Good breakfast The Front Office Director is the worst ever, exactly the one who was Duty Manager on 5/23/2015. He is mean to the guests and does everything he can to NOT help them. I would have rated this hotel as average if it was not of this individual who ruined my day with my family.
Coctail hour and made to order breakfast was a great way to start and end the day The climate control for the room is based on the season and weather. It didnt get cold enough for my liking. No real complaint though
The size of the room was great, the location was easily accessible to the freeway, the complimentary breakfast was gteat, the cocktail hour was nice just maybe needed a better selection of alchohol. The public area could have been cleaner, room service trays would stay in the hallways all day, the elevators were in desperate need of vacuuming. The front desk staff could have been more friendly, upbeat, and helpful. We had a small issue the night before check out, my car battery died. I figured security could give up a jump in the morning ingredients when we checked out. Upon check out I asked if they could and the front desk agent saI'd no, we asked why and the answer was simply we can't. She suggested maybe we ask the valet, so we did and he said no. They had their shuttle vehicle, a big SUV, just sitting up front, I asked if they could use that, the answer was still no. Unfortunately they seemed to be okay with us being stranded in their parking lot. They were zero help, along with the fact they just didn't care.
Quick check in. Very clean room.Close to all our activities. 12 min to Disneyland,17 min to Laguna Beach. 5 min to Airport. Very good parking. Well lit grounds. Overall Great stay. Staff seemed very neutral.
Friendliness of staff , very comfortable and the hospitality wa above and beyond. $15 per night parking
The atmosphere and decor are excellent. The staff was very helpful in meeting my needs. Overall, a great stay and experience.. Thank you The elevators need some upgrading. I think they are very slow . I also think that the toilet and shower drains were very slow.
mediocre breakfast however great made to order omelets. All come with your stay which is worth the hotel in itself.
A truly good hot breakfast. The maids didn't clean/tidy our room for the second nights stay. Also, the pillows are awful. The front desk offered a foam pillow, but it was never delivered! One of the two TVs didn't work correctly and maintenance guy said other rooms were problematic too. The wifi was slow most of the time. Lastly, having to pay $15 per night for parking is ridiculous. I did however get that waived because of all the mentioned room issues.
Service was superb. Friendly staff and accommodating. Nothing
Friendliness of staff. Room rate is reasonable. Difficult to communicate with cleaning staff. In seeing them on floor, asked them for a trashcan for the bathroom, box of facial tissues, etc and each of them could not understand. Had to ask at front desk for several times to finally get a trashcan. Towels were not replenished completely. For instance, only 1 bath towel would be furnished and face and hand towel would be missing. Suggestion: Have towels, tioletries, etc available upon request in an area behind front desk so housekeeping does not have to make a separate trip to a person's room. It appears time would be saved on part of staff plus one then has to wait until the staff comes by. Unusual and extremely bright night light does not turn off on top of coffee maker. Asked at front desk and a maintenance person was sent up. However, he did not speak English and could not explain or fix the situation. Instead he said I was in an Honor's Member Room. So we draped a towel over it at night to avoid the bright light shining all night long.
The manager Mr Kumar was very polite and granted me a early check in after driving 6 hours with the family. He Always greeted me by name. My daughter loved the lake with the duckies. The beds were uncomfortable and the breakfast wasn't worth the 15 dollars per person
The room was very comfortable and clean, everything was fine. no
Everything but the size of the room was good to excellent. Everything! The room was narrow and compressed for two people, otherwise excellent. We will definitely stay again!
Asked for a quiet room, he put me in a corner on the top floor. Convenient location. Desk chair not very comfortable if you need to work for a while. Had to clean lime deposits out of shower head so it didn't feel like aquatic laser needles.
Friendly staff, easy check in/check out. Rooms clean and well appointed. Good location, close to airport and other services. A little noisy, but only because youth football teams staying there at time of our stay.
Very clean place, loved the complimentary breakfast and other complimentary amenities. My friend and I had a hard time connecting to the wifi, but we didn't care about it too much to figure it out.
Loved the heated pool and made to order breakfast!! Nice location, all staff was friendly. Definitely recommend it
Value for money. Clean, comfortable room. Benchmark of a $99 hotel. Free parking, free FAST wifi, great helpful staff--which are apparently hard to find these days. They put the best in Best Western. Nuff said. Breakfast was just ok, but the best among comparable hotels.
Quiet, comfortable beds, spacious rooms. There was blood on my comforter, it took 45 minutes for the staff to bring a clean one.
Front desk staff was not helpful at all. I had wanted a much quieter room due to another room being worked on. Too noisy ! Will not visit or recommend this particular best western . I have stayed at a best western in Brooklyn New York and they were way more helpful.
Convenient location, professional staff, breakfast included with stay Rooms smelled of lingering cleansers of faint floral notes. I would rather like the smell of bleach or pine or citrus vs. Cheap fliral scent.
The staffs were really nice, good breakfast and nice swimming pool! The breakfast room was over crowded and the sink in our room was a bit stinky
Breakfast!!! Wi Fi wasn't very good. Need more washers and dryers.
The rooms were nice, staff was friendly, beds were comfortable, location was easy to find. The breakfast is a bit chaotic. They need a bigger space for that. But the food was good!
Room was clean and just what I needed for the weekend.
the staff they are very helpful and cordial special thanks to the manager he is very nice when ask if every thing its ok with the breakfast and with the hotel thank you very much every thing was ok overall
The room was amazing! Cozy, yet spacious enough that everyone was comfortable. The breakfast is delicious! Very filling and satisfying.
Full breakfast meal and great staff Not as nice as the pictures showed onlinre
Decent looking, well maintained property overall. Good value for the money as we were able to get a nice room with a seperate living room space with hide-a-bed sofa and additional TV for $99.00 per night. Room also had mini-fridge, microwave and wet bar sink in the living room space. Bed was quite comfortable as well. Location is ok, about 25 minutes from Laguna Beach. Very generous breakfast buffet included each morning until 10:00 as well. Only negative is that the walls/ceilings are a little thin as there was some noise from adjacent rooms. Not too bad in our particular case but might be bothersome if louder teens or college kids, etc. were rooming next door. Overall I would say four out of five stars:).
The guys at the front desk have a back for hospitality and I loved the jokes!! The over all appearance is charming and welcoming. The room is well designed and comfortable. The price was extremely fair for the amazing value this hotel offers. I would gladly stay here again. Also I'd recommend it to anyone that inquiries about local hotels... The charge for parking... But I get it!
Very friendly staff 20 dollar valet parking
Location to airport and comfort of the room. Parking fee for self park was $18.00
The restaurant was severly understaffed both at dinner and at breakfast the following morning
The staff was and is amazing I don't realized you need your key room to leave the parking lot.
All the staff made you feel at home . The entire operation was very well run and the upkeep was fantastic so there really isn't a negative in my opinion .
Good location, very nicely decorated. Employees were all very nice and helpful. Rooms had everything needed. Nice beds. parking was 20.00 valet daily or 18.00 self park.
The staff was always warm and welcoming. Cookies were delicious, hotel exceeded my expectations. Rooms were ridiculously clean. Pool was nice! $18/night for parking! Just know this ahead of time so you aren't surprised like I was haha :) Also, no fans in the restroom which is weird but we managed.
Location and luxury I did not like that we had to pay $18 for parking per day. Also how can breakfast not be included in our room for $100. I might as well have stayed at a 75 dollar hotel with free breakfast and parking!
The comfortness of the room, how quiet and relaxing it was during the stay. breakdast buffet was pricy
No hassle got what I paid for
Beatrice at the front desk was so much help, she directed us to all the coolest places to go. She made our stay amazing!
I like everything about this hotel None
I liked being able to walk to the convention center. I didn't like the size of the rooms for the price. I have paid less in Vegas and Palm Springs to have a double bedroom. Plus I was unaware that not only was I paying extra for taxes, but that I was paying a nightly fee to Valet until I arrived at the Hilton. So an additional 60.00 a day was added to my bill which was not a wonderful surprise for a family attending a cheer competition. This will make us look else where next year.
the location to the convention center, it was awesome and the location to disneyland - great walking distance to all areas so the location was the best for me The internet was really bad. We had drop off's after paying and at least for two PC's we were unable to get back on after paying. I did get my money back on one PC but not the other. Not good at all should be up all the time.
Nice hotel, clean, good staff. Big room, comfortable bed Lots of extras (have to pay for internet, to go to gym). Lobby is dark and brooding.
Good overall. No free wifii internet. It should be free because every other hotel offers free wireless.
great location to Conference centre and disneyland, food etc. Not a hotel as such, no hotwater jug, no fridge or mini bar, no milk on 2nd day. no room service food.
it was close to disney and shopping no
location + staff high price + parking value
the room quality was excellent. it was too busy and we were not notified of the large crouds to be expected which meant we couldnt use the hotel faciliities as we would have liked to at times
I like the attention afforded by your counter staff, the services given by the SuperShuttle as it was not a hassle requesting for a pick-up service on our trip to Arizona, the serenity of the place and lastly, its nearness to disneyland where we had not encourted hassle getting a ride. the hotel my consider adding some fastfood outlets to cater to other international tastes.
staff are nice and attentive
I chose the hotel because it has a pool, hot tub and a good location. I didn't eat the breakfast but I believe it was a typical hotel breakfast. The hotel is pet friendly and there is pretty good green spaces to walk your dog. The hotel is on a small street with several hotels. It is safe and conveniently located off the freeway and near restaurants and shopping in Tustin, Irvine and of course, Santa Ana. The hotel was pretty quiet although I did hear kids screaming at the pool which is located in the center of the hotel. The location is clean but it could use a deep clean such as in the vending machine/laundry room. The room itself was clean and comfortable but could use a facelift.
The staff was spectacular and accommodating. The room was super clean. We left a little late in there morning on one of our travel days and the cleaning staff still refreshed our room. The value was great, we probably would have paid a little more for a double queen but I'm not sure they were available as this is my first time booking this hotel and honestly i didn't ask
Liked the atmosphere, the room was nice and it was quiet at nught. The smell of musty carpet and dust. The dead plants.
The staff was very friendly. It was nice to have everyday room tidying. All basic necessities and the free wifi was greatly appreciated. Did not like the peanut butter at the breakfast. Very old and hard. Carpets did not seem like they are thoroughly cleaned or steamed often. No safe for valuables.
Room was large and price was less when I paid then when I booked which was a pleasant surprise. For the most part the staff were very kind. I called the front desk around 9:30 pm asking if he could run some scissors up to my room so I could cut something and he said they are here at the desk, so I said okay I'll just come down then I guess, and he hung up on me. I also noticed in the morning they answer with "Good Morning this is Ashley how can I assist you?" and at night they say "front desk". Thought that was a little odd.
Great place, clean and quite, The beds are to small (full sides)
the bathroom didn't seem like they had taken their time to clean it. the bathroom sink handled were dirty. we got serviced but they still didn't clean the bathroom.
Large spacious living room area. Free wifi and easy to access. Plenty of parking available. Hotel is a little dated but for the price I can look past that, hotel wasn't cleaned with attention to detail but it wasn't disgusting or anything.
Courteous staff, very accommodating
Easy check in process. A lot of parking. Comes with a fridge, microwave, coffee maker. Comfy bed. Pretty quiet. Breakfast should be extended since check out is at noon. Walls are a little thin. Could hear someone snoring next door.
I thought the room was very comfortable and clean. The staff was friendly . The closet door would not close, and the toilet was acting up but overall I had a good stay.
After paying online for the room, calling to confirm the reservation and check in time, when I irrived and was told of the $75 deposit neded, had to drive to bank and make a deposit before getting sine rest from a 10hr dtive. Why isn't a deposit of nearly 60% of room cost mentioned prior to?
We were very happy with our experience at this hotel. We especially enjoyed the free, hot breakfast. Be aware, however, that you must belong to the chain's club (free, but you must sign up) in order to have breakfast free.
This is very clean place. We stayed only one night. Room, Bed and Bath room were very clean. \nNice and clean pool and hot tub. \n \n \nCons: \n \nNo complimentary breakfast. \nMocrowave was not working properly. \nStaff was nice.
We had a wonderful stay at the hotel - the people were friendly and helpful and courteous. The rooms clean - pool very nice - and the location was great - easy access to several interstates - and it is so near the airport! I would highly recommend the hotel.
I stayed with my wife for 6 days, very good location, nice neighborhood, room is clean and close to rental car booth in nearby hotel. The breafast is excellent, nice staff, the only thing I comment would be the bed mattress feel too soft and not good for guests having back problem. Overall it is a valued hotel I will stay in my next trip to Orange Co..
The hotel was in really good condition and in a nice neighborhood. The staff was friendly and the room was comfortable. Next time I go out to Orange County I will be definatly staying here again
My room was run down. The toilet seat was peeling, breakfast was powder eggs everyday for 2 weeks. Hotel food was at best a 2. (Dinner) bartender was friendly. Exercise room was a joke 2 treadmills , one stair climber and one bike.
Stayed end of Dec. 2007. Great room, bed. Quiet & safe. Only negative comment was that there is only one internet pc available in business center; but there is free connection in your room if u bring a pc. McDonald's is right next door. Easy acces to 405 & airport. Recommended.
beds comfy, but reservations were for 3 people and we were only supplies in room for 2 as far as coffee cups. Why is it when you have 4 cup coffee makers that every motel only gives enough cream and sugar for 2?Also if you come for overnight, do they not think people are clean enough to take shower before bed and one in morning for fresh towels?? this is true everywhere I stay. but for the most part. I would stay here again. Very friendly people and helpful. All we had to do was ask..
Great accommodations for the low price. ALL hotel staff was friendly and courteous. Maids would even speak to you in passing down the hall. FYI, make sure to get a breakfast voucher when you check in! Only ate there for breakfast and it was a great buffet.
Hotel was very clean, great lounge with large TV's for sports, room was large and had 37' flat screed HDTV.
This hotel offered everything I needed for a short unexpected trip to see my brother. But I had work to do and had to get up early and stay up late and ...you just couldn't get a cup of coffee...other than that...good.
We enjoyed the comfortable bed, the clean room and the good service. The stay for one night was perfect. We enjoyed our stay and we would like to stay there again in the future.
I actually like the fact that they are renovating. Its always great to see Hotels moving forward with in house improvements. Both my fiancé and I are getting in our late 20s and we look young for our age. I passed by a few staffs on my way to my car and I was noticed and greeted. It's nice to see that the staff do not discriminate against our age group and were courteous and friendly. There are quite a few things that bothered us during our short stay with Clarion. The biggest was the power outage that occurred during the middle of the night. We woke and no electricity was available for hours. I thought it was a great necessity to always have a power generator in case of emergencies like this. Another was the replacement towels that we received the following morning. The towels were not just stained but very dirty along the edges. I am unsure of the reasoning for this but that was very unsanitary. I hope that was a one time thing and that others staying in the hotel did not get the same batch of towels. This was our first stay with Clarion and we are quite a bit disappointed. We hope to have a better stay in case we decide to book again in the future.
Everyone gave very good service
Comfortable and quiet bed Location of my room and elevator. Also, the WiFi was soooo slow. ~150kbit per second and lower for download throughout the facility.
It was close to area I needed to be in. The rooms were old. It smelled funny. Our shower was not working. It took 10 minutes for the water to warm up from ice cold to luke warm, then while showering it became extremely hot to ice cold every other second. It was frustrating trying to take a shower.
Everything was cleanqnd set perfectly. The room was next to the laundry room so while the washer was on I though there was an earthquake happening
Clean place and great location. No microwave in room and slow (free) wifi.
The room was clean & room service was kind and professional. The "free breakfast" they advertise was just cereal, some hard bagels, white bread and stale mini muffins. NOT happy about that. They don't stock up the rooms with enough towels in the bathrooms.
We saw bad and good reviews, so we were not sure about the place, it said it was remodel and we gave it a shot. And we had a good experience. Rooms look pretty clean and for a good price. The neighborhood is not the best, but we had no problem with anybody inside or outside the motel.
There was nothing I liked besides the housekeeper The front manager was not only unhelpful but rude there was no late checkout I had to pay for my remote control and my tv still did not work for the first night and I was still charged after requesting that I be credited because I was unable to use the remote. They finally with a great deal of noise on their part came to my room and fixed the tv. The atmosphere outside scared me I felt like I was unsafe and my belongings in my car and my car itself was unsafe after the first night I just wanted to leave but couldn't get my money back and couldn't afford to go elsewhere. This place in general was dirty, and scary and the employees that run the front end are rude and can barely speak English. I trusted kyack to not have crack hotels on its lists and I was sorely mistaken. I will not make that mistake again!
Good value for the dollar. Reasonably clean and friendly.
Kitchenette They were as rude and unfriendly and down right cold hearted as it comes.to start it off my mom used her credit card to book room and I gave her cash .the occupants were to be my wife me and 6 year old son.three days into our stay while I was a work my wife and son demagnitized there room key while swimming.manager would not rekey her card and made our small child freeze for four hours while my mom finally got there to get key. Then on check out day I was at work and they denied her a late check out and made them sit outside with all our belongings in the cold I arrived at 1145 to get them and they didn't even need the room it was still uncleaned
Great service, friendly, clean room, very spacious, near a bunch of restaurants, gas stations, and freeway. I don't like that they charge your card first when you make the reservation.
very convenient location to convention center room décor is dated, pillows were lumpy/old, breakfast buffet was not good. price for value was high for expensive tradeshow hotel rate
The hotel was very close to Disneyland Resort and I was able to walk right over to the park, so that was extremely convenient. The price was comparable with other hotels in the area. Staff was very friendly at check in. Parking was not included in the cost of the stay, which at a comparable hotel in the area, it is complimentary. They also charge for their shuttle to the park, where it is complimentary for some nearby hotels. Also, no included breakfast.
I liked that it was clean and the room was pretty nice. It was everything I was hoping for. I had never heard of the this hotel before but it was within walking distance to the Anaheim Convention center and alot cheaper than the Hilton. I was worried as to how it would look, or if it would be clean enough, or worth the money I was paying. But all my fears were put to rest and I enjoyed my stay. I didn't like having to pay for parking at a Hotel I was already paying for but it was par for the course, with all hotels in the area charging similar fees. So no biggie I guess.
Nicely updated. Having a k-cup coffee maker was nice Front desk was friendly and quick Would have been better if the room had a mini fridge. Maids started vaccumming the hallways at 730-800 every morning not a nice way to wake up. No free breakfast.
Disgusting dirty carpets, dirty sink, very uncomfortable bed, shower head not working. Very unfriendly staff. I travel for business every week sometimes to 2 different locations in one week. This by far was the dirtiest hotel with the most uncomfortable bed and the most disgusting bathroom and dirtiest carpet I have ever stayed in. Do not stay here Everything
Price Front desk interaction was very uncomfortable
Location is awesome Moved to 3 rooms. All AC vents had mold
The location is great. Disneyland, several restaurants and a CVS are all within easy walking distance. The booking website listed "free continental breakfast" as an amenity. It is not free. The hotel charges for breakfast and daily parking. The "free" WiFi was terrible. The room also could have been cleaner; there was still a sock on the floor from a previous occupant.
Restaurant Quietness Proximity to the park No free breakfast 14 dollar per day parking charge
Location is excellent Wi if on worked for few hours out of my 3 day stay. It was reported on several occasions to no avail.
Spacious and friendly
Good price for location and proximity to park. Super hot in the hallways.... Room AC worked fine but the hallways need AC.
Great rooms Parking fee a little high. $15
Nice hotel. Clean, spacious room Too expensive for what you get compared to hotels nearby that are actually closer.
The two room Suite was ample room for our family of 6. There were two queens in one room and a foldout sofa bed in the other room. The vanity was separate from te shower/toilet area so we were able to share without too much difficulty. The restaurant offers a hot buffet breakfast for 12. and 7. if you have continental. This was convenient before Disneyland. Shuttle available to the parks for $4.00 a day per person, $1. for kids under 10. Many restaurants within walking distance including Carls JR, Buca Di Beppo. The second floor pool and jacuzzi were also nice.
Parking is very convenient. Rooms are very spacious and clean Nothing so far!
Second year staying at doubletree. Cookies at check in, business center where you can securely print boarding passes and other documents like tickets to attractions for free, right across the street from Dennys and Carl's Jr's if you get hungry. Very comfy beds. Price is a little up there compared to other locations in the area but I rather the hotel environment over motel. Pre check in with the hhonors app was completely useless. They ended up putting my 2 rooms on the complete opposite sides of the hotel instead of next to each other like I asked for.
Staff was very nice. I misplaced my parking pass and they issued me another one without hesitations. Guests should not have to pay for parking, and at such a steep price too. It was the same as amusement park parking.
The employees are very interested in making your stay as pleasurable as possible. No Wi-Fi connection and even that was charged.
Close to Disney park
The staff was wonderful in getting my family"s rooms close together which was great. Restaurant was friendly and food was good but took a long time to get.
Friendly staff Way too expensive!! Not quite! Small rooms!! Wifi was a joke!!
We were a large group and rented three rooms. The suites were perfect to socialize in after a long day at Disney. The shuttle was frustrating so we ended up walking to and from Disney.
I like the chocolate pie which given by the hotel，we have a long trip before check in，we are very hungry. Our family all like the room， so clean so nice
Convenient location to Disneyland, Anaheim stadium, Honda center and freeways. Quiet, comfortable rooms, free breakfast, free evening snacks and free internet Tiny lobby with little room during evening snacks
Room was clean. Bed was comfortable. Very noisy building. Had to sleep with air conditioning on in o Order to try to sleep.
Very friendly staff, clean rooms and comfortable beds! Will definitly stay here again! N/a
the room size, amenities, cleanliness, privacy, quietness, but most of all the very professional and helpful staff nothing
Loved the breakfast and friendly staff! Quiet, comfortable hotel! Would recommend to anyone!! Didn't like paying extra for parking.
Drove up from San Diego for a hockey game at Honda Center and stayed here for the night. Couldn't ask for better location. On top of that staff is friendly and rooms were clean and comfortable! Oh and happy hour 5:30-6:30 includes free drinks and appetizers! Awesome!
Breakfast buffet was very beneficial for my family. With four young children it's one of the reasons my wife and I prefer your hotel over others. I wasn't aware that if I used handicapped parking during my entire stay, that I would still get charged a $10 daily fee. That seems very odd considering that any vehicle with a valid handicap placard, can't be towed anyway. You may also want to reconsider the setup of rooms for those who are staying with small children. The Portofinos selling point for me was the bunk beds for the kids and the sliding doors that separate the kids room from the parents room. Please consider adding at least three 2.1 amp USB ports to your rooms. A digitally connected family like mine would greatly benefit if there are various charging points for our phones and tablets.
Breakfast was fantastic. Pay for parking? I already apid for the room, now I need to pay for my one and only car to use your parking lot? It should be for guests and should be included in my room price. Separate sitting room in this "suite" is a joke. Its a table in the same room as the beds. That is NOT separate.
I ENJOYED MY STAY AT AYRES. THE STAFF WAS WONDERFUL, AND I FELT COMFORTABLE THERE. GREAT KITCHENETTE AND LOTS OF SPACE AND WORK FEEL. I WASN'T A FAN OF EXTRA PARKING COSTS NOR THE LONG HALLWAYS, WHICH EVENTUALLY I LEARNED THAT IT WAS QUICKER TO GO IN AND OUT THROUGH THE STAIRS OF ONE SIDE OF THE BUILDING.
Great staff! Very eager to help. Great location to Disneyland. Very expensive food. Not suited for families because of the high cost of food. Nice pool. Clean lobby, pool area and dinning areas. Cost $41 to park your car in self parking! This for 1 day & a half of parking! Absurd! $17 for a hamburger that wasn't all that great! All the food was way over priced. Got a New York steak that was soo charred on the outside and way over priced...$55 with NO side dishes, no salad. Rooms smelled terrible! We changed rooms 3 times. The 3 rd room was better, but not by much. Their $150 delux room is a very small box of a room. Very cramped! No bathroom fans either. So when you take a shower, the bathroom fills with moisture to the pint that it's dripping off the walls! And then the moisture fills the main room when you open the bathroom door. No wonder the rooms smell badly!
Great staff nice rooms. The engineer who replaced the air conditioner was awesome did a great job to save us on a hot weekend. The air conditioner broke had to be replaced at 10 o'clock at night. Parking is expensive.
The hotel, staff, location, facilities and basically all needs were very well addressed and made the stay wonderful. I couldn't have found a better place to stay to make the trip to Disneyland a great experience I really have no complaints about any aspect of my stay at the hotel
compared to other Marriotts, this one was just ok
We were a couple wanting a king size bed, which we reserved and the hotel gave us a room eith two doubles and would not make any accomodations for the fact that they allegedly did not have any king beds. So we opted to go somewhere else.
Close to Disneyland and it's a nice area No body soap or toilet paper was in the room and had to pay to park and pay for internet
The balcony was a cool area. The heating/cooling unit was EXTREMELY loud! The room itself was okay, but to charge guests that are staying at the hotel $25 per night for parking is pretty ridiculous and excessive. Furthermore, this hotel still charges its guests for internet acess!!?? This is the first time I have been charged for WIFI in California is the past 5 years. Get with the times, Marriot. The hotel wasn't that great to begin with.
The housekeeping staff was very efficient and really tried to accommodated my needs. Having to pay for Wi-Fi (I think it was $12.95 for regular service and $14.95 for high speed). And for parking: $24.00 per nite. I'm guessing this might be the industry standard in this area, but what a shame
Nicely appointed room with modern furnishings and exceptionally comfortable beds; clean, well-ventilated, and overall just fabulous. Very nice hotel and excellent service. Nothing--everything was wonderful!
The Hotel has a great location and the staff is great. But, it's getting old. The bathrooms are getting run down and broken. Shower heads and drains are broken. Rooms are showing signs of age. For the price, compared to Vegas, they really ought to be updated. The Hotel has been getting away with it because of the convention center and Disneyland being so close that it hasn't affected the capacity. Yet.
Wonderful staff, nice room, beautiful pool, and gorgeous lobby and grounds. Starbucks should be open later and the pool hours should be extended.
Great loacation and staff was outstanding Noise from fitness club could be heard every morning beginning at 5:00 AM. Restaurant prices were a bit high for goods received
Location to Disneyland. The A/C did not work in the room, as soon as we walked in the hotel room there was a strong weird smell. We had to leave the sliding door open to vent out the smell. Not to mention the ants roaming freely in the room. I also noticed a flaw in security, as in I cannot recall seeing any on the premises. One is able to walk through the hotel like nothing, I did not feel safe at this hotel.
Great hotel, cleanliness was great, staff were extra nice, for a big hotel close to Disneyland it was not overly crowded Hotel has no shuttle to Disneyland, this is probably the only one downside
Location. Quality not inpar with other Sheraton hotels
Close to Disneyland The in house restaurant has aweful service. I went when there were less than 10 customers and never had water or even saw our waiter. Other tables were requesting their waiter. Not a good experience. I wont stay here again.
Room was spacious and clean, pool area was great with a bar where you could purchase drinks and snacks. Small balcony over looking the palm treed pool area was nice in the evening The hotel is an easy walk from the Disney parks, downtown entertainment and the Anaheim Convention Center.
Very convenient to Disneyland. Clean, comfortable hotel, felt safe there. The cooling/heating system can only do either air conditioning or heating. I was cold and had to get a space heater to heat the room.
We liked everything from parking, check in, room and the distance from Disneyland. A/C didnt work and mini fridge didnt work. My sushi was ruined and my bottled water was hot. The room was hot but we were so exhausted from 12 hrs of walking that we slept. A bit disappointed for almost $400 for 2 nights.
Location was great. The shower could use some updates.
Pool Bed was uncomfortable. The hook behind the door was broken, the water sprinkler in the room look broken. Very basic hotel. WiFi didn't work. Then I was almost charged for it after I had been talking to staff about not being able to get it to work. Cable wasn't great. There is a store that sells food. We ordered a bagel and it was hard.
We had a great stay! We had the same maid each morning that greated us in the hallways. Construction was going on next door but never heard anything because it was on the side with a view and that was the opposite side than us. Starbucks in the lobby! The only bad thing was the outlets in the room were spotty. You had to wiggle it just right to get to work and one morning I woke and my phone was dead, so missed an hour at the park because of it. We also had a ding in my new car's fender the first night there, inconsiderate driver. Might be worth valet parking. But not hotels fault. Just wish I knew who did it. Other than that everything was very nice!
We really enjoyed our stay and would stay again. It was clean and spacious. The only complaint is after we gave my son a bath, the water didn't drain. Other than that it was great.
Staff was great asked them for recommendations for several things and nailed it on everything!
It is in a good location and the staff was very friendly and helpful. This isn't our first time staying here but may be my last because of the parking The parking was awful I have 2 small children and having to walk so far was horrible. The shower in our room was bad as well. It was a handicap bathroom and the drain was held together with silicone and kept flooding the restroom. But that's all I can really complain about.
Room was spacious enough, easy to navigate. Air conditioner was strong, great at keeping the room cold. In room fridge held a lot of waters and snacks. Close to all Disney attractions. Parking goes quickly since the hotel shares a lot with the Hyatt Place next door. Room had a strange musty smell that disappeared when the AC kicked in. Lighting in the bathroom was meager, one lone light which gave off little illumination.
Breakfast and rooms were great. You can cross the street right after breakfast to get onto the shuttle for Disneyland in the Disney parking lot! Exactly what I needed I have no complaints at all!
Loved the bed and pillows I booked an accessible room with 2 queen beds, 2 months in advance. When I checked in, the room I booked and paid for in advance was not available.
Incorrect description of this MOTEL. It should be a 2 star cheap Motel. Room window open on the walking corridor (I must applaud the person who took the pictures or probably Photoshop them sure did a good job but the actual view from this hotel is absolutely crap!) There is limited parking and they share parking structure with Hyatt. Shuttle from Disneyland will NOT drop you to the door to Cortona hotel but they will be happy to drop you to many hotels next door like Clarion next door, Marriott and Sheraton.
Free breakfast drinks. Staff Not so clean. Noisy.
Great breakfast and very efficient breakfast staff
Beds were way comfy but walls were thin and you could hear outside noise. Rooms are older but had updated decor and were clean. Pool was small but better than nothing I guess. Decent location to disney parks
The staff was very nice. I did not have a bath tub in my room. The room smelled of mildew and the stand only shower had dirty tiles. I turned on the fan to try and make the smell go away but it did not help.
Proximity to everything and the price. The ice buckets looked like hospital plastic bins. The furniture was worn and old. The tile/grout looked dirty. The bath amenities...oh wait, there weren't any. The breakfast wasn't very good at all but the toast turned out great.
Good location. Staff friendly and helpful. parking included. Rooms reasonably clean and up-to-date. Gym facilities very limited. Would be nice if there was a plan with breakfast.
Underground parking, close to things, clean, nice facility, good price the bedding had a strong bleach smell
Very friendly staff and convenient to the park entrance. Nice TV for viewing photos! Everything was clean and functional, but you can see the wear and tear around the edges.
Close To Disneyland Room was clean Room accommodated all 5 adults Free parking Free breakfast Friendly staff Room can get a bit warm Cannot open wind to let fresh air in Limits number of devices when connecting to wifi Not the fastest wifi