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ambiance, setting, good room service restaurant staff need service training, pool bar should be opened during the day, restaurant selection was average.
The location, facilities and the friendly staff. Sea was very raugh.
Clean, quite, very comfortable huge bed, good location in front of the Arabian Sea, suitable for families with kids. Food selection is very poor, even no fresh juice; room rate and quality of food definitely do not worth of spent money; too dim light in room; some facilities in room did not work properly; hotel staff has to offer more help to guests (help with luggage, open doors for you when your hands are busy, remove used dishes in restaurant before you explicitly ask for this, etc. - all minor things, but correspond to 3* service).
The staff Not worth the money for a 5 star hotel especially for the room and the bathroom.
Beach and the swimming Pools was excellent The room cleanness was not match the stander which suppose to be as 5 stars hotel
service of nipali lady at restaurent, i forget her name but she is very helpfull, chaming to all good sea, clean , good for family and business
relaxed environment humidity in the rooms
Good room spcing and it is very clean. Good room service.
Great Weather. Cheap. Nice sights to see They have have a balconey that overlooks the ocean... But it is permenantly closed in all rooms!!
Perfectly located, nice garden with great pool & playground for the kids. Good buffet. A bit pricy (like all big hotels in Oman).
room service, house keeping, restaurants, hotel staff, beach, diving club more facilities for kids and babies are needed
Standard of service and room facilities Location - whilst conveniently outside the city centre and right on the beach, the container port, the huge and unsightly adjacent land development and the industrial complex nearby (across the main road) were not what we expected
I was just very impressed with the hotel and the staff's friendly and helpful attitude No
The hotel was very good with some excellent service. Overall, the food was superb, although it did vary in standard. The rooms were both clean and a good size. The Nightclub/bar was disappointing as it was seedy and not a family or romantic experience. The Internet access was both expensive and unacceptably slow.
Spacious and clean rooms. Nice location The front desk seemed understaffed. Also, the staff did not have too much knowledge of the locality - food & tourist spots
The size of the room and the breakfst was really good although they seemed to wizz you through. The gardens were small and the pool was only just adequate. The service was not what I expect of a 5 star hotel, nor of Oman in general.
I like the size of the room and the location of the hotel. the staff must be trained and learn how to deal with customers. many people had problems with the attitude of the staff
The rooms are spacious & comfortable and the restaurants are mult-cuisine with a nice ambience. Rental cars were not available and the business centre should have better facilities.
The body massage on the beach side was truly fantastic Beach was next to Hotel however in order to swim you have to walk from the seabed at least 5minutes
the room was clean and well organized, the pool & breackfast was nice poor staff responce to phone calls and information requist, room service is poor
Very good and polite hotel staffs, and very helpful mentality of people in Oman
The hotel is in a good and easy to reach location. The bathroom was very disappointing. Room Service is very bad
Central location, clean Restaurant served terrible food; Indian cooks cooking 'gourmet' Chinese food that had nothing to do with Chinese food. Swimming pool difficult to find -no signs - all chairs around the swimming pool were broken. Far too much money for the quality of the hotel.
spacious rooms, friendly staff less variety of food for breakfast
the hotel is easy to find, close to the airport and the rooms are large. the staff hardly speaks english and the breakfast buffet is poor and should be better organized (was not replenished often enough)
Nothing as such. One good thing they allowed us to cancel our booking for hte rest of the days and allowed us to move out without any charge THey wer not prepared. Room was cleaned prior to our arrival. No one to opick luggage. washrooms drains leaking and falling fittings. Cracked bath tray
Nothing To be honest i did not like anything. i was forced to take a room as i did not get any available accommodation there. the service is poor the staff is not friendly and looking mesrubale. i had to wait for 30 min just to do check in and get my key. the bed sheet/balnket is very old and i got alergy the day after from it. unbelivable!
nothing really toilet is smelly, no house keeping at all,not even towel change
Easy access,good staff
The best thing about this hotel that during the peak time it offered double rooms for a relatively low cost (compared to other very expensive hotels of the city). The staff is friendly and trying to make up to the bad impression you get the moment you see any of the rooms. Pictures on booking.com show some other rooms or when they were new and well decorated for the pictures. Breakfast is average ok for this type of hotel, but only if you come early. Otherwise everything is eaten and nobody is replenishing. Generally, we did not like this hotel at all and if given a choice will never stay there again. Because of humid climate there is an awful smell in the rooms and one of the rooms even had black funghus on the wall which is very dangerous for health. Bathrooms are scaringly shabby, furniture is all stained and they put plastic chairs and tables into rooms!!! Linen is yellowish, we had to ask for an extra set to wrap up the bed completely before we could sleep on it.
In general it is OK. Management is helpful when complain. location is fine. It is not 3 stars it is only 2 stars. It is so under expectations. Old hotel
better standard than expected only that it has no pool |
all of things bad all rooms durty.
Good value for money (basic room for good price), spacious room The bathroom was not as clean as the rest of the room
The fridge in the room worked, except that it wobbled. Tha'ts just about the only positive thing about the hotel. The hotel was an absolute disaster. The business centre, was actually a run-down computer in the lobby, infested with every single kind of worms and malware known to Man - documented and undocumented. The smell in the room was putrefactive. The plumbing in the toilet leaked - we literally swam into the toilet as opposed to what regular people do, which is to walk in there. The staff were not too helpful, and that's definitely an understatement. Housekeeping did a very poor job, IF they actually did anything. All in all, the exorbitant rate of this hotel is completely and utterly unjustifiable. Oh, and it is NOT a 3-star hotel as they claim on the website - it is rated by the Omani Ministry of Tourism as a 2-star hotel.