service once and regret not having made all of them with their help. The breakfast was extension, excellent pastries as well as ham, cheeses, cereals, eggs, etc.... Room was modest in size but skillfully and beautifully decorated. I will be returning
excellent hotel - extremely helpful and friendly staff. lovely room and ensuite bathroom. good breakfast.
Really helpful and freindly staff and a quiet location yet still close to Grand Canal Would have been nice to have Tea/Coffee making facilities in the room
excellent position, very next to the train station. (in Venice this has the greatest value!) I would have appreciate to have little bit warmer bed covers, due to the autumn temperature.
During heavy rains and rising waters in St. Mark's Square we relocated here from our hotel so we wouldn't have to drag our bags through the water to make an early am train. We did not expect luxury or pampering. The price was right and the proximity to the sl train station and vaporetto was perfect. The staff treated us cordially and fair. There is no elevator. If you have trouble with steep stairs, this is not the hotel for you. The lobby area (where the internet reception is best) is positively filthy. No room safe.
Location No courtesy. Very uptight Won't give an extra map next day.
It had a perfect location to the station/bus station and also the centre of Venice. Room was very big, but shower was small.. the bathroom was abit small - but it was good..
Despite the room was single, it was large and cosy. The breakfast was not so rich, but fresh and delicious.Location-excellent. The problem with mosquitos.
Great location, price and staff. Ideal for first-time solo travelers. N/A.
Excellent hotel, great location overlooking the grand canal, friendly and helpful staff
We enjoyed the breakfast in the garden
There is a lovely rose garden that overlooks the Grand Canal. It is so lovely to sit out there and eat breakfast or have a bottle of wine in the evening. They have a fabulous continental breakfast also.
Everything. Thats it! Wonderful rooms wonderful showers, wonderful gardens, Breakfast limited but still good
Fantastic location. Room was wonderful. Most of the staff was very kind and helpful.
Great Location on the Grand Canal Breakfast in the Garden overlooking the Canal was excellent however the breakfast (Included in the rate) didnt include cerials or Cheese / meat choices that you normally get with a buffet breakfasts at similar (and cheaper ) Hotels
nice and wide rooms. the location is perfect and it worths the money spent.
The staff was very helpful and we traveled with our 6yr old.. Nice stay and would say again... Anyone can split hairs but all-in-all it was as we expected for a 4 star in Europe...
Location boutique hotel No kettle in room
This Hotel was fabulous, from the quality of the staff to the detail of the rooms. The breakfast was always beautifully presented with great staff. The location was so easy to find and perfect for getting to the train station and ferry. I highly recommend this hotel! Nothing was a problem at this gorgeous hotel.
Closeness to train station and airport buses; the room was clean and quiet; it was small but had a nice view over some roof tops; I liked the general atmosphere of the hotel: it was simple but adequate. The bath room window should have had a better curtain: the breakfast was a bit poor
Location is really great. All the transport is just by the corner. The breakfast was poor, the bed was uncomfortable and sometimes we didn't have hot water for a while.
Location - proximity to transport links and ease of getting around Venice. Good size clean bedroom and bathroom with air conditioning. Staff were helpful and friendly. Communal areas could do with re-decorating.
Proximity to station and local transport
excellent location breakfast was good served by friendly staff booked double expected double bed not two singles pushed together saying that i have no complaints.
location,nice and very clean rooms, friendly environment the breakfast can be richer
It was near the vaporetto terminal The room was too small and I think expensive
Great location, only 2 mins' walk from the train station. There is a restaurant downstairs, the smell is around at dinner time. Breakfast could be more options..The bathroom is very small.
very quiet and relaxing location would have preferred the room to be a little more spacious
poor air conditioning
The Balcony After taking the elevator, need to take staircase. It's Ok for light bags traveller but not for very heavy bags
very sentral location - good breakfast - friendly staff it was very difficult to just find the hotel - even with help from a local! We where not able to sleep as we wold like to in the mornings because of noise from the corridor and neighbor rooms etc.
It was easy to find the hotel (I heard before that it is hard to find hotels in venice). The room was clean, and the temperature was great (we stay at Carlton Capri in Nov, and the weather was cold in venice). The bathroom was nice and warm. The room as a window opening in a allay. Venice is a noisy city because of tourists at night, but this hotel is located in a very quiet point. We had a good sleep in our room. The hotel is near to a water bus station. There was a good elevator in the hotel. breakfast was acceptable, but not very good. The hotel is near train station, but there is a bridge between the station and hotel (also between the hotel and water bus station) which has many stairs, and it is very difficult to carry the languages, even for me and my husband, both young. The staffs were good, but not helping too much. The hotel is far from Sant Marco and most important places for tourists (not a big problem, about 30 minuets walking). A very important thing is the hotel has not any internet access.
The room is very nice The location was a little hard to find.
The Hotel offered good clean rooms in a very handy location to parking and acces to the city. Finding the hotel was not as easy as anticipated but by asking a couple of friendly locals we did not waste too much time at all. Good idea to have a good look at a map before leaving home!!
We enjoyed the friendly and helpful staff. The location of the hotel was an easy walk with luggage from the train staation, just steps from the Grand Canal.
breakfast was good
Location. Food & Drink prices prohibative.
The good location, which is very close to train station and the main garages in the city.
Really beautiful hotel, top class, ideal location, close to shops, pharmacy, eating areas, main ferry point and gondola rides, station. breakfast was nice. Double bed was two single beds put together. A little on the expensive side but its Venice.
very nice interior design,(venetian style) especially the restaurant,little but nice room there is a two big problems :1. heating system make noise all night and you can't stop him (you must drink serious for a good repose). 2.water smells of "canaletto sea-water" only in this hotel in Venice (we change hotel next day and this problem disappeared !)
Fabulous location, could walk everywhere. Next to Station and only a couple of minutes from Piazza Roma. Lovely decor and rooms furnished in typical Venetian grandeur. Breakfast was good for this level hotel. Air conditioners not operating in rooms. Staff while helpful were not very friendly, not the reception staff or the breakfast staff.
Very close to the train station. If you like hot showers this might not be for you. I showered at various times 7am, 9am and 3pm and the temperature was constant but only just warm enough to shower.
Location was great for access to Venice shopping and restaurants. Hotel was very pretty. Free breakfast was delicious. I enjoyed every aspect of our stay.
Convenient location near train station and nice hotel staff. Old and dusty maybe.. Didn't seem as clean as one would hope.
I would definately go back to Hotel Belle Epoque, its a lovely antique hotel and our room was spacious and very different to anywhere we have stayed before
The friendliness and helpful staff of the hotel.
Very silent and clean The staff was very unfriendly; especially at the reception desk
Good location close to train station, breakfast included was also very good.
The Carlton was a great location to stay before taking a cruise ship vacation. We obtained a water taxi right from the Hotel to our Cruise ship. There was not a thing that we did not like about our stay at the Carlton.
Location excellent. Straight across from train station. Right on Grand Canal. View directly onto canal. Apparently hotel was upgraded in the last 10 years. Rooms are in need of an upgrade again. The rooms are "not" of 4 * standard. Disappointed with bathroom. As Venice is a damp city to visit, the rooms need to be insulated from damp and mustiness particulary that this is a 4* hotel. Hotel is definitely overpriced! :-)
Lovely Venetian style. Friendly, helpful staff. Very convient location. Difficult to get luggage to without water taxi (from cruise terminal, may be fine elsewhere)
The location was perfect - close to the bus station and the water bus just across the bridge. The tides did not affect the water bus or water taxis like at other stops on the canals. Remember to bring converters for outlets - the hotel does not have any to borrow!
The location was fantastic and the room was stunning Nothing
I liked the location near the train station and near other transportation; the neighborhood itself was not so interesting. I have no complaints.
the location value for money
Breakfast was very nice each day. Rooms alittle too small for three people.
The Location For the cost of the hotel the cleaning service was not up to par.
The property was beautiful and clean. The location was so convenient. Close to port, train station, and the Grand Cannal! It was nice that our raye included buffett breakfast. The beds were the only thing I would suggest they improve. For a 4 star property, I was expecting cushier bedding.
location was great...room was great would have liked to have had a room overlooking the grand canal because this is one of the reasons we picked this hotel
Proximity to all areas
The staff were very helpful and friendly Not having a lift was a bit annoying, especially with bags, but we knew this before we booked - we were up endless flights! Good excercise though!!!!
near the station. room was small. shower room was small, too. but tidy and neat. a bit over price i think. maybe in venice island that is why.
Proximity to the train station was great Top floor - no lift, rooms and bathroom very small
Easy to find and the location was superb
The staff is very helpful and polite and always very friendly with their guests..The hotel is also situated in a very good area just 10 minutes walk from the Piazalle Roma bus terminus and about 20 minutes walk from Piazza San Marco their is also the Fruit Market in front of the hotel with some very good fresh fruit especially the Passion fruit which is really a sweet treat.Apart from that their are a couple of good restaurants just across the road where you can have a Tourist menu for just €11 and the usual pizza corner shops which sell the best pizza i ever had. I will definetily use this hotel again if i will be visiting Venice again... The Toaster in the breakfast room is the only thing that annoyed me because it does not work properly it takes about 15 minutes to do a couple of toast apart from that everything was just fine.
The location could not have been better and easy to find.
We could find the hotel's sign after across the bridge. The reception open 24hours and takes 10 mins walk to the main station, so we could get the train even early morning. There were a lot of shops and restaurants near the hotel. There were not the room on the ground floor and no elevator so we had to go up stairs with heavy luggages.The interior was very nice but the room and bathroom was small.
It's location was Convenient for easy Access to shops, tourist sites and traansport links.The Hotel staff all spoke English and were veryhelpful and friendly The bathroom/toilet area was very cramped - very small- large people would have difficulty using the shower