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hotel staff has been very kindly and useful for any request
Staff was great, Food was great too, location is great. Although I had confirmation from Booking.com the hotel could not find my reservation in there system!! Traffic can be a problem around the hotel.
Very comfortable and well organized hotel. Staff very helpfull and polite. -
It was excellent. The hotel also upgraded our rooms without our asking and without extra payment. That was wonderful. The phone system did not work properly sometimes. (I could make calls with my mobile, so it was not such a big problem) And some of my colleagues had difficulty accessing the high speed internet (LAN).
Great service, huge rooms, good value for money Beds made of cast concrete
Excellent central location Enormous bedroom and bathroom Slow hotel taxi, quicker to go out on street and order your own
nice spacious rooms communal areas a bit faded and tatty.
The spa and health club were some of the best in the world. Had a super massage that made a new person of me. The staff were very cordial.
Hotel is nice, but the staff, and especialy cleaning personal is for budged hotel.
It was clean, friendly and the breakfast was very good.
Luxurious hotel in the centre of Sofia. Excellent hotel staff. Wonderful bed. Great view. Room service rather expensive however prompt.
very comfortable hotel all the staff only too pleased to assist food in the restaurant first class
Excellent location and very good service as employees are fully dedicated to customers. The only very bad point is the breakfast : medium quality and very poor choice, not cheap (21€).
I liked the location,decor,linen Poor choice of channels on tv, should have free movie channels. No tea making in the room. Ridiculous mini bar prices.
Very central location, next to the metro and the pedestrian area. No plugs near the bed to plug in cell phone.
Comfort of bed, television and silence Price of food and no parking
The wide corridors and soundproof rooms.
Location Room was not well lit
Very good staff, very clean and the central location. Breakfast was not included in the price and to have it seperately costed too much.
large, clean and well-kept room - everything looks new!, great room service, great hotel restaurant on the 9th floor - great food and service! you have to wait a long time to get some hot water out of the shower; staff could be more attentive at breakfast - they do not come to you to offer drink, do not ask what you may want, you have to literaly chase them for everything, they do not offer fres juice which one would expect in a 5 star hotel in Sofia. Jaccuzi or a small pool in the wellness center would be good,
A location is excelent, nearby the most touristic points, the hotel is quite silence, the room is espacious e the hotel offers a very good breakfast. The ar condicionare did not work properly -- 2 dias was only reasoably and one day did not work. The amenities were resctive, one soap for 2 people
The rooms are spacious and immaculate. The service is sharp and the staff is courteous. We have stayed at this hotel twice already and choose it over other cheaper options for the great service. The wake up call was on time and the cab was waiting for us in the morning as we requested. The restored piece of a Roman coliseum on the ground floor is beautiful.
The food was excellent. The reception staff all spoke perfect English and were very helpful in arranging taxis etc. The hotel's location is also very good.
My kids really enjoy the ground-level historical ruins - they were happy climbing up and down them. The location is quite, but very central.
Exellent location - exactly in the city center. They merged old Roman walls and modern building - it is amazing: like in museum.
Everything top nosh!! Will definitely go back. Great for families with babies and small children!!
the central position optimal for business and leisure, good hotel structure and staff.
Friendly staff, luxury hotel, excellent breakfast, close to the center
location, services and comfort; next time in Sofia we plan to stay at Arena again. no negative comments; staff friendly and cooperative, good location, very comfortable
I loved the room. Very nice and spacious. The bed was comfortable and the spread was nice and warm. The WiFi was good. No unexpected drops while using. I had difficulty sleeping on my last night in the hotel. I was on the second floor and was kept wide awake by the music from downstairs until 4am.
Hotel staff very helpfull
The location was excellent, right in the city centre. The staff were friendly, professional and helpful. Room was average size, very clean with nice bathroom and facilities. For 50 euro a night, this was excellent value and I would recommend it to anyone coming to Sofia for a short stay who needs a place to relax after a day of sightseeing.
The hotel is very charming and all in good taste and artistic. There's an excellent benefit-cost for it.
The hotel was extremely well placed for the city centre. It was comfortable enough and clean but my stay was brief. My only complaint would be that the bed was a touch small for two, though I was on my own - so not a problem for me - but it was too soft and the pillows were well past their sell-by date.
Centrally located - Very good noise insulation - Wi-Fi free of charge - Professional Staff
Very central location, small rooms but tastefully decorated, very clean. Quiet. Staff helpful. The air conditionning was very loud (and woke us up everytime it switched on). The beds are small (160cm wide) and there are no twin beds rooms (i.e. for kids)
Nice staff, wireless working perfectly, right in the centre
Location Bed and shower size
Exceptionally helpful staff
Exceptional choice!!!!! Nothing negative..Nothing at all..Free parking space, clean & comfort rooms, great staff, great location...I recommend it!!!!!!! Everything was Great!!! No complains what so ever.
Good location, near center of city,very cleaned,good price. The refrigator and the aircondition doesnt worked.(Room 503). Also at bathroom sometimes we had water for shower and sometimes stopped(for 5-10 seconds).
Nice room Very small hall. Small bathroom
very central walking distance to plenty of sites/ bars/ shopping malls. Fine comfortable room. staff friendly Services :- no bar open on my particular w/end otherwise nice restaurent. Cleanlines:- carpet badly stained needs good shampoo.
Good location charged extra for use of an iron, the staff on the desk were quite surly and accused us of drinking from the mini bar when we hadn't touched it.
Perfect location, staff speaks good English, was helpful as long as they didn't have to fix the broken internet. No internet. It was advertised, but it never worked. And the staff admitted the problem but never addressed it. I stayed four night and had to check email across town.
I was informed about parking fee only at checkout.
The biggest advantage of this hotel is its position at the very center of Sofia with shops, restaurants, cinemas, theatres and various adminisrative buildings being within a walking distance.The staff is polite and professional. My room which faced an inside yard was very quiet despite the fact that the hotel is situated on a busy street. Although my room had perfectly preserved the flair of bulgarian interiors before the changes in 1989, it was clean. The carpet in my room definately needed to be replaced by a new one (I suppose it has not beed changed in the last 25 years). As my room was situated close to the elevator, I could hear the noice of the elevator each time somebody used it.
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The Location! Very old hotel, past its best! Very old furniture in the room. Broken toilets. Staff not very helpfull and do not speak good English. Breakfast very bad like in most hotels in Bulgaria. Other than its great location, nothing is good about this hotel! To avoid if you're travelling with your girlfriend or your spouse! Believe me!
The hotel is in the very center of the city. The staff is extremely polite and helpful. Although my reservation was for an ordinary room, I was pleasantly surprised by the luxury rooms that are available in the hotel. The price is more than good for the standard that is offered.
english spoken on reception desk
The view Old windows, old rooms, old everything and ready to collapse. Bathroom toilet was on the move: it wasn't attached to the floor. Bathroom doors moisterised. A terrible smell was continuisly around. I have chosen that hotel for the wirelless internet and the reception inform me that "we have a problem with the internet"
Perfectly located for walking to all the main sites, and in the evening close to bars and restaurants. Staff were very helpful, worth paying a little extra for a luxury room.