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comfortable well equiped accomadation and pleasant helpful staff loud street noise - window insulation needs upgrading
Nothing, awful hotel Staying this hotel is really a nightmare. The worst hotel in the world I have ever stayed. Completely overpriced. You may easily have to pay the double amount worth the value. Not clean, not conmfortable room, in front of the hotel is garbage mountain. No air-con working properly, poor breakfast, and particulary arrogant and lie-telling staff.
clean/roomy and comfortable. great central location
Clean and tidy, efficient staff. As a member of the Priority Club Rewards, I did not receive any confirmation from staff that points would be automatically credited to me, and I am still unaware as to whether this is the case.
The fact that I could smoke in the room
Welcoming reception staff. rOOM was very well appointed and bed comfortable Drinks were very expensive and noisy rugby supporters were at the hotel at the same time as us!
Great location, in the heart of Toulouse No safelock in the room, although it was mentioned in the service description. View on Place du Capitol only available for Suites, all normal rooms have unpleasant view on very narrow side streets.
The quality of food in the restaurant was excellent as was the level of service in the restaurant. Bar service.Bar counter was deserted most of the time and one had to go to reception to request service.The price of drinks was very expensive.Breakfast was not included and was expensive
Excellent location if you want to visit the principal atractions Difficult to reach by car as it is situated exactly in the city center. Expensive parking price
The most central location in Toulouse
The hotel is in a busy area of restaurants with lots of people about but the rooms were double glazed so you couldn,t here the noise. There should be Tea / Coffee available in the rooms. Not having to go to reception to get a drink
Central location Shower , water from shower gets to the floor every time you shower
The location and staff is great. Nothing to dislike..(for the price)
Excellent location and very helpful staff
our room was quiet and clean, the hotel staff were friendly and helpful and the location was good for access to the airport and reasonably close to the railway station.
Very nice room, thematic decoration, friendly and competent staff, good breakfast.
The location was great. Also, the staff were all very helpful. The rooms were a bit old and tired.
Location and the baggage folks and housekeepers were extremely helpful. The front desk and manager did not have our room available to us even though we were 45 minutes after the check in time of 3:30 pm. Though the manager offered us drinks, they told us 30 minutes since room was not ready. Then we set in lobby and watched 10-12 other guests arrive and been checked in immediately. After 60 minutes, and complaining about the long delay and how tired we were, we finally were shown a room in the back of the hotel. We did not even use the normal elevator, but some elevator in the rear. The room was the worse. It was small, had no light and generally was not acceptable for a hotel with rating. To make things worse, tried to order coffee the next morning, and it never arrived. Can not recommend this hotel. Felt the whole event was of no value.
When we decided to go the Toulouse I wanted a central hotel and this hotel perfectly fits the bill. For an hotel in the centre of Toulouse I thought it was pretty good value for money. The evening meal was quite expensive for what we got.
The hotel was in the center of Toulouse which made sight seeing a dream. Nothing was too much trouble for the staff who went out there way to make the stay a memorable one. The hotel was very clean and evrything worked! It is difficult to think of anything which was obviously wrong with the hotel. If anything it was the city that let the hotel down. Toulouse was like a lady who had fallen on hard times. She needed a new dress and a hair do.
Location is possibly best in Toulouse. Good sized room and being off the square, enabled leaving window open at night without undue noise (needed see aircon below) Despite size of room, only standard double bed - room for something larger. Luckily it was cold outside because aircon was next to useless. Generally hotel public rooms etc need a refurb
Very comfortable bed with good pillows. Excellent bathroom with good shower. Very central location
welcoming, smiling, attentive, efficient staff; comfortable; well-situated
A lovely quiet and cool room. We were upgraded. The two restaurants were very good, and the staff were very courteous and friendly. Air of calm. Nice courtyard to relax in. No face cloths in the bathroom. No breakfast other than room service. Breakfast costs 22euros per person ! Porters were not available to help us with our luggage to and from the taxi (arrival & departure). They were around mostly - except when we needed them !
Impeccable Without the special deal, would have been too expensive. Breakfast expensive, better to go to Square
Friendly staff and good ambiance.
Perfect location + great combination of price and quality. Very comfortable room with nice view.Good brekfast.
Central location More pricey that other hotels of similar quality in the same area.
Location was very good, very central for bars, restaurants and shopping. The hotel bar closed very early so after dinner it was not possible to have a night cap!
Comfort of the room, air conditioning, late check-out.
Excellent location, functional and spacious rooms. Hotel is also suitable for business travellers. Parking garage in the basement.
I found the staff very helpful when wanting to cancel the booking after one very uncomfortable and expensive night. The synthetic / nylon sheets made the bed extreemly hot. we asked for and were given an extra room, no mention of price was given, but it was cheaper & better quality to stay four nights elsewhere. I would not stay again or recomend it to anyone
The staff were very helpful and friendly No
Convenient location No cot was provided despite it being requested at booking. Sheets were not changed daily. Staff were not particularly welcoming. More suited to buisness travellers than families.
there was a piano in the lobby.
Rooms and location
location was excellent. Bed was exceptionnally comfortable. Internet in the room was free. Apples on the pillow are much better than chocolate.
the location and the factwe didn't had to move out before 3pm the day of our departure the breakfast ( to expensive)
Location very central, room was excellent, staff friendly n/A
location and cleanliness There was nowhere to put toiletries around the sink area or the bathroom
the rooms were very comfortable and clean. the location was excellent too there was not the option of food and the bar was hugely over priced. as a result we did not stay in the bar, we ate out every night
Convenience for the opera and for the Capitole
The hotel location was excellent, being close to a large amount of restaurants and shops, made exploring easy and enjoyable. The welcome at reception was poor and unfriendly. The corridors leading to the rooms were dark and dingy.
nicely appointed rooms, great design, excellent location , good staff room too small
The grandeur of the hotel reception area
Breakfast must be included in the price, 12 euro extra for breakfast is too much
The electric cattle in the room with tea bags. Size of wc is very small and location in the bathroom is also very bad (very difficult to sit). It is very uncomfortable.
Reception staff were very good Restaurant staff friendly and helpful good location Quiet and relaxing housekeeping - our shower gelwas not repelenished and would have expected this at a hotel in ths price range. We were upgraded to a suit (thank you) - there were plates and mugs left unwashed
Excellent location, very clean room and bathroom (and reasonably spacious). Very friendly staff, especially the evening guy who provided very good suggestions for authentic Toulouse restaurants for dinner.
The reception staff very knowledgeable and helpful I thought the full breakfast selection was limited
The staff were incredibly helpful. The room was clean and pleasant. Free WiFi was wonderful I would prefer breakfast to be included (or, at the minimum, less costly).
good location, excellent staff
It was nicely clean and comfortable. The breakfast was too expensive. 16 Euros is a lot for a small meal.
Free Wifi, clean rooms, good breakfast. Small rooms and bit too expensive in my view.
Very good central location within a walk of all sites, shops & restaurants yet quiet rooms. Good modern design and decor. Very helpful front desk staff. Hotel only open 3 days so small problems like no international adaptors and nowhere to hang wet towels in bathroom.
All the Services / facilities exeleant I did like evrey thing but the breakfast they need to add more selction to it
spotlessly clean, good location
Super location in a swanky part of town, right next to the old part where you're going to spend lots of time. Loved the open balconies in the dining room and the 24-hour food and drink. Lots of thoughtful invention-type things in the rooms, such as moving the shower curtain back against the wall to make the bathroom look bigger. The shower curtains were mildewed. I mentioned it and they apologized and said they had already ordered replacements. The interior decorating in pink is pretty over-the-top, but that is a minor point.
Quiet, close to town centre.
staff were very friendly and helpful room was very small and because I was sleeping in the child's bed I kept hitting my head on the TV when I got up
The staff were very helpful and friendly!
excellent location, clean and attractive facilities, good breakfast, pleasant desk staff
very good location, small hotel
Polite staff, clean room. a bit noisy, due to the rooms are not very well isolated
It's professional but friendly, comfortable and very central. I've stayed at several different Toulouse hotels before, including this, and Albert 1er is the best bet.
Well located to shops and attractions, walking distance to train station, good size room nicely fitted out, breakfast good, a hotel of charm and character. Would definitely stay there again.
Hotel is right in the centre of the city. The room was comfortable and the the breakfast area was very bright and fresh. Nothing
Nice location very close to city centre and with a big, easy to find carpark rigth across the street. Very small elevator, breakfast not worth it.
Good value for money. Nice, clean and a very sentral location.
Very central location for the city and near the airport bus stop. Good double glazing kept the city noise at bay. Particularly useful as they were celebrating winning the French Rugby Championship.
Little or no light in the room; ants
It was a great location, extremely friendly and helpful staff. Simple standard which was all that we wanted - but clean, excellent location and excellent value for money. Minor point a tea making facility in the room would have been fab.
Location was great the food
The hotel was very central. The room was noisy as it was next to the breakfast room. There were only 2 electric plugs in the room, one on the floor (not very secure in the wall) and one up high for the TV. To use a hairdryer by the mirror, we had to climb on a chair to unplug the TV. The carpet was very dusty in the corner behind the lamp. There was mould in the shower and the water ran away far too slowly.
The Hotel is centrally located with good access to rail station and airport buses. I have stayed before and the staff are consistently friendly and helpful. Good value for money.
Location, minutes from cafes, restaurants, shops, and people watching on the wilson square. Rooms small and a little tired.
Staff were very nice and helpful, good location, good price
Extremely good and conveninent location, nice and clean, good service, friendly host/hostess at reception, very welcoming attention.