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The cleaning staff at the hotel was very nice and curteous, much moreso than the rest of the staff. The included breakfast and service was below average at best and the staff at the front desk was not helpful. The location was close to the Vatican, but not very close to the main part of the city, or to many notable restaurants.
location and the staff, everything is very nice
Great location near Vatican. Quiet. Clean. Very friendly and helpful staff. Balcony rooms were nice feature over most other hotels. Restaurant food and service was very good. Would definitely stay here again..
Proximity to the vatican
The staff were friendy and helpful, the rooms were spotlessly clean, towells changed daily. great location for getting around city and nice area with a few bars and restaurants if you didnt want to wonder too far. Nice and quiet. A safe was provided free of charge in each room. The only negative point raised by a member of our group was that there were no tea/coffee making facilities in the rooms.
The staff was great.
facilities and excelent location in rome n/a
The hotel rooms were roomy and clean. Very close walking distance from the Vatican. Not as centrally located from a majority of the historcial sites.
to be near every where
We are very satisfied with our Superior Double Room and all its amenitites especially the Starbeds (soft feather beds) and the bedding.
We wanted a hotel within walking distance of the Vatican, and yours was great. We had just come off a month in Egypt and wanted 4 days of pampering and top level hotel experience to rest before flying home, and your hotel provided it. We will come back and recommend it to others. No complaints whatsoever.
The morning buffet was excellent. Also the staff were very helpful. Our room was not cleaned one morning while we where out, even though we had our tag on the door.
The room was very clean and well furnished. The staff answered all our questions about Rome in a very friendly and comprehensive way. I think the hotel is definiteley four star standard and could not understand some of the negative comments about this hotel. Book with Confidence. The bar was a bit pricey.. ..but most hotels are!
The room was nice and spacious, we the junior suite. The restaurant and breakfast buffet was good. The location to the bus stop/metro train was good, and easy to find for traveling in the city. The inside of the hotel was nice, but it was a little worn down. We were supposed to have free breakfast room service in the morning, but the food and coffee was cold and it was not that good. And then when we went to check out, they were going to charge us for the room service.
Excellent location – 5 min walk to metro station. Good breakfast. Bathroom should be renovated. The room is not enough clean for 4 star hotel.
good size room, good breakfast
The bedroom was very modern and the appearance of the hotel. I thought that breakfast was very poor. After staying there for three nights, I was sick of the breakfast as there was not enough variety. As alot of people that stay at the hotel are from different countries, I think a better selection of foods on offer would be an advantage. i.e. fresh fruit, more hot food, fresh orange juice and other other juices etc. I have stayed at many hotels around the world and a fantastic breakfast is something that people look out for. The location is very good as it is only 5 minutes from the metro and there are alot of places to eat. Overall, I would recommend staying there but ensure that you don't pay too much. In regards to service, we found that the staff at the hotel were fine. If it is your first time to Italy then be prepared to meet alot of rude people!! However, you will meet some interesting characters and you just need to smile and carry on with your own business. Enjoy!!
Close to a metro station. In a quiet location. Room quiet. Difficult to find hotel as it is now called Domus Mariae but was booked as the Grand hotel Palazzo Carpegna. Kept waiting at arrival as staff answered phones and messed about with the computer. Not allowed to use the dining room as it is reserved for groups only nor the other smaller one which was not opened. Had to take my meal in the bar where there was interuption from other guests. Food expensive for a bar but of good quality. Although described as being located in a park there did not seem to be any access to the park from the hotel. Room was in the attic and only view was via a skylight therefore you had not much idea of what was going on. Skylight did not have a blind so there was light early in the morning making sleep difficult.
Quiet location in a park, no traffic noise. Very good breakfast. Uncomfortable pillows, very hard. Would have liked some soft ones.
Very grand. Excellent breakfast. Good position and pleasant grounds Rather austere, and rooms were rather noisy. You could easily hear what was going on in the next room
Just the location First of all, airconditioning was very bad. the temperature was controlled and looks like it is in fan only. Had to open windows to have fresh air. Need to ask for toiletries as they don't put enough for two people. Front desk was not too helpful when my luggage was missing. I had it stored for the weekend as we went out of town and when I claimed it, one of the two luggages is gone, must have been lost or stolen. We were leaving the next day and it has been more than 5 days now and I have not heard from them. You know how it feels to lose a luggage with all my shopping, gifts I bought and all the efforts and time spent. The hotel has no sense of responsibility, did not care and no apology was extended to me, very bad customer service!
closed to Vatican but not walking distance. Nice swimming pool and very delicious breakfast. kind staff. the water in swimming pool was too cold to swim.
Excellent dinner (both food and service) but pricey. Front desk went out of their way to be helpful. We were not comfortable walking in the neighborhood in the evening. No place nearby to have dinner except for Mc Donalds
Staff was very friendly, room ready when we arrived and there was a very hard to come by pool in Rome. there was an obvious smell of smoke, despite being a non-smoking hotel and you coudl see it in the carpets. After sooo much difficulty finding a hotel with a pool, we were shocked to see that it closed at 7:3pm. Generally hotel pools are open until at least 10pm. Very dissappointing considering we were there to spend the day visiting Rome and looking forward to an evening swim to cool down only to find they closed it up early every night.
Friendly and helpful staff. Clean refreshing hotel. a quiet part of town but not convenient for public transport Our room should have been non smoking but it did smell of smoke a little. Open windows soon got rid of it. We were misled by its website saying that it was close to public transport
Excellent. Fabulous pool and gym. Fantastic breakfast. Short 7euro taxi ride to at peters square and vatican and all open top hop on n hop off bus to get to all main sights on Rome. We very much enjoyed our four night stay. Fantastic and thanks
Knowledgeable staff Internet access only in foyer, internet expensive. Location a bit out of town.
Staff very helpful room clean great view of pool breakfast first class pool great on hot days A little bit out of rome prices for hotel restaurant and snacks expensive would have used if more fairly priced
There were very friendly and professional staff. Also the pool is absolutely a must have, while the city have the "siesta" you can have a drink or two by the pool and will be fresh for the evening part of the Rome experience.
swimming pool, hotel staff, safety, clean opening hours of the swimming pool (too short), the fact that one day there was a group of screaming kids at the pool - not possible to relax nor to swim. the fact that the hotel staff did not knew where the toailettes are, made me worry as to what other guests do about there needs where at the swimming pool - puuh!! The fact the alarm clock at the TV did not worked made me late for an important meeting at the first day of my stay!!!
we enjoyed the upgrade to a suite with a free mini bar for 15 euro per day. excellent breakfast evening menu pricey but ate in Rome
Hotel staff were polite and knowledgeable. They provided excellent directions to many local attractions.
The breakfast - very very poor
the room was great and comfortable - good location very poor breakfast -bad coffee
Room was very comfortable. room service also excellent. Location - transport is not near the hotel. Administration - when we checked out, early in the morning, breakfast boxes were not ready, though previous day we were promised thet boxes will be ready in the morning.
continental breakfast and friendly staff hotel room cold and settings were hard to fix
The rooms were very comfortable and clean. There aren't any restaurants near the hotel.
It was ultra-contemporary with all the technology present designed for comfort of the guests. The room--we had a suite--was spacious and soothing. The staff was super-attentive, too. My husband, son, and I spent three weeks in Italy. This was by far the best place we stayed. I feel I got real value through Booking.com, but then, you have never let me down. It was a bit far away from the action. (To say that it's close to Vatican City is a bit of a stretch.) However, it was also nice to be away from it all, and in a neighborhood with "real Romans." We went to a snack bar nearby, and it was amusing how we were treated since they didn't see many tourists. I would stay in this place again in a heartbeat.
The staff were professional. The need for our children's during the stay was well taken care of. The relative distance to Vatican city was favorable. The room has a contemporary design and the bathroom is pleasant. The room was very small. There was no facility in the hotel of note. Breakfast was marginal. The area around the hotel is not interesting.
staff friendly, the room was clean and warm and breakfast was fine for italian taste. The parking space is free e it's not far from city centre by car...I'm not sure with the bus or underground as I did not use it..
Very spaced out. Excellent breakfast. Pretty quiet setting. None
Good room size and cleanliness No A/C in the hot summer, no fan. I remained awake the whole night and could not do my next day meeting properly. This was total disaster for me.
The hotel was restored, new furnitures. The room was tidy, clean. The staff was very, very friendly. The hotel is very good located, close to metro, bus station.
It's convenient with metro but it's hard to transport by taxi. Staff do not have reliable and state-of-the-art informaition about tour of Rome and Vantican.
Cleanliness and hygiene were excellent.
The hotel was in close proximity to a metro station which provided access to a number of key points in the city. The facility was clean and well maintained.
Good value for money and location, also the rooms were very clean The view was nothing special, but I did not have any requirements
Silence, clean environment, correct service, situation and convenient city transport connections Obligatory presence of table (desk) suitable for PC-working; English chanels in the TV-set (CNN, BBC etc.) if it is possible.
This Hotel whilst not luxury was perfect for our needs, it provided a base for exploring Rome and a place to sleep, considering our 7-day metro tickets were only 16euros each it catered our needs perfectly and saved us a lot more then staying in the centre of the city. However people used to a higher standard may not like the basic facilities. Therefore take the other reviews with a pinch of salt ask yourself, what you need? If like us all you want is a 'base' then Aurelius is good. If you want lots of facilities and high quality look elsewhere. However the staff were friendly to us (it may be where we at least tried to speak some Italian?) and not sure what other reviewers mean by "rude" staff. The reviews ive read here could reflect the hotel but yet again everyone sees things differently! We did have an accident getting out of our bathroom where my partner caught (and cut) her foot on a exposed jagged edge of tiling on the floor where it had either been unrepaired/ left unattended or poorly constructed. So better care with the decor of the rooms is in order!
Very well located and very good value for money. Staff are nice and rooms were clean
Excellent location. The room was clean and comfortable, however this is not a 4 star hotel as announced. Internet is not free. They have a desktop machine in the lobby for "free " use, however if Internet is required it is necessary to buy a password!
Everything super. I would recomende this hotel to every body!
My family enjoyed the hotel a lot. Room was clean and nice. Air conditioning worked well (even when it was +35 C outside). Breakfast was good. The reception personnel (especially Giuseppe) was very friendly and helpful.
It was quiet and the air conditioning in my room was brilliant. If I got back to Rome, I'll go back to your hotel. No.
Hotel was easy to find from the motorway and had free parking. Attractive, spacious reception/lounge area and clean and comfortable rooms. Very quiet at night, and comfortably cool thanks to air con in spite of very hot weather. City centre accessible via public transport. Helpful staff who allowed us to leave luggage in hotel and car in carpark next day while we explored the city. Bus from outside hotel goes direct to Vatican area. Good value hotel for price. Area around hotel was ok but a bit scruffy & unattractive. (Did not feel unsafe tho) a bit of a walk to bus stop into city centre - we couldn't find it at first, so took metro instead which was a horrible experience - overcrowded, hot and smelly. No problems getting bus back tho. No restaurant for evening meal so we had to eat out - advise doing this in city as not much in local area. Rooms a bit on small side with no view, but fine for a short stay.
Nice roon good condicion, cheaper and value for money. It is far way from the underground station, the breakfast is poor, there are no fruits, but for the price it's not too bad, there is just roon to improuve.
Not a 4 star hotel. But the rooms were a decent size and were very clean. Most staff were friendly and helpful and it was close to transport.
Breakfast was very poor quality and very poor choice of food E.G meats,cheese. the shower was very dispointing always cold.and there were no coffee making Facilities
Its location to the centre of Rome was the Hotel's strong point and the helpfulness of the staff on answering local enquiries. The hotel initially offered a completely incorrect room and it took a forceful discussion with the hotel recpetionist to get the hotel to change our room to the grade which we booked. This put an initial dampener on the start of the trip, but was quickly forgotten about and the receptionist turned out to be extremely knowledgeable about transport options into the city. We were travelling with 3 children ages 2, 8 and 13 and the room we had was a little small for 5 people, but that said, this would be an excellent room for a family of three and the hotel's location made getting into and out of Rome pretty easy. The breakfast was OK.
Room not big but satisfactionary size and clean. Front desk people were very nice and helpfull and they spoke english. Breakfast very good and full. Hotel located 5 min walk from metro station cornellia. I can recommend this hotel for people who do not need to stay in city centre. with walk and emtro ride it took us 20 min max to get into the city. I was very satisfied with this hotel. Robert
The staff extremely helpful and friendly! Breakfast was not the "American breakfast" that they promised on the brochure.
I realy appriciate hotel staff, nice area inside and outside, oportunities which I had.....bar, terasse, internet, close to underground station. It was quite difficult to find this hotel from close underground station, because I see any signs or advertisement about hotel and not everybody who live in this part of Roma know where is situated this hotel ..of course. So , maybe good idea should be to make it clear for people. Thank you.
The price lack of Internet in the room and very slow in the lobby
The staff were very polite, and helpful. They also speak English and Spanish so communication wasn't a problem. The breakfast buffet was great. It has a nice variety of food items, all delicious! The location is great since it is a few meters from the Merto Station. The cleanliness is fair. Over all, it was a great value for the price. I visited with two kids and the room was large enough to accomodate us. The whole family had a good experience at the this hotel. It is a little dificult to find because it is not on a main street. You should add a land mark to the address on lineFor example, it is located behind the yellow gas station by the bus depot. This info would be very helpful.
Leaving. Terrible location far from the city center or even the Vatican as advertised. The neighborhood is completely littered with trash, just as the hotel had food laying around on the floors for our entire stay. You would be better off sleeping on the floor instead of the aweful mattress and you will be up to your ankles w/ water in the shower. Breakfast was almost ok...except for if you are not Italian you have to drink the "dirty water" vending machine caffe/coffee that tastes like you got it in an American hospital (Italian speakers were offered better caffes from the back by the staff upon arrival). The walls are paper thin and if you weren't completely distracted by the strange noises from within the room there were plenty of noises to here from outside of the room. Be advised also that the city tax is listed incorrectly and is now 6 euros per person per day.
bathroom, breakfast, hotel staff, air conditioning all were wonderfull room was ridiculously small
Everything was perfect. Nope.
That the hotel was close to the train station The price I paid for this 3 star was unbelivable. Instead of one king bed as I requested I got two twins beds put together. I had a 19" TV, no tub, just a shower, the bathroom was so small two people could not be in there at one time. I was not able to get extra blankets, there was no clock in the room. I was not pleased with this hotel.
The staff was very friendly and always attentive. The price was great and it was in a convenient place to stay close to the subway. Because we were there to see a few sights before heading out to a class in Siena it was great. Rome can be very intimidating but we felt safe in the area around our hotel. In terms of the hotel nothing really, It is small but I don't expect it to be America. When in Rome...
The breakfast was superb, catering for everybody from all walks and every nationality. The staff were mostly friendly. When you arrive at the underground stop for the hotel try to have a map or sat nav to take you the extra 8 minutes walk to the hotel as the locals will either not tell you where it is or they do not know where it is. Have at least a street address.
I liked having breakfast There was no problem at all.
Beautiful boutique hotel very close to the Vatican in a nice neighborhood with an excellent continental breakfast, lovely room, nice bathroom, and a very friendly and helpful staff. They did not have electrical adapter connections for US appliances such as my cell phone charging station.
Nice at checkin. Good food in restaurant. Good fitness center. Almost no drawers in room for clothes. 20 minute walk to metro
It was clean and spacious The train station was like a 25 minute walk so not very close.
The hotel is situated in a very nice, green area of Roma. Although we had a room at 6th floor the view was very beautiful - we could even see, in a distance, the St. Pietro Dome. It is not very near the centre of the city (also not exhaustingly far as we feared before arriving) but the connections by bus and subway were very good. The bus station is exactly across the street and except week-end (when you have to wait longer) the bus comes every 5-10 minutes and it can take you to a subway station. The breakfast was ok: they served sliced cheese, ham and italian salami, cereals, yoghurt, milk, jam, different tipes of bread, a variety of croissants, canned stewed fruits, coffee, tea, juice. Nearby there are good, not expensive restaurants. The furniture in the room was a little damaged (a broken drawer), but this didn't affect us at all. They did some renovations in the next room one day and, in another, the elevator did not work but also because of renovations. The window frames are of wood and not very tight and if it is a cold weather it will blow a little current in the room but you can draw the big curtains.
The staff were friendly and helpful its location was not very convenient
Good value for the money, nice staff, clean rooms. I recommend to everyone.
When I advised the desk clerk that the bathroom door stuck on the bottom and was not easily moved, he promptly had it fixed. He also very kindly lent me a socket adapter for my electric razor. Small bathroom - difficulty moving around because the door was always in the way. Advertisement said there was air conditioning, but my room did not have it. Desk clerk said my single room was one of the few not having that service.
I asked for taxi to the airport since I had to leave very early in the morning. They offered me a "private service" for 60 Euros. They told me that the price was equivalent to that of a normal taxi since it was a night service to the airport. At the airport the driver told me that I was not able to give me an invoice since he was not the owner of the cab, they borrowed him the cab. He promised me to send the invoice via mail.
My wife and I found the hotel staff to extremely helpful. They helped us navigate our way around Rome which was huge seeing as how it was our first there. The room key had to be in a slot inside the door for the lights/power to work which was really inconvenient. The room was oddly set up (felt cold) and the bed was pretty uncomfortable.
the main problem was - it was kind of hard to find hotel itself. I would suggest to put more clear directions with mentioning the bus number which you have to take in order to reach it.
The room is amazing and very comfortable. The breakfast is good. It should be information on the hotel's website about how to get the hotel from the airport by public transportation. I was lost and had many problems to find out the bus number, which is the 246. Thus I had to spend money to get the hotel by taxi,...
The procedure of accommodation was very simple, and the staff was pretty kind.Food was also pretty good. I didn't like the fact the the TV had very few channels, which just one or two working good.The fire alarm started in the middle of the night, and lasted about one hour without being any fire.This was very unpleasant.
Breakfast was good. Availability of Internet. Hotel was within close proximity to Cornelia bus and metro station. Hotel staff arrogant with non-Italian speaking guests. Staff also provide incorrect information about international calling rates and taxi fares. Room complaints (e.g. missing shower door, noisy neon light, etc) were not fixed by the hotel staff.
The hotel is located just right in Via Aurelia, so it is easy to find. Restaurants and bars are nearby. It's located near a bus station, but you have to walk up to 10-15 minutes to the nearest metro station. This hotel does not provide free internet access.
clossness to the metro line. i liked everything.
Enjoyed thge stay. No
very professional staff, very very clean!!! a real refuge at the end of the day. The distance from major sights. (too far away)
Everything was very good!!!!
The room was very confortable and extremely clean. The double room was two single beds pushed together.
I like the cleanliness and the soft price of the room.
Rooms were very clean and the hotel was small enough that it was easy to get around in wish they had a shuttle service to the airport or partner with another hotel to provide this service
breakfast included, friendly personnel not located near subway system
i like that the hotel is not far away from the centro. the bus takes you fast to the metro and from there you get to the centro in 15 minutes. the breakfast is so good. i loved the croisants and the bread and the ham and the cheese and the peperoni and the risotto and the fruit. am i forgetting something? yes but no more room. i did not like that i had to leave Rome nice city! the hotel is great for the money. have in consideration i pay only 350 euros. with that money the hotel is great more money i will rate it maybe a good not excellent.
noisy, not efficient air condition
This hotel was pretty close to a metro stop which made it easy to get around Rome. They also had very convenient, free, parking for guests. The location is on the edge of Rome, so when driving, it was nice to not have to drive far into Rome to find this hotel. The room was clean, and fairly spacious. I would stay here again! The room wasn't bad, but there were a couple places that could have used some updating like a little peeling wall paper, minor stuff.
Distance, quality of dotations, food ...
price very good the food available - the restaurant food was very unappealing, only a set menu on offer. and the breakfast available was very limited. the hotel did not seem to match a 4 star rating.
Pleasant and friendly staff. Quite close to the city centre (~500m from metrostation). Free parking and great offer on the room. Breakfast was ok. They should not refer themself as a "4 star" hotel. I've been to classier 2 star hotels. Rooms were fairly clean, but need a full renovation as does the whole hotel. People who expect this hotel to be a 4 star quality are going to be dissapointed. The restaurant is available only for groups.
The staff are very friendly. The price was very reasonable but I guess you get what you pay for. Shower worked just fine. Not very close to the Center of Rome, about a 15 minute ride using the metro or a taxi. A taxi will cost you $15 US Dollars one way to main tourist attractions. The room was very hot and the AC did not work very well. The bed was hard. They serve breakfast for about $10 but no other meals and nearest restaurant is not too close.