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The Food was amazing it was well presented with a fantastic choice everyday the quality was second to none, staff friendly and attentive, I would go back and spend a full week next time!!!
Buffet dinner was excellent and hotel service very good. Hotel well presented and clean Beds were a bit hard, room cleaning was ok, but not 5 star
The home-made sushi during dinner. Noise level. For western-Europe (D, B, NL, CH, AT, FR) it would be rated as 3-4 stars hotel.
The hotel were very friendly and helpful,the rooms were comfortable,the food was very good.I liked the pool. I think that the bar prices are over the top,a half a litre of local beer was 6 euros,in bars nearby it was only 3 euros
Mallorca Palace felt like a really nice oasis to come back to after a fun day at the beach or site-seeing. Sa Coma beach is very clean and safe for children. Not too busy. I didn't mind at all that the Mallorca Palace hotel isn't sea facing, it's so close anyway. We enjoyed the evening meals - good selection of choices and the service was excellent.
Clean & comfortable rooms with quiet and efficient air conditioning. The food was good. The outside could do with redecoration
clean and quiet
Everything about it. Hotel was perfect just what we wnted. Staff were the friendliest I have met when staying abroad. Food in one of the resturants was not very good but was not a problem as there were 5 to choose from and the rest were lovely!!!!
It´s comfortable, it has a nice swimming pool and is surrounded by a natural area that helps you forget you are very close to other hotels.
The location and facilities, particularly the use of Biomar Spa. The hotel bar closing at midnight when bars in other hotels including the other Proturs in same complex remaining open and allowed smoking in the bar areas when your hotel did not. As a result of bar closing early and non smoking policy in bar our party of 6 went out to other bars which stayed open later and permitted smoking. Also no porter available to assist with luggage on arrival/departure.
Location of the Hotel is great: maximum 100 m to the beach. The same distance to bus stop. Rooms are big enough, nice terrace and sea-view. Sometimes there is smell like in toilet in the room, in the same time in toilet normal smell. It was strange and not really nice. Something wrong with condition-system.
good customer service good location on the beach I booked a twin room and was given on arrival a very small single room on a floor below the lift engine room so very noisy. I complained and given a nice double on single use the following day. Being mainly booked by Germans the food was exclusively according to German tastes (too much fried food and according to German expectations) therefore not much choice, especially at breakfast. I would reccomend the hotel mainly to Germans as everyone else would feel a bit out of place.
location, parking convenient, We were on half board, The food at dinner was mediocre especially the main course, poor quality and lukewarm.
The site, the view, nice staff. Service, cleanliness
Spectaculair seaview. Nice furnished bedroom. They were very nice to our child, bought special yoghurt for his breakfast etc. We expected a bit more from the description of the hotel on the website. Maybe after they really finished the renovation. Now there were too many problems to make it in some moments uncomfortable (toilet didn't flush, no hot water for two days, flooding in the bedroom, electric wires hanging around).
Excellent sea view from balcony The room was never cleaned for the full 10 days we were there. We had to ask for clean towels. We booked using a credit card and checked the website to see that it was accepted yet were told we had to pay by cash when we got there.
The location and room was ideal. The view from the room was amazing and because we had limited information about the hotel before going, we were pleasantly suprised. None of the staff there spoke English, but was not really a problem as we got by.
Proximity to beach , bars and restaurants. View from the bar. Air conditioning Some baics missing from room - no rubbish bin, coat hangers or soap. Very cheap towels. German owner could not speak any English. Variable quality of very German breakfast.
Perfect location nearby beautiful beach and walking promenade. Easy access by car and no problem with parking place. Exceptional view through window from the room and small terrace to the sea. I would suggest better breakfast, more fresh fruits and vegetables (almost were not served).
Facilities were good (almost excellent) and the shows were excellent. We had a lot of fun. It is in Sa Coma which has a very nice beach. It is some distance to the beach. Often had problems with drinks at meal times -- juice turned out mostly as water and the red/white wine available with dinner for all-inclusive was not drinkable.
Value for money. Nice and helpfull staff in the recepion To many fat and tatooed people. To many noisy children in the Spanish restaurant (bad acoustic).
Good facilities, good location in residential area, great pool, shops en site
Staff is friendly and helpful. We can't complain about variety or quantity of food. Shops in the hotel are open till 10 or 11 pm
great facilitys for the kids the pool is brilliant a lovely safe enviroment for the family to stay. the boogie train needs to be on later and the driver should learn a bit of manners.
The staff was great, and we liked the pool. There was a lot of children with parents so we recommend it to young families, but not to much for romantic trip or honeymoon.
night time entertainment for children not enough sun beds all taken by 7am. Room small with small balcony and very basic.
Clean big swimming pools, small supermarket inside the hotel, free transfer from hotel to beach Sunbeds occupied in early morning, high prices at supermarket, entertainment 100% orientated for just English speaking
Price of drinks was extortionate, food poor quality
Staff very helpful! Right across from the beach, which was nice. Right in the middle of Cala Millor, walking distance from everything. No need to drive anywhere since everything is so close. However, this hotel would get my recommendation only to someone who is only using it to sleep in at night...not for people who like to spend a great deal of time in their rooms. Luckily we were the... Very noisy in the mornings and very late into the night. The walls must be paper thin. Housekeeping was very noisy moving about the hallways. We could hear dishes crashing from the kitchen starting at about 7am...and we were on the 4th floor so I can only imagine how noisy it would be for people on lower floors. Balconies are angled in such a way that there is no privacy.
The staff was very helpfull and always ready to help. The areas where clean and nice to use. The rooms have refriguators. The cleaning removed a travel card from my room. I put it in the power supply connector as the refriguator did not run without it. It's okay they removed it but the should have left it in the room.
Cleanliness of room and of the other common area, the food, location at the beach, rooms are really quiet - no thin walls and the city is also quiet at night - no wild people running on the street...
Excellent location and staff. First class!
Location Staff attitude and breakfast
Closeness to the beach, and the rooms have balconies. The staff were friendly and helpful. The fact that you had to pay extra for a TV remote control, and use of the safe in your room. The hotel is certainly not a 4-star establishment, even though it advertises itself as one. More like 3-stars or less. Very much stuck in the 80s, in the whole look and feel. Internet use is extremely expensive (3 Euros for just half an hour, and the computer is old, without USB port access as well).
location; pool ,the manager james,receptionist joanne food was no better than a budget 3 star hotel
Perfect location. Nice staff.
Closed to all but German coach parties !!
the receptionists were extremely friendly and helpful, the beach right next to the hotel and very nice. Great view on the sea from our balcony. there was a good choice of food at the breakfast buffet. we had to leave a deposit for towels and the tv remote control. we had to pay for using the safe in our room - and look after the key ourselves. the reception would not take it. i had never experienced this before, and it is certainly not four star standard. also, the rooms were okay but not four star standard, either