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The location, feel, and decor of the hotel is wonderful, and I love the different options of restaurants. The staff, while friendly, seemed more apt to give excuses rather than solve problems, the hours of operation advertised contradicted the actual hours of each resturant, and although the website claims parking is available, the hotel does not actually have their own parking.
Staff was rude and had to pay to park because the lady during check in never offered me a parking pass. Ridiculous .
I loved the location. Walking distance to many shops and restaurants. Rooms weren't ready 5 minutes before check in. Older hotel with rooms to match. Small outdated bathrooms.
This place is a complete joke and a scam. I booked a luxury room with a queen bed and bath. I drove 2 hours from fort Myers and when I arrived there to check in they told me that I was being moved to their "Sister Property" . When we walked up to the "sister property" that was about 5 blocks away it was a house not even a hotel. The room that the lady escorted us to had holes and nails hanging out Where pictures were at some point, the bed was a pull out, A microwave sitting on top of a desk, and she gave me a key to the PUBLIC BATHROOM! And the Ponce De Leon was going to try and charge me the same price that I had originally booked for. I demanded my money back and left instantly.
Going in with low expectations is the key to a satifying stay at the Ponce de Leon. More unimproved that the term "Botique" would suggest, this is the destination for the seasoned traveller who has endured rough edges and no amenities for a great location. The desk staff was superb but the housekeeping is the worst with no coffee supply or toiletries restock after check-in and no sheet change in four nights. All in all, it's a great way to be in the best part of downtown, save a few bucks and relive old mempries of the seedier side of that trip to China.
Very clean. The downtown St. Petersburg location. No free parking: From Friday evening to Monday morning you can find free parking spot near parking meters in a few blocks radius around hotel. Hot water is changing temperature from warm to cold.
Location is great for the downtown area, waterfront, restaurants & Bars Bare bones minimum. Feels like you're staying in a random apartment. Bring plenty of booze to get liquored up before you go to bed. Just weird. Random decor.
Location The elevator in the hotel was out of service during my stay, carrying luggage up 4 flights of steep stairs wasn't pleasant. Elevator in the parking garage is also out of service...so again carrying luggage up and down.
After reading some reviews i was thinking i may have made a mistake. However when i got there i was very pleased yes its an older building and not your typical hotel. If you haven't been to Europe you may think this is different. However it is a typical European style hotel. The location is perfect walking distance to all the bars restaurants. I think it was great. Its a hotel to sleep not to have a vacation. i'd describe it as a clean place to crash with a great location. The night front desk blond lady and another lady are were not friendly and i'd say rude. Very different than the morning lady i think she is Thai. She was very nice compared to these night ladies. Restaurant was price for the food they served.
Nice size room for a boutique hotel, in a fantastic location on every growing St Pete dt. Farmers market on Saturday is across the street. Outdated bathrooms, and as mentioned the beds were a little uncomfortable. Hallways were a little shabby.
The staff was beyond welcoming and so kind, and the location couldn't be more perfect. The room was small but it was the perfect size for what we needed! Loved it! The bed was a little stiff, but definitely nothing worth complaining about. Nothing but good things to say about the Ponce De Leon!
Well maintained & tastefully decorated. Staff is personable, helpful & professional. Lovely view of the bay from the 6th floor & great location in general.
Offered shuttle bus to Tropicana Field to attend baseball game. Helpful staff (especially Edith Odonez) Nothing. Great experience
Location is good, 8min to Pier. The supermarket and some food store is just besides the hotel,very convenient. The room is old,and the staff sometimes forget to change the towel. The dryer is very very dirty,not like a 5 star hotel.
There was no hot water the evening we checked in Had to wait until morning to shower
The staff was great. They even comped our parking because it was my husband's birthday. N/A
Clean, good location. Can't have a rollaway bed in a room with two double beds. Have to go to front desk for ice!!!
The location When it stormed I had to park in a bank parking lot around the corner which made it for a very undesirable walk. When I pulled into the bank parking lot the attendant refused to let me park stating he had no idea what I was talking about. 2nd issue. The first front desk woman that checked us in was amazing. So helpful and nice! You could tell she really enjoys her job. The front desk girl who checked us out was horrible. She checked us out on Sunday August 31st. I asked the lady a couple questions about the area and she couldn't answer anything and appeared to not wanted to be bothered. I understand you have a concierge but he wasn't available. Please educate your guests a little about the area. Like recommendation on a nice restaurant. 3rd issue. The room was huge but I stepped in something that was very slimy. It appeared to be maple syrup which was all over the floor. I have stayed there before and had a better experience
Shuttle service This was not a great hotel for family visits. Also, we had to pay extra for everything - parking was $16 a night , and for the price of a room it would have been nice to have some form of complimentary breakfast. I guess the more you pay, the more you have to pay. They made a big point of letting us know that the ice was complimentary, which made me laugh because where in this country is it not?