Would you like to save as your currency permanently or for this visit only?
Municipio XIV - Monte Mario
Fabulous staff who couldn't do enough for us. The concierge, Anna, and Chiara, who checked us in couldn't have been more helpful during our stay. The hotel was immaculate and the gardens, beautiful. We felt very much taken care of on a very personal level. Thanks so much much for such wonderful service. We will definitely return. It's a little away from the city but the hotel shuttle bus runs an excellent service. And besides, if we were in town, the room sizes wouldn't be as decadent.
the staff were very friendly quite pricy
I liked the service, especially Susanna and Santo (the daytime male receptionist)...sorry if I didn't get his name right. However, they were both SOOOO HELPFUL. Clean room, great a/c and great pool!
happy face of reception desk at arrival and his politness was appricatable. breakfast was very bad really!
Staff was excellent Location
The piano in the bar is fine when there is a pianoplayer around. Friendly staff and no more minibar inside the rooms is a much better solution. The internet prices were outraging high. A better solution is to get a free ticket for 15 minutes as in other hotels. Or at least the possibility to purchase a ticket per hour or two or three hours that does not expire when logging off.
The staff were very helpful and friendly. The hotel was unique and charming since it was a castle. The scenery was beautiful. The hotel is too far from the train station to walk and there are no pay phones at the train station to call for the hotel to send a shuttle. We didn't know this until after we got there so I had to walk to a nearby shop where the owner was nice enough to call the hotel for me.
Magnificent building in a fantastic setting. Great views. Nice pool Staff officious and unfriendly. Promised shuttle bus into rome was only to the station and the day we wanted to use it there was a train strike! Bar service very poor.
nice view of Vatican city has not much access to any stores or shop near by.... subway is far away
Breakfast. When we arrived at the room, one bulb would not light up and the rest were too dim and the room appeared too dark. They sent a technician to replace the bulb but still the room appeared dark and dull. Bed and sheets were not clean enough. First day - only bath towels; no wash towels; Second day - no towels at all, they sent some when asked. The bathroom layout was the worst I have ever seen in any hotel, because the sink was the largest I have ever seen. That resulted in only a ten-inch space between the sink and the toilet to manuver to get to the bath tub; it was quite an effort. Hotel staff is not friendly; basically, you don't feel welcomed on asking any questions. If you are not with a tour group, dont stay here. Bad location.
Hotel staff is very helpful and kind. Comfortable room with a balcony was great for our four days stay. Shuttle service to and from Vatican was very comfortable. Breakfast was good. The extra bed could be better. Sofabed was not that comfortable to sleep in.
Great Breakfast! Helpful staff. Location 2 blocks from bus stop. Provided excellent tourist information. Free parking. Room was small.
The staff was very helpful and the breakfast was very good. The hotel and rooms were very clean, too.
Cozy/comfortable environment but quite far from the City. Staff are courteous, good and helpful. Hotel rate is ok, but taxi fares are too expensive. The hotel is also clean. Some utilities are not given in sets or in two's for double occupants. For examples, shampoo was given in two's yesterday, but today, only one shampoo was given. Also, one lotion was given today, then on the next day there were two. It happened also on the cleansers. I really don't know if it is the hotel's regulations. If it is, it's ok with us. Also, breakfast has limited choices. There were no meats served like hotdogs/sausages, hams were not cooked. Sometimes, utensils were lacking or insufficient for other guests. Please don't use plastic or disposable glasses. Further, the coffee and juice dispensers broke down.
It is a new hotel
The furniture in the room was new and clean. The room was quiet. Breakfast was moderate. Very good value for money. Almost nothing.
Really nice place with helpful staff. We liked it also because it was near to the airport but still in Rome. It was a little tricky to arrive, it should be worth to improve guidance.
The hotel is lovely design with beautify garden, free parking and breakfast. The staff did hard work to help us arrange room since booking.com did not inform them my reservation changed. The room is very small and smell not good. Can not access internet in room. Breakfast is bad and only limited cold food. No reservation for me but charged me 5 days before for pre-authorization, which is really strange!
The stuff spoke good Engish and they were frinedly very clean and new room excelent breakfast! none
The friendliness of the front desk staff, always very courteous and helpful. We had a wrap around balcony overlooking a park, the best part of the stay. While the hotel is located close to a metro running into Rome, the service was suspended one morning because of a strike. That of course is not the hotel's fault, but nonetheless very inconvenient. The hotel was located in a rundown area and was practically impossible to find even with directions. The room was tacky at best and very expensive for what we did not have. The shower was actually funny. Only people under 100 lbs. could get into it with any success. The fridge did not function at all, and the TV had to be switched because it would not work either. There were MANY kids!