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SilverOaks Resort Heritage

349 Fenton Street, Rotorua, New Zealand
+64 7347 7686

RM 247+

Overall guest ratings

5.2/10 OK
Based on 1,195 reviews

Review highlights

  • 9.0
  • 7.7
  • 4.8
  • 4.6

Nearby

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    About

    You'll be centrally located in Rotorua with a stay at SilverOaks Resort Heritage, minutes from Whakarewarewa: The Living Maori Village and Rotorua Golf Club. This family-friendly hotel is within close proximity of Racing Rotorua and Whakarewarewa Thermal Reserve.

    Rooms

    Make yourself at home in one of the 41 air-conditioned rooms featuring refrigerators and microwaves. Satellite programming and DVD players are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

    Amenities

    Enjoy a range of recreational amenities, including an outdoor pool, a spa tub, and an outdoor tennis court. Additional amenities at this hotel include wireless Internet access (surcharge), babysitting/childcare (surcharge), and tour/ticket assistance.

    Dining

    Enjoy a meal at a restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

    Business, Other Amenities

    Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.

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    Hotels.com

    Amenities

    • Facilities for disabled guests
    • Business centre
    • Fitness centre
    • Wi-Fi
    • Laundry service
    • Meeting/Banquet facilities
    • Outdoor pool
    • Express check out
    • Free parking
    • Playground
    • Storage available
    • Non-smoking rooms available
    • Pets allowed on request. Charges may apply.
    • Terrace/Patio
    • Concierge service
    • Laundry facilities
    • Room service
    • Spa
    • Child pool
    • Restaurant
    • Bar/Lounge
    • Cable or satellite TV
    • Air-conditioned
    • Babysitting/child care services (surcharge)
    • Internet (surcharge)
    • Outdoor tennis
    • Grill
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    Reviews

    Guest reviews

    Overall rating

    5.2 OK
    Based on 1,195 reviews
    • 9.0 "Terrific location."
      9.0 "City centre within easy reach, said 90%."
      8.6 "Great parking, according to 86%."
      7.1 "71% liked the proximity to sightseeing."
      7.0 "Easily accessible by car, said 70%."
      10.0 "100% liked the proximity to shopping."
    • 7.7 "Good service."
      9.2 "92% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
      7.8 "Management was excellent, said 78%."
    • 5.8 "Pool is mediocre."
    • 4.8 "Not very comfortable."
      3.9 "61% didn't like the uncomfortable beds."
    • 4.6 "Breakfast is below average."
    • 4.4 "Internet is poor."
      2.9 "71% said the wifi quality was bad."
    • 3.3 "Bar is not good."
    • 2.3 "Terrible amenities."
      1.8 "82% thought the building wasn't nice."
      3.7 "63% found the grounds unpleasant."
      3.0 "70% were unhappy with the outdoor sports facilities."
      0.8 "92% thought the facilities needed updating."
      1.3 "For 87%, the lobby entrance was sub-standard."
      1.6 "84% didn't like the architecture."
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    Overall rating

    5.7 OK
    Based on 298 reviews
    • 8.7 "Location is great."
      9.2 "City centre within easy reach, said 92%."
    • 8.0 "Great service."
      7.6 "76% said the reception staff was great."
      8.1 "Management was excellent, said 81%."
    • 4.6 "Not very comfortable."
      3.6 "64% didn't like the uncomfortable beds."
    • 4.2 "Breakfast is below average."
    • 2.3 "Terrible amenities."
      2.0 "80% thought the building wasn't nice."
    • 2.2 "Horrible vibe."
      1.7 "83% criticized the unstylish hotel."
    • 2.1 "Disappointing wellness & sports facilities."
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    Overall rating

    5.4 OK
    Based on 836 reviews
    • 8.9 "Location is great."
    • 7.8 "Good service."
      9.3 "93% found the staff to be very friendly."
      8.2 "Management was excellent, said 82%."
    • 5.5 "Pool is mediocre."
    • 4.8 "Not very comfortable."
      4.1 "59% didn't like the uncomfortable beds."
    • 4.3 "Internet is poor."
      2.7 "73% said the wifi quality was bad."
    • 3.9 "Breakfast is below average."
    • 2.3 "Horrible vibe."
      1.8 "82% criticized the unstylish hotel."
      1.1 "For 89%, the lobby entrance was sub-standard."
    • 1.9 "Awful rooms."
      0.2 "98% thought they were poorly maintained."
      1.2 "88% said rooms were dirty."
      1.3 "87% complained about the bathroom."
      4.1 "59% didn't like the uncomfortable beds."
      1.4 "86% found problems with the furniture."
      0.9 "91% were unsatisfied with the kitchenette."
      2.1 "For 79%, the rooms looked old."
      0.8 "92% said the bathroom was dirty."
      0.4 "96% thought the tv was sub-standard."
      1.6 "84% had problems with the shower."
      0.6 "94% were disappointed with the minibar."
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    Overall rating

    5.9 OK
    Based on 59 reviews
    • 8.0 "Great service."
      7.9 "79% said the reception staff was great."
      9.3 "93% found the staff to be very friendly."
    • 4.5 "Not very comfortable."
    • 2.0 "Terrible amenities."
      1.5 "85% thought the building wasn't nice."
    • 1.9 "Awful rooms."
      1.9 "81% said rooms were dirty."
      1.5 "85% complained about the bathroom."
      0.3 "97% thought they were poorly maintained."
      0.5 "95% thought the tv was sub-standard."
    • 1.8 "Generally quite dirty."
      1.9 "81% said rooms were dirty."
    data provided by TrustYou

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