Overview

Mercure Surabaya

Jl Raya Darmo 68 - 78, Surabaya 60264, Indonesia
+62 315 623 000

RM 173+

Overall guest ratings

8.3/10 Excellent
Based on 1,163 reviews

Review highlights

  • 8.4
  • 7.9
  • 7.5
  • 6.3

Good to know

  • Nice building
  • Clean rooms

Nearby

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    About

    Mercure Surabaya is a mid-scale hotel located on the main route through Surabaya, next to consulate and government offices, business district, and tourist attractions such as the Tugu Pahlawan monument and the Surabaya Zoo. Ideal for business and leisure travel, with easy access to Gubeng railway station and Juanda airport, the hotel features 257 rooms including 19 suites, 3 restaurants, a coffee lounge, pool bar, 12 meeting rooms, a ballroom, swimming pool, gym, bicycle rental and spa.

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    accorhotels.com

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Babysitting or child care
    • Business centre
    • Car hire
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Storage available
    • Non-smoking rooms available
    • Beauty salon
    • Express check out
    • Coffee shop
    • Free Internet
    • Pets not allowed
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.3 Excellent
    Based on 1,163 reviews
    • 8.4 "Great service."
      9.5 "95% found the staff to be very friendly."
    • 7.9 "Good location."
    • 7.5 "Good breakfast."
    • 7.2 "Good amenities."
      7.1 "71% thought the building was wonderful."
      8.6 "86% found the grounds to be nice."
    • 6.8 "Rooms are ok."
      5.0 "Beds were acceptable for 50%."
    • 6.3 "Vibe was decent."
    • 5.3 "Pool is mediocre."
    • 3.5 "Internet is poor."
      3.5 "65% said the wifi quality was bad."
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    Overall rating

    7.7 Good
    Based on 279 reviews
    • 8.3 "Great service."
      9.6 "96% found the staff to be very friendly."
    • 8.3 "Location is great."
    • 7.5 "Good breakfast."
    • 7.3 "Tasty food."
    • 6.8 "Rooms are ok."

    Overall rating

    7.7 Good
    Based on 383 reviews
    • 8.5 "Good value."
    • 8.4 "Great service."
      9.6 "96% found the staff to be very friendly."
    • 7.8 "Good location."
    • 7.7 "Good breakfast."
    • 6.7 "Rooms are ok."
    • 6.7 "Average amenities."
      6.7 "67% thought the building was acceptable."
    • 6.0 "Vibe was decent."
      6.9 "69% thought the atmosphere was somewhat friendly."
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    Overall rating

    7.9 Good
    Based on 395 reviews
    • 8.7 "Great service."
      9.6 "96% found the staff to be very friendly."
    • 8.0 "Location is great."
    • 8.0 "Generally very clean."
      7.8 "78% said rooms were clean."
    • 7.2 "Nice rooms."
      7.8 "78% said rooms were clean."
    • 7.2 "Good amenities."
      7.2 "72% thought the building was wonderful."
    • 6.3 "Vibe was decent."

    Overall rating

    7.9 Good
    Based on 104 reviews
    • 8.5 "Great service."
    • 7.7 "Good location."
    • 7.0 "Nice rooms."
    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Nice building"
    "Clean rooms"
    data provided by TrustYou

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