Would you like to save as your currency permanently or for this visit only?
Toy Museum Heritage Garden
I left my ipad in the room and 1 hour later i got a call from the hotel front desk. While i was having difficulties in turning back to the hotel, the staff offer me courier service to send me my ipad back. While i was preparing to pay, and found out the cost was bear by the Hotel! i was touched by the professionalism of Hard Rock Penang by putting their customer at the top priority. Thank you Hard Rock, i will surely back again!
i like the swimming pool and environment of the hotel . so far dont have any complain.
The staff were very friendly and helpful. Most notably, they were honest. I was sure I had lost my 2k spectacle but they found it. They were very alert too. They would assist you anytime. The room was excellent. The environment was a thing to remember. The food were 1st class. The service was very fast and acccurate. We got everything we need. The hotel was too good it deprived us of going out :). We would love if the wireless internet is free.
Good breakfast Construction at the beach
The location is prime but beach was out of bounds due to third party activities eg horse riding, jet ski, parasailing, speedboats. Shang should obtain approval or lease a stretch of beach and cordon it off for the hotel guests' exclusive use. Hire out your own activities at a price lower than the third parties'.
Just excellent, we travelled during 15 days in 4/5 stars hotel in Malaysia and it was by far the best place
nothing the hotel is less than average and does not offer at all a good value for money