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professional staff and attention to detail and cleanliness
The reception staff were very friendly and efficient coupled with the room service staff who were professional, courteous and friendly. With many people at breakfast it was obvious the staff had difficulty coping with large queues, tables not set properly, inattentive staff.
My husband and I had a fantastic one night getaway. It was amazing, service outstanding and relaxation perfect.
Great hotel location affording some rooms great views. Excellent bathrooms, comfortable beds. Lots of people obviously love it - maybe it helps if you upgrade to the Horizons Club, though I don't see why you should have to, especially as these rates not always on offer. Reception shambolic: no welcome, no porter, no offer of help with bags, no offer to join loyalty programme, told me the Shangri-La in Singapore is tired and needs updating! No apology for not correctly processing reservation. Horrible view of motorway toll booths. Annoying things in the bedroom like unplugged lamps, missing glasses, grubby hotel directory. Food and beverage not good. Saturday night the locals all book up the top floor restaurant and fill up the adjacent bar. Reserve days in advance or you have no chance. For a drink this leaves the Lobby Bar. Neon-lit chilled food cabinet, no music, no atmosphere, bright lighting. Nasty. Only available food outlet The Cafe. Horrible buffet. Dreadful, expensive, over-rated.
The staff were amazing, the best hotel staff I have come across in Australia
Horizon Club views Excellent staff Having to leave
We were very impressed with the magnificent bed and pillows. And the courtesy and efficiency of the staff at the door, reception, and room service was terrific.
Hotel staff were very helpful with any personal requests Everything came at a cost including the drinking water
Air conditing not working properly - still not cool after asking for attendance to problem Also - had to ask to have room floor cleaned
easy access to the City center, shops, Cafes, Restaurants, walk araunt the Harbour, Museum and the Rocks district and walking distands to all Buss lines
The food at the hotel is rather expensive....eat out, it's cheaper.
the location was just right for this occasion the room was comfortable, great view of the harbor and clean. the mattress was uncomfortable keep rolling into the middle and found it hard to roll back to the side room 2412
Quiet, modern, good eating options, central, spacious bathroom
that we got up-graded and the buffet breakfast was so delicious
Its location to the event I was attending, would be a great flocation for tourists
Cleanliness of rooms. Good gym and pool facilities. Great bathroom. My room had a great view of city. Friends were also staying but their room had a poor view overlooking the office block opposite. Lifts and lobby slightly old fashioned but still clean and tidy.
centre of city Disappointed at being given a ‘Smokers’ room. Were not asked what our preference was regards smokers or non smokers at reception. We assumed, wrongly, that we would be given a non smoking room.
We really enjoyed every second of our stay and we highly recomend this hotel to any one going to Sydney
I've been coming to Sydney my whole life, and always wanted to stay somewhere with a harbour view. (Family lives way out of town.) This was the ultimate harbour experience, waking up to the sunrise over the Sydney Opera House is something I will never forget. Spent more time in a hotel room than in any other, just watching the view. Staff were friendly and very accommodating without being either sycophantic or condascending, top job all round.
the harbour view from the room
Every member of staff we encountered was courteous and helpful. The rooms were well appointed & clean and the bed very comfortable. We wanted to extend our stay and the hotel made this very easy.
The welcome at the hotel and particularly at Reception was most impressive. Every staff member I encountered was so professional and friendly. For the price of the buffet breakfast, I have certainly enjoyed better in Sydney city hotels and as I was entertaining a guest one morning, I was a little disappointed with the presentation and the selection.
Excellent location; friendly hotel stuff; very comfortable room.
Stunning views of Opera House,Harbour and Bridge.Great position from which to explore city.Friendly and helpful staff. Nothing,we had a wonderful stay.
location they were working on the room next to mine and it was quite noisy
Location was fabulous. Harbour view a real bonus for country visitors. Luxury at an affordable price. Friendly helpful staff. A little disappointed two members of hotel staff unable to point us in direction of a very well known nearby seafood restaurant. In fact when finally assisted by a doorman we ended up walking 30 mins out of the way when restaurant was in fact a a simple short walk of between 5 -10 mins away from Four Seasons.
comfy bed, good breakfast buffet, friendly and helpful staff very small rooms, not also spotless clean (bathroom), not much bath products, no fresh bottle of water, no slippers etc.....
Very clean and excellent service Nothing
The room was comfortable, the staff polite and helpful. View from window was poor.
The hotel is a construction site. Hotel not worthy of its rating. Four seasons and comparably located and priced hotels infinitely better. Beds uncomfortable, room not vacuumed
Location, service, cleanliness Nothing
The breakfast is excellent & is a great location! It is expensive & nothing is free! A member of staff in the adjoining public house owned by the hotel suggested a MacDonalds meal when we were refused a evening meal within 5 minutes of last orders!
Booking was for three adults but only allowed two complement breakfast. A bit strange.
the location in the heart of Sydney,with outstanding views and excellent service leaving !!
Location of hotel Hotel was overpriced. Hidden charges for using credit card. Would not chose this hotel again.
Great conceirge went out of his way to book a restaurant and get our names on a door list, good location very close to circular quay Very grumpy staff on check in counter, not too helpful and seemed a bit put out when we asked questions. Gym was ok quite old equipment and pool was inside and also old.
Nice view - handy location Small bathroom
Clean, secure, excellent location and fantastic amenities. This hotel has it all! Rooms are in the process of being redesigned, we were woken up shortly after 8am on both mornings of our stay from hammering and drilling taking place on our floor or directly above. We certainly expected that we wouldn't have issues in sleeping in at such a high-end hotel.
Proximity to Central Quay Bland decor
Stayed at the Radisson for one night on our way inbound from Canada to Melbourne. Lovely hotel, in the heart of the CBD. Close to the Harbour and ferries, the Opera House, slight trek to Darling Harbour but very central. Rooms were clean, modern and spacious. Also, took advantage of the breakfast buffet before or flight the next morning which was quite good but pricey $25per. The porters were exceptional, always attentive and helpful with the baggage. Would definitely recommend this hotel. Only a couple of hiccups, we arrived in the morning and even though check in was at 3pm they said we could check in at 1130am. When we went to pick up our room keys they kept putting us off with “ready in 5 minutes” until noon. Just tell us noon, we would have gone for a walk. While we were waiting in the lounge for our room there was some construction going on in the restaurant, didn’t make for the best of atmospheres.
We asked to hotel concierge for the morning call at 5:30am, but we did not get any phone call from the hotel concierge. Ii is indeed disaponted. I hardly miss the international fight.
Service was excellent,staff very pleasant and helpful. Food was first class and reasonably priced. Nothing
Convenient location to city attractions. Breakfast prices were way too high. I paid $158 U.S. dollars and the breakfast prices were $18 to $26 US dollars. Overall I enjoyed my stay as the room was clean, quiet and comfortable.
The staff were very courteous.
Lovely room and great location. Upgraded, but that cost $60 per night. Nothing really, although room service meal was fairly ordinary.
the hotel is ideally located with shops, attractions and ferries all within easy walking distance. Staff were very helpful. The breakfasts were superb. Room was very clean tidy and well maintained. Sound proofing was good. All the staff from the room ladies, concierge, doorman, reception, cooks and anyone else we encountered were so helpful and friendly.
The staff were fantastic - very friendly without being stuffy from frontline to cleaning staff. Great location - right between central shopping & circular quay.
friendly and helpful staff, good location
CLOSE PROXIMITY TO ALL MAIN ATTRACTIONS.
bed is old, sags in middle. Room is old, needs a refurb. "Atrium" means no view at all.
The location is great. The hotel is close to everything from shops, supermarket, office, parks, restaurants. The room is spacious and the bed was very comfy. Two towels of 4 were badly washed. They still have some stain in them. Breakfast could use more variety for the price they are charging. Some staffs at the conscious were not friendly.
The hotel is a a great facility and in the middle of downtown Prices in all of Sydyn are extremely high. Parking was outrageous
I loved everything from the location of the hotel to the luxurious rooms and the beautiful architecture! The service was excellent! Nothing.
clean comfortable room good location to CBD..the very friendly and competent staff theywere all very efficient .They made you feel welcome and such pleasant manners great staff nothing
An excellent centrally positioned hotel which is comfortable, friendly and the cafe on the ground floor is great. Would like some packets of biscuits to have with a cup of tea in the room!
the size of our room, the cleanness, the old fashion decor, easy to get to , in the middle of the city
Location was fantastic Everything was very clean and worked in both the rooms and the rest of the hotel Wifi was somewhat spotty and slow. Would have liked the fitness center to include a larger variety of items instead of just a few treadmills and some light weights
Staff were pleasant and very helpful especially when I relaised I had left something in my room, The room itself was medium in size but it was clean and the bed was very comfortable. The location was central especially to shopping and close to Darling Harbour.
Very comfortable bed, room quiet although located on a busy road. Unable to change the temperature of the A/C which for us was too cold.
This is a great hotel! We also stayed at the Intercontinental, but the The Grace is actually alot nicer. It has a unique ambience and feeling to it with the old building, mixed modern/classic interior and sublime staff.
Continuous hot water The pricing for 'room service' I find to be quite over priced and the service in the breakfast cafe area is very slow.
Most comfortable bed in comparison to others including Sheraton on the Park. Staff were friendly and helpful. Being invited for drinks by the hotel.
Very good value for money - all was as expected. Rooftop pool a bonus. Grace cafe, staff and food fabulous.
The men at the concierge went above and beyond to help us. I truly appreciate everything they did to make our stay pleasurable.
The King Single bed was soooo comfortable, Bar 77 was excellent and breakky was great Not really
Rooms were very nice as were they lobby and bar You need better wifi access and it should be considered a basic service that you provide
The location, the luxurious setting, drinks at the lounge and the most comfortable bed ever - what's not to like?!
First class ,5 star rate but better Location on Phillip St. within easy walking distance to all attractions - shopping to sightseeing this hotel must be in the top 5 quality hotel in Sydney. No
I liked the central location of the hotel and the staff were friendly and warm. I found it rather surprising that internet was not complimentary as it is a 5-star hotel. The last time I visited Sydney I stayed at Raddison's which I believe is a 4-star hotel and found the stay there on par with Sofitel, a 5-star hotel.
things were acceptable for what i needed, there was nothing there that made me happy i stayed there rather than some place else. for a "5 star" hotel it was missing quite a bit. no spa, no pool, restuarants were really just bars with some tables. the staff was a bit snooty. everything in the room and hotel are for sale, and pretty much makes you feel like you are sleeping in an ikea catalog.
Very friendly staff, ideal position, excellent facilities. Enjoyed stay immensly and the staff could not have been more helpful.
The location was excellent. Very close to all the tourist attractions and to the cities history.Service was good.
Bed was comfortable. A/C in good working order. Nice size bathroom. Appreciated the toiletries, the fridge, the safe. Excellent lighting both in room and bathroom. It was a bit disconcerting to find hairs in the tub after the room was cleaned.. The desk chair could use refurbishing.
Hotel lobby! Terrible breakfast! no restuarant in the hotel! no swimming pool!
Location was fantastic The rooms were small, didn't smell good and were generally well below what you would expect for Sofitel standards (and in the centre of Sydney). There are many other city hotels much better standard at the same price. I won't be staying there again.
Location This is not a hotel. It's a 1 bed flat (with old style carpet) and definitely does not feel like a high end hotel. Wifi never worked in 4 days despite repeatedly asking to have it fixed. I asked for a plug adaptor and was told to go and buy one (whilst other hotels in Australia always had one for foreign travelers). Breakfast 3 to low 4 star. There are plenty of nice hotels in the area. As a accor platinum card holder as decided to stay there. Never again,
I loved the decore, very welcoming, just lovely
Love the speakers connected to the radio. The bathroom was also a favorite. The maid knocking at out door at 7 PM to give us a breakfast menu.
Staff was very friendly and helpful and rom comfortable except for noise. Hotel can be quite noisy. We were on 5th floor and still heard music from a bar. Also, heard noise from a party on our floor.
How close it was to Circilar Quay The back alley to get there was a little smelly...You really need to know where you are going otherwise it would be hard to find.
It was affordable and handy to where we were going, and the bed and bathroom were wonderful! Free movies, bathrobes, pillows, complimentary cookies added to the experience. I had a little mishap, smacking my shin on the wooden base of the bed when walking around the bed, as the base is larger than the mattress (cool design feature) which would be fine, except its the same dark coloured wood as the floorboards! (Made it hard to see in low lighting, and being unfamiliar with the room). Otherwise, it was fabulous!
wifi location and bed disabled bathroom
Modern look, location, free wifi Poor food choices, no lounge, no outside calling, very small rooms, no room service, less than attentive staff, windows don't open. You may want to ask for a room that does not look out on the atrium. Guests in those rooms have to keep their room-darkening shades down or everyone getting off the elevator will look across at them lying on their bed.
Professionalism of staff. Twinings teabags. Good sound insulation from other rooms. Beeping noise from a nearby garage roller door or something similar. Our room smelt of cigarette smoke and there was an unemptied ashtray on the balcony so we asked to be moved, this was professionally handled by reception desk. Saw one staff member lighting up a cigarette within a metre of front door of hotel one evening, and it is supposed to be a non-smoking hotel.
The location of the hotel was great. The Mantra 2 is located on George St., which is the main street in downtown city. The hotel is located less than three blocks from the Opera house, ferry port, the rocks, and Coles supermarket. What a place, what a staff!
convenient location housekeeping staff knocking at 9am on the day of check out?!
Excellent location with very comfortable accomodations for a family.
The staff were great the location was great. The oven and the dishwasher was covered in mould. We did not use the kitchen as it was very dirty, the bathrrom was not that clean neither.
ordered room service for myself and friends on my 2nd night. The food was so bad I did not eat or drink anything further during my 10 day stay.
Central location, close to shopping, entertainment, food etc. Additional request included in booking request was not actioned - or even acknowledged. When requested, was acted upon poorly.
Good location. Staff were friendly and helpful. Room was large and comfortable.
Staff, rooms facilities were excellent and I would recommend this hotel to family and friends.
was pleasantly surprised at the amount of applicances we got for a studio room. perfect location. 24hr reception i believe.
The self contained apartments were fantastic. Very comfortable, large and well appointed. Has everything that you will need including own mini laundry (in what looks like a linen cupboard). They appear to be very new. Everything was spotless including furniture, fixtures, carpet etc. Very secure with swipe cards to get in and out. We are always wary about booking sight unseen - but this was lovely There are no views.The hotel is in a little alley - so no foyer or anything. Not very well signed for new guests. Everything is secured by swipe cards and pin numbers so getting into the hotel for the first time to check in isn't laid out in front of you.
We stayed 9 days at Medina Martin Place and we absolutely loved it. We had the best sleep, the bed was the most comfortable we have ever slept on and the blanket was super yummy too. The location is perfect for CBD or exploring the city. The apartment had all possible facilities we needed. Staff was very friendly and accommodating, Warren and Mimi in particular. Highly recommended. Cleaning is up for some improvement. Garbage and towels were taken care of on a daily/ when required basis, but the carpeted floor was quite filthy at the end of our 9 day stay and glass surfaces of furniture were pretty dirty too. Also, our CD player was so old (or substandard?), it couldn't play even brand new CDs.
It's central City location and the helpfulness of the staff
The studio was very confortable and big. The location in the city heart Specific location: Husking pl is a very ugly little street.
Staff were very helpful & location was excellent The hotel never got my booking from booking.com which was a little stressful but they managed to find me a room. On the upside the staff fixed the problem quite quickly.
Easy access & central city location. A good clean property & I liked the fact it is a small sized, boutique property.The one bedroom apartment was just perfect for business & well sized in the overall layout. Would definately recommend & use again
Fully fitted kitchen and washign facilities make it the easiest way to manage yourself in such a busy city. An excellent stop with an ideal location for the centre as well as metro and bus routes
Convenience to Sydney CBD makes it ideal for national & international tourists and business people. Kitchen and Laundry facilities were a bonus.
the staff were very helpful,the food was good , the location was perfect for our purpose . no problems
Convenience to city and rail network The TV was next to useless!
Great location but pretty basic accomodation. They would not allow early check in. No wi-fi in rooms.
Staff, beds Room, ambience
Excellent location in Sydney. Good lunch special.
It had all the basics of a normal hotel, nothing special. I thought the staff were not very enthusiastic when I checked in. They just seem to be going through the motions.
Location was great. No WiFi access in rooms. Seemed to be charged for every little thing. Example: Internet access in the lobby business PCs cost $2 for 15 minutes of internet use.
the fact that it was central to what we wanted to do We did not stay long enough to make an judgments
The location!! It was only a short stroll to all the main attractions. We were not informed about a deposit prior to arriving and so that was an inconvenience for us. Other than that, it was perfect!
Close proximity to metro station and that is it. The facility is dirty, Hallways were vacuumed maybe a year or longer away. Large pieces of trash remain in hallway for days. The room service is mediorcre. Literally, they only change towels and straighten the upper most layer of the bed. They do not even tuck the sheets in. They never vacuum the room or wipe surfaces. It is disgusting at this hotel. Cups and glasses used are rinsed. My tea cup remains stained with tea residue that can be easily wiped when I ran my finger over it. When I complained to the front desk, I was told that room service is sourced-out and that is why it is lacking (this is not my problem, I need a clean room). I would never ever ever stay at a travelogue again, and more specifically this hotel at Waynyard. It is very shocking that a hotel which costs a good amount of money is lacking that much.
The location of the hotel in relation to the other venues to which I was required to visit. This is not a dislike, more of an unpleasant observation. The room and corridors had an air of mustiness about them. Maybe as simple as the carpets need cleaning/freshening.
Location centralized to many must see places in Sydney