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The hospitality and care given by hotel staff, comfort, and location WiFi network wasn't available in the rooms.
I loved the fact that it is so near to Sunway Lagoon and the shopping complex. However, to my dismay, the hotel staff didn't even know that I could purchase park tickets from the hotel, and at a discounted rate. And there was no direct connectivity to the park.
Good Service, Great breakfast and room service. Cheerfully allowed extra time to check out when held up in meeting and traffic No bad points
the place & the design of the rooms the insects
The hotel has a nice combination of accomidation, shopping and Theme park
Everything was amaizing Nothing at all.
every thing was very good(venue, service,...etc) nothing all good
Near shopping mall and the water park for sure Tuesdays water park is closed! you also have to pay inside the water park for many essential things that we assumed it is covered by the ticket so make sure you carry enough cash. you cannot exit and come again unless you pay again for a new ticket.
i like the staff way to deal with custoumers and facilitiesof hotels
coneniet, nice ambience able to winess a poolside wedding saturday afternoon .nice breakfast dirty water-- run down rooms, very run down
The service standard is excellent. The best that I have come across so far, after having stayed in so many of the hotels in Malaysia. Nothing in particular
The comfort of the place, the facitilies available for us and the varieties of food/restaurant.
The room is good entertainment not good enough
the smiles of the staffs
It is surrounded by lush greenery, very peaceful, relaxing and soothing compare to the hustle and bustle at the city. Room keys!
The hotel was pleasant however, the service staff in their restaurants are poorly trained. The food was average and standard fare nothing exceptional. Yes. The water in the taps were dark brown and murky. I had to let it run for 5 to 10 minutes before it cleared. However, there was another issue, the water took a long time to drain off the bathtub.The main door had a very badly designed lock that was difficult to operate. My young daughter was able to get into the room with the key but was unable to open the door from the inside. She was locked in for almost an hour before we realised she was not able to open the front door.
Room is great and clean, breakfast was excellent Aircon in the room is very hot!
The hotel was not crowed at all. Nice swimming pool and pool bar. They change towels too often, even when they hang on the rack. They should give more attention to environment (change towels only when placed in bath tub).
Very reasonably priced. Great place to stay if transiting from the Subang Airport. only 5 -10 minutes by taxi. Very good breakfast buffet and a great chinese restaurant for dinner.
every thing in villa.. its like haven, specially the swimming pool.
romantic and no noise wich is perfect for honeymoon
every things little expensive
satys on the villa onlllllly nothing
I liked the idea of having a privet swimming pool and balcony and to have a place for our own. During my two-day one night stay, I had some complains the will make me not go back there a gain. To start with the balcony was not private as advertised, you can't sit there without every one passing on the walkway seeing you!. 2-In some villas, the swimming pool can be seen from the walkway too, I had to change my villa to get one which is more private!! 3-The pool water was freezing cold. 3-Shawer water was very cold too. 4-The Air condition control did not work so you can't reduce the temperature nor can you switch it off. 5- The Bathroom sinks was blocked. 6-The in-room Safety box did not work. 7- The bathtub looked terrible. 8- you can hear the neighbors form the bathroom, No privacy!!. 9- Bed mattress was really bad "Wavy".
I loved every minute of the hotel.Having your own swimming pool was amazing. Staff very helpful, very romantic place to share with that special someone in your life.
wooow that what i can say about the Villas, my honeymoon was a great since the first step on the place, thank you .. the whole place was great the cost was little high
I liked everything there I will never hesitate to go thier again no everything was great
Good for honeymooners. Price seems high comparing to other resorts in south eastern Asia.
The privacy, the services and the great staff. its really make you feel like home The amount of deposit in local currency in advance the hotel is asking for. really make no sense.
nothing bad service, there are no good restorants in the hotel, bad location
My kids enjoyed the swimming pool very much. A lot of foreign workers, e.g. Bangladesh.
Efficient and friendly service all round. Room reasonably large, comfortable and clean. Food prices at in house restaurents expensive and alternatives for less pricey casual meals not available.
the facility is very comfortbale especially swimming pool
Very good staff, good places to eat in the hotel, and the rooms are large and luxorious - great for relaxing. Poolside area was abit dreary, esp the pool bar which only sold coke to drink. Hotel about 25 mins by train into KL
Rooms were large. Staff was very helpful, courteous, friendly. Indications room had not been properly cleaned - waste paper on floor behind the waste basket, partially dried and sticky residue from drinks of previous occupant had not been cleaned from the desk top. Internet access was either not working (in first room I was assigned) or not working consistently and dropped before the end of the paid access time (in room I was moved to after internet probs)
Very close to Sunway Lagoon, Value for money
The size of the Olympic-size swimming pool. Did not comply with my instructions for room preference. Room not adequately prepared when handed to me. No towels. Shower tap faulty.
Convenient & comfort
Not much that I could not have got from any other hotel at that price. The relatively late check out time was very convenient though. 1. Had hot water only on three days of the five nghts and six days I was there. 2. Paid extra for internet connection, but had the connection only intermittently through the day....very expensive. No internet cafes within 20 minutes walkin distance from the hotel. 3. Booked the room for two persons but often had to call the second set of towels after the room had been cleaned for the day.